NEXT GENERATION MANUFACTURING SCORECARD

Transcription

1 G R O W H 1 Delivering services and products before your customers know they re needed. Rate the importance of customer-focused innovation to your organization s success over the next five years: 2 Rate your organizations progress toward world-class customer-focused innovation: 6% Not important Highly important 11 8 % Good What percentage of sales is invested into new product development/r&d? Approximately what percentage of annual sales are derived from products introduced in the past three years? % % % 1.3% Less than 1% 1- % 6-% More than % Less than % -% 26-% Greater than % What best describes your measurement system for reviewing return from customer-focused innovation? Ad hoc monitoring of basic measures and ad hoc reviews Company-specific metrics monitored regularly by operations staff Regular monitoring and review of company-specific metrics by CO and senior staff Regular monitoring and review of company-specific metrics by CO and senior staff with transparency and clarity throughout the organization %

2 A L N he ability to harness the full power of the modern manufacturing workforce. Rate the importance of human capital acquisition, development and retention to your organization s success over the next five years: Rate your organization s progress toward world-class human capital acquisition, development and retention: 6% % Not important Highly How many formal training hours are devoted annually to each employee? % or fewer or more What is your organization s annual labor turnover rate (number of voluntary and involuntary separations/typical staffing level)? Good What is your value-added per employee ([sales cost of materials] number of employees)? % Less than $7, ,-$1, What best describes your measurement system for reviewing return from human-capital acquisition, development and retention? $1,1-$17, Greater than $17, % Greater than % % % %.2.3 % 11 8 No measurement system per se or reviews Ad hoc monitoring of basic measures and ad hoc reviews Company-specific metrics monitored regularly by operations staff Regular monitoring and review of company-specific metrics by CO and senior staff Regular monitoring and review of company-specific metrics by CO and senior staff with transparency and clarity throughout the organization % Page 2

3 L A N R stablishing a culture that sets new performance standards every day. Rate the importance of process improvement to your organization s success over the next five years: Rate your organization s progress toward world-class processes and process improvement: 8% % Not Highly Good What percentage of your workforce has been fully engaged in your organization s specific improvement method/approach? What percentage of deliveries reach customers in perfect order? % % Less than % 26 - % 1-7% 76-99% % Less than 8% 8-9% 91-9% 96-98% Greater than 98% Describe your customer s satisfaction with your overall performance: hreatens to pull business because we don't match the competition Indifferent to buying our product or the competitors' Preference for our products by virture of price, quality and delivery performance Strong loyalty to our products due to ongoing trust in our organization's people and capabilities % Page 3

4 L A N R stablishing a culture that sets new performance standards every day. 6 By what percentage has productivity (i.e. value add) improved over the past three years? % Less than % 26 - % % % 1.. Greater than % 7 What best describes your measurement system for reviewing return from process improvements? Ad hoc monitoring of basic measures and ad hoc reviews Company-specific metrics monitored regularly by operations staff Regular monitoring and review of company-specific metrics by CO and senior staff Regular monitoring and review of company-specific metrics by CO and senior staff with transparency and clarity throughout the organization % Page 4

5 S U P P L Y Making supply chains that are strong and profitable for everyone. Rate the importance of supply chain management and collaboration to your organization s success over the next five years: Rate your organization s progress toward world-class supply chain management and collaboration: % Not Highly Good How is your supply chain a competitive advantage in terms of flexibility and speed to the marketplace? Suppliers regularly measured on cost, quality and delivery performance.8. Suppliers regularly measured on cost, quality and delivery performance as well as total acquisition cost Suppliers regularly measured on cost, quality and delivery performance as well as total acquisition cost and soft qualities (e.g. trust, flexibility) Strategic suppliers and customers are active participants in our operations, continuous improvement and product development efforts Strategic suppliers and customers are active participants in our operations, continuous improvement and product development efforts and participate fully in strategic planning and identifying and responding to new markets % 4 What best describes your measurement system for reviewing return from supply chain management and collaboration? Ad hoc monitoring of basic measures and ad hoc reviews Company-specific metrics monitored regularly by operations staff 18.3 Regular monitoring and review of company -specific metrics by CO and senior staff 14.7 Regular monitoring and review of companyspecific metrics by CO and senior staff with transparency and clarity throughout the organization.7 % Page

6 S U S A I N % Rate the importance of green/sustainability to your organization s success over the next five years: Not Highly 11 8 % Reduce the organization s environmental footprint and improve operating performance. Rate your organization s progress toward world-class green/ sustainability: Good What is your annual reduction in energy per unit of product What percentage of your products (by sales volume) are output? completely recyclable/reusable? % 6% % Less than % - % % More than % Less than % 1-7% 76-89% 9-99% % What best describes your measurement system for reviewing return from green/sustainability efforts? Ad hoc monitoring of basic measures and ad hoc reviews Company-specific metrics monitored regularly by operations staff Regular monitoring and review of company-specific metrics by CO and senior staff Regular monitoring and review of companyspecific metrics by CO and senior staff with transparency and clarity throughout the organization % Page 6

7 X P O R aking advantage of the global market for goods and services. % Rate the importance global engagement to your organization s success over the next five years: % Rate your organization s progress toward becoming a worldclass global player: Not Highly Good 3 4 By what percentage has dollar volume of sales outside the United States changed in the past three years? In how many countries outside the United States does your organization have sales and/or distribution facilities? 8% % Less than % % % 1.3% % None % More than What best describes your measurement system for reviewing return from global engagement? Ad hoc monitoring of basic measures and ad hoc reviews Company-specific metrics monitored regularly by operations staff Regular monitoring and review of company-specific metrics by CO and senior staff Regular monitoring and review of company-specific metrics by CO and senior staff with transparency and clarity throughout the organization % Page 7

8 Going Forward o what extent does your company get support from outside services for the following activities? 1 Strategic Planning 2 /R&D 3 Workforce Skills Development 49.% 48.4% % % 23.2% 16.8%.% % 6.3% 4.2% 19.%.8% 4 Operations (Lean) Supply Chain Development 6 Sustainability Initiatives 27.4% 49.%.% 19.6%.2% 32.6% 28.3%.9%.4% 3.2% 34.%.9%.9% 29.8% 46.8% 7.6% Sales & Procurement Business Development Regulatory Compliance Issues 29.% 48.4%.4% 4.3%.6% 12.8% 6.3%.8% Milwaukee Fox Valley Madison