Management of Global Employees

Transcription

1 Applies to: 4.7 and Ecc 6. For more information, visit the Enterprise Resource Planning homepage. Summary SAP R/3 Enterprise introduces a comprehensive solution for the management of global employees. This new functionality helps companies keep track of global employees and streamline international expatriation and repatriation processes. Author: Nagapullarao Mannava Company: KPIT cumminis Created on: 10 February 2010 Author Bio Nagapullarao Mannava, (b) KPIT cummins, and (c) Sr.HCM Functional Consultant SAP AG 1

2 Table of Contents... 3 Before You Begin... 5 Special Notes... 6 Navigation... 6 Plan Global Assignment... 8 Execute Personnel Action: Planning Global Assignment... 8 Prepare for Relocation Display Offer Letter for Global Assignment Review Checklists Maintain Documents Transfer Employee During the Assignment Repatriation Reporting Related Contents Disclaimer and Liability Notice SAP AG 2

3 SAP R/3 Enterprise introduces a comprehensive solution for the management of global employees. This new functionality helps companies keep track of global employees and streamline international expatriation and repatriation processes. Administration of global employees is simplified with the introduction of the Person ID. The Person ID is a unique identifier (the field is alphanumeric) used to track the global employee throughout his or her lifecycle with a company. Information about each international assignment is stored using the Personnel Assignment Number. The personnel assignment number is configurable and can be a combination of the Personnel Number along with other client-specified information such as Personnel Area, Position, etc. The purpose of the Personnel Assignment Number is to provide a description of each assignment to facilitate user navigation across the different assignments an employee might have. The expatriation (and repatriation) process involves a variety of players, such as home HR managers, host HR managers, and individuals in the international HR department. functionality, along with the enablement of business workflows, facilitates the constant exchange of information between processors. Security roles and workflows are not delivered in this first release of the extension; however, product management has indicated that this will be worked on in subsequent updates. As background information, it is important to note that the functionality utilizes the user interface of Concurrent Employment (CE), but not the CE payroll, CE time management and CE benefits processing functionality. Payroll for Global Employees functionality is available but is not addressed in this scenario. This will be demonstrated in a separate script. (The global payroll functionality provides a communication mechanism for sending wage information between countries). In this scenario, we: Demonstrate new navigation features associated with multiple employee assignments Plan a global assignment for an employee Prepare employee data for relocation Transfer the employee to a new assignment Maintain employee master data during the international assignment Repatriate the employee back to the US In the navigation section we demonstrate how to easily navigate from one personnel assignment to another, how to display high-level assignment information and also detailed assignment history. In the planning section we execute a personnel action to enter relevant information about a planned global assignment. This information (such as type of assignment, compensation package offers, etc.) can be tailored based on a company s expatriate policy. We also create an offer letter for the employee. There are several new infotypes introduced in this section: Global Assignment Details (0710) to store all the key information with regard to a global assignment. Global Assignment Status (0715) to store the current status of the international assignment. This will support the approval process through workflow in future enhancements. Dependent Information (0704) to store information relevant to the global employee s dependents. Compensation Package Offer (0706) to store one or more compensation packages offered to the global employee, split between home and host compensation items (i.e. US wages, German social insurance, etc.) to secure access between countries. Assignment Activation Details (0707) to store information about the currency fluctuation protection for the employee s salary components SAP AG 3

4 In the relocation section, we review checklist items to be completed by home, host and international HR administrators. Infotypes introduced in this section include: Documents (0702) and Dependent Documents (0703) to store all the legal documents needed for global assignments for the employee and his/her dependents. Checklist Information (0705) to store administrative tasks by HR processor. This information can easily be maintained in the background using the new transaction HRMGE0020C. In the transfer section the global assignment is activated. The system automatically updates the employee s personnel assignment status. Additionally, the basic pay (infotype 0008), additional payments (infotype 0015), and recurring payments and deductions (infotype 0014) records are automatically created from the accepted compensation package offer. Additionally, planned working time (infotype 0007) is automatically created from the capacity utilization field in the infotype Global Assignment Details (infotype 0710). During the assignment, HR managers maintain a variety of information, making sure the employee is paid properly and they execute processes relevant to the employee s life events. In this section we will look at one new infotype: Global Commuting Types (708) used to store information about absences while on global assignment. This infotype is for information only. It does not have any impact on payroll, time management or travel management. In some countries it is important to track this information; however, users need to determine how to use this information. At the end of an assignment, the employee may return to his/her home country assignment or find a new assignment. Workflow can be used to remind an administrator to set a date for the employee s repatriation and to assist the employee in finding a new personnel assignment. In the repatriation we discuss the process to move the employee back to the home country assignment. This scenario uses the following setting: Working for an employer with offices around the world, a US-based employee is offered and accepts a two-year assignment in Germany. Refer to the Special Notes section for information on other countries that are setup in the demo system for global assignments SAP AG 4

5 Before You Begin Make sure the following parameters are set in your user profile (transaction SU3): Set the following user parameters for your appropriate country code (i.e. if you are initiating a transfer of an employee from the US to another country, set MOL and UGR to 10. If you are initiating a transfer from Germany to the US, set MOL and UGR to 01): Parameter Value Text MOL 10 Personnel Country Grouping UGR 10 User group (HR master data) Note for all users who wish to turn off the display of the Personnel Assignment field from the main screen in PA20, PA30 and PA40: set the following user parameter (do not set this parameter if you are executing this script): P_UICE - '-' = Deactivate CE User Interface Next, add yourself as an HR International Administrator. IMG menu (transaction SPRO) - Personnel Management > > Assignment Master Data > International Administrators > Assign Administrators to Groups You may also wish to add the following transactions to your favorites menu: PA20 Display Master Data PA40 Personnel Actions HRMGE0010 Offer for Global Assignment HRMGE0020C Change Checklist Items PA30 Maintain Master Data S_ALN_ Activation of Personnel Assignment Employee selection: For the navigation section, John Kent (Person ID = ) has been setup with two Personnel Assignments. Execute the rest of the script with one of your own employees. Make sure the employee you select is: Active in the current period Located in either the US, Canada, Germany or Mexico. These locations are configured for management of global employees in the demo system. When you create your employee s new assignment, the following personnel numbers are suggested by host country. (Other numbers can be used with the country s number range assignment. These numbers are suggested as a guideline.) Canada automatic number assignment (Do not enter a personnel number. The system will assign one for you.) Germany , , , , , Mexico , , , , , US , , , , , Data sharing of your Employee s Master Records: One step in converting over to the use of functionality is the execution of a data sharing report. This report repairs and initializes data for existing employee records. In the demo system, all employees should be already converted. However, if you receive an error log with messages indicating that data records use group instead of 10, the data sharing elements associated with your employee s infotype header records must be repaired. Make sure you check this before your demo. Go to SE38, enter program: RPUFIXDS, select your employee and run the report (make sure you take the test run and dialog mode off). Green messages and 2010 SAP AG 5

6 yellow messages indicate that your employee is ready to go. Red errors indicate that you will not be successful when you attempt to transfer your employee. Generally, the errors are associated with the payroll area control record. Depending on the message, it may be that the control record s earliest retro date must be temporarily set back to allow for data repair prior to this date. Contact support for assistance. Special Notes To simplify the script, you can Navigation Make verbal reference to the functionality in some steps (the Global Commuting infotype creation, for example) instead of actually executing the step. Modify the order of some steps in the script (for example, move the navigation demonstration to after the Planned Global Assignment Action is executed. Then demonstrate navigation in PA30 on your employee as opposed to John Kent). In this section we look at new navigation features in personnel administration using John Kent (Person ID: ), a US-based Human Resources Advisor for IDES US INC. John has been sent on a two-year assignment to Germany as a functional specialist. Note: Personnel number/id 1400 Edgar Franz has been set up as a sample of a transfer from Germany to the US. With R/3 Enterprise the Person ID concept is introduced as a new method to view and access information on a Person, regardless of the number of assignments he/she might have. The Person ID can be configurable to be the first personnel assignment number, the SSN, the Central Person ID or defined by the customer in other ways through the use of a Business Add-In. In the demo system, the Person ID has been generated for all employees and will be the same number as the employee s Personnel Number. If you choose to display Person ID instead of Personnel Number, set the user parameter HR_CCURE_PIDSL to active in your user profile. SAP menu Human Resources Personnel Management Administration HR Master Data Maintain Or use transaction code: PA30 1. Enter the following information: Field Data Personnel No. Number of selected employee (100244) 2. Press Enter. 3. Show the Personnel Assignment field. Select the combo box to see the list of John s personnel assignments. The value of this field is configurable by country. It can contain the personnel number, personnel area, personnel subarea, position, etc. The current active assignment displays on top. Planned and historical assignments display below. 4. Toggle between the different Personnel Assignment and you can view the corresponding infotypes of that assignment. Select the personnel assignment Human Resources Advisor (US) Select the Organizational Assignment Infotype 2010 SAP AG 6

7 Press display and show the position Human Resources Advisor (US). This is the current assignment. Press the green arrow (F3) to go back one screen. Select the personnel assignment Functional Specialist (D) Select the Organizational Assignment Infotype Press the display button and show the position Functional Specialist (D). This is the planned assignment in Germany. Press the green arrow (F3) to go back one screen. 5. Click on the Personnel Assignment Overview icon (the first button to the right of the Personnel Assignment field) to see an overview of John Kent s personnel assignments. The fields used in the columns are configurable by country. 6. Click on the Personnel Assignment Detail icon (the second button to the right of the Personnel Assignment field) to see an overview of John Kent s personnel assignments. The folders and fields are configurable by country. 7. Press the green arrow (F3) twice to return to the main menu. If you wish, you can show the information related to the employee s global data in PA30 by selecting the last tab in Maintain Master Data. The infotypes marked with a * are usually of most interest to an expatriate administration audience. This tab is called Employee assignments and contains the following infotypes: * Global Assignment Details (0710) Global Assignment Status (0715) Compensation Package Offer (0706) Assignment Activation Details (0707) * Documents (0702) * Dependent Documents (0703) Dependent Information (0704) Global Commuting Types (708) Payroll for Global Employees (0722) Payroll for GE: Retro. Accounting (0723) Person ID (0709) 2010 SAP AG 7

8 Plan Global Assignment Execute Personnel Action: Planning Global Assignment In this section we execute a personnel action to enter data about an employee s planned assignment. For this script, we use Jerry Wagner (Personnel No.: ), but you can use one of your own employees. Setting: Jerry Wagner is based in the US, working for a global company as an HRIS manager. He is being considered for an international assignment in Germany, starting on November 1, SAP menu Human Resources Personnel Management Administration HR Master Data Personnel Actions Or use transaction code: PA40 1. Enter the following information: Field Data Personnel No. Number of selected employee (ex ) Start Enter the planned start date of the assignment (ex. 11/01/02) 2. Page down and select the Planning Global Assignment action. Click on the Execute button (F8). 3. The first screen is the Actions Infotype (0000). Note that the employment status is withdrawn, i.e. the employee s planned assignment is not active. Enter a new personnel number. The following numbers are suggested by host country. (Other numbers can be used with the country s number range assignment. These numbers are suggested as a guideline.) o Canada automatic number assignment (Do not enter a personnel number. The system will assign one for you.) o Germany , , , , o Mexico , , , , , o US , , , , , Importantly, you should enter the enterprise structure data for the employee s new assignment in this screen. (Otherwise, the system will propose the current values in the next screen, Organizational Assignment, which is not what you want.) Field Pers.No Action reason Position Personnel Area Data Enter personnel number (ex ). (If you are transferring your employee to Canada, the system will automatically assign a number for you.) Blank Select a host country position (for example German position ) Select from a host country personnel area (ex. For Germany you can use 1300) Employee Group SAP AG 8

9 Employee Subgroup Select a host country employee subgroup (ex. for Germany you can use DU) Click on Save (F11). 4. The next screen is the Organizational Assignment (0001) infotype. Based on your entries for the Personnel Area, Employee Group and Employee subgroup, some values will default. Note that the Personnel Assignment Number is all zeros. This number will be assigned after saving this infotype. Enter the following information: Field Personnel Subarea Data Select a personnel subarea (for example, 0001 for Germany) Press Enter and click on Save (F11). 5. The next screen is the Personal Data Infotype (0002). Press Save (F11) and continue. Jerry Wagner s data from his US personal data record is copied over to the German screen. 6. The next infotype is Create Global Assignment Details (0710). Enter the following information: Field Type Start date Duration Family Status Promotion on Transfer Intl. Administrator Career Sponsor Data Long Term Date will default based on action date 2 years Accompanying No promotion on transfer Select yourself Select a position from the combo box, if you wish Capacity Utilization 100% Home Pers. Assignment Home Country Sending Pers. Assignment Sending Country Defaults to current assignment Leave blank (if you use home pers. Assignment field) Select current assignment from list, if you wish. Leave blank (if you use sending pers. Assignment field) Press Enter and click on Save (F11). Note: The type and length of the assignment, whether there is a promotion with the assignment and along with whether family members are accompanying the employee, has an impact on the employee s compensation package. The entry in the capacity utilization field will determine how the Planned Working Time infotype (0007) is populated (i.e. whether the employee is full time or 2010 SAP AG 9

10 part-time). Also, note that recording the home and sending information allows administrators to track employees as they move through multiple assignments. 7. The next infotype is Global Assignment Status (0715). (Note that workflow could be used here) Set the status in the Host country to To be activated. Save (F11) and continue. 8. The next infotype is Family Member/Dependants (0021), Spouse. This infotype will pop-up with the host country specific screen. If there is additional information to enter, do so. Save (F11) and continue. 9. The next infotype is Information on Dependants (0704), Spouse. In this screen you indicate if the family member is accompanying the employee. Click on yes. Save (F11) and continue. 10. The next infotype is Family Member/Dependants (0021), Child. This infotype will pop-up with the host country specific screen. If there is additional information to enter, do so. Also, you will need to fill in a number in sequential number field (i.e. child number 01). Save (F11) and continue. 11. The next infotype is Information on Dependants (0704), Child. In this screen you indicate if the family member is accompanying the employee. Click on yes. Press enter. Notice the School Type field. Save (F11) and continue. 12. The next two infotypes are Compensation Package Offer (0706), Home and Compensation Package Offer (0706), Host. Information from this infotype is used in the offer letter. The system presents you values from customizing based on the company s expatriate policy. Usually when sending an employee to work abroad, you need to determine the compensation at home (what the employee would earn if he/she stays at home) and what the employee would earn by accepting to go on assignment. In the first infotype (Home), note the currency is USD. Press Save (F11) to continue. In the second infotype (Host), note the currency is in EURO. The cost of living index is not calculated by the system. It s a value that the customer provides. SAP has plans to create interfaces to 3 rd party providers in the future. Currently, the customer would need to maintain the tables behind this. The compensation items that you see displayed are the values used to estimate the net income at the host country and any other allowances (it always depends on company s policies). These value default from configuration, but they can be changed manually (usually there is a negotiation process with the employee). Notice the items with a green symbol on the left hand side of the table. These are the values that will populate infotypes 0008 (basic pay), 0014 (recurring payments and deductions) and/or 0015 (additional payments) once the transfer takes place. Save (F11) and continue. 13. The last infotype is Activation Information (0707). When the assignment is activated (that means the employee is transferred to the host country), this information is important for Basic Pay (infotype 0008) in the host country, which could therefore impact payroll. We can indicate if part of the income at the host country should be converted to a strong currency and the employee should be paid this part in this strong currency. The example is set up to say, 60% of the income in Germany will be paid in USD. The compensation category type is used to determine if the Tax or Social Security Infotypes should be presented during the Transfer action. An example might be if you are going to transfer an employee to Germany, it is probable that he/she will need to pay taxes in Germany. By selecting the compensation category type Tax host, during the transfer action at host, the infotype Fiscal data D (0012) will be part of the transfer action. Please do not select any of these values at this time. Save (F11) and continue SAP AG 10

11 Prepare for Relocation Display Offer Letter for Global Assignment In this section we display a sample offer letter. SAP menu Human Resources Personnel Management Offer for Global Assignment Or use transaction code: HRMGE Change the date to the planned start of the global assignment for your employee. 2. Select your employee (ex. Jerry Wagner). Make sure you select the personnel assignment number created in the last step (Ex ) via collective search help > personnel number. Alternatively, select by last name to see both assignments in the list, and then select the second assignment. Remember that you will only see the employee if you enter yourself as the employee s international administrator in the Global Assignment Details infotype (0710). 3. The Offer letter prints information from the compensation package item infotype (706), home and host. You can print or send it to the employee or the employee s managers. It is created with smart forms, so customers can create their own letters. Review Checklists SAP now delivers a checklist that HR administrators can use to keep track of the activities that must be done to help the employee to relocate, such as applications and bookings of intercultural and language trainings. Security is in place to guarantee that the user only has access to the information he/she is entitled to. The checklist depends on the international administrator, so you will only see the employees with your administrator identification on Global Assignment Details (infotype 0710). SAP menu Human Resources Personnel Management Modify Checklist Items Or use transaction code: HRMGE0020C 1. Select your employee (ex. Jerry Wagner). Make sure you select the personnel assignment number created previously. (ex ) 2. Change the date to the planned start of the global assignment. You will see three tabs: Home, International and Host. You can move from one to the other to see the activities that correspond to what each HR department must complete. This information is configurable based on the company s expatriate practices. The items can change depending on the country of origin and where the employee is being transferred. 3. On the Home tab, click on the Create button and select an item from the list box. You can set the item status. Items marked as necessary must be set to a completed status before the employee can be transferred to his/her new assignment. If you are going to execute the activation of a transfer of this employee, all items must be marked as complete. If you leave any items marked as not started or in progress you will be prompted during the activation step to change these items to complete. 4. Press Save and green arrow back to the main menu SAP AG 11

12 Maintain Documents SAP also delivers two infotypes, Documents (infotype 0702) and Documents for Dependents (0703) for maintaining document information (such as visa, housing, passport, etc.) for both the employee and his/her dependents. SAP menu Human Resources Personnel Management Administration HR Master Data Maintain Or use transaction code: PA30 1. Select your employee (ex. Jerry Wagner). Make sure you select the personnel assignment number created in the last step. (ex ) 2. Move to the last tab: Employee Assignments. You will see a list of infotypes related to the management of global employees. 3. You can create Documents information for both the employee (infotype 0702) and his/her dependents (infotype 0703). These infotypes do not have any validation as of this release. It is important to know that through customization, you can set country-specific document Infotypes. Transfer Employee In this section, we activate the employee s international assignment. SAP menu Human Resources Personnel Management Assignment Activation Or use transaction code: S_ALN_ Enter the following information: Field Reporting period Date Data Key date 11/01/2002 (Date of assignment start) Personnel number Ex Action type E2 (Activation at Host) 2. Click on Execute (F8). 3. The Personnel Action: Activation at Host is executed. The first screen is the Actions Infotype (0000). Notice that the employment status is now Active. Save the record and continue. (If the key date entered is the same as the assignment start date, the system will prompt you to okay the deletion of the original action record. Click okay.) The new assignment information displays in the Organizational infotype (0001). Press save. This infotype is now active. Continue saving infotypes as appropriate. Stop to discuss how the system automatically creates Planned Working Time (with a proposed value on capacity utilization), Basic Pay (where you will select the host country salary scale), Recurring Payments and Deductions and One Time Payments. The wage types and values for these infotypes are pulled from the Compensation Package accepted by the employee (infotype 0706) SAP AG 12

13 During the Assignment In this section, we will look at one particular infotype that is used to store information about absences while the employee is on global assignment, Details on Global Commuting (0708). This infotype is used to track the absences, only. It is for information only since it does not have any impact on payroll, time management, or travel management. In some countries it is important to keep track of the real time spent on the assignment, because this could have an impact for taxes. But it is up to the user to decide what to do with this information. This infotype is particularly relevant to the US, where assignees who work more than 183 days are legally obliged to report their worldwide incomes and have it taxed in the US. It is up to the processor to decide whether a commuting type must be considered as tax relevant or not (keeping in mind that the system does not take any action based on this information). Commuting types are configurable based on company-specific requirements. Repatriation SAP menu Human Resources Personnel Management Administration HR Master Data Maintain Or use transaction code: PA30 1. Select your employee (ex. Jerry Wagner). Make sure you select the personnel assignment number created in prior steps. (Ex ) 2. Move to the last tab: Employee Assignments. You will see a list of infotypes related to the management of global employees. 3. You can create Details on Global Commuting (infotype 0708) information for the employee. Shortly before the end of the assignment, the home manager has to reintegrate the global employee by finding a new assignment for him/her (at home or at a new location) and trigger the necessary steps. This can be done through workflows, for example, using reminders to set a date for the employee s repatriation. The steps carried out through the Repatriation phase will depend upon how the initial transfer was processed. If the Home personnel number remained active, no action needs to be performed on the Home personnel number (however the pay related infotypes should be reviewed manually) and the Host assignment will have to be processed as outlined below. If the Home personnel number was set to inactive, it needs to be reactivated (via an action which will present certain infotypes that should be reviewed depending upon country) AND the Host assignment will have to be processed as outlined below. If the employee is going back to the home location two actions may need to be carried out (see bullet points above). One to set the Host assignment (personnel number) to withdrawn (NECESSARY) and one to reactivate the Home personnel number (Optional depending upon recorded status of Home personnel number Active/inactive). Note: If the employee is going on to another international assignment, the current assignment (one coming to an end), should be set to Withdrawn, and the new assignment commenced. The processing of this type of assignment will be dependant upon whether the employee is returning Home before commencing the new assignment. SAP menu Human Resources Personnel Management Administration HR Master Data Personnel Actions Or use transaction code: PA40 Host Assignment 1. Select your employee (ex. Jerry Wagner). Mare sure you select the personnel assignment number created in prior steps (ex ) 2. Enter the date that the assignment is to cease 3. Select action Leaving Host assignment and execute 2010 SAP AG 13

14 The first screen is the Actions infotype (0000). Notice that the employment status is set to Withdrawn. Save the record and continue. The basic pay infotype (0008) will be presented to be delimited. Select the record and delimit it. If the employee has any other pay related infotypes (i.e or 0015) or specified non-pay related infotypes (depending upon the country), those infotypes will be presented to be delimited also. Select the record and delimit if prompted to do so. At the completion of that action, the Host assignment record has been in effect terminated. Home Assignment 1. Select your employee (ex. Jerry Wagner). Mare sure you select the Home personnel number (ex ). 2. Enter the date the assignment is to cease 3. Select action Re-entry (return to Home) and execute The first screen is the Actions infotype (0000). Notice that the employment status is set to Active. Save the record and continue. The Org Assignment infotype (0001) is presented. The employee may be moving into a new position upon returning to Home, so check the position details (select a new position if required). Save the record and continue. The Work Schedule infotype (0007) is presented. Save the record and continue. The Basic Pay infotype (0008) is presented. The employee s pay may have changed upon returning to Home, so check the details and change where necessary. Save the record and continue. Other infotypes may be presented depending upon the user group (or country the user is logged in as). Check the details and save if necessary. Reporting At the completion of that action, the Home personnel record will be Active again. Note: As no workflow is activated, the Status of Global Assignment will need to be manually maintained to set it to Complete. An ad hoc query infoset has been created for reporting on the Mgt of Global Employees infotypes. It is called Z_MGE. It exists in both the Global and Standard Query area and is assigned to the SAPQUERY/HR user group. To be able to use it through ad hoc query, the user you are logged on as has to be assigned to that user group. To assign a user ID to an ad hoc query user group: Transaction SQ03 User group =SAPQUERY/HR Click on Assign users and InfoSets Enter the user ID and save. To run an ad hoc query, do the following: Transaction: S_PH0_ Menu path: Human resources Information System Reporting Tools Ad Hoc Query A suggestion is to pick Person ID under the Actions folder as the selection/output item. Input person number Also pick fields from the Details on Global Assignment folder for output. Run the report. Note: When creating queries 2010 SAP AG 14

15 o o Use Personnel Number (from the Actions folder) when you want to see output for the single assignment only (i.e. Report on documents for a particular assignment for an employee you only want to see the documents that pertain to the US assignment). Use External Person ID (from the Person ID folder) when you want to see output for the employee all assignments (Report on Emergency contact details they may be different while the employee is on assignment or all international assignments an employee has been on) SAP AG 15

16 Related Contents For more information, visit the Enterprise Resource Planning homepage SAP AG 16

17 Disclaimer and Liability Notice This document may discuss sample coding or other information that does not include SAP official interfaces and therefore is not supported by SAP. Changes made based on this information are not supported and can be overwritten during an upgrade. SAP will not be held liable for any damages caused by using or misusing the information, code or methods suggested in this document, and anyone using these methods does so at his/her own risk. SAP offers no guarantees and assumes no responsibility or liability of any type with respect to the content of this technical article or code sample, including any liability resulting from incompatibility between the content within this document and the materials and services offered by SAP. You agree that you will not hold, or seek to hold, SAP responsible or liable with respect to the content of this document SAP AG 17