Are You in A Professional Rut?

Transcription

1 Are You in A Professional Rut? Image: Objectives Identify challenges that may appear in the workplace that lead to pharmacist burnout. Describe ways of dealing with being in a professional rut. Develop an approach to addressing the challenges you may face if you are in a professional rut. Introductions Sonya Frausto, PharmD, MA, FCPhA Community pharmacy (Raley s) Bonnie Hui-Callahan, PharmD, CDE Managed care (OptumRx) 1

2 The Phases of a Pharmacist The Dream phase The Real Life phase The Rut phase The Dream Job You re Not Alone According to Gallup s 2017 State of the American Workplace report, only % 33 of U.S. employees are engaged in their job More than % 50 of employees report to be actively looking for a new job or watching for openings 2

3 What is Pharmacist Burnout? Maslach and Jackson define burnout as: A syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who do 'people-work' of some kind" Image: Small Group Discussion What are some causes of pharmacist burnout? 2 min discussion What are some causes of Pharmacist Burnout? Lack of resources Poor/No management Pressure to meet business targets Feeling undervalued Negative patient interactions Under-recognized or no recognition Favoritism No promotion potential Lack of communication Unsafe environment Lack of autonomy 3

4 Small Group Discussion What is the impact of pharmacist burnout? 2 min discussion What is the impact of Pharmacist Burnout? Reduced quality of care Absenteeism Low organizational commitment High turnover Job dissatisfaction Reflection Time Think about your career Have you ever experienced anything that we discussed? What did you do? Seek help or advice from a colleague Look for a new job Go back to school 4

5 Predictors of Pharmacist Burnout Predictors of Emotional Exhaustion In current job for 10+ years A Low salary B No children C Predictors of Depersonalization No children Low salary Predictors of Personal Accomplishment 1-25% of time processing prescriptions D Less than 34 hours worked per week E Reference points: A In current job for 0-4 years B Annual salary $90k or higher (*adjusted for inflation from 1998) C 3 or more children D % of time spent processing prescriptions E 50+ hours worked per week Dealing with the Rut Image: 5

6 Find the Root Cause Examine your environment Talk to your supervisor, colleagues Seek from within What are you looking for? List out your needs Be prepared for change Dealing with the Rut Excel in your current role Find joy in the small things at work Foster a passion for something outside of work Keep your options and eyes open in your career If you re in a toxic environment, make your exit plan Change and Challenges You must make take that first step Change is scary Challenge yourself to be better than you were yesterday Remember YOUR purpose 6

7 Discussion 1. Which part of the career spectrum are you on? The Dream phase The Real Life phase The Rut phase 2. What are your next steps? Questions? References Gallup. State of the American Workplace. Gallup, Inc Maslach C, Jackson SE. Maslach Burnout Inventory 2nd ed. Palo Alto, CA: Consulting Psychologists Press, Eden M, Schafheutle EI, Hassell K. Workload pressure among recently qualified pharmacists: an exploratory study of intentions to leave the profession. Int J Pharm Pract Jun;17(3): Rahim, H., & Shah, B. Pharmacy Students Perceptions and Emotional Responses to Aggressive Incidents in Pharmacy Practice. American Journal of Pharmaceutical Education, 2010;74(4), 61. Gupchup GV, Singhal PK, Dole E, and Lively BT. Burnout in a Sample of HMO Pharmacists Using the Maslach Burnout Inventory. Journal of Managed Care Pharmacy Sept/Oct;4(5):

8 Thank You! Speaker Contact Information: Bonnie Hui-Callahan, PharmD, CDE OptumRx Phone: (714) Sonya Frausto, PharmD, MA, FCPhA Raley s Phone: (916) sfrausto1975@gmail.com 8