Overview SFSSLP4. Control security incidents

Transcription

1 Overview This NOS is aimed at security and loss prevention service providers and sets out the skills, knowledge and understanding for you to deal with security emergencies, threats and potential breaches of the law. This NOS covers the following activities: 1. Deal with security emergencies 2. Deal with security threats 3. Recognise and deal with actual or potential breaches of the law 1

2 Performance criteria You must be able to: Deal with security emergencies 1. maintain your own safety while dealing with emergencies 2. confirm that the details you receive relating to emergencies are authentic, in line with your organisation's policies and procedures 3. prevent unauthorised entry to scenes of emergency in line with your instructions and organisation's policies and procedures 4. take approved action that is appropriate for the emergency and within your responsibility, authority and competence 5. preserve the integrity of evidence where this could be required by the emergency services, following your instructions and organisation's policies and procedures 6. give full and accurate details of emergencies to the relevant emergency service 7. complete the required documentation accurately, legibly and within required timescales Deal with security threats 8. remain calm and confident while dealing with security threats 9. record all relevant details related to threats, accurately and clearly 10. assess situations logically to decide the severity and nature of the threat 11. give full and accurate details of threats to the relevant person as soon as you can 12. complete the required documentation accurately, legibly and within required timescales 13. retain records of threats, to be available to other authorised people as required Recognise and deal with actual or potential breaches of the law 14. maintain your own health, safety and welfare and that of other people involved while dealing with breaches of the law 15. summon help from appropriate people when you require it 16. recognise correctly and promptly actual or potential breaches of the law 17. take action to minimise or prevent the continued breach or incident, in line with your instructions and organisation's policies and procedures 18. give full and accurate details of breaches to the relevant person or authority in line with your organisation's policies and procedures 19. retain records of breaches, to be available to other authorised people as required 2

3 20. complete the required documentation accurately, legibly and within required timescales 3

4 Knowledge and understanding You need to know and understand: Legal and organisational requirements 1. current relevant legislation regulations, codes of practice and guidelines relating to: 1.1 dealing with security incidents 1.2 criminal and civil law 2 your organisation's and any other specific instructions and procedures for dealing: 2.1 with security threats 2.2 emergencies, including evacuation procedures 2.3 actual or potential breaches of the law Deal with security emergencies 3 the location of emergency equipment and details of authorised users 4 the location of alarms, emergency exits, assembly points, utilities isolation points, nearest alternative telephones, internal shelter areas 5 the limits of your responsibility, authority and competence to deal with emergencies 6 safe practices that you should use to deal with emergencies 7 who and how to contact emergency services in the event of an emergency and what information to give them Deal with security threats 8 how to contact the relevant people in the event of receiving security threats and what information to give them 9 the limits of your responsibility, authority and competence to deal with security threats 10 what details you should record and how these should be recorded, including using recording equipment 11 how to keep records of security threats secure for use as evidence Recognise and deal with actual or potential breaches of the law 12 the limits of your responsibility and authority to deal with actual or potential breaches of the criminal and civil law 13 what details you should record and how these should be recorded 14 how to keep records of breaches safe for use as evidence 4

5 15 how to pass on details to the relevant people and what information to give them relating to breaches 5

6 Scope/range related to performance criteria 1. action that you could take: 1.1. directly yourself 1.2. reporting to relevant person or organisation 2. documentation: 2.1. incident reports 2.2. registers 2.3. incident log 2.4. assignment instructions 2.5. report 2.6. statement / log of evidence 2.7. notebook entry 3. breaches of the law: 3.1. civil 3.2. criminal 4. person or authority: 4.1. emergency services 4.2. your manager 4.3. other interested parties 6

7 Developed by Skills for Security Version Number 2 Date Approved November 2014 Indicative Review Date Validity Status Originating Organisation Original URN Relevant Occupations Suite Keywords April 2018 Current Original Skills for Security Elementary Occupations; Elementary Security Occupations Security and Loss Prevention security, loss, prevention, incidents, emergencies, threats, breaches of law 7