P L A N 4. Context of the organization 5. Leadership 6. Planning for the QMS 4.1 Understanding the organization and its context 5.1 Leadership and com

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8 P L A N 4. Context of the organization 5. Leadership 6. Planning for the QMS 4.1 Understanding the organization and its context 5.1 Leadership and commitment 6.1 Actions to address risks and opportunities 4.2 Understanding the needs and expectations of interested 5.2 Quality policy 6.2 Quality objectives and planning to achieve them parties 4.3 Determining the scope of 5.3 Organizational roles, 6.3 Planning of changes the QMS responsibilities and authorities 4.4 QMS and its processes

9 D O 7. Support 8. Operation 7.1 Resources 8.1 Operational planning and control 7.2 Competence 8.2 Determination of requirements for products and services 7.3 Awareness 8.3 Design and development of products and services 7.4 Communication 8.4 Control of externally provided products and services 7.5 Documented information 8.5 Production and service provision 8.6 Release of products and services 8.7 Control of non-conforming process outputs, products and services

10 C H E C K A C T 9. Performance Evaluation 10. Improvement 9.1 Monitoring, measurement, analysis and 10.1 General evaluation 9.2 Internal audit 10.2 Nonconformity and corrective action 9.3 Management review 10.3 Continual improvement

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12 There is quality if there is..

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36 WHAT YOU CANNOT MEASURE YOU CANNOT MANAGE

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40 PROCESS FLOWCHART/MAP

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42 Think Of All THE TRAFFIC That Goes Through Your Organization Organizational Traffic Includes Customer Enquiries Boss s Demands Order Requirements Follow Up Activities Storage Requirements Authorizations Cancellations Changes And others IMAGINE There Were No Traffic Lights Or Lanes In Our Road System IMAGINE Everybody Drives In Whatever Way They Want IMAGINE Some Drive On The Left Hand Side And Some Drive On The Right Hand Side? Therefore We Can See That SEQUENCE & INTERACTION Requirements Have To Do With Your ORGANIZATIONAL CONTROLS Processes Should Integrate Seamlessly: From The First Customer Enquiry To Final Delivery

43 Sample Process Sequence and its Interface Addressing Sequence-and-Interaction Effectively Ensures That Processes Are Not Just Islands-Of-Excellence

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46 DepEd RO: Sample Process Sequence and its Interface Addressing Sequence-and-Interaction Effectively Ensures That Processes Are Not Just Islands-Of-Excellence

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49 Designing An Effective Quality Management System Is NOT About Having Lots and Lots of Documents!

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51 DepEd Order 52, s 2015 Pages Materials: pentel pen, metacards, brown paper Duration: 30 minutes Based on the OPCRF/IPCRF of LO, ITO, PAU, and Chiefs, identify as many as possible SAMPLE required reports/documents/records aka MOVs. Request: Outputs of SDOs of the same classification will stay together. Presentation

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54 Knowing Who We Are Knowing Our Customer Base Understanding Our Market

55 DEFINING OUR SYSTEM BOUNDARIES links to subjects like: Who We Are Our Values And Mission Our Brand Identity Who Benefits From Our Existence Our Sustainability

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61 General Outline of the TABLE OF CONTENTS in the QUALITY MANUAL

62 logo Scope Normative References Terms and Definitions

63 Bibliography Appendices Exhibits (found in ISO room) Maintain Document Record

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68 Activity 3 We produced documents/records using metacards in the activity on TREE of DOCUMENTS. Let us use these to contextualize the writing of the Quality Manual Which of the metacards of your documented information are appropriate in each of Clauses 4-10 REFER TO DIVISION MEMO

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70 P L A N 4. Context of the organization 5. Leadership 6. Planning for the QMS 4.1 Understanding the organization and its context 5.1 Leadership and commitment 6.1 Actions to address risks and opportunities 4.2 Understanding the needs and expectations of interested 5.2 Quality policy 6.2 Quality objectives and planning to achieve them parties 4.3 Determining the scope of 5.3 Organizational roles, 6.3 Planning of changes the QMS responsibilities and authorities 4.4 QMS and its processes

71 D O 7. Support 8. Operation 7.1 Resources 8.1 Operational planning and control 7.2 Competence 8.2 Determination of requirements for products and services 7.3 Awareness 8.3 Design and development of products and services 7.4 Communication 8.4 Control of externally provided products and services 7.5 Documented information 8.5 Production and service provision 8.6 Release of products and services 8.7 Control of non-conforming process outputs, products and services

72 C H E C K A C T 9. Performance Evaluation 10. Improvement 9.1 Monitoring, measurement, analysis and 10.1 General evaluation 9.2 Internal audit 10.2 Nonconformity and corrective action 9.3 Management review 10.3 Continual improvement

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