Request for Information (RFI): Faculty Trainers, Advisors, and Technical Experts

Transcription

1 Request for Information (RFI): Faculty Trainers, Advisors, and Technical Experts Subject Matter Expertise (SME): Various See Attachment 1 for Specific SME For services through June 30, 2020 Submission Deadline: Rolling Basis Points of Contact: Training and Technical Assistance Department National Association of Community Health Centers (NACHC) - Phone (301) Emily DeMent (edement@nachc.com) or Gina Capra (GCapra@nachc.org) NACHC General RFI (Update February 2019) Page 1 of 15

2 Purpose The NACHC Training and Technical Assistance (TTA) Program assists existing and potential health centers in addressing operational demands while sustaining their health care access mission, a community governance model, and a commitment to cultural and linguistic competence in healthcare delivery to underserved and vulnerable populations. Through a diverse cadre of subject matter experts and increasingly diverse delivery venues, the NACHC TTA Program is highly utilized and must be well prepared to respond to emerging healthcare delivery issues. Specifically, NACHC maintains a professional training cadre to provide health center professionals with quality instruction and technical assistance resources based in adult learning principles, advanced instructional design, and an understanding and application of technology to enhance TTA delivery. The U.S. Health Resources and Services Administration (HRSA) Bureau of Primary Health Care (BPHC) provides resource support to NACHC to improve health center operational and clinical outcomes through the provision of coordinated, collaborative TTA. Organization Overview - National Association of Community Health Centers (NACHC) Because Health Centers serve patients regardless of their abilities to pay, they depend on public financial support and need a unified voice and common source for research, information, training, and policy. To address these needs, the National Association of Community Health Centers (NACHC) organized in NACHC works with Health Centers and state-based primary care organizations to serve Health Centers in a variety of ways: Provide research-based advocacy for Health Centers and their clients. Educate the public about the mission and value of Health Centers. Train and provide technical assistance to Health Center staff and boards. Develop alliances with private partners and key stakeholders to foster the delivery of primary health care services to communities in need. Request for Information Background Through this Request for Information (RFI), NACHC is seeking information on organizations/individuals who are potentially qualified to provide training and technical assistance services to health center professionals in order to advance the operational performance of health centers nationally. Familiarity with Section 330 of the Public Health Service Act, compliance requirements, current HRSA/BPHC strategic goals and objectives, and the executive leadership and operational implications of the Health Center Program is preferred. NACHC General RFI (Update February 2019) Page 2 of 15

3 Vendor engagements may occur through June 30, Engagements are limited to each contract year based on NACHC s fiscal year, July 1-June 30. Vendor(s) may be retained for a multi-year period of service, based upon successful performance and on-going availability of funds. See Attachment 1 for full description of vendor expertise sought. When completing a vendor submission, the vendor should select all domains for which a qualification review is sought. Upon submission of a complete application, NACHC s review team will evaluate vendor applicant qualifications on a quarterly basis and in response to this RFI. A determination of qualified will enable the vendor to receive future targeted Request for Proposals (RFP) from NACHC for specific training opportunities relevant to the selected subject matter area, including specific dates of service and locations, as applicable. Training Topics, Venues and Dates: The list below provides a snapshot of our regular offerings. However, NACHC pursues additional services and activities based on field demand and emerging issues. Most of our regional trainings require on-site services, taking place at multiple locations across the country. However, there are some opportunities that may require virtual services instead. Please see NACHC s Training web page for details and updates, including current webinar offerings: Training and Service Opportunities Starting with Success: Building an Enhancing Your Health Center (SWS) Workforce Summit: Elevating the Health Center Workforce NACHC Leadership LIVE! Practical Art of Health Center Operations (PAHCO) Cultivating Health Center Operations (CHCO) Elevating Health Center Operations (EHCO) Financial Operations Management Level 1 (FOM 1) Financial Operations Management Level 2 (FOM 2) Financial Operations Management Level 3 (FOM 3) Revenue Cycle 360 (Rev360) Managing Ambulatory Health Care Level 1 (MAHCI) Managing Ambulatory Health Care Level 2 (MAHC2) Managing Ambulatory Health Care Level 3 (MAHC3) NACHC General RFI (Update February 2019) Page 3 of 15

4 Direct Operational Technical Assistance to Health Centers Technical Advisement to NACHC NOTE: Health Center Resource Clearinghouse Technical assistance materials designed for health centers are regularly posted on the Health Center Clearinghouse site at which is administered by NACHC, on behalf of multiple TTA providers supported by HRSA. This site provides a useful overview of the operational domains in which training and technical assistance is provided to health centers. Submission Requirements and Timeline Proposals must be submitted using NACHC s web-based submission portal, located on the NACHC Job Board at The specific link to the RFI online submission is below. he system will notify you upon your successful submission into the portal. Online Submission Portal: I NACHC reviews vendor submissions on a quarterly basis. NACHC will notify the vendor within 30 days of quarter end regarding review of submission. Vendors may apply for multiple areas of expertise throughout the year and re-apply as appropriate. See timeline below. Vendor Submission Review Status/NACHC Notification Period of Service Begins July-September By October 31 November October-December By January 31 February January-March By April 30 May April-June By July 30 August Proposals must be fully complete in order to be considered. Incomplete proposals will not be considered. In addition, NACHC will perform a vendor status check in the United States System for Award Management (SAM) to ensure the vendor is not on the federal exclusion list. Any applicant found on the exclusion list will not be considered. Submissions must contain: Point of Contact Information/Organization Information Name/Description of Organization: specifically state if vendor is an independent consultant, a corporation applicant or part of a joint proposal with other independent consultants Curriculum Vitae (CV) or Resume for principal facilitator(s)/expert(s) (2 page limit per principal/expert) NACHC General RFI (Update February 2019) Page 4 of 15

5 o o Please ensure the resume(s) submitted adequately reflect expertise in all areas in which that expert is proposed for qualification. Note: Vendors deemed qualified by NACHC will be asked to annually confirm the status of principals/experts previously qualified and associated with the vendor. This is intended to keep NACHC updated on any significant staffing changes that may impact vendor s ability to deliver subject matter expertise. Capability statement that demonstrates vendor ability to deliver subject matter expertise as a faculty trainer, technical expert and/or organizational advisor (2 page limit per SME Category). See role descriptions below: o Faculty trainer capacity to delivery content in alignment with adult learning principles for small or larger group audiences o Technical expert capacity to provide specific professional skills and services to accomplish designated activity or project o Organizational Advisor capacity to provide expertise to NACHC and provide strategic and programmatic insight which informs TTA activities. Sample presentation(s) and/or publication(s) developed and delivered by vendor that demonstrates understanding of the specific subject matter topic, as described in this RFI (20 page limit per each Specific SME Category) Past client evaluations demonstrating quantitative and qualitative feedback from at least two audiences or engagements occurring between August 2016-December 2018 (10 page limit) Sample project implementation timeline that demonstrates approach to planning and delivery of contracted service or product Rate sheet for daily and hourly fees (see template below). No travel costs need to be submitted for this submission Signed statement (see below) attesting to the accuracy of this proposal NOTE: This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number U30CS16089, Technical Assistance to Community and Migrant Health Centers and Homeless for $6,375, This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements by inferred by HRSA, HHS or the U.S. Government. NACHC General RFI (Update February 2019) Page 5 of 15

6 Budget Template (downloadable version available on the submission portal) DIRECT LABOR - Hourly Rate should reflect overall cost rate inclusive of any fringe, overhead and/or general & administrative expense (G&A), if required. ATTESTATION By my signature below, I hereby certify that this Proposal reflects my best estimate of the capability of organization and the true and necessary costs for the project, and the information provided herein is accurate, complete and current as of the date of my signature below. You agree that your electronic signature is the legal equivalent of your manual signature on this application. By typing your name below you certify that the information provided in the application is true and accurate. Print Name: Signature: Title: Organization: Date: NACHC General RFI (Update February 2019) Page 6 of 15

7 Evaluation Criteria Information submitted will be evaluated using the criteria below. Rating Factor Capability Statement Quality of Work Samples Experience & Education Price Proposal Application Selection Criteria To earn the full amount of points in each domain, the applicant must demonstrate the below: Capability statement that demonstrates you/your organization s ability to deliver service in the specific SME content area(s). Page limit: not to exceed two pages per specific SME category. Demonstrate subject matter expertise as well as training and communications skills. Where appropriate, understanding of adult learning needs and content knowledge should be evidenced by: Sample presentation(s) and supplementary training product(s), and/or publications (up to 40 pages per specific SME category) Training evaluation data (up to 10 pages) Page limit: no more than 50 pages (see above) Resumes/CV clearly show tenure, professional experience and/or education that reflects knowledge and ability in content expertise and training. Page limit: 2 pages per principal/expert. Reasonableness of average daily/hourly rate Points Reasonableness is assessed based on market or industry standards and in consideration of the not-for-profit status of health centers and NACHC. Completeness All application materials submitted are responsive to RFP guidance, clear, 5 of Application & and complete. Vendor is not on the federal exclusion list in the United Vendor States System for Award Management (SAM). Total 100 Attachments This RFI contains two attachments: Attachment I: Descriptions of Subject Matter Expertise Sought in RFI Attachment II: Sample Online Submission Portal Applicants are encouraged to review all attachments prior to making submission to NACHC. NACHC General RFI (Update February 2019) Page 7 of 15

8 RFI Attachment I: Descriptions of Subject Matter Expertise Sought by this RFI The chart below is structured into the on-line proposal submission portal. Applicants are asked to check the topic areas within each subject matter category for which you/your organization is seeking review. General Domains Adult Learning Attachment I: Descriptions of Subject Matter Expertise Sought in RFI Specific Subject Select vendor Matter Expertise Topic Areas expertise here: Categories Adult Learning Knowledge Instructional Design Curriculum Development Content Delivery Core Competency Development Build up and advancement of Core Competency Domains Self-Directed Learning Engine Management of Advisory Panel Narration / Voice Over Content Mapping Clinical Clinical Practice Diabetes Management Clinical Training Quality Improvement Workforce Pharmacy Management Compliance Financial Elements of Corporate Compliance Internal Controls/Fraud Effective compliance for finance Elements of a Finance compliance plan Key Concepts of the framework Control Environment Risk Assessment Monitoring Activities Governance Board Governance Board & Financial Oversight Board & Quality Oversight Board Legal Responsibilities Board's Strategic Role CEO Succession & Board Role Other Governance topics NACHC General RFI (Update February 2019) Page 8 of 15

9 Financial Operations & Management Budget Development Compensation Model Financial Management Medicare Reimbursement and Cost Report Revenue Cycle Management Types of Budgets Budgeting Processes Approach and Role of Staff/ Board members Profitability & Cash Flow Reading Financial Statements Team based compensation plans Provider based compensation plans Financial structure of incentive based compensation plans Financial management in a CHC setting Staffing a health center finance department Reporting financial information and frequency IT structure for effective reporting Cash flow management Medicare Cost Report Medicare PPS Revenue Cycle impact on Medicare Cost Report Medicare Scope of Services Accounts Receivables Reporting Key Performance Indicators Sliding Fee Scale Staffing and Managing Practice/Clinic Operations Coding and Documentation Data Analytics/Business Intelligence Operations Health Information Technology Coding and Documentation best practices Effective Compliance for the revenue cycle Electronic Handbook and Payment Management System 330 Grant Scope of Services Developing internal and external benchmarks Business Intelligence Data Analytics Health center dashboards Front Desk Training Multidisciplinary teams Quadruple Aim Human Resources Emergency Preparedness Patient and Staff Experience Risk Management Cybersecurity Interoperability NACHC General RFI (Update February 2019) Page 9 of 15

10 Grants Management Grants Management Section 330 Grant Budgeting Federal Financial Report Electronic Handbook and Payment Management System 330 Grant Scope of Services Leadership Development Change Management Facilitation Leadership Skills Change Leadership Resistance to Change Organizational Culture Succession/ Sustainability Planning Large and/or Small Group Learning Collaboratives On-site, remote, virtual Emotional Intelligence Resiliency and Joy in the Workplace Team Development Mindfulness Developing Organizational Culture Core Values Adaptive Leadership Diversity and Inclusion Strategic Planning Enhancing Motivation Leadership Style Assessment Tools Communication Skills Conflict Management Negotiation Social Media Recruitment, Retention, & Engagement Managing a multi-generational workforce Setting a Vision/Mission Mentoring Legal Legal Consultation Legal Analysis Federal Torts Claim Act Internal Consultation Payment Transformation Policy & Payment Expert Practice Transformation Analysis and Models Internal Consultation Value-Based Payment Medicare Payment Medical Home Model NACHC General RFI (Update February 2019) Page 10 of 15

11 Technical Services Graphic Design Graphic Recorder Keynote Speaking Project Management Technical Writing Translation Services Web Development Design and Layout publications Large/small on-site events Large/small group presentation speaking Strategy and Design Collaboration with Partners Team Management Strategic Communication Procurement Meeting Deadlines Case Studies Infographics Research Publications Issue Briefs/Fact Sheets Indicate Language(s) Technical Expertise Technical Maintenance Senior Advisor Knowledge Management Vulnerable Populations Vulnerable Populations Program and Policy Expertise Veterans NACHC General RFI (Update February 2019) Page 11 of 15

12 RFI Attachment II: Online Submission Portal NACHC General RFI (Update February 2019) Page 12 of 15

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