Job Description. Norfolk and Waveney Wellbeing Service. Accountable to: Wellbeing Team Leader. Responsible to: Senior Employment Advisor.

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1 Job Description Job Title: Directorate: (EA) Norfolk and Waveney Wellbeing Service Accountable to: Wellbeing Team Leader Responsible to: Senior Job Summary This role is part of an employment advice service, working closely with people with common mental health problems such as anxiety and depression and their clinicians. The post holders will support people to gain, return to or retain employment. The role will involve working directly with Jobcentre Plus, employers, trade unions and employment agencies to keep people in employment and secure employment opportunities. To provide appropriate employment advice to those accessing the Wellbeing Service taking into account advice provided by the clinician regarding their clinical and psychological needs. To co facilitate a variety of Wellbeing in the Workplace and employment skills workshops face to face or online. To work closely with Step Two and Step Three clinicians within the Wellbeing Service To be co-located within all the Wellbeing Teams To promote at all times a positive image of people with mental health conditions and learning disabilities. To promote at all times a positive image of the Wellbeing Service. Main Duties and Responsibilities To manage a caseload of people who have experienced mental health problems and who wish to retain, return to or regain employment. Using evidence based interventions. The EA work will be led by and focused on the aspirations of the client. Considering their strengths, difficulties and employment assets in order to offer the most effective support. Conduct an assessment, discussing the person s job goals and any concerns regarding their capacity for work. Match job tasks and the individual s ability to do the job and any work solutions that may be required to develop the match. Refer the person to other relevant support if they have particularly complex barriers. Offer the person support agreeing a written action plan with the person detailing the steps to be taken to either get back into or retain employment and the appropriate support route. Need to include abilities, work solutions, preparation for work,

2 disclosure. The action plan should also be SMART (specific, measurable, achievable, realistic, time bound). Where appropriate provide help to find the right job and provide advice and support on training and also how to prepare for employer interviews. Advocate on behalf of the person with prospective employers if necessary, aiming to identify work solutions that will overcome or minimise difficulties within the workplace. In particular it is important to establish any return to work issues, potential behaviour in the work place, possible work solutions. Employer awareness of the implications under the Equality Act 2010 to make reasonable adjustments, health conditions and employment reactions. Interactions with supervisors and colleagues. Development needs and in work support. Provide time limited continued personalised support after an individual has returned to work or secured employment to help them to sustain employment. To report any progress, change or adverse event promptly to a Senior EA. Escalate complex issues to the Senior for advice and support. To complete all necessary paperwork including questionnaires, reports and notes for each interaction. To comply with electronic record keeping using the approved IAPTus system in accordance with Service policies and procedures. Collect & report data to support service performance and evaluation. To keep up to date with accurate information on local resources, facilities, training and employment and share this information with the whole Wellbeing Team. To keep informed of relevant employment legislation and changes to the benefit system. To utilise standard key board skills to accurately input IAPT minimum data set (Wellbeing Tracker) relating to individual work. To update information on data bases, spread sheets where required. To organise own day to day work. To undertake own efficient and effective diary management. As a pilot, the post holder will be expected to be proactive in developing local work practices and procedures to support new services and to implement local policies and procedures robustly. To contribute to the development of best practice within the service via active involvement in discussions and team meetings. Personal duty of care to complete time sheets, mileage forms, expense claim sheets etc., accurately and in a timely manner, providing receipts as required. Personal duty of care to protect Wellbeing Service property and equipment. To undertake formal audits as mandated by the pilot and /or the Wellbeing Service Manager during treatment and post treatment follow up. Conducts complex assessments using information from multiple sources, discussing the individual s job goals and any concerns regarding their capacity for work If appropriate signpost the individual to other agencies who will be able to provide advice on other benefits/support the person may be entitled to. Works independently and uses discretion in applying policies and procedures to own client group. Refers to manager for advice on more complex issues.

3 To update existing knowledge by attending all relevant training opportunities. Keep up to date with the evidence base of effective interventions to support people with common mental health problems to remain in, return to and gain work. To provide training to other Wellbeing staff about the Wellbeing Employment Service. Communicates in a way which recognises difference and ensures that people feel included and their individual communication needs are met. Develop in-depth knowledge of the local labour market, local support and new initiatives, taking into account the needs of the client to broker effective interventions, including specialist schemes to help with retaining or finding employment. Work closely with local agencies to identify appropriate job vacancies. To develop and maintain the integration of mental health treatment and employment support by establishing effective liaison of Wellbeing employment support services and other health and social care services. Where appropriate to utilise a coaching approach. Communication with individuals may include sensitive information relating to their mental health condition and there may be barriers to understanding which need to be overcome using empathy, tact, reassurance or persuasion as appropriate, to achieve the desired outcome. Clients may often show emotional reactions during discussions. Comply with the terms of the contract of employment and the Service s Values and Behaviours. Be aware of, comply with and keep up to date with all Service Policies and Procedures and other communications relevant to the role. Maintain registration with the appropriate professional body where applicable and comply with the relevant code of conduct and standards of professional practice. Fully participate in management, clinical and professional supervision sessions relevant to the role, as required by the Service. Including regular meetings with the Senior. Fully participate in annual appraisal and appraisal reviews. Maintain up to date knowledge and competency in the skills required to perform safely and effectively in the role. Undertake relevant training (including statutory and mandatory training) and be responsible for personal development agreed with the line manager. Other Requirements The post holder may be required to undertake duties not specified in the job description, but which are commensurate with the role as required by service need. The post holder may be required to work in different locations as required by service need. The post holder may be required to work flexible hours as required by service need. The Wellbeing Service is an 8-8 service Monday Friday and Saturday mornings. There may be a requirement to change the job description in light of developing service needs.

4 Person Specification The requirements are divided between Qualifications, Competencies and Personal Qualities. Each is weighted between 1 and 5 to reflect their importance. Those rated 1. are desirable, but not necessary, 2. are desirable, and could be achieved through training or experience, 3. are essential but there is some scope for development over a short timescale, 4. are essential and we would expect the candidate to show they could be used with minimum need to adjust, 5. we expect to be immediately available and fully operational from day one Requirement Qualifications 3 years experience in an employment advice or information advice or guidance position or degree in a relevant area. To demonstrate knowledge and or experience to degree level or equivalent. Experience Experience of providing vocational/employment support. Experience of supporting people with MH conditions into vocational/employment activities. Understanding of the employment needs, barriers and difficulties faced by people with MH conditions. Experience of working in a service where agreed targets are in place, demonstrating specific outcomes. Experience of assessing, planning and facilitating activities that focus on recovery and vocational skills. Experience of working within a multi disciplinary team. Knowledge The EA will have a good understanding of return to work planning. EAs will be aware of the secondary effects on the individual that could be caused by their mental health experience, including loss of employment. The EA will also be aware that many individuals with mental health conditions may also have primary or secondary health conditions and disabilities. The EA will have the knowledge to understand the work implications of these conditions, confidence, fear of failure etc. Knowledge of employment and disability related benefits. Good knowledge of mental health conditions and associated or

5 Requirement matters. The EA must be aware of and guided by the Job Centre Plus Employment, Health Condition and Disability guide notes. Awareness of the needs of people with MH conditions. The issues surrounding work and the impact it can have on MH. Working knowledge of community resources. Knowledge of employment law and the Equality Act Knowledge of evidence based interventions to support people with common MH problems remain in, return to & gain work. Skills Effective written and oral communication skills. Organisational skills. Ability to prioritise and plan own caseload. Ability to assess individual strengths in relation to employment. Ability to adapt activities to be appropriate for the needs of an individual client. Ability to meet agreed/specified service targets. Excellent interpersonal skills. Ability to collect and report data to support service performance and evaluation. Standard ICT skills. Ability to negotiate with employers on behalf of Clients. Ability to be flexible, open and creative in problem solving. Ability to work as part of a multi disciplinary team. Personal Attributes Able to work in accordance with the Wellbeing Service Values and Behaviours. A caring, responsible and positive approach. Reliable, trustworthy and enthusiastic. Motivated and innovative. Ability to work within a team and foster good working relationships. Committed to continual quality and service improvement. Self-aware and committed to continual professional and personal or

6 Requirement development. Able to accept and respond positively to feedback from supervision. Committed to promoting a positive image of people with mental health conditions and learning disabilities. Committed to promoting a positive image of the Wellbeing Service. Other Requirements Ability to travel independently in accordance with service policies and service need. This post is subject to a satisfactory Disclosure and Barring Service check. or