CORPORATE OVERVIEW. OE for BE Operational Excellence for Business Excellence. Kaizen Institute Consulting Group (KICG) India Business Unit

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1 Global Pioneers and Leaders in Operational Excellence Implementation OE for BE Operational Excellence for Business Excellence CORPORATE OVERVIEW Kaizen Institute Consulting Group (KICG) India Business Unit

2 The Kaizen Institute Year founded Headquarters Consultants June 1985, Switzerland Zug, Switzerland 450+ Worldwide Market Segments Manufacturing (automotive, supply chain, machinery, construction, electrical, industrial ) Process industry (chemicals, metals, food and beverages...) Service (banking, insurance, publishing, retail, logistics, hospitals & healthcare...) Hospitality (resorts, hotels, restaurants...) Public Sector (healthcare, education, government departments, not for profit...) 2 / 21

3 Global Headquarter - Zug, Switzerland 3 / 21

4 Where Does Kaizen Institute (KI) Operate? Kaizen Institute Global Locations We support other countries from our regional offices

5 Sensei Masaaki Imai Founder Kaizen Institute Consulting Group Taiichi Ohno Dalian, China Shoichiro Toyoda Nagoya, Japan Founded Kaizen Institute in Zug, Switzerland Masaaki Imai Tokyo, Japan Masaaki Imai was born in Tokyo, Japan Served as President of the Japan Federation of Recruiting and Employment Agency Associations Founded Cambridge Corporation based in Tokyo Worked at Japan Productivity Center Received Bachelor's degree and did graduate work at Tokyo University Traveled with Shoichiro Toyoda in the US Traveled with Taiichi Ohno in US, Australia and New Zealand / 21

6 Who is Kaizen Institute (KI)? Our Values Build Trust relationships based on humility, integrity, intent, capability and results; Pursue Knowledge profound knowledge and wisdom based on practice and reflection; Focus on Our People respect and nurturing of everyone committed to the Team; Act with Concern for Clients intimacy with customer needs and delivery of world class solutions; and Live The Kaizen Way demonstrate continuous improvement mind-set and practice.

7 Our Mission K A I Change Z E N for the better K A I Z E N = Continuous Improvement Everyone! Everyday! Everywhere! 7 / 21

8 The Kaizen Philosophy Go to Gemba Production, Administration, Place of Occurrence Observe Gembutsu The Real Things Search for Muda, Mura, Muri 3M: Muda (waste), Mura (variability), Muri (difficulty) Make Kaizen Constant/Continuous Improvements 8 / 21

9 Our Competencies Business sectors Services Kaizen TPM TFM TSM Brand Consulting Diagnosis Coaching Workshops Audit Kaizen Institute Training Seminars Internal External International KAIZEN College Benchmarking Best Practice (Production,Service) Knowledge Exchange National International KAIZEN Tours KAIZEN Office live Qualification KAIZEN Practioner KAIZEN Coach KAIZEN Manager Certification Program KAIZEN Manager Kaizen = Continual Improvement TPM = Total Productive Management TFM = Total Flow Management TSM = Total Service Management 9 / 21

10 The KAIZEN Management System (KMS) Model for World Class Performance and Cultural change

11 KCM Kaizen Change Management GEMBA KAIZEN Workshops Value Stream Projects GEMBA Work Team Development Programs Kaizen Lean Awareness Kaizen Start up Activities Kaizen Support System Kaizen Education Leadership Development Performance Management Strategy Deployment System Daily KAIZEN 11 / 21 Kaizen System Audit

12 TFM Speed Improvement

13 TPM Assets Availability / Utilization

14 TQM Variability Elimination

15 TSM LEAN in office / Business Processes

16 TEM Zero negative impact to the environment

17 What Does KI Do? Kaizen & Lean Transformation Services Certification Programs Lean Enterprise Transformations Training Courses Benchmarking Tours Online Training Publications

18 Our Commitment Kaizen Institute will: 1. Deliver breakthrough business results 2. Guide you to become fully self-sufficient in sustaining a Continuous Improvement Strategy and Culture 3. Continuously improve our own capabilities as your longterm partner

19 Partial list of Kaizen Institute India Clients As on October 2014 GOVERNMENT MANUFACTURING SERVICES African Union Commission, Dubai, India, Kenya, Botswana, Tanzania, Mauritius Engg./Steel /Aluminium Plastic / Packaging/ Rubber Chemical / Process Pharma Textile / Garment Auto, Textile, Garments, Chemical, Food, Plastics, Optical Fibers, Steel, Agriculture all kinds V Ports, Hospital to improve patient care, Banks & Insurance Telecommunication, Airports etc., Public Sector / Govt. Service Sector Construction FMCG/Food/Allied Hospitals Electric / Auto

20 Some of our Key Global Accounts 20 / 21

21 Typical Payoff INVENTORY PRODUCTIVITY DEFECTS THROUGHPUT TIME MANUFACTURING COSTS FLOOR SPACE Cut by 90 % Increased by 100 % Decreased by 50 % Decreased by 90 % Reduced by 30 % Reduced by 50 % Our key to Success is to make our clients experts -Masaaki Imai 21 / 21

22 KI TEAM Africa India Middle East 2014

23 Thank you Contact information: Kaizen Institute India Pvt Ltd. Ahmedabad - Pune india@kaizen.com Tel: / Global Operations Bahnhofplatz 6300 Zug, Switzerland Tel: +41 (0) Fax: +41 (0) info@kaizen.com Website: 23 / 21