BRITISH ORCHARD NURSERY A BRIEF INTRODUCTION

Transcription

1 The Road To Success

2 BRITISH ORCHARD NURSERY A BRIEF INTRODUCTION BON is the largest nursery chain in the Middle East. BON is the Middle East s first nursery chain to be ISO 9001:2008 (for quality); 14001:2004 (for environment) and OHSAS (for health & safety) quality certified and has been awarded several Government partnerships. BON adheres to regulatory bodies like Ministry of Labour, Ministry of Social Affairs, etc. of the UAE, by adopting the EFQM model, Balanced Scorecard, and ISO frameworks, that are widely recognized for Quality & Excellence in countries around the world. Management tools such as PESTLE, Balanced Scorecard, KPIs, and Stakeholders Feedback are also used to understand long-term strategic needs and expectations

3 BON s VISION, MISSION, & VALUES BON s Vision BON s Mission BON s Values To be a leader in nursery education, providing high quality international early years provision through best practice. Employees: Our real assets. We commit towards employee well being and development Stakeholders: Commitment towards our educational endeavour Transformation: Appreciation of change and strive for positive development Performance: Doing the right things right Sowing Seeds of Success Interdependence: Focus on teamwork through cooperation and sharing of ideas Innovation: Adoption of initiatives and recognition of innovators Environmental: Socially & Environmentally Sustainable Approach Respect and Integrity Equality and Diversity Rights and Responsibilities Improvement and Innovation BON s leaders champion its values and are role models for integrity social responsibility and ethical behavior, both internally and externally, to develop and enhance BON s reputation. BON s VMV sets and communicates a clear direction and strategic focus for the company and its employees. BON s leaders unite staff to share and achieve the VMV by being role models for staff. The VMV helps to develop and support this shared leadership culture.

4 RECOGNITIONS & MILESTONES 2012 Showcased on the television by the Ministry as a leading Nursery on quality education 2012 Dubai Women s College partnership nursery inaugurated by H.H. Sheikh Nahyan 2011 BON is the 1 st nursery to receive ISO 9001:2008 quality certification 2011 BON branches out in UAE from Dubai to Abu Dhabi and Sharjah 2011 Awarded at Franchise Expo 2010 BON enhances curriculum to incorporate weekly plans 2010 BON starts 1 st Government partnership at RTA visited by H.H. Sheikh Mohammed Most Women Friendly Employer Award 2010 BON completes the targeted three year rolling plan linked to baselines and a well-researched curriculum adhering to OFSTED and UAE requirements 2009 BON starts 1 st children s gym in UAE and launches GymJuniorz 2009 Award for Special Needs Education by the Community Development Authority 2008 Certificate for Nursery Pharmacy Content 2008 BON develops individual baseline assessments for children in line with UK s OFSTED 2008 BON opens its first branch at Jumeirah 2007 BON introduces holiday camps and facilitated care throughout the year 2007 BON introduces Apple s Club as extended daycare for working parents Arabia CSR Award 2007 Launch of British Orchard Nurseries: Opening of Bur Dubai

5 RECOGNITIONS & MILESTONES Sheikh Khalifa Excellence Award Dubai Quality & Human Development Awards 2016 The USA-based BIZZ Awards for Business Excellence and being an Inspirational Company 2016 Golden Peacock Award for Innovative Product/Service for BON s revolutionary Baseline Assessment Book 2016 Gulf Customer Experience Awards for Education, Employee Engagement, and Best Overall Customer Experience 2016 BON s CEO wins Gulf Customer Experience Award for Customer Experience Professional 2015 Sheikh Khalifa Excellence Award 2015 Golden Peacock Award for Innovation at UK 2015 European Assembly Quality Award for Intellectual Development of Society 2015 Mohammed Bin Rashid Al Maktoum Business Excellence Award 2015 People and Culture of the Year SME Award st nursery chain to be ISO 14001:2004 environment quality certified st nursery chain to be OHSAS health & safety quality certified 2015 BON enhances Arabic Curriculum in line with UK and the Ruler s Vision BON introduces French Curriculum 2015 BON enhances Apples Club to include extracurricular activities 2014 Most Woman Friendly Employer at the global WIL Economic Forum 2014 Arabia CSR Award supported by United Nations 2014 Dubai Quality Appreciation Award 2014 The CEO honoured with India s Gr8 Woman Award 2014 BON realigns baseline assessment books in line with new OFSTED guidelines 2013 BON s CEO receives the Feigenbaum Award 2013 BON s CEO receives the Emirates Woman Award by H.H. Sheikh Ahmed bin Rashid 2013 BON opens DEWA Al Quoz nursery visited by H.H. Sheikh Maktoum bin Rashid 2013 BON inaugurates free zone nurseries at DSO and DMC 2013 BON adopts EFQM Model

6 FACTORS WHICH AIDED IN SUCCESS IN SKEA ISO 9001 Quality certification was achieved in 2011 making BON the first nursery chain in the Middle East to become certified. This certification allowed for standardization of processes, policies, and procedures across all BON branches. BON also went on to become ISO Environment and OHSAS Health and Safety certified in BON also included other internationally renowned quality management systems and tools into its business strategy and model including PESTLE, PORTER-5, PRIMO-F, SWOT, Balanced Score Card, and the implementation of the EFQM model, making BON the first nursery in the region to implement such tools.

7 EFQM MODEL AS THE BASIS OF SUCCESS IN SKEA The effective implementation of the EFQM model is the key to success in SKEA. The EFQM Excellence Model provides an holistic view of the organization and it can be used to determine how these different methods fit together and complement each other. There are five Enablers Leadership, People, Policy & Strategy, Partnership and Resources and Processes There are four Results areas People Results, Customer Results, Society Results and Key Performance Results. These are the results an organization achieves, in line with it s strategic goals. The following slides will demonstrate how BON used the EFQM model to enhance the company and become winners at the Dubai Quality Awards.

8 RADAR LOGIC BON s Senior Management Team holds a strategy meeting each year to determine the yearly goals and to set targets for the company based on data collection, feedback and analysis from the previous fiscal year. BON has adopted stringent measures to ensure collection of data throughout the company to document the performance of the company and is then analyzed. BON also sends out surveys annually to gauge perceptions of performance and receive valuable feedback to enable continued improvement and gather impressions from the year. These surveys are sent out to employees, parents, suppliers and partners and analyzed thoroughly. The results of these surveys and the data collection are reviewed by management and action plans are made for improvement for the following year. In this way, BON implements the RADAR approach, which is a mandate of the EFQM model.

9 LEADERSHIP AT BON The CEO shares leadership examples with the Senior Management and Management team Management Team meets every week to discuss and review strategy Employees are rewarded for the good work to encourage other employees as well to engage Training through Classroom Observation Principals meet their teachers to ensure strategy is communicated and understood

10 EMPLOYEE ENGAGEMENT (PEOPLE) KPIs for Employees to help them deliver their roles BON has clearly defined people performance levels required to support the achievement of strategic goals. BON has created a culture of creativity and innovation across the organization. BON understands the communication needs of its employees and uses appropriate strategies and tools to maintain dialogue.

11 TRAINING AT BON BRITISH ORCHARD TRAINING ACADEMY BON is committed to its employees and has empowered them since inception in many ways including, but not limited to, providing scholarship for teacher training helping them to further advance their careers. BON is the FIRST nursery in UAE to offer in-house teacher training courses through its partnership with CACHE (UK). BON offers volunteer placement to students completing courses. Upon successful completion and as available, BON offers employment placement opportunities. In addition to teacher training, the Academy offers short courses for parents, caregivers, and others in subjects such as parenting, first aid, baby sitting, receptionist training, etc.

12 BON uses strategy tools such as PESTLE, PORTER-5, PRIMO-F, and SWOT to analyze internal and external factors affecting the organization and decides how to best achieve VMV and creates a strategy map. BON links Strategy Map to VMV through the use of quality management tools such as Balanced Score Card. This method ensures that employees are all working together seamlessly toward common goals with clear KPIs, JDs, and P&P ownership. Strategy Process

13 BON has partnerships with many organizations including: Prestigious government partnerships with DEWA Dubai Municipality ADCO Dubai Women s College Dubai Central Laboratories Posh Paws Emirate Environmental Group Lifeline Group Tie-ups with organizations like DU and Unilever BON actively solicits and analyzes feedback from partners and suppliers yearly. Partnerships and Resources

14 BON CURRICULUM (PRODUCTS AND SERVICES) The EYFS Framework segments the child s learning into seven areas: communication and language; physical development; Personal, social and emotional development; literacy; mathematics; understanding the world; and expressive arts and design.

15 Innovative Thinking & Interventions At British Orchard Nursery, we created our Baseline Book using the EYFS guidelines, providing individualized assessment for each child. Learning occurs through a cumulative process, building on knowledge, experiences, and understanding over time Throughout the book, learning intentions are planned in incremental steps for the child s progressive learning and attainment. Learning is measured termly through 680 assessment points over a 3 year rolling curriculum.

16 Benefits and Impact of Participation in SKEA. To have an insightful, comprehensive and professional value-added feedback To identify and improve BON s performance in relation to its Critical Success Factors thus increasing competitiveness and Business Growth To leverage its strengths & opportunities to combat any threats and/or weaknesses To improve the business framework to include both operational and financial risks Implementation of the RADAR approach To increase stakeholder satisfaction To continuously review, improve and refine internal processes based on internal & external feedback and suggestions To strengthen brand recognition, be recognized and gain respect from best in class companies To share best practices with other applicants To optimize utilization of resources To continuously innovate and improve services to meet market requirements

17 People Results Name Nationality Career Path Teacher-1 South Africa E-3 E-2 E-2 E-1 E-2 Teacher-2 British E-2 E-2 E-1 E-1 E-1 Teacher-3 Ukraine E-2 E-2 E-1 E-1 E-1 Teacher-4 India N/A E-3 E-1 E-2 E-1 Teacher 5 British N/A N/A E-2 E-2 E-1 Promoted from Teacher to Deputy Principal to Principal Promoted from Teacher to Deputy Principal to Principal to BSM Promoted from Teacher to Deputy Principal to Principal to BSM Promoted from Teacher to Deputy Principal to Program Manager Promoted from Teacher to Deputy Principal Promoted from TA to Teacher TA-1 Filipino N/A E-1 E-2 E-1 E-2 Support to Teacher to Principal. Ratings based on Scores in Employee Appraisal - E-1 (85% or Above), E-2 (70% to 85%) and E-3 (50% to 70%)

18 Customer Results % Customer Satisfaction leads to more referrals ١١-٢٠١٠ ١٢-٢٠١١ ١٣-٢٠١٢ ٢٠١٣-١٤ ٢٠١٤-١٥ Actual Target Benchmark (ACSI) Trendline

19 Society Results Community & CSR Score - 1 to BON is a regular contributor for charity programs Actual Target Benchmark (DED-2011) Trendline Score - 1 to BON's charitable initiatives help elderly & disadvantaged community Actual Benchmark (DED-2011) Target Trendline Number ١١-٢٠١٠ ١٢-٢٠١١ ١٣-٢٠١٢ ١٤-٢٠١٣ ١٥-٢٠١٤ ١١-٢٠١٠ ١٢-٢٠١١ ١٣-٢٠١٢ ١٤-٢٠١٣ ١٥-٢٠١٤ Increasing number of Community Events ١١-٢٠١٠ ١٢-٢٠١١ ١٣-٢٠١٢ ١٤-٢٠١٣ ١٥-٢٠١٤ Actual Target Benchmark (Compet. Nursery) Trendline Numbers Gallon Units in Thousands KWH Units in Thousands Electricity Consumption Children with Special Education Needs ١١-٢٠١٠ ١٢-٢٠١١ ١٣-٢٠١٢ ١٤-٢٠١٣ ١٥-٢٠١٤ Actual Target Benchmark (Compet. Nursery) 300 Water Consumption ٢٠١٠ ٢٠١١ ١٣-٢٠١٢ ١٤-٢٠١٣ ١٥-٢٠١٤ Actual Target Trendline Declining trend is favourable. ٢٠١٠ ٢٠١١ ١٣-٢٠١٢ ١٤-٢٠١٣ ١٥-٢٠١٤ Actual Target Trendline Declining trend is favourable.

20 BUSINESS (KEY) RESULTS

21 Advice to Other Organizations who wish to Start on the Road to Success Be Organized. Make a plan and stick to it. Delegate tasks to multiple teams. Stay Focused. Have someone who is not a part of your team review your document before submission. New eyes can sometimes catch mistakes or contradictions your team missed. If at first you don t succeed, try again. The first time could be daunting for any organization because of the proofs you must show on site visits. If this happens to you, use it as a learning experience, improve your processes, and try again next year.

22 Thank you!