Training and Consulting Range of courses for 2012

Transcription

1 Training and Consulting Range of courses for

2 , Organisation, People. The perfect interplay of these main factors is essential in order to successfully put knowledge into practice at a company. These factors lay the foundations for top performance and financial success. The Festo Competence Model combines social, logistical and technical skills to form a success-oriented model for initial and further training.

3 Table of contents Course Overview Organisation People

4 The productivity equation demands a healthy balance between people and technology. Dr. Theodor Niehaus. The relentless competitive pressure in industry demands that all stakeholders in skills in particular manufacturing companies and the training organisations that serve them optimise their productivity in order to survive and flourish. Our training will improve the performance of your technology, your organisation and your people. Festo is a global engineering and manufacturing company that maintains its own global training and consulting teams for both internal and external customers. Operating in the same economic sector and climate as our customers, we have experience of the challenges and opportunities that gives us a level of understanding and insight rare among training providers. We practice what we teach. To effectively synchronise the contents and aims of in-house courses with your business objectives, we can conduct a comprehensive analysis about the training needs of your employees. On completion of the analysis, you receive a detailed report about the current knowledge levels of your employees and a competence development plan which addresses the key business aims. The training is not only the traditional one-time, face-to-face training you might expect. It is available as web-based training (WBT) or as blended learning, a customised mix of face-to-face and WBT to fit your training and logistical needs. Lastly there is a solution that is a mix of these with a project for the improvement of a KPI on the shop-floor. Whether a public course or customised in-house course, our training is competency-based in order to ensure the benefits for each stakeholder are clear provide the before and after snapshots of skills essential to measure improvement and make the return on investment transparent complement the competency matrix approach to improving individual and team performance foster a will to achieve in both trainer and trainees provide orientation and a resulting sense of achievement We would be pleased to offer you our training support and hope that this catalogue will be a first step towards successful training and your increased productivity. 4

5 Sustainable commitment to people and technology Festo AG Global player in Automation and Didactic 14,600 people worldwide are working towards innovative advances in the production of capital and consumer goods. This reflects Festo s philosophy of full partnership and close proximity to more than 300,000 customers in over 200 industries, realised via 250 Festo locations and 59 national Festo companies. The focus of all activities is on people and technology. From its foundation, Festo has seen itself as a strong partner and an integral component of societies and business worldwide. 5

6 We practice what we teach Training in technology and productivity from a global engineering and manufacturing company Manufacturing know-how Globally qualified trainers Methods and formats Festo is both a global engineering and manufacturing company and training and consulting organisation with experienced instructors and consultants. This gives us insight into the challenges and opportunities not normally available to training providers. We practice what we teach. And we can use this experience to help you optimise the two parts of the productivity equation people and technology. Our networks of qualified trainers in the fields of, Organisation and People share resources and best practices and contribute to continuous improvement and development of new products to address customer needs. Our trainers draw on the entire range of methods and formats from an interactive presentation for a large group to the coaching of individuals in a production teams. The competency-based approach means that the training outcomes are clear to all stakeholders. 6

7 Improving the people part of productivity Our approach is competencybased getting people fit for productivity What we train Festo offers a wide scope of training services covering three skills areas,, Organisation and People and the three factors in productivity, Quality, Time and Cost. Training is based on customer needs, for example: Help with the introduction of a new technology Mastery of all skills needed to serve a production cell Organisation Establish or improve continuous improvement process Introduction of Kanban People Improvement in communication e.g. operator/maintenance Improvement of problemsolving techniques Quality Heighten individuals sensitivity to quality Reduction of rework and reject rate Time Reduce set-up time Minimise unplanned downtime Costs Reduce waste Reduce capital in work in progress How we train Our training is competencybased, which means that benefits for all stakeholders are clear before and after snapshots of skills make the ROI transparent complements competency matrix approach to improving individual performance fosters a will to achieve in both trainer and trainees provides orientation and a sense of achievement in technology training, handson exercise with industrial components reinforces the transfer of new skills 7

8 Getting exactly the right training With our training formats and services we can respond flexibly to meet your needs The training format whether public or in-house, a course, workshop, best-practice event or corporate strategy games the focus is always on first-hand experience. In both public and customised training, the outcomes are transparent to all stakeholders, and allow them to track progress towards achieving the required competencies. Rapid transfer to daily practice is a key quality criterion we help you to measure and optimise this. Standard training In public course, a predefined set of competencies are transferred. Approximately 42,000 course participants attend over nearly 3,000 of our public courses worldwide every year. Our trainers deliver modular and quality-assured training in 39 languages. Customised training There are three levels to customised training: Customised coursed designed to achieve agreed outcomes are generally in-house to provide customers with a greater focus on the requirements of their business, increased flexibility and reduced expenses, often with the advantage of no travel for participants. If you are not sure which skills profile a team needs, our Training Needs Analysis (TNA) will identify the skills and audit current skills in a report. To optimise transfer, a Post Course Review can be run a few weeks after training this audits the upgraded skills set against the original profile. Competence development projects If your customised training exceeds the scope of a single course, qualification programs can be established. These comprise several courses with time between that allow transfer to the workplace and integration of in-house projects with targets such as optimising set-up time on a machine. 8

9 Flexible blended learning programs The best of both worlds blended learning E-Learning E-learning is designed for those who want to brush up their knowledge or master the basics of a new topic but are unable to visit a course. Festo web-based training programmes provide flexibility in training anywhere, any time. Tutors can promote creativity and increase motivation. Already, more than 30 digital training programmes are available in many languages and cover topics like: Pneumatics, Hydraulics, Electrical engineering, Electronics, Electrical safety measures, Electrical drives, Sensors, Actuators, PLC, Open-and closed-loop control, GRAFCET, Safety engineering, Machine vision, Process automation Organisation Poka Yoke, Value Stream Analysis and mapping, 5S, Project management, Time management People Customer orientation, Team performance, Personnel management Blended learning Blended learning combines the flexibility and freedom of webbased training with the lasting benefits of face-to-face training. All our training programmes offer the following benefits: Excellent didactic and multimedia course topics Scope for self-study during classroom-based training Learning scenarios can be individually customised Can be used in conjunction with Classroom Manager Can be integrated into training concepts which use other media Participant guidance Monitoring of learning progress and certification 9

10 Customer-specific projects and consulting Improving specific Key Performance Indicators (KPI) such as downtime or setup time Optimising production Principles Benefits and results Through value stream mapping we jointly track the progress of a product through your production with the aim of keeping the procedure efficient and avoiding waste. Experienced consultants employ state-of-the-art methods and tools that have been tried and tested at customer sites and within our own production. Application of tried-and tested processes Elimination of errors and malfunctions Identification and resolution of the root causes of problems Optimisation of all process Factors Close communication with machine operators Cleanliness, order, discipline and standardisation as the basis for quality Improvement in the qualification of all employees Increase in machine efficiency of up to 40 % Reduction in errors and rejects of up to 90 % Reduction of unplanned downtime of up to 90 % Improved accident rate Format: workshop and in-house project. 10

11 Training Course Overview 11

12 Training Courses Page Order no. Course code Description Operators Maintenance Desing/Engineering Trainer Management PN291 PN111 PN132 PN142 PN381 PN163 PN173 PN361 PN351 PN331 Modern industrial pneumatics for operators Modern industrial pneumatics Fundamentals Troubleshooting of electropneumatic systems using PLC controls Effective industrial problem solving techniques Vacuum in handling technology Valve terminal CPX Commissioning, modification and fault elimination Valve terminal CPV Commissioning, modification and fault elimination Energy saving in pneumatic systems Systematic safety improvement in pneumatic systems Pneumatic for water/wastewater treatment HY511 HY521 HY181 HY132 Modern industrial hydraulics Maintenance and troubleshooting industrial hydraulics Mastering mobile hydraulics Proportional hydraulics AUT111 PLC111 PLC122 PLC211 PLC222 PLC232 PLC243 PLC281 PLC271 GRAFCET The new process description FEC1 FEC mini control systems Fundamentals FEC2 Networked FEC mini control systems and visualisation Simatic S7 Fundamentals Simatic S7 Intermediate Simatic S7 Bus technology Commissioning and troubleshooting of Simatic S7 PLC CoDeSys A hardware-independent introduction for programmers CoDeSys for Industry AUT211 ED811 AUT201 SN121 SN151 Introduction to mechatronics Fundamentals of Electrical Drives Fast, confident electric drive configuration Understanding the new machine directive Safety circuit calculation based on EN ISO using SISTEMA software PA121 PA141 PA161 PA181 PA201 PA221 Valves in Process Automation Explosive Safety Safety integrity level (SiL) to IEC Symbols in PA ISA-based (P&ID; PFD; BFD) Practical Mastery of Closed Loop Control Principles of industrial Measurement and Instrumentation 12

13 Training Courses Organisation, People Page Order no. Course code Description Operators Maintenance Desing/Engineering Trainer Management Organisation LP111 LP131 LP141 LP511 LS111 LS242 LS253 TTT111 CO111 SYNCHRO Introduction to Lean Production and VSM SMED Reducing set-up time with SMED TPM Maintenance strategies and TPM Lean Administration Game People Leadership Training Module 1 Leadership Training Module 2 Leadership Training Module 3 Train-the-Trainer Mastering key trainer skills Service Ambassador Communication skills for service engineers 13

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15 Triple skills Experience For over 40 years, we have been providing support for all development stages of automation technology. Our seminars use the latest technology. Close collaboration with our industrial division ensures access to the latest machines and systems, while our trainers have first-hand expertise. Innovation We place tough demands on our training. At our seminars, you will notice the difference compared to other training providers. We provide new answers to long-standing questions that help you to make decisive steps in your company plans. Vision Our trainers are active in their trade, and know the areas of work of your participants. This knowledge extends beyond purely technical requirements to questions concerning topics such as Just in time, TPM and Kanban. 15

16 Modern industrial pneumatics for operators PN291 In the factories which implement TPM, the autonomous maintenance is one of the back bones of the implementation. To achieve autonomous maintenance, the operator should know the basics of the related technology so that he/she can do the defined maintenance and troubleshooting of the machines or production lines. This seminar offers the chance of training for the operators so that they become technical operators in the field of pneumatics. Operators Safety in pneumatics Actuators and valves Controls: Pneumatic and electrical control of the valves Position and speed control Basic principles of compressed air supply: Production, preparation, distribution Daily preventive maintenance Identifying abnormalities in the production Basic troubleshooting of pneumatic systems Various breakdown analysis tools Regulations can identify and tag abnormalities in the production can perform regular preventive maintenance procedures can fill out and analyse various breakdown charts and tools can identify and troubleshoot basic pneumatic breakdowns can communicate failures and breakdowns with maintenance crew Prerequisites None 3 days (2 days face to face, 1 day shop floor workshop) Online booking:

17 Modern industrial pneumatics Fundamentals PN111 In this course you will cover in detail the most up-to-date products, current tools and methods used in industry. Our principle is learning from the real world for the real world! Operators, Maintenance, Design/Engineering, Trainer Drives: Cylinders for different drive purposes Valves: Various valve types (pneumatic/electric controlled, structures, different mid positions etc) Controls: Pneumatic and electric controls of valves Position control: Limit switches and sensors Speed control: Uses of throttle valves Logic control: And/or valves Pressure control: Uses of adjustable pressure sensors Time-dependent control Fundamentals of industrial electric controls: Buttons, contacts, relays Fundamentals of compressed air supply: Production, preparation, distribution Symbolic representation of devices, standards Identifying and eliminating faults, including safety aspects Cutting installation costs from single valve to valve terminal can design, assemble and test basic pneumatic circuits can maintain and troubleshoot pneumatic components and basic control systems can identify and describe the design, features and operation of pneumatic components can identify and explain symbols for pneumatic components can interpret technical specifications and data relating to pneumatic components knows the fundamentals of compressed air generation Prerequisites Basic technical understanding 3 days Online booking: 17

18 Pneumatics Troubleshooting of electropneumatic systems using PLC controls 18 PN132 This course allows you to extend your technical and methodological knowledge and to identify and eliminate faults without delay using a systematic procedure and the ability to understand the functional relationships of complex machinery. Maintenance, Trainer The participants: can describe the functional relationship between mechanical, pneumatic, electronic and PLC components masters troubleshooting techniques and strategies is familiar with safety aspects of pneumatic systems can explain the function and operation of selected MPS stations can effectively use PLCs to identify and locate failures in an electro pneumatic system Prerequisites PN111 Modern industrial pneumatics Fundamentals training Basic PLC training 4 days Functional relationships between mechanical elements, pneumatics, electronics and PLC Design and function of pneumatic and electro pneumatic components Basic principles of sensor technology Reviewing, completing and using machine documentation Developing and applying troubleshooting strategies in a team Optimising systems using fault documentation Learning and applying safety regulations and valid standards Practical exercises on systematic troubleshooting Online booking:

19 Pneumatics Effective industrial problem solving techniques PN142 Modern industrial plants have a high level of complexity, making it increasingly difficult for maintenance staff to detect the cause of faults with technical competence and experience alone. A methodical approach is required. This includes analysis of the environment, communication with specialist departments and systematic use of appropriate problem-solving techniques. Maintenance, Trainer Definitions, understanding and communication of problems Troubleshooting using problem solving techniques Causes of downtime and how to prepare a fault list Methods/tools for analysing weak spots (Pareto, cause-effect diagram, brainwriting, FMEA, measure list, measure plan) becomes familiar with the technical structure of a complex machine understands the causes of downtime and failures can prepare and evaluate failure lists can solve technical problems using a structured approach Prerequisites PN111 Modern industrial pneumatics Fundamentals training 2 day Online booking: 19

20 Pneumatics Vacuum in handling technology New! PN381 The use of vacuum plays an important role in handling technology. The vacuum is used in positioning, transporting, lifting, sorting and with many more applications. To work with those applications, the knowledge about vacuum technology is essential, especially for those who design, maintain or even need to select the right vacuum components for various applications. In this seminar, participants learn about the basic specifics of vacuum compared to compressed air. The production of vacuum, selection of the right suction cups and also opportunities for cost reduction are mainly covered. Maintenance, Design/Engineering, Trainer Introduction to vacuum technology Vacuum generation in handling technology Vacuum components in handling technology Component selection criteria Understand generation and provision of vacuum Describe the fundamentals of vacuum Select and dimension suction cups Interpret the material properties of handling with vacuum Interpret the vacuum generator properties Design simple vacuum circuits Prerequisites PN111 Modern industrial pneumatics Fundamentals training 1 day Online booking:

21 Pneumatics Valve terminal CPX Commissioning, modification and fault elimination PN163 Preconfigured complex systems with valve terminals and mechanical, pneumatic and electrical components bring numerous advantages but create new tasks for maintenance staff. This course enables you to understand how pneumatic and electrical components work together. You will also learn identification and elimination of faults and troubleshooting aids. Maintenance, Design/Engineering Design and function of three different CPX valve terminal series MPA Midi VTSA Valve functions Creating pressure zones Drawing and reading pneumatic circuit diagrams Functional relationships between pneumatics and electrical engineering Terminal configuration and spare parts ordering Modification and replacement of parts Versatile electrical connection technology Adjustable failsafe behaviour Detection and elimination of pneumatic and electric controls Diagnosis via fault LEDs at the Profibus node Creating a Profibus configuration using STEP7 Testing and diagnosis via Profibus using a programming unit Programmed diagnosis is familiar with the CPX valve terminals and operation principles can interact with the CPX interface can diagnose failures of CPX valve terminals can undertake diagnosis via Profibus Prerequisites Modern industrial pneumatics Fundamentals training 2 days Online booking: 21

22 Pneumatics Valve terminal CPV Commissioning, modification and fault elimination PN173 Preconfigured complex systems with valve terminals and mechanical, pneumatic and electrical components bring numerous advantages but create new tasks for maintenance staff. This course enables you to understand how pneumatic and electrical components work together. You will also learn identification and elimination of faults and troubleshooting aids. Maintenance, Design/Engineering Functional relationships between pneumatics and electrical engineering Creating pressure zones Production and reading of pneumatic circuit diagrams Terminal configuration and spare parts ordering Modification and replacement of parts Detection and elimination of pneumatic and electric faults Diagnosis via fault LEDs at the Profibus node Creating a Profibus configuration using STEP7 Testing and diagnosis via Profibus using a programming unit Programmed diagnosis becomes familiar with the CPV valve islands and operation principals can interact with the CPV interface can diagnose failures of CPV valve islands can undertake diagnosis via Profibus Prerequisites Modern industrial pneumatics Fundamentals training 2 days Online booking:

23 Pneumatics Energy saving in pneumatic systems New! PN361 The issues related to energy saving are becoming more vital each day. In factories or even in small workshops, the intelligent use of every energy source and the right sizing and selection of components save significant amounts of cost, time, waste etc. Compressed air is an very important energy source for industrial production. The possibilities to save costs from production to consumption of compressed air are enormous. But everything begins with the attention of people who work on it. The training course deals with the improvement potential in the areas of compressed air production, distribution, preparation and pneumatic circuits. The training especially matches the customers training needs who had already received a Festo Energy Saving Service. Operator, Maintenance, Engineering, Designer, Trainer The cost of compressed air incl. measurements The cost of leaks The compressed air consumption of various circuits The cost of over and under sizing of components The right sizing for efficiency Energy efficient circuits Correcting the failures that cause efficiency wastes The participant can: Understand and evaluate the relation between the consumption and the cost of energy sources Apply efficiency measures in the preparation and distribution of compressed air Apply efficiency measures in the consumption of compressed air Correct the failures that cause efficiency wastes Apply efficiency measures in pneumatic circuits Select efficient components for various applications Measure the air consumption of various pneumatic applications Improve the lifetime of various pneumatic components Prerequisites PN111 Modern industrial pneumatics Fundamentals training 2 days Online booking: 23

24 Pneumatics Systematic safety improvement in pneumatic systems New! PN351 Just like good functionality and economic efficiency, safety is essential to the success of any product. What is more, The European directives and standards require intelligent solutions and raise the level of professional skills required. As a result, there is a wide range of different products, information and qualifications for safety engineering. However, most of these focus on the control level. This course familiarises with both control and the pneumatic solutions combined for the right commissioning, troubleshooting, set-up, maintenance and simple optimisation of a system. Operator, Maintenance, Engineering, Designer, Trainer The right dimensioning Operation modes Safe designing example Hazardous areas Risk analyses Safety measures 10 technical safety functions Emergency stop Pneumatic safety tips The participant can: Recognise the hazards in pneumatic processes Analyse the risk factors of simple pneumatic designs Apply safety measures and safety circuits Understand the principles of various emergency and safety solutions Raise the safety reliability of simple pneumatic designs Prerequisites PN111 Modern industrial pneumatics Fundamentals training 2 days Online booking:

25 Pneumatics Pneumatics for water/wastewater treatment Introduction New! PN331 There is a trend among operators of water treatment plants towards the increased use of pneumatic drives instead of electric drives. The advantages in terms of cost, system reliability, reduced complexity, ease of use and maintenance clearly speak for this technology. This three-day course gives the participants an insight into process automation in water-related plants, making an important contribution to the process reliability of these plants. Operators, Maintenance, Trainer Production and distribution of compressed air Spotting and eliminating waste Reading of circuit diagrams and interpretation of control sequences Design and function of directional control, pressure, shutoff and flow control vales Function of linear and rotary drives Correct adjustment of process drives and their sensors Safe and precise manual intervention Safe decommissioning in case of total loss of auxiliary energy Practical exercises, designing and testing of circuits and troubleshooting can confidently identify relationships within the process can avoid damage and failure in the case of user-specific errors through safe and precise intervention Prerequisites Basic technical understanding 3 days Online booking: 25

26 Pneumatics Modern industrial hydraulics HY511 This course provides you with an insight into hydraulic components and their functions. You will create and read circuit diagrams and set the pressure and position of hydraulic drives. You will also learn the basics of electrical drives, enabling you to commission electro hydraulic systems. As in all Festo Didactic training courses, there is an emphasis on practical exercises. Maintenance, Design/Engineering, Trainer Equipment and circuit diagram symbols, reading and interpreting basic hydraulic circuit diagrams Physical principles Structure and mode of operation of basic components Volumetric flow and pressure and characteristic data of valves and drive elements Intensive training for industrial practice: setting up systems in accordance with circuit diagrams, commissioning Fundamentals of proportional hydraulics Structure of simple relay controls The participant can: design, assemble and test basic hydraulic circuits maintain and troubleshoot basic hydraulic control systems identify and describe the construction, design features and operation of hydraulic components interpret technical specifications and data relating to hydraulic components and systems identify and explain graphical symbols for hydraulic components describe fundamentals of oil flow Prerequisites Basic technical understanding 4 days Online booking:

27 Hydraulics Maintenance and troubleshooting industrial hydraulics HY521 Careful maintenance can almost double the operating times of hydraulic components. This course provides you with the relevant knowledge and necessary strategies and methods to tap these potential savings. Operators, Maintenance, Trainer Special cylinders, hydraulic motors, piloted valves, synchronisation controls, valve fittings, power supply systems with hydraulic reservoir and variable displacement pumps Technical knowledge, communication and teamwork Maintenance: Increasing the operational reliability of production plants Inspection: Identification, measurement and evaluation of wear on systems knows the features of piloted valves, special cylinders, hydraulic motors, valve fittings and power supply systems with hydraulic reservoir and variable displacement pumps understands how availability of production equipment can be improved can recognise and assess the degree of machine wear and carry out the relevant measurements can apply the principles of systematic troubleshooting to real applications can identify and analyse the weak points of a machine and initiate measures to eliminate them can safely recommission the system Prerequisites HY511 Modern industrial hydraulics training 5 days Online booking: 27

28 Hydraulics Mastering mobile hydraulics New! HY181 The know-how needed to design, maintain and operate mobile hydraulic systems is becoming more important each day. Due to the complexity of the systems, compared to industrial hydraulics, the skills needed for maintenance and design require strong mobile hydraulics fundamentals. In this course, you will learn every important detail related to mobile systems. And due to many interesting mobile hydraulics solutions and circuits, this course also enlarges your perspective of industrial hydraulics. Maintenance, Design/Engineering, Trainer Hydrostatic transmission and related components Steering unit Hydrostatic hydraulics Load holding Load sensing in constant and variable displacement pumps Pressure and flow control Fundamentals of proportional control Commissioning and maintaining mobile systems can identify the components and explain their functions in a given mobile hydraulic circuit can build and test hydrostatic transmissions, working hydraulics and steering circuits can explain load sensing functions and other efficiency components can make adjustments for the required control parameters of mobile hydraulics can measure the required parameters in a mobile hydraulic circuit can systematically troubleshoot and explain maintenance procedures can explain the safety measures in mobile equipments Prerequisites HY511 Modern industrial hydraulics training 3 days Online booking:

29 Hydraulics Proportional hydraulics HY132 In this course you will learn the function and control of proportional valves and the structure of basic circuits in industrial applications. An extensive practical part gives you the opportunity to set up circuits, set parameters and gain experience in commissioning and troubleshooting proportional hydraulic controls. Maintenance, Design/Engineering, Trainer Structure, function and characteristic data of proportional-, way-, pressure- and flow-control-valves Generation of setpoints (analog and digital) Adapting amplifier electronics to required conditions Development and interpretation of proportional hydraulics circuit diagrams Intensive practical training through setup of circuits according to circuit diagrams and setting parameters for optimal commissioning Tips for maintenance, troubleshooting and commissioning Proportional valves in open-loop controls and control valves in closed-loop controls Introduction to servo valve technology and control Current standards and safety regulations for industrial practice understands the principles of proportional hydraulics can explain the structure and mode of operation of proportional-, way-, pressure- and flow-control-valves can interpret the characteristic data of proportional valves can adapt amplifier electronics to the required conditions can develop, read, understand and interpret proportional hydraulics circuit diagrams can explain the principles of servo valve technology and control can explain the difference between open- and closed-loop controls can name current standards and safety regulations for industrial practice Prerequisites HY511 Modern industrial hydraulics training 3 days Online booking: 29

30 GRAFCET GRAFCET The new process description AUT111 Used in automation and process engineering, GRAFCET is a specification language for sequences in accordance with DIN/EN It replaces DIN Function Chart. If you are involved in design and engineering, the course provides you with an invaluable planning tool. GRAFCET provides a primary working document for plant engineers and line builders and maintenance personnel with the key to fast and effective troubleshooting for maintenance. Design/Engineering, Trainer Explanation of the key elements of the standard What can GRAFCET do that Function Chart cannot? Modes of operation Hierarchies Macro- and microstructures Decentralized intelligence and sequences Creating example GRAFCETs knows the advantages, benefits and application fields of GRAFCET knows the characteristics and structure of GRAFCET plans can read and understand a GRAFCET plan can visualize automation technology problems step by step with GRAFCET can draw own GRAFCET plans of varying degrees of difficulty Prerequisites Basic knowledge of control technology 1 day Online booking:

31 PLC FEC1 FEC mini control systems Fundamentals PLC111 Not every industrial application requires a complex PLC. Often a few inputs and outputs are sufficient to automate a small application quickly and safely. This course gives you the knowledge to program clearly structured and effective programs using a simple PLC that is, the FEC with FST, an equally uncomplicated and easy to learn programming language. Maintenance, Design/Engineering, Trainer Basic structure of various FECs Properties of inputs and outputs The two FST programming languages: Instruction List (IL) and Ladder Diagram (LD) Basic FEC and FST commands Latching Timing with the FEC Counting with the FEC Archiving and restoring of FEC programs can read out and create hardware configurations can create logic associations and sequences as PLC programs and commission these can implement modes such as Automatic, Manual and EMERGENCY STOP can combine various program modules to structured programs can identify and eliminate faults using the status display can identify reasons for machine stoppages with the aid of the PLC program 3 days Online booking: 31

32 PLC FEC2 Networked FEC mini control systems and visualisation PLC122 This course acquaints you with the diagnostic messages that are visualized by a diagnostic device for minicontrollers networked via Ethernet. You learn to connect FECs via Ethernet, load programs, evaluate diagnoses, and eliminate faults. The course builds on PLC111, which is a prerequisite. Maintenance, Engineering, Trainer Establishing the IP address of the FEC Establishing communication with the FEC via Ethernet Integrating several FECs Programming communication between FECs Creating FED applications and loading them into the FED Connecting FEDs to the FECs and programming communication can plan and create simple operating and diagnostic interfaces can program complex systems with the aid of networked minicontrollers can assign and transmit own IP addresses to FECs and FEDs can network various FECs and FEDs via Ethernet can plan data exchange between several FECs and commission can create FED applications and incorporate these into FEC programs can visualise FEC data in MS-Excel and Internet browsers Prerequisites FEC mini control systems Basic principles training 2 days Online booking:

33 PLC Simatic S7 Fundamentals PLC211 You will learn the structure and mode of operation of the Simatic S7 as well as how to create simple logic association and sequence programs. A key element of the course is application and handling, using the programming terminology and taking into account the various interfaces between the individual technologies (mechanical, pneumatics, hydraulics, electrical and PLC). Maintenance, Design/Engineering, Trainer Basic structure of the Simatic S7 controller Roles of the input and output modules The 3 programming languages: FUC, LD and IL The basic instruction set of Simatic S7 Latching PLC timers Archiving and restoring PLC programs can configure and commission a Simatic S7 controller can create, read out and change hardware configurations can create and commission PLC programs with logic associations and sequences can combine various program modules into structured programs can delimit and eliminate faults and errors using the diagnostic buffer and status display 4 days Online booking: 33

34 PLC Simatic S7 Intermediate PLC222 This course focuses on the process to be automated. The material covered in this advanced training course will allow you to implement your automation solutions with the Simatic S7. Maintenance, Design/Engineering, Trainer Deeper exploration of STEP 7 Structured programming Sequence programming in FUC GRAFCET planning aid as per DIN EN Reading and normalizing analog values Application of various organizational modules Generation of and working with data modules Declaration of variables in function modules and functions Application of standard and system function modules Application of IEC modules from the library understand and create complex program structures find errors in complex programs quickly and efficiently establish the reasons for machine stoppages with the aid of the PLC program make changes and additions to programs developed by others Prerequisites Simatic S7 Basic principles training 4 days Online booking:

35 PLC Simatic S7 Bus technology PLC232 It is hard to imaging industrial automation without communication via bus systems. This course gives you an introduction to various technologies: Profibus, Interbus, AS-i bus, and fieldbus and enables you to use and commission them and identify and eliminate faults. Maintenance, Design/Engineering, Trainer Function of the AS interface Addressing AS-I user modules and commissioning of an AS interface with the Simatic S7-300 System information and structure of the MPI network Configuration and commissioning of an MPI network with a Simatic S7-300 Technical system information on the Profibus DP Mode of operation of the Profibus DP Commissioning of various Profibus components with the Simatic S7-300 can parameterise and diagnose Profibus DP slaves can plan and systematically commission AS-i system can identify and eliminate faults in an AS-i network can plan and systematically commission a Profibus network can identify and eliminate faults in a Profibus network Prerequisites Simatic S7 Basic principles training Simatic S7 Bus intermediate training 3 days Online booking: 35

36 PLC Commissioning and troubleshooting of Simatic S7 PLC PLC243 These days, numerous machines and systems use the structure of pneumatic power part, electro pneumatic drives and PLC-controlled signal processing. Such systems make great demands on you as a service technician. This course gives you a thorough understanding of the PLC, electrical systems and the controlling pneumatic or mechanical systems. Only this knowledge will allow you to find and eliminate the cause of unscheduled downtime as quickly as possible. Maintenance, Design/Engineering, Trainer Commissioning of a complex, automated system Structure and mode of operation of a PLC The PC as a troubleshooting aid Troubleshooting in and as a team Using existing documentation Knowing and using safety regulations and applicable standards Process FMEA (Failure Mode and Effect Analysis) as a method for preventive maintenance Practical exercises and systematic troubleshooting Communication of system modules via Profibus DP Optimization of complex automated systems using TPM (Total Productive Maintenance) Elements Identifying sources of loss Collecting optimization methods Execution of optimization Assessment of results achieved can use documentation and PLC programs to quickly identify faults can identify weak points and develop suggestions for improvement can identify optimisation potential and implement optimisation can ensure stable uninterrupted production as a result of all these measures Prerequisites Simatic S7 Basic principles training Simatic S7 Intermediate training Simatic S7 Bus technology training 5 days Online booking:

37 PLC CoDeSys A hardware independent introduction for programmers New! PLC281 Flexibility despite a high degree of automation is one of the greatest challenges in manufacturing companies. It demands the integration and networking of different controls in a complex automation system. This is complicated because of the huge variety of programming software available. Differences in user interfaces, functionalities and commands cause confusion and make mistakes more likely. CoDeSys a tried and tested, globally-introduced hardware-independent software from 3S offers a Controller Development System according to IEC with all defined programming languages independently of the hardware manufacturer. This training demystifies CoDeSys and gives participants confidence in using it. Maintenance, Design/Engineering, Trainer Overview of the standard IEC Introduction to the CoDeSys programming environment Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC Use of visualisation Working with simulation Functions, function blocks and libraries Conversion of PLC programs Use of variable and symbolic operands Using the Help function Troubleshooting can explain the scope and potential of CoDeSys can explain the positioning of CoDeSys to other programming environments can select the best programming language for a given task can identify which products can be programmed with CoDeSys can select the appropriate language for a specific task and combine them to a complete project can create a basic simulation, e.g. belt or dictribution station, based on the internal SoftPLC from CoDeSys and test programs 2 days Online booking: 37

38 PLC CoDeSys for Industry New! PLC271 In order to master the fast-changing requirements of embedded and PC-controlled industrial applications, it is increasingly important to master and apply different programming languages. This is complicated due to the huge variety of programming software available. Differences in user interfaces, functionalities and commands cause confusion and make mistakes more likely. CoDeSys a tried and tested, globallyintroduced hardware-independent software from 3S offers a Controller Development System according to IEC with all defined programming languages independently of the hardware manufacturer. This training demystifies CoDeSys and gives participants confidence in using it. Maintenance, Design/Engineering, Trainer Construction and function of a PLC Overview of the standard IEC Overview of automation structures and bus systems Functionality of the CoDeSys programming environment Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC Offline simulation Visualisation Configuration and commissioning on Festo automation systems can use and combine IEC languages (CoDeSys v2.3) to program a professional solution for an industrial application quickly and efficiently can program IEC compatible industrial controllers can describe the sequence of the MPS Distribution Station using Grafcet can program the sequence of the MPS Distribution Station using a programming language and a ombination of languages can use debugging tools to simulate, test and trace can use CoDeSys features to troubleshoot masters the fundamentals of visualisation can create and use different kinds of variables (local, global) knows how to find help within the software 3 days Online booking:

39 Automation Introduction to mechatronics AUT211 Today we are surrounded by automation systems that are a combination of mechanical engineering, electronics and software. This seminar provides you an understanding and lays the foundation for mastery of industrial automation, enabling you to commission, operate, adjust and maintain these machines. Maintenance, Design/Engineering, Trainer Basic physical principles Fundamentals of mechanics, pneumatics or hydraulics Motion control by electrical engineering Motion control by PLC Various sensor types and limit switches Basics of servo technology Factory automation simulation using MPS stations Practical exercises and troubleshooting can troubleshoot basic mechatronic control systems can assemble and test basic mechatronic circuits (pneumatic, electrical and software) can install or replace, and commission pneumatic, electropneumatic electrical and PLC hardware components can use diagnostic software to assist troubleshooting recognises and can differentiate between the different types of programming used in industry can download a program and commission a simple PLC control system can identify and describe the operation of pneumatic, electropneumatic, electrical and PLC components and sensors can interpret technical specifications and data relating to pneumatic, electro pneumatic, sensor, electrical and PLC components and systems Prerequisites General technical understanding, background in automation 5 days Online booking: 39

40 Electrical Drives Fundamentals of Electric Drives 40 ED811 The increasing use of these servo drives in industry has led to a skills gap that can have a negative impact on productivity. If you are a user of conventional pneumatic drive technology, this course provides you with the knowledge and skills to master the basics of electrical servo drives. Maintenance, Design/Engineering, Trainer can describe the function of stepper, servo and positioning drive can describe the interplay of mechanical and electrical components knows the criteria for selecting a drive can commission an electric drive system can localise and eliminate simple faults can use the Festo Configuration Tool software can assemble, power up and configure a system can select the most appropriate drive for a given application can identify and eliminate faults and can interpret error messages can work safely with an electric drive has completed practical exercises with spindle and toothed-belt axes, cantilever axes, stepper and servo motors Prerequisites Basic electrical and sensor understanding 2 days Fundamentals of electrical drives Encoders (absolute, incremental, resolver) Motors (asynchronous, synchronous, AC servo, DC, stepper) Controllers, motion profiles, positioning drives Online booking:

41 Electrical Drives Fast, confident electric drive configuration AUT201 For many years it seemed that pneumatics was superior to electrical drives in linear and rotary motion. Electric drives have developed to an energy-efficient, versatile technology. The increasing use of these drives in industry demanding the mastery of mechanical and electrical components and software has led to a skills gap that can negatively impact productivity. If you are a user of conventional pneumatic drive technology, this course provides you with the knowledge and skills to master the basics of electrical servo drives. Maintenance, Design/Engineering, Trainer, Management Fundamentals of electrical drives Applications of toothed belt and spindle axes and electric cylinders Encoders (absolute, incremental, resolver) Troubleshooting simple faults Testing an existing configuration with the Festo Configuration Tool Evaluating and checking the performance of electric drives Torque, mass moment of inertia, revolutions per minute, speed and acceleration Motors (asynchronous, synchronous, AC servo, DC, stepper) Controllers, motion profiles, positioning drives Practical exercises with the following components: spindle axis, toothed belt axis, cantilever axis, handling device, stepper and servo motors can describe the function and design of new electric drives can select, configure, dimension and integrate optimal electrical drive systems for applications knows relevant technical data, formulas, parameters can use configuration and dimensioning software to select according to their needs can select, configure, dimension and integrate optimal electrical drive systems for application is familiar with appropriate safety legislation and standards and can adapt to the needs of their own operational needs within production Prerequisites Basic electrical and sensor understanding Comments Hardware similar to TP800 plus components 2 days Online booking: 41

42 Safety Understanding the new machine directive SN121 Do you use or build machines or installations? Then the new machine directive is valid for you. It came into force on 29 December 2009 without any transition period. The standard DIN EN has been replaced by the new ISO This means that in future you must define a Performance Level and Diagnostic Coverage for your machine. This one day training course gives an overview of the key aspects and implications of the Machine Directive. Design/Engineer, Management New machine directive 2006/42/EG Changes compared to old machine directive 98/37/EG Risk assessment according to EN ISO Differences to DIN EN Terms and definitions of EN ISO : Performance Level PL Diagnostic coverage DC Common Cause Failure CCF Mean time to failure MTTF Establishing values based on selected pneumatic and electropneumatics circuits This event can be run as a presentation to many in which case the outcome is: has seen an overview important aspects and implications of the machine directive has been provided with documentation and software tools (in some cases) has seen how key values can be calculated 1 day Online booking:

43 Safety Safety circuit calculation based on EN ISO using SISTEMA software New! SN151 Even if the validity of the old standard EN was prolonged until , its time is definitively over. EN described safety circuits only in quantity. In the new standard the quality description is added. The new standard deals with the safety of a machine during the whole life cycle. It also considers safety relevant software. In some areas the control category is optional which allows competitive solutions. The new standard causes a lot of questions. How to calculate with the EN ISO and how to confirm the necessary performance level with it? Which components are considered in the calculation and how are they allocated to the individual channels? Maintenance, Design/Engineering, Trainer Risk consideration after EN ISO Differences against EN Terms of EN ISO Terms and definitions of EN ISO : Performance Level PL Failure probability per hour PFH Diagnostic coverage DC Error of common cause CCF Error failure probability MTTF Definition of individual data selected pneumatical and electropneumatical circuits Checking of given safety circuits Insight in the software SISTEMA Practises for transfer understands the basics and terms of the standard can select the safety related parts of a circuit knows the differences of the different circuit categories understands the basics of a calculation with SISTEMA can calculate simple safety related circuits can calculated the safety parts of a circuit chain understands the meaning of life time key figures 1 day Online booking: 43

44 Process Automation Valves in Process Automation PA121 This course provides you with insight into process valve technology, including valve/drive selection based on materials and standards, and taking cavitation into account. It also gives you an understanding of entire valve control systems. Maintenance, Design/Engineering, Trainer Overview of design and function of process valves, taking international standardisation into account Physical principles and material selection related to media and process valves Testing and certification requirements of process valves (such as works test certificate) Cavitation what is cavitation, how to avoid cavitation damage with specially designed valve types Principles and selection of process valve actuation (manual, hydraulic, electric and pneumatic) Reading and interpreting process valve symbols Influence of international regulations on the process valve selection (AWWA; API etc.) SIL regulation (Safety Integrity Level), explosive safety and the influence on the process valves can select, assemble, and test complex process valve installations can maintain and troubleshoot complex process valve installations can identify and describe the construction, design features, and operation of process valves can interpret technical specifications and data relating to process valves and systems can identify and explain graphical symbols for process valves can perform simple calculations of pressure, flow and force and knows the role of process valve actuation manual, hydraulic, electric and pneumatic knows how to prevent cavitation damage knows innovative development and current trends in process valve automation products and their application Prerequisites Basic technical understanding 4 days Online booking:

45 Process Automation Explosive Safety PA141 This course gives you an insight into standards-based explosive safety & explosion protection with risk analysis and operation/maintenance of electrical & mechanical installations. It also covers the development of explosive safety rules for machines, equipment and switchgear, conformity with the CE mark, explosive safety documentation as well as explosive safety in other countries. Maintenance, Design/Engineering, Trainer Explosive safety fundamentals EN 60079, EN-1127, EN-13463, IEC61241 plus appropriate guidelines guidelines, function and duties, selection and qualification ATEX Directive 94/9/EC, IECEex, UL-Aex... Process safety management, risk management Process hazards analysis Implementation of a explosive safety management Documentation and approvals understands and can use EU guideline 94/9EG + dedicated guidelines knows explosive safety function and duties, selection and qualification knows fundamentals of technical explosive safety electrical & mechanical knows appropriate legal regulations and responsibilities of the operator/owner understands the reaction and properties of materials, chemicals and mixtures in gas and dust areas knows/understands relevant standards (ISO/DIN/AWWA/ANSI.) can perform accreditation and relevant guidelines (German Lloyd, FDA.) can organise and develop operational explosive safety measures and implement them in operational concepts can develop/form EX documentation and initiate approvals can communicate with internal and external bodies is familiar with the framework, definitions, systems, hardware and software requirements Prerequisites Basic technical understanding 4 days Online booking: 45

46 Process Automation Safety Integrity Level (SIL) to IEC PA161 This course enables you to develop and understand, to utilize several different methods, to determine Safety Integrity Levels and to select appropriate technologies for safety applications based on a required performance. It also covers the impact of manual testing, automatic diagnostics and redundancy of field devices on overall safety system performance. Design/Engineering IEC guideline + dedicated guidelines, function and duties, selection and qualification with the fundamentals of SIL taking into account the impact of manual testing, automatic diagnostics and redundancy on system performance Accreditation under the relevant guidelines and standards Operational organisation of the appropriate Safety Integrity Level Implementation of a Safety Integrity Level concept Documentation under Safety Integrity Level aspects understands and can use the IEC guideline and dedicated guidelines can develop SIL analysis with various methods based on failure mode and redundancy can assess risk management in accordance with IEC regulations and standards can systematically allocate probabilities of failure in accordance with SIL can calculate and evaluate the safe electrical control chain can classify safety levels such as limitation of damage, protective devices can consider the safety lifetime cycles and individual Safety Integrity Levels (SIL) of systems is familiar with the framework, definitions, systems, hardware and software requirements Prerequisites Basic technical understanding 3 days Online booking:

47 Process Automation Symbols in PA ISA-based (P&ID, PFD, BFD) PA181 This course provides you with an insight into the ISA-based symbols used in the process automation. It also familiarises you with the basic streamline principles enabling you to understand the entire process control system in your company. (ISA = The Instrumentation, Systems and Automation Society) Maintenance, Design/Engineering, Trainer Symbols and standards for the relevant industry segments Schematics of functional relationship of piping, instrumentation and system equipment components Schematics of the processing system and diagrammatic representation of main processes Reading and interpreting process component symbols Influence of international regulations understands and knows all the symbols used within the process automation such as valves, instruments etc. plus guidelines plus dedicated guidelines can use and develop Piping & Instrumentation Diagrams (P&ID) can use and develop Process Flow Diagrams (PFD) can use and develop Block Flow Diagrams (BFD) can identify and explain graphical symbols for process valves, instruments, piping etc. Prerequisites Basic technical understanding 2 days Online booking: 47

48 Process Automation Practical Mastery of Closed Loop Control PA201 In this course you will master the principles of automatic process control and the operation of the feedback loop to include proportional, integral and derivative control modes as well as advanced concepts of cascade, ratio and feed forward control. You will also learn and practice controller tuning methods and get an overview of drawings used in industry. Design/Engineering, Trainer Operation of the components in a closed-loop control system including static and dynamic functions Requirements for open loop and closed-loop stability and control system tuning methods Functionality of cascade control loops and the advantages of cascade control over single-element feedback control, and tuning a cascade control loop for optimum control Principles and design features of feed forward control and tuning a feed forward control system for optimum control The operation and function of ratio control systems and tuning of ratio control systems Safety concerns and procedures when operating control systems can commission a basic closed-loop control system can initiate and modify basic closed-loop control systems can identify components can read a circuit diagram or wiring schematic can connect components according to a circuit diagram or wiring schematic can operate, describe, identify and analyze a control knows the fundamentals of closed-loop controls Prerequisites Basic technical understanding 4 days Online booking:

49 Process Automation Principles of industrial Measurement and Instrumentation PA221 In this course you will cover the equipment used in process automation to measure and control a process. Using practical exercises and training, you will learn how process equipment is used to form an open- and closed-loop system, and will gain an understanding of drawings used in industry. Design/Engineering, Trainer Basic electric principles and electrical safety Transducers & sensors Principles of measurement (flow, level, temperature & pressure) Control valves, their components and functions Control theory Fundamentals of control loops Instrumentation symbols and drawings Practical training on software and hardware with loop tuning & adjustment Safety concerns and procedures when operating control systems can measure and describe the difference between basic electrical principles can identify, describe and measure the difference between analog and digital signals can identify and measure and understands the principles of sensors used to measure process variables knows principles of various installations used to measure process variables can identify and describe the components of a control valve can explain the main parts of open- and closed-loop systems, their function and signal flows can identify the symbols and components used in instrumentation drawings Prerequisites Basic technical understanding 4 days Online booking: 49

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51 Organisation An excellent company We know what makes an excellent company: a focus on customer satisfaction, corporate and quality strategy, employee satisfaction, efficient processes, responsible and target-oriented employee management, job-oriented qualification, positive business results and a positive impact on society. We will prepare your entire organisation for the new tasks you will face. Our consultants will advise your employees on the development of an independent and autonomous working style. The aim of their work is to enable companies to efficiently structure work, organisation and qualification processes. 51

52 Organisation Lean Production SYNCHRO Introduction to Lean Production and VSM LP111 Taking the form of a strategy game, this training gives you a holistic view of material and information flows within a company and sensitises you to different types of waste in processes. You learn to analyse the causes of delivery problems and low productivity and to develop and implement ideas for meeting customer needs and improving processes. The main goal is to instil lean thinking in your company. The strategy game provides practical experience for all employees involved in lean production projects. Operators, Maintenance, Design/Engineering, Trainer, Management Inventory minimisation as an important basis for increased productivity The principle of pull production control Advantages compared to conventional production control methods Types and function of different pull production control methods Application of methods Kanban the classic pull principle SMED Optimisation of setup processes with Single Minute Exchange of Die CIP processes as part of the business game Introduction to Value Stream Mapping (VSM) can analyse the causes of delivery problems and low productivity can develop and implement ideas for meeting customer requirements and process improvements 2 days Online booking:

53 Lean Production Organisation SMED Reducing set-up time with SMED LP131 Optimum batch size is often determined based on minimum inventory and job changeover costs. But this approach has one critical flaw: It views changeover costs as unchangeable. This often results in overproduction, excessive inventories, adjusted transport routes and scrapping, high cycle times and delivery problems. This course enables you to radically reduce machine and plant downtime caused by setup. Operators, Maintenance, Design/Engineering, Trainer, Management Relationship between batch size and setup time Reducing setup times as the only way to reduce batch sizes and inventories in production The SMED (Single Minute Exchange of Die) method and its phases The OTED (One Touch Exchange of Die) method Constructive solutions for fast setup processes Work organisation options for fast setup processes Influence on production control Practical implementation of methods in a model plant is able to recognise waste knows the importance of short setup times for fast and economical order processing, flexible production and low inventories can apply and teach the SMED method 1 day Online booking: 53

54 Organisation Lean Production TPM Maintenance strategies and TPM LP141 This course provides service technicians with an overview of commonly used maintenance strategies, compares these based on different requirements and thus provides you with a basis for making maintenance decisions to maximize availability in your own company. Operators, Maintenance, Design/Engineering, Trainer, Management Production systems and their influence on maintenance Six typical types machine and system loss Roles and self-image in maintenance Organizational structures for maintenance Comparison of maintenance strategies: Event-oriented maintenance Routine maintenance Total Productive Maintenance (TPM) Reliability-Centered Maintenance (RCM) Risk-Based Maintenance (RBM) Data for recording maintenance performance Examples and practical exercises can establish sources of loss on machines and systems sees maintenance as a service provider for production can evaluate various maintenance strategies and select the appropriate one for the company or various machines can implement the company s maintenance strategies can select and collect data for recording maintenance performance Prerequisites Experience in maintenance 2 days Online booking:

55 Lean Production Organisation Lean Administration Game LP511 Although efficient administrative processes are essential for the productive operation of any company, complex administrative tasks often exhibit a high level of waste, such as unnecessarily long meetings, duplication of work, fuzzy responsibilities and an unfiltered flood of information. This waste is counterproductive to the aim of administration contributing to value creation in the company. The overall performance of a company can only be improved if processes in the administrative units are analysed, employees sensitised to change and processes continuously optimised. The flow of information must strictly be focussed on essentials and all unnecessary actions must be eliminated. The Lean Administration Game gives participants the opportunity to experience the astonishing improvements that can be made in administrative processes by playing a 45 minute game several times and improving it each time. As a result the participants also learn to identify and eliminate the different types of waste. Design/Engineering, Trainer, Management Value creation and waste in administration Principles for designing lean administrative processes Identifying deficiencies in existing processes with the help of a detailed process analysis Professionally designing administrative processes A clean and tidy working place as basis for efficient working Optimisation approaches for administrative processes and their practical implementation in a concrete example Organisational requirements for successful process optimisation Immediate implementation and revision of the acquired knowledge can describe the principles of Lean Administration has experienced the dramatic improvements that Lean Administration can bring can describe the eight types of waste has gained experience in identifying and eliminating forms of waste 2 days Online booking: 55

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57 People P-NEU Bringing out your best side Social skills and effective networks are the key to a successful organisation. In the future, both managers and specialists will be required to continue developing not only their technical but also their social skills. Knowing how to overcome difficult situations and support teams throughout processes of change is becoming more and more important. Festo will teach you how to positively design all levels of a process in order to achieve a successful overall solution. Prerequisites /Price Comments 57

58 People Leadership Leadership Training Module 1 New! LS111 This module on the Principles of Leadership is the first of 3 that includes team leadership and personal mastery. With a minimum theory and maximum activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make. Management Principles of leadership Leading is communicating One to one leadership skills Leading yourself understands what constitutes a good leader identifies the changes necessary to become a good leader understands the principles of management knows the key tasks of a manager knows different styles of leadership and how and when to apply them knows how and when to delegate Prerequisites The course is designed for First Line Leaders, that is, junior management. 3 days Comments The 3 modules take place over a roughly 6-month period. An interim project defined at the end of the first module is completed by participants. It is recommended the program is preceded and closed by a company-internal review meeting (participant and superior). The modules are best run with around 12 participants. 58 Online booking:

59 Leadership People Leadership Training Module 2 New! LS242 This module on the Team Leadership is the second of 3 that includes team leadership and personal mastery. With a minimum theory and maximum activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make. Management can explain what constitutes a team, the team cycle and different roles within a team can match individual needs to roles can explain basic time management techniques understands the importance of building relationships and alliances in the business has achieved self-awareness of their personal values and behaviour and understands how others perceive them have identified the perception they wish others to have of them and the actions necessary to achieve this can describe the basic stages of change and the associated feelings people experience can apply techniques to guide individuals through the transition have created a plan for development of skills and one specific personal topic that puts practice into action 3 days Comments The 3 modules take place over a roughly 6-month period. An interim project defined at the end of the first module is completed by participants. It is recommended the program is preceded and closed by a company-internal review meeting (participant and superior). The modules are best run with around 12 participants. Building and managing teams Roles and group dynamics Team leadership skills Handling conflict Online booking: 59

60 People Leadership Leadership Training Module 3 New! LS253 This module on the Principles of Leadership is the third of 3 that includes team leadership and personal mastery. With a minimum theory and maximum activities, you experience key leadership principles and skills and gain an understanding of what makes a good leader (role model). Group activities give you a shared view of leadership and allow you to start identifying the changes you need to make. Management Developing the leadership personality The leader as coach and mentor Leading through change Networking and sparring has completed a personal action and the results/learning from the results has been presented and discussed in small groups has reviewed key learning so far based on personal action plan and entified and is committed to future actions has identified an sparring partner for continued peer coaching 3 days Comments The 3 modules take place over a roughly 6-month period. An interim project defined at the end of the first module is completed by participants. It is recommended the program is preceded and closed by a company-internal review meeting (participant and superior). The modules are best run with around 12 participants. 60 Online booking:

61 Train-the-Trainer People Train-the-trainer Mastering key trainer skills New! TTT111 If you want to impart knowledge or train competencies, you not only need the specialist knowledge but didactic know-how. This course will teach you in two modules to present content in a clear and engaging way, thus increasing effectiveness. This Train the Trainer course gives you methods and important tips that will allow you to meeting your training goals in a professional and qualified manner. Trainer knows the classical learning mechanisms and can adapt training content to participants needs knows creative techniques to make technical training engaging knows the most important media and knows how they can be used for a specific training aim or target group can communicate effectively with participants knows feedback rules and can give and receive feedback can structure training content in a clear and appropriate way can present complex topics clearly through didactic reduction 2 x 3 days with a few month between the courses for preparing a course work and practicing the content Didactics and methods for training Competency-based training, training aims and seminar design Physiology of learning Didactic reduction Teaching and learning methods Progress checks Active listening and asking questions Giving and receiving feedback Online booking: 61

62 People Communication Service Ambassador Communication skills for service engineers 62 CO111 This course presents a compelling new approach to customer communication. Proven tools guide the service professional and develop the core skills needed for effective communication. The training course is part of the four-part Service Ambassador program providing you, as a service engineer, with the skills to build relationships, enhance loyalty, discover opportunities and differentiate their business from the competition. Maintenance, Trainer has developed an increased awareness of customer perceptions is able to apply the customer communication cycle has enhanced customer-focused communication skills has developed skills to help identify customer needs and expectations can identify ways to enhance the customer s opinion of themselves and their company can develop a personal action plan to help implement benefits gained in daily working Prerequisites Practical understanding of the machines for which customer support is required as well as experience in visiting customers in an after-sales technical support role 2 days Identifying the environmental factors The core competencies of a professional and successful service engineer Comparing modern consultative and adversarial communication The communication cycle Key skills for setting the stage Strategic questioning skills Listening skills and the barriers to effective listening Identifying customer needs and expectations Delivering the result customer focus Achieving customer satisfaction and future commitment Online booking: