Risk Based Approach ISO 9001:2015 Internal Auditor Training

Transcription

1 Risk Based Approach ISO 9001:2015 Internal Auditor Training Date 27 th 28 th February 2019 Venue X-Limit Learning Hub, Kepong, KL HRDF Claimable Our team knows the key to transform your company is great training. 2019

2 Introduction ISO 9001:2015 specifies requirements for a quality management system when an organization needs to demonstrate its ability to consistently provide products and services that meet customer requirements and aims to enhance customer satisfaction. As ISO 9001:2015 has been officially published on September 2015, this end-to-end program is designed to coach your organization through the steps of the transition process and prepare for ISO 14001:2015 internal audits. All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. Internal ISO 9001:2015 QMS Auditing is to gauge the effectiveness of application of the system, including processes for improvement of the system, the assurance of conformity to customer as well as compliance to applicable statutory and regulatory requirements. Course Objectives The objective of this program is to enable the participants to understand the new ISO 9001:2015 QMS requirements and how it will impact to their current ISO 9001:2008 QMS. At the end of this program, participants will be able to: Aware and understand ISO 9001:2015 QMS requirements. Distinguish the main difference between ISO 9001:2008 and ISO 9001:2015 QMS requirements. Conclude the major impact of ISO 9001:2015 QMS requirements to their own certified ISO 9001:2008 QMS. Formulate the transition plan of ISO 9001:2015. Plan and perform ISO 9001:2015 internal audit for company.

3 Speaker Tay graduated from the UCSI University with a degree in Food Science & Nutrition. Her main concentration closely relates to various Food Safety Systems as well as Quality Management System. She spent most of the early years of her career in the food manufacturing line. Campbell Cheong Chan was among one of the internationally renowned brands she associate herself with. It was during this period of time that she thrived in various projects pertaining to manufacturing systems and regulatory affairs in the food industry. Her prowess in mastering these systems and having an eye for detail has led her into a role involving predominantly management and consultant-based work. Quantum Food Academy and Novo Quality Services are among those firms she was attached with being mainly responsible for the provisions of consulting, auditing and training services involving management systems such as GMP, HACCP, ISO 22000, FSSC 22000, BRC and ISO Areas of specialization include manufacturing, trading and service related industries. This was when she chose to join the Cambridge Management as a consultant in her field of expertise. Tay is not short of proven track records in her consultancy work involving GMP, HACCP, ISO and ISO 9001 Management Systems. To-date she has successfully consulted for and prepared numerous local and multinational firms in achieving standards, certifications and accreditations. Her versatility in this field also includes being given lead trainer and speakers roles for an assortment of courses pertaining to various subject matters in Management System and the Malaysian Food Act & Regulations for risk management. Who Should Attend This course is specially designed for: Management team who responsible to establish, implement, internal auditing and maintain the Quality Management System.

4 Course Outline Day 1 Day Section 1: Introduction To Key Changes of ISO9001:2015 : Structure of the standard. New/Changed Terminologies and Definitions. Significant Changes Section 5: Be an effective Internal QMS Auditor Opening meeting Auditor s Tools Questioning Techniques Observation Techniques Verification Techniques Audit on Process Effectiveness & Efficiency Role Play & Practical audit exercise (In this section, delegates will learn to prepare appropriate checklist based on ISO 9001standard ) 1015 Tea Break Tea Break 1045 Section 2: Understanding of: Principles of ISO 9001:2015 New Process Approach. Impact of Changes Section 3: The QMS Audit. What is QMS Audit? The new audit approaches Risk-opportunity approach ISO 9001 expectation The role of Internal auditor 1200 Lunch 1200 Lunch 1030 Section 6: Audit Report Preparation Closing meeting Writing NCR Techniques Format of Non-conformity reports Description of Non-conformity How to write a good quality s NCR? Hands-on NCR writing exercise (In this section, delegates will learn to categorize the type of findings at reasonable way) 1300 Continue Section 2 & Continue Section Tea Break 1515 Tea Break 1530 Section 4: Audit Preparation (Continue..) Define audit scope Audit plan preparation Pre-audit preparation Audit checklist preparation based on ISO 9001 Requirements Auditor Toolkit Q&A 1530 Section 7: Audit Report preparation exercise Root cause of non-conformity Root cause analysis method Correction of non-conformity Corrective action of non-conformity Effectiveness of action taken Section 8: Audit follow up Why follow up? How to follow up? Q&A 1700 End of Day End of Day 2

5 Risk Based Approach ISO 9001:2015 Internal Auditor Training REGISTRATION Complete the Registration Form and fax or for reservation. All registrations will be confirmed ONE WEEK before the commencement of the course. CONTACT PERSON Ms.Shima / Ms.Wendy / Mr.Ken / Ms.Heng (Tel: / / ) (Whatsapp: / ) training@cammgnt.com Date: 27 th 28 th February 2019 Venue: X-Limit Learning Hub (Kepong, KL) Normal Course Fee: RM 1, Nett per participant *Course Fees Includes Training Materials, Certificate of Completion, Lunch & Refreshments. CONFIRMATION You will receive an invoice indicating course fee and seminar date as well as letter of confirmation from Cambridge Training Sdn. Bhd. Please verify for accuracy. Important: Certificate will be issued to participants, who meets the requirements at least 75% attendance in the training. **Please ensure the writing is CLEAR to avoid the issue of wrong printing on certification. Your kind understanding is appreciated. REGISTRATION FORM Participant 1: Participant 2: Participant 3: Company Name: Company Address: BILLING INFORMATION Contact Person (Mr / Mrs / Ms): Designation: Tel: Fax: Company Stamp: Authorized Signature: PAYMENT Payment of fee must be made PRIOR to commencement of the programme. Method of Payment Kindly select the method of payment on the following: ( ) By Cheque *Please fax the bank-in slip with your company s name to as proof of payment. *Crossed cheques should be made payable to CAMBRIDGE TRAINING SDN BHD or bank-in payment to Maybank Account No ( ) By Bank Transaction CANCELLATION Once a registration is confirmed (upon received CT s training confirmation letter), NO cancellation / postponement will be allowed. Any cancellation /postponement / absenteeism shall be made in writing and liable for RM500 administrative charge (per day/per person). Replacement of delegate can be arranged at no additional cost. Please inform us in writing via fax or . HRDF CLAIMABLE UNDER SBL SCHEME DISCLAIMER CAMBRIDGE TRAINING reserves the right to change the speaker, date and to cancel the programme should circumstances beyond the company control arise. CAMBRIDGE TRAINING also reserves the right to make alternative arrangements without prior notice should it be necessary to do so. All efforts will be taken to inform participants of any changes. Customer may be entitled to a refund of any fee paid in respect of the cancelled training but shall not otherwise be entitled to any compensation, costs, travel expenses, losses or damages arising from such cancellation. CMCT-P06-F1- Rev.1 Effective Date: 3rd April 2017