Assistant Director - Recruitment

Transcription

1 Job description Assistant Director - Recruitment Context INTO University Partnerships works with leading UK and US universities, investing in the development of world-class international student centres. With a clear focus on and commitment to the delivery of the highest quality of student experience, we specialise in preparing students for undergraduate and postgraduate study at partner institutions. Reporting line Employed by INTO University of Stirling, the post holder reports to the Centre Director. Job purpose Based in the INTO University of Stirling Centre, the Assistant Director Recruitment will work closely with the Centre Director to develop and implement strategies to recruit international students to INTO University of Stirling in line with the strategy of the Joint Venture. The successful candidate will be responsible for working with the Global Recruitment Unit to monitor and drive student recruitment performance and to provide business insight into performance through comprehensive analysis. Key accountabilities The following tasks provide a general overview of the types of activity the successful applicant will be expected to engage in on a day to day basis. The tasks are not an exhaustive list of responsibilities, as all employees are required to be flexible, dynamic and have the capacity to think creatively when presented with challenges. Management Display a strong, creative and proactive approach to management together with excellent leadership, interpersonal, communication and motivational skills. Promote best practice in all aspects of work, championing role-model behaviour. Build sound knowledge of all areas of the business and understand business challenges (Commercial, Financial and Economic). Utilise a structured approach to managing individual and team performance. Organise and deliver strategic internal meetings, either face to face or via web conferences. Deliver key input to the Joint Venture Board Management Committee, Centre Senior Management Team and partner University meetings as appropriate. Page 1 of 5

2 Manage key relationships within the Centre, with INTO Admissions, INTO Regional Offices, INTO Global Recruitment Unit, University International Offices and schools/faculties. Manage an allocated marketing budget within agreed guidelines ensuring that expenditure maximises return on investment. Be responsible for the line management of a Recruitment Manager and Marketing Co-ordinator. Student Recruitment Meet or exceed annual student enrolment targets through effective sales strategies. Liaise with Centre Programme Heads to drive recruitment. Commit to the on-going improvement of personal sales skills through training opportunities. Work with Regional Recruitment Teams to drive activity that ensures centre enrolment targets are met. Undertake significant overseas travel to support recruitment and promotional activities. Utilise excellent presentation and business writing skills. Maximise sales development and product development opportunities. Deliver strategic input into the launch of new products. Facilitate communication between Centre Director and Regional Recruitment Directors to drive key recruitment strategies. Analyse, recommend and present marketing or advertising opportunities. Provide ongoing training, support and detailed product knowledge to INTO Global Recruitment staff. Marketing Work with Centre Director to drive a strategic marketing campaign for the Centre. Develop tactical marketing campaigns to promote Centre initiatives. Liaise proactively with INTO Marketing Directorate to ensure the Centre is represented appropriately in print and digital media. Produce marketing and recruitment reports as required by the Centre Director. Customer Service Liaise closely with INTO Admissions to encourage an efficient, customer-centred approach to the student application and enrolment process. Assist Regional Offices to ensure agents receive the appropriate levels of customer service. Present a professional and positive image of INTO University of Exeter at all times. Suggest and make improvements to customer service at all levels within the organisation. Work with the Centre Director to ensure the Centre delivers an outstanding student experience as measured by the student surveys. Relationships Cultivate and maintain solid, loyal relationships with Global Recruitment staff and their representatives. Develop and maintain close working relationships with the University of Stirling, including international officers, admissions, academic and marketing staff. Work co-operatively and supportively with Centre staff to ensure good channels of communication and exchange of relevant data. Page 2 of 5

3 Pastoral Responsibilities Promote a culture that takes account of the diversity and wellbeing of international students. Be committed to promoting and safeguarding the welfare of young adults. Your job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. We reserve the right to introduce changes in line with technological developments which may have an impact on your job duties or methods of working. Location The postholder will be based at INTO University of Stirling. The nature of the work will require significant overseas travel plus additionally some travel within the UK. Salary BAND E: 35,937 to 48,620. Safeguarding As part of our Safeguarding procedures, applicants are asked to note that: references will be followed up; all gaps in CVs must be explained satisfactorily; proof of identity and (where applicable) qualifications will be required; reference requests will ask specifically whether there is any reason that they should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18; appropriate suitability checks will be required prior to confirmation of appointment. This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act All applicants who are offered employment will be subject to an Enhanced Disclosure Scotland PVG (prevention of vulnerable groups) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. Page 3 of 5

4 Person Specification Essential Desirable Legal status Academic qualifications Appropriate Enhanced Disclosure Scotland PVG (prevention of vulnerable groups) Check will be required prior to confirmation of appointment. Eligibility to work in and travel freely to and from the UK Undergraduate degree or equivalent. Professional qualifications relevant to the job. Experience & achievements Experience of holding responsibility for the development of plans and programmes in a customer service environment. Demonstrable experience of successful international sales. Recent experience in recruiting international students from diverse countries in a student services or other specialist advisory capacity. Experience of working with international students on pre-university courses. Skills An awareness of issues in marketing educational services in an international context. Exceptional time management skills. Excellent command of written and spoken English. Excellent IT skills including Word, Excel, PowerPoint Competence in the interpretation of management information. Facilitative management style: able to work with and motivate a team in a fastpaced dynamic environment. Salesforce.com user experience Page 4 of 5

5 Knowledge & understanding Essential Ability to build and manage relationships with peers, senior managers and a wide range of external stakeholders Ability to prioritise, meet deadlines and work under pressure with defined resources. Ability to put in place procedures that are effective and efficient. Initiative and problem-solving capability. Demonstrated ability to meet deadlines. Proven experience in exceeding sales targets on a regular basis. Capability to work independently with minimal supervision and as part of a team. Driven, results-orientated and focused nature. Advan ced Word & Excel skills. Understanding of the UK higher or further education sector. Knowledge of the needs and expectations of international students. Understanding of the skills and knowledge required by students to make a successful transition into higher education programmes at undergraduate and postgraduate levels. Desirable Personal familiarity with the challenges of language learning and/or of living in a foreign country. Page 5 of 5