Impact Housing Association Ltd Role Profile

Transcription

1 Impact Housing Association Ltd Role Profile JOB TITLE: Seasonal - Garden & Maintenance Worker (Temporary) SCALE: Impact s Living Wage per hour TEAM: The Oval Centre Gardens & Maintenance Team. REPORTS TO: Maintenance Supervisor LOCATION: The Oval Centre, Salterbeck, Workington and contracted areas throughout Cumbria DATE: February 2018 Job Purpose To keep the environment on Salterbeck as attractive and safe as possible, through regular inspection and maintenance of the estate. To contribute to the future development of the Landscape Team and embrace future opportunities. To deliver a service that is aligned to the Customer is Key guidelines. To positively promote Impact and ensure the customer experience is at the heart of every point of contact. To carry out tasks outlined in the Salterbeck Gardening and Open Space Maintenance Contract, whilst working positively and closely with the N-Gage Teams and the community. To comply with all health and safety regulations, risk assessments & legal requirements. Valued Behaviours The key Valued Behaviours for all staff throughout the Association are attached separately. Key Responsibilities Salterbeck, Open Space Maintenance Contract & all other associated Contracts held by The Oval Centre. 1. To support the Maintenance Team to ensure all tasks outlined in the Salterbeck, Open Space Maintenance Contract and any other associated contracts held by the 1

2 Oval Centre, are carried out as outlined in the main areas of the contract as listed below: 2. To regularly inspect, keep clear and maintain fortnightly, all grassed areas, as outlined in the Salterbeck contract, unless otherwise specified in the contract. 3. To remove all graffiti and any defects reported on the day of identification. 4. As outlined in the Salterbeck contract, to spray rear lanes, connecting footpaths, garage sites, footpaths, banked areas and other identified areas. In between and after spraying, ensure weed growth is removed by strimming and all cuttings disposed of. 5. To keep all borders to paths, lanes etc, free of overgrowing plants and other obstructions. 6. To carry out general inspections and litter clearance of car parks, paths, grassed areas, rear lanes, garage sites, footpaths, banked areas, teen shelters and other areas to be carried out weekly or daily in some areas as outlined in the contract. 7. To carry out gritting of footpaths, car parks and steps outlined in the contract, when they present a slip risk and only under instruction of Impact. 8. To ensure perennial bushes and planting beds are kept free of litter, debris, broken glass, animal fouling. To fork and clear beds, re plant beds, prune bushes at appropriate times as required in the areas as outlined in the contract. 9. To inspect all areas, including borders at least once a week and to clear litter, debris, animal fouling, broken glass etc as required. 10. To carry out daily inspections and ensure all play areas and their surroundings are kept free of litter, broken glass, debris and any other foreign materials. Paintwork to be re-painted as required. 11. To ensure that the Football pitch is maintained as outlined in the contract. 12. To ensure that the Shore Road Reservoir is maintained as outlined in the contract. 13. To carry out additional works in winter months as outlined in the contract. 14. To maintain the gardens of pensioners and disabled persons, as well as individual gardens to be maintained in line with the contract. Other Maintenance Responsibilities outside of the Open Space Maintenance Contract: 15. To assist the Maintenance Team in carrying out small day to day repairs in the Oval Centre as agreed with the Manager. 2

3 16. To ensure the entrance to the Oval Centre and immediate areas are kept free from any debris and litter on a daily basis. 17. To support the Oval Teams with day to day tasks where appropriate and agreed with the manager. 18. To assist in the maintenance of all records of works covered in the Salterbeck Gardening and Open Space Contract. 19. To assist in keeping a full inventory of all equipment and machinery. 20. To assist in the implementation of risk assessments for all areas of works carried out and prior to work being carried out. 21. To assist in ensuring COSHH data is available and up to date for all products/ chemicals used, and to obtain material safety data sheets from suppliers. 22. To assist in actively promoting and publicising the Garden & Maintenance to ensure continuous development of the service. 23. To be proficient in the use of computers and I.T systems. General 24. To attend and actively participate in team meetings (where appropriate), line managements, appraisals, training and Impact mandatory events. To be an active and effective member of the team. 25. To take a full and positive role in training courses as and when required. 26. To undertake all duties in a manner that takes care of your own health and safety and that of others who may be affected. Following Impact Housing Association health & safety policy and risk assessments. 27. To co-operate with Impact so that Impact can fulfil its duties under health and safety legislation. 28. To be aware of all health and safety requirements that are relevant to your work and that are set out in Impact s Health and Safety policies and arrangements; in particular to co-operate with your manager by working in accordance with the relevant risk assessments and using the necessary control measures. 29. To work flexibly and collaboratively with other staff and partners to ensure delivery of an excellent and seamless service. To work at all times to achieve key requirements of Impact s Blueprint and Customer Offer, as appropriate. 30. To undertake all duties in accordance with Impact s Diversity Policy and all other relevant policies and procedures. To promote anti-discriminatory and inclusive practices among team members. 3

4 31. Any other duties as are reasonably required within the general nature of the post as agreed with the line manager. 32. To drive the team vehicles when required. 4

5 PERSON SPECIFICATION - GARDEN & MAINTENANCE WORKER (TEMPORARY) REQUIREMENTS Valued Behaviours Business focus Courageous Communication Develop your potential Customer focussed Accountability Integrity Collaborative Equality & Diversity Practical & Intellectual Skills Good interpersonal and communication skills and confidence in dealing with a wide range of people Willingness to show commitment and flexibility in working practice Able to meet the physical demands of the role A good attention to detail and sufficient written literacy skills Ability to communicate professionally via all of the communication channels Ability to make effective decisions under pressure, and to tight timescales Well organised with efficient time management skills Resilient and flexible Experience Experience of working with the general public. Experience of handyman duties. Landscape/gardening experience. Experience of using a range of gardening/landscaping tools/machinery. ESSENTIAL DESIRABLE Essential 1 Essential 2 Essential 3 Essential 4 Essential 5 Essential 6 Essential 7 Essential 8 Essential 9 Essential 10 Essential 11 Essential 12 Essential 13 Essential 14 Essential 15 Essential 16 Essential 17 Essential 18 Essential 19 Essential 20 Essential 21 METHOD OF IDENTIFICATION Interview Interview Interview Education/Qualifications Good standard of general education Competent I.T. skills including Microsoft Word, Outlook and social media Essential 22 Essential 23 5

6 REQUIREMENTS Manual Handling Certificate PA 1& PA6 Spraying off with Chemicals Safe Use & Inspection of ladder, steps & portable steps Working with Risk Assessments & Method statements Other Ability to work flexible hours, to meet the requirements of the role including evenings/ weekends and bank holidays Full driving licence valid for the UK ESSENTIAL DESIRABLE Desirable 1 Desirable 2 Desirable 3 Desirable 4 Essential 24 Essential 25 METHOD OF IDENTIFICATION Interview /interview 6

7 Valued Behaviours Business Focus Ensuring we achieve VFM, efficiencies and source opportunities in our day to day activities Optimise the efficiency of your part of Impact s business within the social objectives of the wider organisation Courageous - Be passionate, optimistic and resilient in a fast changing environment Be proactive in driving change Have the confidence to assess and make decisions. Take calculated risks that will have a positive outcome for the business Communication Have good listening, communication and people skills to enable you to interact, liaise, and negotiate effectively with teams across the organisation, internal and external partners. Sharing information widely (up, down and across) Listen to the opinions of others, and be clear and persuasive in communicating your own, appropriate to the organisational needs. Celebrate success Develop your potential Have a focussed attitude, explore solutions to problems prior to escalating them Have a desire to keep learning whilst sharing knowledge and skills with colleagues. Seek out best practice internally and externally Actively develop yourself and support and enable others in their own development Customer Focussed Have an adaptable style according to the needs of your customers and recognising customer service is vital to Impact s continued success - in line with the Customer is Key

8 Valued Behaviours Accountability Be self-aware, acknowledging and assuming responsibility for individual actions Do what you commit to do within a timely manner and with a sense of urgency Hold others and yourself to account in a positive but challenging manner Integrity Be able to cope with difficult situations and handle them well, conduct yourself with the utmost integrity and transparency Live the organisation s values and be a role model to others Be authentic in all dealings internally and externally Collaborative Make a positive contribution to team culture with the ability to inspire and enable others. Develop the organisation s common purpose by effectively working with teams and partners. Equality and Diversity - Value people from all sections of the community and have an equitable approach to the rights and responsibilities of everyone. Recognise and respect the needs of everyone ensuring that no resident, customer or member of staff is discriminated against or receives less favourable treatment Maintain a proactive approach to diversity and communicate in a way that staff, contractors, volunteers and clients are fully aware of our commitments. February 2017