RETMQ Digital Officer (Time to Change) Head Office, Vauxhall, London. Time to Change / External Affairs. Digital Manager (Time to Change)

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1 Vacancy Reference Job Title Location Service/Department Reporting to Responsible for (staff) Budget Holder Disclosure & Barring Check RETMQ87122 Digital Officer (Time to Change) Head Office, Vauxhall, London Time to Change / External Affairs Digital Manager (Time to Change) No No This post will be subject to a Basic check Terms and Conditions (pro rata for part-time posts of less than 37.5 hours per week) Hours per week Salary range (pro rata) Salary band/scale Starting salary (pro rata) Allowances (pro rata) Holiday (pro rata) 37.5 per week 21,965 to 25,183 per annum (plus London Weighting) Band 2, Spine Range 32-36, Officer c 21,965 with annual incremental increases to top of scale Plus 3,285 per annum Inner London Weighting 25 days per annum plus 8 bank holidays (rising to 30 days) Contract type Fixed Term Contract (Project funded until 31 st March 2016) Probationary period Notice period 6 months 4 weeks (1 week during probationary period) Post Details (HR reference only) Establishment Number and Job Profile Score 273 Date / Version Reviewed November 2014

2 Service / Department Description Time to Change is an ambitious programme to end the stigma and discrimination faced by people with mental health problems, and is a partnership between Mind and Rethink Mental Illness. The programme consists of projects throughout England including a national social marketing campaign, local community events, grant-funded projects as well as a dynamic social movement for change driven by a large network of activists, champions and organisations from all sectors. The Time to Change online team is based in the External Affairs directorate, which helps people affected by mental illness to recover a better quality of life by: Raising Rethink Mental Illness s profile with health professionals, commissioners and future and current service users and carers through traditional and new media Disseminating information on mental illness to people affected through publications and online Improving internal communication with staff and members Job Purpose To lead the way to a better quality of life for everyone affected by severe mental illness by: Raising awareness of Time to Change, spreading information about stigma and discrimination and the experiences of people with mental health problems and their families through online campaigns and networks Recruiting supporters through time-to-change.org.uk and social media Ensuring the quality of Time to Change s websites and digital accounts Head of Social Marketing Time to Change Partners Social Marketing Officer x 2 Administrator Snr Social Marketing Officer Digital Manager Digital Officer Specific duties and responsibilities To work in an integrated way with all Time to Change staff and colleagues across the programme to deliver an effective programme that meets the overall programme outcomes for change amongst all online audiences Maintaining and moderating the Time to Change website, using the Drupal 7 Content Management System with HTML and other relevant technical skills. Curating content for Time to Change website and social media sites including video, images, blogs and copy. Training staff and, where appropriate, volunteers to update the Time to Change website and social media sites Monitoring and supporting Time to Change s social media activity, as directed by the Digital Manager and in line with agreed policies and procedures Moderating comments on time-to-change.org.uk and social media sites Working on delivery of digital aspects of social marketing campaigns Editing, proofreading and publishing blogs

3 Help to ensure that time-to-change.org.uk and social media activities are kept up to date with Time to Change s work Contact record management and development of Civi CRM database Monitoring and recording online metrics Ensure fully integrated planning and delivery with all Time to Change projects and the Central Management Team by working effectively Liaising with web developer and agencies on development and delivery of Time to Change s digital work Ensure the views of people with experience of mental health problems inform and guide the work of the digital team and wider Time to Change teams and actively seek opportunities to involve people with lived experience in delivery Attend Time to Change meetings, development programmes and events as required General duties Act in accordance with the provisions of the Data Protection Act 1998 and Information Governance Policies Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974 As with all employees, workers and volunteers; to encourage people to join Rethink Mental Illness as a member, donor or activist To act in accordance with the charity s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role To work in accordance with the charity s national policies and local operating procedures and those of external regulators or professional bodies Attend Time to Change meetings, development programmes and events as required This list of duties and responsibilities is not intended to be exhaustive. The successful applicant will be expected to adopt additional tasks when required; in keeping with the general profile of the role Rethink Mental Illness Mental Illness wishes to encourage applications from people with disabilities. Where the job description calls for particular qualifications or experience, we will consider waiving these requirements if an applicant who could not achieve them because of a disability can demonstrate he/she would be capable of performing well in the job and fulfils the criteria in other respects. Experience Experience of managing website content using a CMS or Drupal. Experience of using social media in an organisational environment Experience of working with communications, PR, and/or marketing teams Experience of working with people affected by mental illness or other disabilities Qualifications Professional qualification (or equivalent experience gained through employment) in digital media, digital marketing or developing.

4 Competency Framework Core Competency 1: Sharing Understanding Core Competency 2: Inspiring Hope & Recovery Level 1 Core Competency 3: Committing to Quality Core Competency 4: Showing Passion for Equality Core Competency 5: Using Expertise to Improve Practice Competency ML8: Managing & Delivering Outcomes Competency S4: Promoting the Organisation Ensures effective communication with a range of people on a range of matters; constructively managing barriers. Communication and maintain accurate and complete records consistent with legislation, policies and procedures. Demonstrates awareness of recovery and that each person has a unique life story, adopt the other person s frame of reference and be non-judgemental. Increase Mental Health Awareness and challenge the existence and effect of stigmatisation Identifies opportunities for meaningful and productive service user involvement Maintain quality in own work and encourage others to act consistently with legislation, policies and procedures and other relevant quality approaches. Work as an effective and responsible team member within own limits of competence and level of responsibility and accountability. To use and maintain resources efficiently and effectively to be able to prioritise own and team s workload to meet these priorities and reduce risk to quality. Support equality and value diversity and recognise people s rights in accordance with legislation, policies and procedures. Value people as individuals by acknowledging and recognising people s express beliefs, preferences and choices. Take into account own and others behaviour and its effects on others and take appropriate action when own or others behaviours undermine equality and diversity. Contribute to the improvement of services by understanding the implications of direction, policies and strategies on current practices, making constructive suggestions as to how changes may be made individually or as a team and how to take the changes forward to improve services for users. Prioritise and organise workload in a manner that maintains and promotes quality, evaluating the quality of own and others work and raises any quality issues and related risks to the relevant person. To support others in understanding the need for and making agreed changes and to evaluate own and others work when required to do so completing relevant documentation. Organise specific aspects of services and/or projects by ensuring everyone involved has relevant and appropriate information about the work and their role and planned resources are available when needed. Coordinate and monitor activities making sure that they run smoothly and work well together and are consistent with legislation, policies and procedures. Undertake specific aspects of public relations and marketing within own sphere of responsibility consistent with legislation, policies and procedures and gain feedback to improve future practice if necessary.

5 Competency S7: Collecting & Analysing Information Gather, analyse and report a limited range of data and information effectively using appropriate methods and sources for obtaining and recording the data / information. Report the data and information at the agreed time using presentation, layout, tone, language, content and images appropriate for its purpose, the recipients, agreed format and protocol and compliance with the relevant legislation, policies and procedures. Agreed By Post Holder: Agreed By Manager: Date Agreed: Date Agreed: Date Reviewed: Reviewed By: