Index. 2. Job stress at Closed Environments

Transcription

1 Psychosocial risks in closed environments Marisa Salanova, PhD Full Professor Social Psychology Universitat Jaume I Castellón, Spain Estoril, 14th October 2011

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4 Index 1. Psychosocial Risks at Work 2. Job stress at Closed Environments

5 Index 1. Psychosocial Risks at Work 2. Job stress at Closed Environments

6 Psychosocial Risks At Work Job Stress

7 Each year, job stress produces high social costs due to absenteeism, low productivity and health care

8 Job stress affects the busy business person, the driver in a traffic jam, the air traffic controller and even to the unemployed, Job stress affects all workers.

9 What is Job Stress? And How does it occur?

10 Job Stress Definition Job stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and resources of workers NIOSH (1999). Stress at Work. U.S. National Institute for Occupational Safety and Health, DHHS (NIOSH) Publication Number

11 Balancing Demands & Resources

12 Job Stress occurs when DEMANDS RESOURCES

13 But also when DEMANDS RESOURCES

14 The Job Stress Process Personal Resources Job Demands Strain Job Resources

15 The Job Stress Process Strain

16 Job Stress Effects (scientific empirical evidence ) Strain Psychological Physiological Behavior

17 Psychological Strain Depression Anxiety Exhaustion Lack of concentration Cynicism Unsatisfaction Irritability

18 Physical Strain High blood pressure Increased heart rate Sweating Dry mouth Muscle tension High Cholesterol

19 Behavioral Strain Open Agression Restlessness Sleep problems Absenteeism Smoking Poor performance Rotation

20 Some related concepts

21 Mobbing Situation in which an employee systematically exerts extreme psychological violence over another employee for an extended period of time

22 Burnout Employee feels psychologically exhausted, develops skeptical attitudes toward work and people with he/she works, and feels inefficacious at work.. Salanova y Llorens (2008). Nuevos retos sobre el burnout. Papeles del Psicólogo

23 Workaholism A psychosocial damage related to overworking due to a compulsion to work all the time Del Libano, Llorens, Salanova & Schaufeli (2010). Psicothema,

24 Technostress A psychosocial damage related to new technologies use, or the threat of its future use Salanova, Llorens & Cifre (in press). Technostress: concept and measure

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27 Index 1. Psychosocial Risks at Work 2. Job stress at Closed Environments

28 Psychosocial Characteristics of a Sterilization Department (closed environment)

29 What about the Balancing Among Demands & Resources?

30 Job Demands Quantitative Overload Mental Overload Line work Routine Invisible work.. Working too together Emotional work Job Insecurity Shift work Work-Home Conflict

31 Job Resources Technical Resources Task Autonomy Feedback Social Support Good interpersonal relationships Authentic leadership Team working Work-family social support

32 Personal Resources Self-efficacy Optimism Positive Emotions Coping strategies Emotional Intelligence

33 Hay más problemólogos que solucionólogos

34 The best for prevent is just to KNOW! To Identify what specific psychosocial risks are at your (specific) department To identify what demands and what kind of resources can neutralize them.. To apply effective strategies to prevent..

35 After Assessment, Intervention!

36 But what kind of interventions?

37 Intervention Focus Individual Strategies Personal Resources Job Demands Strain Job Resources

38 Individual Strategies Personal Resources Strain Time management Skills Training Balancing Work - Private Life Improvement groups Individual Assessment or Psychotherapy

39 Intervention Focus Personal Resources Job Demands Strain Organizational Strategies Job Resources

40 Job enrichment Improving communication channels Participative leadership Implementing Newcome Employees Programs Balancing work-family Job Demands Strain Organizational Strategies Job Resources

41 REMEMBER... The 5 P s Proper Prevention Prevent Poor Psychological Health

42 Thanks for your attention!!! 42

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44 Psychosocial risks in closed environments Marisa Salanova, PhD Full Professor Social Psychology Universitat Jaume I Castellón, Spain Estoril, 14th October 2011