2016 CCBCC Workplace Culture & Ethics Survey Results

Transcription

1 DATE: February 22, 2017 TO: FROM: SUBJECT: CCBCC Teammates Frank Harrison and Hank Flint 2016 CCBCC Workplace Culture & Ethics Survey Results Our Company s culture and Purpose are critical to our business success. They also define how we connect as one team to serve each other, our communities, our customers and our stakeholders. The results of the 2016 CCBCC Workplace Culture & Ethics Survey demonstrate the strength of our teammates understanding and view of our Company culture. This is a tremendous achievement given the incredible challenges and changes we have experienced in our organization with our growth over the past few years. We want to thank each of you who took time to participate in the survey and share your viewpoint. It is so important to know if we are acting as good teammates and also identifying those areas where we need to strengthen and grow our culture. We are very pleased to report that our overall culture and ethics values stood firmly in place in the face of all of the changes we experienced in The 2016 survey responses continue to indicate a healthy ethical environment with a overall favorable average of all questions, up from 89% in It is especially heartening that teammates in our expansion territories demonstrated a strong commitment to our Company culture and ethical environment. The positive survey results are particularly inspiring given the challenging transitions, new systems and new processes. Based on your survey responses and our continuing efforts to grow our Purpose and our people, there are a number of areas we will be working on in the current year. Among them are: We have established a cross-functional group of managers led by our Human Resources team to update all of our policies and procedures. Refreshing our policies and procedures will define and set clear expectations for everyone and should improve the consistency with which we apply standards across the Company. We are also expanding the portfolio of learning development opportunities for all teammates. These programs will include, but are not limited to, training on our policies and procedures, learning technical skills, and building communication and leadership acumen. Finally, we are developing additional and better internal communications to facilitate more connections between leadership and teammates across the Company.

2 2016 was a successful year for our Company and we look forward to another great year in Thank you for your commitment to our culture and Our Purpose. Frank Harrison Chairman of the Board and Chief Executive Officer Hank Flint President and Chief Operating Officer Please see the accompanying summary prepared by the Company s Internal Control Services Department for more information on the survey results.

3 2016 CCBCC Workplace Culture & Ethics Survey Results Presented by Internal Control Services February 22, 2017

4 Overall Survey Results vs 2015 Overall Ethics and Culture Awareness and Outlook Remains Strong and Consistent with Prior Year Overall Survey Results 88.5% 89.5% 89.6% 90.5% 86.0% 90.1% 88.4% 70% 65% 60% 55% 50% All Teammates Pre expansion KY / TN Expansion VA / MD Expansion Overall % indicates average of all survey questions representing the favorable responses (agree and strongly agree) out of total responses

5 Survey Results by Category Awareness of Purpose, Values & Code of Business Conduct Ethics Program Awareness/Tone 95.6% 95.7% 92.8% 95.9% 95.5% 94.2% Ethics Program & Awareness/Tone 95.4% Viewpoint of How Well Ethics / Purpose is Applied in the Workplace Company Culture 90.1% 89.7% 87.0% 89.6% 88.3% 85.8% Company Culture 88.9% represents teammates who did not indicate their location in the survey

6 Survey Results by Category Awareness of and Adherence to Company Policy Adherence to Company Policy 91.8% 92.1% 89.5% 92.6% 90.6% 88.8% Adherence to Company Policy 91.5% Consistent Fair & Impartial Treatment of Teammates Consistency in Standards 84.5% 85.0% 84.2% 83.5% Consistency in Standards 84.0% 79.7% 78.6% represents teammates who did not indicate their location in the survey

7 Survey Results by Category Confidence Level to Speak Openly with Peers & Management Regarding Ethical Matters Communication Environment 85.9% 88.2% 82.3% 87.7% 85.1% 82.8% Communication Environment 86.9% Teammate Satisfaction With Work and Role in the Company Employee Engagement 89.9% 92.0% 84.6% 90.8% 87.1% 86.8% Employee Engagement 90.3% represents teammates who did not indicate their location in the survey

8 Individual Representative Questions % of favorable responses (agree and strongly agree) out of total responses All Pre expansion Expansion Ethics Program Awareness & Company Culture Locations Locations Locations I understand and respect the Company s Purpose and Values 98% 98% 98% This is an ethical company 93% 93% The culture in my work environment reflects the Purpose and values of the Company 89% 88% Policies, Consistency in Standards & Communication All Locations Pre expansion Locations Expansion Locations The Code of Business Conduct is taken seriously in my work environment 92% 93% 92% Employees in the Company are held to the same ethical standard 76% I am treated in a fair and impartial manner 89% 89% I can talk to my supervisor without fear of having my comments held against me 86% 87% 86% Management at my location promotes an ethical environment 91% Employee Engagement All Pre expansion Expansion Locations Locations Locations All in all, I like working in this organization 93% I would recommend this organization as a good place to work 89% 92% 86% The people I work with are willing to help each other, even if it means doing something outside their usual activities 87% 88% 86%