State of Michigan Civil Service Commission Capitol Commons Center, P.O. Box Lansing, MI POSITION DESCRIPTION

Transcription

1 CS-214 Rev 11/2013 State of Michigan Civil Service Commission Capitol Commons Center, P.O. Box Lansing, MI POSITION DESCRIPTION Position Code 1. This position description serves as the official classification document of record for this position. Please complete this form as accurately as you can as the position description is used to determine the proper classification of the position. 2.Employee s Name (Last, First, M.I.) VACANT 8.Department/Agency Technology, Management & Budget 3.Employee Identification Number 9.Bureau (Institution, Board, or Commission) Infrastructure & Operations 4.Civil Service Position Code Description IT Manager Division Network & Telecommunications Services 5.Working Title (What the agency calls the position) Network Services Manager 11.Section Data Access Services 6.Name and Position Code Description of Direct Supervisor Jay Salmon, SAM Unit 7.Name and Position Code Description of Second Level Supervisor David Wilson, SDA Work Location (City and Address)/Hours of Work 608 W. Allegan Hannah Bldg., 1 st Floor, Lansing, MI Monday-Friday 8:00 a.m.-5:00 p.m. 14. General Summary of Function/Purpose of Position Serve as the first level manager of professional technology positions in Network & Telecommunications Services (NTSD)/Network Services/Data Access section. Position to oversee Data Access Services support team, responsible for the design, deployment and support of end-user data access throughout at State of Michigan sites. Provide Tier 2/3 operational support for all Managed LAN & Wireless connectivity. Responsibilities include: Ensure timely delivery of Managed Local Area Network (MLAN) and Wireless (WIFI) connectivity catalog services, managing team resources, manage the change control process as it applies to MLAN and WIFI, coordination with other DTMB partners for service delivery, procurement and inventory control of Data Access Services and management of new equipment provisioning. Page 1

2 15. Please describe the assigned duties, percent of time spent performing each duty, and what is done to complete each duty. List the duties from most important to least important. The total percentage of all duties performed must equal 100 percent. Duty 1 General Summary of Duty 1 % of Time 55 Responsible for supervision of staff and workload for Network Services/Data Access Services unit Completely familiar with the catalog of services provided by NTSD/Network Services and align resources to perform the services Clearly communicate the organizations goals the team and assures each employee and contractor understands the roles in meeting the goals Schedule work assignments, set priorities and direct the work of the employees Continual review of data and metrics to ensure that services are delivery in a timely fashion and at a high level of customer service Evaluate employee performance by reviewing completed work assignments (metrics) and work techniques Identify staff development, training needs and ensure appropriate training is obtained Approve leave time and conduct disciplinary action when necessary Oversee work unit operations budget Provide assistance to subordinates regarding operational issues concerning the delivery of Network Services/Data Access functions Will ensure proper level of technical support coverage during business day; align staff schedules as needed for full coverage of technical support areas Duty 2 General Summary of Duty 2 % of Time 20 Oversee the project management and/coordination between the NTSD Project Management Office (PMO), agency program managers, contractors and stakeholders to assure the completion of the project on time, on budget and within scope Assure change management processes are followed, completed, documented and have proper sign off as service moves from design, to deployment and into operations Attend, as needed, project meetings with NTSD PMO, Client Relationship Managers (CRM), contractors and stakeholders to identify business needs, project objectives and scope Identify project risk and implement corrective actions to stay on schedule, within budget and scope. Assure risk management plan is continuously updated by project managers and risks are communicated Assure quality assurance plan is included in the project documentation and is complete with proper sign off has been obtained prior to implementation of any service in the production environment Conduct as needed meetings, to update business owners, management, users and stakeholders on projects status and proper communications are timely and beneficial Provide assistance, when needed, to staff when project deadlines are in jeopardy and re-prioritize workload when needed Duty 3 General Summary of Duty 3 % of Time 15 Provide guidance and resources to subordinates to ensure all assigned staff remains highly trained and capable of building, maintaining and supporting a large, complicated data network Provide overall technical guidance to staff Develop an environment conducive to building technical skills and is maintained for all subordinate staff Stay current on technical trends, be familiar with the strategic direction from the SOM Enterprise Architecture team Attend trainings and train others regarding IT issues, solutions, etc. Page 2

3 Duty 4 General Summary of Duty 4 % of Time Organizational activities contribute to the overall operation of the unit and support Organization as needed Serve as backup for the Section manager Assist as needed with contract development and administration for project consultants, provide information on policies, procedure, status reports or any other activity related to satisfying contractual obligations Maintain records, prepare reports and correspondence related to work functions Participate on work groups to coordinate standards and promote sharing of information Develop and maintain management reports as specified by the Section Manager Create Individual Performance reviews for each employee, perform regularly scheduled reviews of all employee s performance 16. Describe the types of decisions made independently in this position and tell who or what is affected by those decisions. Will carry out coordination of workgroup members, determine required changes to task schedules and timelines; advise immediate supervisor of impact of changes; determine what skill sets are needed from workgroup resources 17. Describe the types of decisions that require the supervisor s review. Initial allocation of budget and staff. Purchase of equipment or software to support the project development and implementation. Decisions that have impact to the operating budget. Substantial deviations from methodology, practices, standards or written policies. Decisions which will have major impact on project objectives and direction. 18. What kind of physical effort is used to perform this job? What environmental conditions is this position physically exposed to on the job? Indicate the amount of time and intensity of each activity and condition. Refer to instructions. All activities are performed in a normal/standard office environment 19. List the names and position code descriptions of each classified employee whom this position immediately supervises or oversees on a full-time, on-going basis. (If more than 10, list only classification titles and the number of employees in each classification.) NAME CLASS TITLE NAME CLASS TITLE ITS-14 (2) ITPA-12 (2) ITPA-11 (7) 20. This position s responsibilities for the above-listed employees includes the following (check as many as apply): _X_ Complete and sign service ratings. _X_ Provide formal written counseling. _X_ Approve leave requests. _X_ Approve time and attendance. _X_Orally reprimand. _X_Assign work. _X_Approve work. _X_Review work. _X_Provide guidance on work methods. _X_Train employees in the work. 22. Do you agree with the responses for Items 1 through 20? If not, which items do you disagree with and why? PD Prepared by management Page 3

4 23. What are the essential functions of this position? This position will supervise professional information technology staff to support managed Network Services. This position will utilize project management tools and concepts, make use of enterprise change request and restore to service ticketing system, in-house change control and incident management application. This position will oversee unit activities to provide telecommunications data services and repair services to SOM users and Agency Services clients. Critical Job Role: People Leader (Managers) Competencies: Customer Service, Decision Making, Building Trust, Developing a Successful Team, Planning and Organization, Facilitating Change, Innovation 24. Indicate specifically how the position s duties and responsibilities have changed since the position was last reviewed. This is a new position 25. What is the function of the work area and how does this position fit into that function? The Network Services, Data Access team performs tasks required to ensure timely and accurate delivery of designed solutions to our clients. This team also has primary responsibility for problem resolution concerning issues with those services. This position manages one of three delivery services teams. 26. What are the minimum education and experience qualifications needed to perform the essential functions of this position? EDUCATION: Possession of a bachelor s degree with not less than 21 semester (32 term) hours in computer science, data processing, database processing, computer information systems, data communications, networking, data network security, computer programming or mathematics. Or equivalent of three years experience in a related position as defined below. EXPERIENCE: Three years of professional experience equivalent to and Information Technology Programmer/Analyst or approved Civil Service alternative. NOTE: Equivalent combinations of education and experience that provide the required knowledge, skills and abilities will be evaluated on an individual basis. KNOWLEDGE, SKILLS, AND ABILITIES: Required: Knowledge and/or experience in team or workgroup leadership principles Knowledge of Local Area Network (LAN) and Wireless (WIFI) concepts and their practical application in a complex enterprise environment Knowledge of project management principles Knowledge of change control systems and practices Highly Desirable: Knowledge of supervisory and training techniques, employee policy and procedure Ability to communicate technical technology at a level appropriate to the audience Knowledge of the standard Microsoft Office Suite of tools Ability to establish and maintain effective relationships with clients and matrix support teams Ability to show respect to all team members, actively contribute in team meetings, share information and treat others fairly Ability to resolve complex problems in a timely manner and seek optimum solutions Strong written and verbal communication skills; ability to effectively make oral and written reports and presentations and prepare clear and concise documentation Ability to keep clients and team members informed and respond to client requests in a timely manner with positive communications Ability to delegate tasks and projects to Team Leads or appropriate staff; mentor and direct employees to the appropriate course of action Ability to analyze instructions, data initiate research and support state-of-the-art technologies *Duties may involve the use of a personal vehicle CERTIFICATES, LICENSES, REGISTRATIONS: Desired: - ITIL v3 Foundation certified Page 4

5 NOTE: Civil Service approval of this position does not constitute agreement with or acceptance of the desirable qualifications for this position. I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to this position. Supervisor s Signature TO BE FILLED OUT BY APPOINTING AUTHORITY Indicate any exceptions or additions to statements of the employee(s) or supervisors. I certify that the entries on these pages are accurate and complete. Appointing Authority Signature TO BE FILLED OUT BY EMPLOYEE I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to this position. Employee s Signature NOTE: Make a copy of this form for your records. Page 5