KVRQhubeka Training Programs 2015 " Short Courses/Skills Programs BASIC LIFE SKILLS. Unit Standard NQF Level Credits Description

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1 Page 1 of 18 KVRQhubeka Training Programs 2015 Short Courses/Skills Programs BASIC LIFE SKILLS Program Name Estimated Program Duration Unit Standard NQF Level Credits Description Working with Numbers 2 Days 9007 / 9009 / This program will enable the delegate to use of mathematics in everyday living in order to become a self-managing person. Basic Communication Skills 2 Days 8962 / 8963 / 8964 / 8972 *Note that all skills programs are fully customisable and can be combined to form a program of choice. 2 5 This program enables delegates to communicate effectively in everyday workplace contexts. KVR Training & Business Solutions

2 Page 2 of 18 Basic Typing Skills 2 Days This program enables delegates to use basic keyboard techniques to key in alpha-numeric text, symbols and special characters, using a standard alpha-numeric keyboard. Basic Personal Budgeting Preparing for the Workplace 2 Days This program provides delegates with a broad introduction to constructing and managing a personal budget. It also enables delegates to manage their personal finances responsibly. 2 Days This program prepares delegates for the world of work in terms of career opportunities and to find employment or adjust effectively to the work environment. KVR Training & Business Solutions

3 Page 3 of 18 Program Name Estimated Program Duration BUSINESS COMMUNICATION Unit Standard NQF Level Credits Description Business Communication Supercharged Communication 2 Days This program enables delegates to follow a process in writing texts and reports required in business. 2 Days This program enables delegates in leadership roles to communicate effectively with staff as well as managing media relations in various sectors. KVR Training & Business Solutions

4 Page 4 of 18 Program Name Estimated Program Duration CUSTOMER SERVICE Unit Standard NQF Level Credits Description Customer Service 2 Days This program enables delegates to effectively interact with customers to the benefit of the business. Advanced Customer Service Creating a Service Culture in Business 2 Days This program enables delegates to select from a wide range of procedures (standard and non- standard) while being responsible for group output and enabling a person to draw up and implement action plans to improve service standards. 2 Days This program aims to assist management in all sectors to successfully create, maintain and transfer a service culture to employees within an organisation. KVR Training & Business Solutions

5 Page 5 of 18 Program Name Estimated Program Duration DIVERSITY/ CONFLICT AND RELATIONSHIP MANAGEMENT Unit Standard NQF Level Credits Description Diversity Management Conflict Management Relationship Management 2 Days This program assists delegates in demonstrating an understanding of the theory of transformation and the role of organizational change in South Africa and the recognition of value systems. 2 Days This program enables delegates to identify and manage the resolution of personal conflict between parties or persons. 2 Days This program will be useful to delegates in various industries and environments seeking to manage relationships with any and all stakeholders. KVR Training & Business Solutions

6 Page 6 of 18 Program Name Estimated Program Duration MANAGEMENT, LEADERSHIP AND SUPERVISORY SKILLS Unit Standard NQF Level Credits Description Project Management Change Management Grievances and Disputes 2 Days This program is aimed at empowering delegates involved in project management teams or in building small project management teams. 2 Days This program enables delegates to demonstrate an understanding of diversity among people and in particular in a specific workforce.in addition, the delegate will gain understanding the role and importance played by managing change in attitudes and the attributes of a good change agent in SA. 2 Days This program enables delegates to perform on a practitioner level in order to successfully manage employee grievances and disputes. Labour Relations 2 Days This program is aimed at providing understanding of the following areas: Identifying legislation that that regulates employment issues. Understanding of the main aspects of the Labour Relations Act (LRA) as amended, that relate to the management of a business unit. Explaining the requirements of the LRA in respect of interviews. Understanding the main aspects applicable to labour legislation. Human Resources Policies and Procedures 2 Days This program aims to assist the delegate in order to contribute effectively to the functioning of an organization by understanding Human Resource Principles and Practices applied at the workplace. KVR Training & Business Solutions

7 Page 7 of 18 Teamwork 3 Days / / / 1947/ /4 24 The program is aimed at Management on a supervisory level to provide necessary skills for building team cohesion better productivity and teamwork. The Business Environment Introduction to Management 3 Days / / / Days / / The program is aimed to provide junior management with relevant skills to successfully function as a leader of a team The program is aimed at providing soft skills to junior management to assist in effectively lead an manage a team. Time Management 2 Days This program is intended for delegates who need to make decisions and recommendation about effective time management. Coaching Skills 2 Days Focuses on coaching individuals in a business environment in order to improve the level of performance to meet a team s required service levels Mentoring Skills 2 Days Enabling Supervisors, Team Leaders, Line Managers and people involved in Human Resource Management to apply the skills and techniques required by a mentor in the workplace Risk Management 2 Days Enables employees to apply the core concepts of risk management and inform policy decision and strategic decision-making processes Motivating Staff 2 Days Enabling management to enhance performance management, staff motivation and successfully applying both within various contexts Strategic Planning 2 Days Enabling management employees to define the concept of strategic planning, discuss and explain the role of various organizational structures in business performance, monitor expenditure and analyse marketing objectives KVR Training & Business Solutions

8 Page 8 of 18 Emotional Intelligence Visionary Leadership Performance Management 2 Days Equip employees in management roles with the needed skill and capacity to be aware of, control and express one s emotions and to handle interpersonal relationships judiciously and empathetically 2 Days Enabling employees in leadership roles to create and articulate a realistic, credible and attractive vision of the future that improves upon the present situation 2 Days This program enables the delegate to set performance goals and measures; to formulate development plans; and to monitor and evaluate performance. KVR Training & Business Solutions

9 Page 9 of 18 Program Name Estimated Program Duration COMPLIANCE TRAINING Unit Standard NQF Level Credits Description HIV/AIDS in the workplace Basic Occupational Health and Safety Occupational Health & Safety Legislation Managing Occupational Health and Safety in the workplace 2 Days This program provides a broad introduction to HIV/ AIDS in the workplace. It introduces a broad case of knowledge about HIV/AIDS that will enable learners to be informed and caring workers in an industry. The focus is knowledge, skills, values and attitudes in relation to the learner`s own context and experience of the world of work. 2 Days The purpose of this program is to enable delegates to apply basic health and safety legislation in the form of standards and procedures governing health and safety in the workplace, to ensure that they contribute to a safe, healthy environment for themselves and others. 2 Days This program will provide delegates with the skills to implement and maintain health, safety and environmental legislation in a workplace. 2 Days Enabling employees in leadership or management positions to monitor the application of safety, health and environmental protection procedures to maintain the discipline of the safety, health and environmental protection system. They are able to monitor adherence, promote and maintain preventive measures, coach their work team and evaluate and suggest changes to the system. KVR Training & Business Solutions

10 Page 10 of 18 END-USER COMPUTING Program Name Basic Wordprocessing Basic Knowledge of Working with Spreadsheets Estimated Program Duration Unit Standard NQF Level Credits Description 1 Day This program is intended for delegates who need to apply formatting to documents using a GUI-based word processor either as a user of computers or as basic knowledge for a career needing this competency. Enabling a learner to Work with multiple documents. Format text. Format paragraphs. Format pages. Format a document. Templates are used and created. 1 Day This program is intended for delegates who need to plan, produce, use and spreadsheets to solve problems. Microsoft Word 1 Day n/a n/a n/a Workshops offered on three levels, Basic, Intermediate and Advanced. Microsoft Excel 1 Day n/a n/a n/a Workshops offered on three levels, Basic, Intermediate and Advanced. KVR Training & Business Solutions

11 Page 11 of 18 Program Name Estimated Program Duration TRANSPORT & LOGISTICS Unit Standard NQF Level Credits Description Road Transport Fundamentals 2 Days The program focusses on the following areas: Legislation and Codes Road Traffic Act of 1993 Occupational Health & Safety Act Road Accident Fund i.t.o Act 56 of Categories of licenses and Professional Driving Permits. Relation between Road Transport and other Modes of Transport. Volume of Freight and Passengers carried annually. Number of Road Transport employees. Types of Freight Delivery Systems and vehicle configurations used. Types of Passenger Services and vehicles used. Cost associated with Road Transport operations and how it can be reduced. Career paths within the Road Transport Industry. Principles of Supply Chain Management 2 Days / This program is intended for delegates wishing to expand their existing forwarding skills and knowledge in order to participate in the Supply Chain Management process. KVR Training & Business Solutions

12 Page 12 of 18 The logistics environment 2 Days This program covers the following areas: Defining a logistics system, the management thereof, as well the logistical activities required. Operating within a logistical distribution channel. Operating within a physical distribution environment. Operating within a store or warehouse environment. Operating within an order-processing environment. Logistics Management 3 Days This program covers the following areas: Managing customer satisfaction. Measuring and controlling the overall costs of logistics activities. Managing the transport function. Managing the warehouse function. Managing inventory and the purchasing function. Managing order processing function. Basic Road Transport Management 2 Days This program covers the following areas: Understanding an organisation. Applying policy and procedures to meet Vision, Mission and Objectives. Applying and operationalising strategy to make suggestions and recommendations. Being part of a team and multiple teams. Applying decisions at the general supervisory management level in the transport industry. Working with customers, peers, subordinates and superiors within the organisation. Functioning in conjunction with multiple teams. KVR Training & Business Solutions

13 Page 13 of 18 DISTRIBUTION CENTRE AND WAREHOUSE MANAGEMENT Program Name Estimated Program Duration Unit Standard NQF Level Credits Description Introduction to Stock taking 2 Days This program is intended for persons working in the retail and wholesale sector who count stock for either general stock counts or for a financial stocktake. Product Cost and Pricing 2 Days This program covers the following areas: Calculate the total costs involved in producing a product Distinguish between fixed and variable costs Carry out a breakeven analysis Know how to calculate the selling price of a product. KVR Training & Business Solutions

14 Page 14 of 18 Warehouse design and inventory assembly. 3 Days This program is specifically developed for the warehousing and distribution industry. In this program delegates will learn how to transact material receipts, route materials to designated storage areas and store / warehouse materials. This includes processing documentation, picking material, auditing inventory and taking appropriate corrective action where required. Stock Maintenance 2 Days This program is will focus on access and interpret information on stock record-keeping systems, analyse and monitor stock movement, initiate and control stock counts and record details on record-keeping systems in order to maintain and update stock balances. Move, pack and maintain stock in a DC/ Warehouse. 2 Days This program provides the delegate with basic skills in moving, picking, packing and maintaining sock levels. KVR Training & Business Solutions

15 Page 15 of 18 Receive stock in a DC/ Warehouse. 3 Days After completion of this program, delegates will be able to receive stock in a Dc/warehouse, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received. KVR Training & Business Solutions

16 Page 16 of 18 LEARNERSHIP QUALIFICATION Qualification Name NQF Level Description General Education & Training Certificate: Business Practice SAQA ID: Level 1 This General Education and Training Certificate: Business Practice is for utilisation by all members of the population. Anyone preparing to become employed, or self-employed, in any business whatsoever would be the persons most likely to be attracted to this qualification. In fact many newly (or not-so-newly) appointed personnel, or struggling entrepreneurs, could benefit from part or all of this qualification. It seeks to embed the six key literacies required by business organisations: Numeracy, Literacy, Entrepreneurial, Financial, Technological and Cognitive. National Certificate: Management SAQA ID: LP: Further Education & Training Certificate: Leadership Development SAQA ID:50081 Level 3 Level 4 The purpose of the qualification is to build the knowledge and skills required by employees in junior management who have had schooling below NQF level 3. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as junior managers in the South African community and to respond to the challenges of the economic environment and changing world of work. The qualification is aimed at any person in a management or leadership position. This qualification will enable the learner to effectively lead the organisation and provide appropriate leadership skills. Environmental Practice Level 1-4 This series of qualifications, pegged at 4 different levels,is aimed at practitioners in the field of environmental science, environmental management and waste management. This series of qualifications will equip practitioners with the skills, knowledge and values to contribute towards the wise and effective use and management of our natural resources and ecological systems. KVR Training & Business Solutions

17 Certificate: Municipal Finance Management SAQA ID: National Diploma: Public Finance & Administration SAQA ID: National Certificate: Production Technology SAQA ID: Level 6 Level 5 Level 2 Page 17 of 18 The purpose of the qualification is to enable qualifying learners to apply strategic level financial management competencies to ensure effective, efficient and economical utilisation of public funds and resources at local government level. Learners will develop competencies to manage strategic planning and budgeting processes, financial management processes and internal control, auditing and reporting processes. Individual learners will benefit through enhancing their personal competencies, knowledge and skills so as to be able to complete tasks required in their employment contracts and by legislation. The purpose of the NQF level 5 Public Finance and Administration qualification is to provide a structured programme for public officials that work with senior management officials so as to provide support to strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. The National Diploma in Public Finance Management and Administration (NQF level 5) is aimed at practitioners working in the public sector. It is a qualification in a career pathway towards an accomplished public finance management and administration specialist. This qualification provides learners with the range of learning and skills required to be able to perform a series of activities to support manufacturing, engineering and technology processes. Learners will acquire a range of skills in the identification of production parameters in manufacturing, engineering and technology industries and basic strategies to achieve them. KVR Training & Business Solutions

18 Page 18 of 18 National Certificate: Production Technology SAQA ID: Level 3 This qualification provides learners with the range of learning and skills required to be able to perform a series of activities to support manufacturing, engineering and technology processes. Learners will acquire a range of skills in the identification of production parameters in manufacturing, engineering and technology industries and basic strategies to achieve them. Further Education & Training Certificate: Production Technology SAQA ID: Level 4 The combination of learning outcomes that comprise this qualification will provide the qualifying learner with vocational knowledge and skills appropriate to the context of production technology. This qualification provides learners with the range of learning and skills required to be able to perform a series of activities to support manufacturing, engineering and technology processes. Learners will acquire a range of skills in the identification of production parameters in manufacturing, engineering and technology industries and basic strategies to achieve them. General Education & Training Certificate: Chemical Operations SAQA ID: Level 1 This qualification is used as an introduction to chemical process operations. This competence provides the foundation needed to take responsibility for a significant process in the chemical operations industry. It also provides the basis upon which further related learning and career development can take place. National Certificate: Chemical Operations SAQA ID: (LP: 78527) Level 2 This qualification builds onto the GETC: Chemical Operations. This competence builds onto the largely theoretical foundation laid at NQF Level 1, needed to take responsibility for a significant process in the chemical operations industry. It also provides the basis upon which further related learning and career development can take place. KVR Training & Business Solutions