Parts Specialist. Parts and Service. Parts Manager. None

Transcription

1 POSITION DESCRIPTION Job Title: Business Area: Reports To: Direct Reports: Parts Specialist Parts and Service Parts Manager None Date: August 2014 Company Profile CablePrice NZ Ltd is the only authorised dealer in New Zealand for Hitachi Construction Machinery, Scania Trucks and Buses and John Deere Construction and Forestry Equipment. With a proud history of 60 years in the industry, CablePrice NZ Ltd employs over 350 staff, has 13 branches nation wide and continues to drive towards a strong future. Business Unit Structure Operations Manager Service Manager Parts Manager Service Coordinator Service Administrator Team Leader (Equipment) Team Leader (Commercial Vehicle) Parts Specialists (EQ) (CV) Trainee (EQ) Trainee (CV)

2 Purpose of the Position The Parts Specialist is responsible for front line parts sales and support to our internal and external customers, as well as inventory management and parts purchasing. The Parts Specialist also contributes to the overall achievement of CablePrice (NZ) Ltd s Vision and Strategic Plan. Key Responsibilities Inventory Management and Department Operations Ensure the efficient and effective management of parts stock and contribute to the smooth running of the parts department. Ensure that effective planning and stock control methodologies are applied to maintain parts stock to appropriate levels Maintain lists and stock levels of critical parts to ensure the constant availability of critical parts Liaise with the workshop to ensure parts and consumables availability and ensure packaging, exchange and warranty parts procedures are adhered to Participate in the annual parts stocktake and conduct spot checks as directed by the Parts Manager Source and review practical alternatives where genuine parts are not suitable and ensure that alternative parts are of an acceptable quality Control inventory management systems Ensure parts for new models and/or components are in stock to meet expected demand Provide and present inventory and other parts reports to key stakeholders on request Process invoices efficiently and accurately at all times Customer Relationship Management Represent CablePrice in a professional manner and communicate appropriately to internal and external customers, visitors and other stakeholders at all times. Ensure accurate parts interpretation by listening to the customers requirements and providing the correct part every time Consistently provide a fast and efficient service to our customers Be friendly and approachable at all times Recognise that the service department is a key customer to the parts department and should receive the same level of service as an external customer Maintain the clean and tidy presentation of the parts department Escalate customer queries or complaints as appropriate Ensure that all technical parts queries are dealt with through the branch accordingly Manage the expectations of our customers and ensure they are well informed at all times Promote other products and services provided by the company, e.g. service, sales and finance Have regard for personal hygiene and appearance Be aware of language and personal conduct at all times PAGE 2 OF 6

3 Teamwork Be an active and contributing member of the CPL team and communicate appropriately to all CablePrice employees. Actively contribute to a positive team environment Regularly participate on the call out roster and the Saturday shift roster Maintain open and constant communication with all employees, particularly the Parts Manager and technicians to ensure accurate information is shared to all stakeholders Actively build and retain proactive relationships with other departments and areas of the business, e.g. product support, sales, finance and the service department Ensure your data recording is always thorough and up to date Be a team player - Be considerate of others and respect your colleagues Assist Parts Trainee(s) to learn and oversee their work to ensure quality and accuracy (if applicable) Actively participate in team meetings Ensure your conduct in the workplace is appropriate at all times and encourage others to do the same Product Knowledge Develop and maintain a strong understanding of CPL products and services and keep up to date with changes and improvements in the market. Keep up to date with industry and product updates Encourage your own interest and understanding of commercial vehicles and equipment products Read company publications such as Track and Wheel and the CablePrice Courier to keep informed of company and product news System Knowledge Maintain and enhance your knowledge of CPL systems to maximise efficiency and to ensure accurate recordkeeping and reporting. Always adhere to the purchasing and invoicing policies Ensure that all information is entered correctly into the system in a timely manner Always follow company procedures when using Navision, Multi and other OE Systems and ensure you maintain a strong understanding of these systems Maintain the data integrity of the company s systems when entering parts information Dealer Operating Standards (DOS) Ensure that your behaviour, conduct and quality of work complies with the Company s DOS requirements at all times. Provide a friendly and professional atmosphere at all times, including cleanliness and presentation of your work area. Deliver to the expectations that have been promised to customers and stakeholders. Ensure a high standard in the quality of your work at all times, identify mistakes early, take ownership and initiate remedial action in an efficient and cost effective manner. Strive for continuous improvement. PAGE 3 OF 6

4 Actively participate in and adopt new initiatives as may be required by CablePrice management Health, Safety and Environment Actively champion s safe and healthy work practices both for staff and the environment they work in. Works actively to identify, manage, minimise and mitigate risks. Ensure that you understand and comply with the Company s health and safety policies and procedures, and keep up to date with all amendments and announcements Recognise that non-compliance with the Company s rules and procedures could result in disciplinary action Be aware of your surroundings, environment, hazards and the behaviour of others Actively participate in, and show commitment to workplace health and safety Encourage others to follow health and safety policies and procedures. Report noncompliance to management Participate in hazard identification and investigation as required Immediately report to management any accidents, injuries or close calls arising during the course of employment and record these on the accident or incident form on the day of the event. Where an accident or injury is not reported, the company may not accept any liability for payments relating to absence arising from the accident Ensure that you understand the company rehabilitation procedures should you be injured while at work Immediately isolate or lock out any hazards you may discover and report them to management Maintain and use appropriate Personal Protective Equipment for the task at hand and inform your Manager if any item of PPE is not functioning correctly or needs replacing Allow the company to complete audits to ensure that PPE is present and used correctly, and to ensure that all health and safety policies and procedures are being complied with Undertake your duties in a safe and responsible manner at all times and ensure that no action or inaction causes harm to yourself or others Other Duties From time to time perform other tasks by mutual agreement in conjunction with your manager Maintain all licences, registrations and qualifications required to undertake the duties of your role Financial Delegations CAPEX: None OPEX: As directed by the Parts Manager Key Relationships External Customers Stakeholders Suppliers Internal Parts Manager Service Department Operations Manager Product Support PAGE 4 OF 6

5 National Parts Central Warehouse Finance and Admin team Sales and Marketing Team Parts Specialist Competencies Work/Time Management Manages workload by prioritising tasks, requirements and areas of opportunity. Sets SMART goals and actively manages these. Effectively utilises time and resources. Decisions are made in a timely manner Accuracy Carry out activities without mistakes, or if mistakes are made, personally taking responsibility for the consequences. Looks critically at own work, always checks for errors, does not blame others and is able to learn from mistakes. Customer Focus Ensures that self and all colleagues and direct reports are acutely aware of their key customers needs and aspirations. Keeps the needs and wants of customers (both internal and external) front of mind. Gets (& uses) customer information for improvements in products and services. Anticipate customer needs and give high priority to service quality and customer satisfaction. Peer Relationships Actively builds rapport in a wide range of relationships and adjusts approach to best connect with the audience or individual concerned. Cooperation Is open, approachable and willing to provide support and guidance to others. Actively contributes to the team in the interest of common goals, even when there is no direct personal gain. Helps others achieve goals, places common interest above personal interest, supports others to the betterment of the company. Communication Expresses and conveys information effectively to other people. This includes speaking, writing and listening. This covers formal and informal situations. Adaptability and Flexibility Continuing to act effectively by adapting to changing environmental conditions, tasks and responsibilities with ease. Ability to change focus quickly when problems or opportunities arise. Dealing With Ambiguity Has a high threshold for ambiguity and is able to navigate and find pathways without having the full picture or all the information. Has a grounded can do, will do attitude and recovers readily from minor annoyances and hiccups (sees setbacks as only temporary). Leads by example and encourages colleagues to find the opportunity in challenges and to direct energies on their circle of influence PAGE 5 OF 6

6 CablePrice Competencies Accountability and Responsibility Takes accountability for one's actions and attitude and accepts the consequences of poor judgement. Shows responsibility for the duties of their role and sets a good example for others. Learns from their mistakes and does not attempt to hide errors. Complies with CablePrice policy and procedures at all times. In the event of any lack of clarity or changes, seeks confirmation from the appropriate authority. Commitment to Excellence Sets high personal and professional standards for self and others; and is actively focused on achieving results and meeting objectives. Consistently gives careful attention to all the detailed aspects of a role and shows a high concern for accuracy. Maintains effective performance when under pressure, (such as time pressure, shifting/conflicting priorities or job ambiguity) when facing opposition from others or in ambiguous environments and acts professionally at all times. Initiative Exploring opportunities and taking action. Preferring to take one's own initiative rather than waiting passively. Asks for information without being prompted, goes the "extra mile", embraces opportunities and initiates proactive action. Exhibits a positive can do, will do attitude. Integrity, Ethics and Values Acts in a manner that conveys the principles that are important to the organisation, including impartiality, fairness, honesty, openness, sound business ethics, professionalism and respect for others. Knows, understands, communicates and demonstrates company values in every day interactions with customers, colleagues and shareholders. Everyday behaviours and interactions demonstrate alignment to company strategy, code of conduct, organisational structure and values. Alignment is demonstrated through decision making, actions and personal conduct. Learning and Personal Development Takes onboard new information and ideas and applies them effectively. Has an insight into one's own level of ability and takes appropriate action to improve in order to perform better. Asks for feedback, embraces constructive criticism and looks for opportunities to learn. PAGE 6 OF 6