BACKROUND WHO WE ARE MISSION VISION CORE VALUES

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1 Marsillo Consulting T R A I N I N G & C O N S U L T I N G The Retail Academy Smoothing the learning curve in Retail Accredited by:

2 BACKROUND WHO WE ARE Marsillo Consulting has been delivering training services to clients for over 13 years. The key personnel in our company have had extensive experience, owning and managing a wide range of businesses, especially in the key areas of Wholesale and retail. Our business has a strong philosophy of excellence. The business constantly reviews all management and training systems with a view to improving performance. Much capital expenditure has occurred in the development of information systems and our training programmes. We endeavour to provide good service at all stages to our business. We specialize in Wholesale and Retail Human Capital Development, for both management and technical skills. In addition to the extensive industrial experience in human management, we have a pool of experts in our faculty specializing in specific areas in order to better serve organizations of numerous industries. We work together with companies as smart partnerships in providing hands-on solutions to assist solve day to day business challenges by developing their human capital. Our well trained personnel are empathetic to our client s needs and have an emphasis on excellence in customer service. The retail industry has evolved to become South Africa s largest employer and a key component to the economic viability of the country. It can be said that if the retail industry is healthy, the economic future is bright. As the largest employer in the country and a major contributor to the economy, it would be natural to wish for the people that work in this sector to be highly skilled, empowered and enthusiastic. VISION CORE VALUES MISSION

3 OBJECTIVES To provide flexible education and training opportunities through learner paced contact sessions. To provide a monitoring service to ensure the human capital demand of the wholesale and retail industry are adequately addressed. Leverage cutting edge technologies to enable human capital practices in the Wholesale and retail sector to be more flexible and accessible. ACCREDITATION Marsillo Consulting is accredited with the Wholesale and Retail Seta. Accreditation Number: ETQA/W&RSeta: 101 TRAINING PROGRAMMES Marsillo Consulting provides a complete training service in the Wholesale and retail sector. The training packages are designed with your input, specifically for the retail sector in which you operate. They can be branded for your company and delivered to your staff in a seamless manner. These training packages and our training methods have been created for retailers who wish it to improve the individual performance of their staff. Marsillo Consulting uses fresh ideas and time tested training methods to empowerand enthuse your staff. These methods provide the learners with regular contact and assistance, making the training experience far more rewarding for the learner whilst providing them with a nationally accredited certificate. Our strength lies in our ability to understand our client's requirements and quickly translate these into deliverable projects with clear measurable outcomes. As retailers we recognize the need to deliver effective solutions quickly and profitably. Our Programmes include: Retail Operations Programmes Retail Management Programmes Retail Sales Programmes Retail Customer Service Programme Distribution and Logistics programme Level 1 BBBEE PROUD CONTRIBUTOR

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5 DEVELOPING TALENT YOUR KEY TO SUCCESS Good Retailers know that recruiting, retaining and developing talent is key to long term success. We work with your teams on two levels, delivering tailored training on retail skills and working with your leadership on coaching and development programmes. Our courses are tailored to your needs yet the general disciplines most sought after for group learning are: Negotiating when to, how to and when to walk away Range creation and the use of Customer Decision Trees Building a Customer Advocacy Programme Integrated Marketing, creating it and using it Performance Management The more senior programmes we offer are usually conducted as part of a one to one coaching session and the topics include: Managing teams, creating a performance culture and gaining management control Personal effectiveness, refining your own communication processes and making your diary work for you Situational Leadership and its use Seasoned judgement, making the right decisions RPL assessments and development, with one of our accredited assessors Team Building, either a new team or an established team that needs some polishing SKILLS DEVELOPMENT HOW WE FACILITATE Facilitate the development of employees in the organisation and the strategies of the organisation equally and fairly. Evaluate the skills development needs of the organisation and continually evaluate he implementation of identified needs. Advise the employers on external and internal skills strategies as well as the progress of the skills development of the organisation. Lead the process of organisational skills development and employee development. Assist in Setting up training committees. Advise the organisations on the implementation of the WSP/ATR and on the quality assurance requirements of the relevant SETAs. Serve as contact person between the organization and the SETA. Complete the Workplace Skills Plan, interim training reports and annual training reports and submit it to the Wholesale and Retail SETA, before the deadline(30 April every year). Everyone can rise above their circumstances and achieve success if they are dedicated to and passionate about what they do. -Nelson Mandela

6 EE & BEE CONSULTING WE BRING YOU THE BEST Marsillo Consulting has developed a comprehensive employment equity transformation process in the market and has expertise in all fields relevant to Human Resource Development, Employment Equity, BEE and Transformation. We provide the following EE and BEE services: Process consulting with regard to Employment Equity Transformation from the establishment of EE Forums/Committees to the successful implementation of facilitated EE Plans and Strategies. Facilitation of BEE Strategies for organizations (including individual strategies for each of the seven elements), and assistance with the implementation thereof. A retainer service to assist companies on an ongoing basis with the management and facilitation of their EE and BEE Processes. Assistance with the Setting, Managing and Achievement of EE Targets, inclusive of the development of EE Balanced Score Cards for Managers. EE & BEE CONSULTING RECRUITMENT WE BRING THE YOUEXPERTISE THE BEST We are a South African based recruitment specialist to the retail industries. We recruit for a wide range of disciplines, including Retail, Wholesale, Visual, Merchandising, Design, Buying, Merchandising, Marketing, PR and Ecommerce.Operating with the ethos quality over quantity we have worked tirelessly to ensure we work towards being an industry experts, offering a truly consultative approach to clients and candidates alike. We have specialist Consultants across permanent and temporary sectors in bothretail and head office appointments. We pride ourselves on building strong and long-lasting relationships in order to fully understand the individual expectations of eachclient assignment and every candidate. We are passionate about our work and continually strive to further develop our knowledge to remain as experts in our field. Outsourced Staffing Solutions Contingency Staffing Temporary Staffing Project Staffing Permanent Placement Solutions Flexible Staffing Solutions Peek trading staffing periods Special project staffing periods

7 ACCREDITED PROGRAMS WHAT WE OFFER YOU QUALIFICATIONS/LEARNERSHIPS QUALIFICATION ID QUALIFICATION TITLE NQF LEVEL MIN CREDITS DURATION NATIONAL CERTIFICATE: WHOLESALE AND RETAIL OPERATIONS MONTHS NATIONAL CERTIFICATE : WHOLESALE AND RETAIL OPERATIONS MONTHS SKILLS PROGRAMMES QUALIFICATION ID QUALIFICATION TITLE NQF LEVEL MIN CREDITS DURATION 27/SP /Ret4/00269 RETAIL MANAGER (CHAIN STORE) (MANAGEMENT) DAYS 27/SP /She2/00237 SHELF FILLER (GENERAL) DAYS 27/SP /Che2/00239 CHECKOUT OPERATOR DAYS 27/SP /Sal3/00249 SALES ASSISTANT (GENERAL) (RETAIL SALES ADVISOR) DAYS 27/SP /Dis3/00273 DISPATCH & RECEIVING CLERK (DISPATCH CLERK RETAIL STORE) DAYS 27/SP /Dis3/00272 DISPATCH & RECEIVING CLERK (RECEIVING CLERK RETAIL STORE) DAYS

8 MarsilloConsulting T R A I N I N G & C O N S U L T I N G HEAD OFFICE: Physical Address:418 Anderson Street Menlo Park Pretoria Postal Address: P.O. Box 1900 Halfway House 1685 CONTACT NUMBERS: Tel: Cell: Fax Number: info@marsilloconsulting.co.za CONTACT PERSON: Masilo Mohlahlana masilo@marsilloconsulting.co.za