Trinity Valley Community College

Transcription

1 Trinity Valley Community College Bookstore Satisfaction Survey Report Spring 2015 ATHENS Student Status Mean: 1.31 Full-Time 54 Part-Time No AGREEMENT: I am greeted when entering the bookstore Strongly Agree 62 Agree 36 Neutral 10 Disagree 3 Strongly Disagree 1 Don't Know or N/A Mean: 4.38

2 AGREEMENT: It is easy to get assistance at the bookstore Strongly Agree 70 Agree 35 Neutral 5 Disagree 1 Strongly Disagree 0 Don't Know or N/A Mean: AGREEMENT: Bookstore staff responds to feedback to improve services Strongly Agree 61 Agree 32 Neutral 12 Disagree 0 Strongly Disagree 0 Don't Know or N/A Mean: No

3 AGREEMENT: Bookstore staff has reasonable resolutions to my problems Strongly Agree 62 Agree 36 Neutral 9 Disagree 0 Strongly Disagree 0 Don't Know or N/A Mean: No AGREEMENT: The bookstore has attractive displays Mean: 4.37 Strongly Agree 60 Agree 36 Neutral 13 Disagree 3 Strongly Disagree 0 Don't Know or N/A

4 AGREEMENT: The bookstore has helpful in-store signs Strongly Agree 67 Agree 38 Neutral 6 Disagree 1 Strongly Disagree 0 Don't Know or N/A Mean: 4.53 AGREEMENT: The bookstore has the course materials I need, when I need them Strongly Agree 63 Agree 39 Neutral 9 Disagree 1 Strongly Disagree 0 Don't Know or N/A Mean: 4.46

5 AGREEMENT: The bookstore has reasonable hours of operation during the semester Strongly Agree 63 Agree 36 Neutral 8 Disagree 2 Strongly Disagree 0 Don't Know or N/A Mean: AGREEMENT: The bookstore has reasonable hours of operation during registration Strongly Agree 61 Agree 42 Neutral 7 Disagree 1 Strongly Disagree 0 Don't Know or N/A Mean:

6 AGREEMENT: The bookstore does a good job of educating us on why books cost so much Strongly Agree 51 Agree 26 Neutral 24 Disagree 5 Strongly Disagree 4 Don't Know or N/A Mean: AGREEMENT: I understand why books are expensive (publishers represent 75% of cost) Strongly Agree 47 Agree 29 Neutral 23 Disagree 6 Strongly Disagree 4 Don't Know or N/A Mean: No

7 Satisfaction: Assistance of staff Mean: 4.51 Very Satisfied 64 Satisfied 40 Neutral 7 Dissatisfied 0 Very Disssatisfied 0 Don't Know - N/A Satisfaction: Friendliness of staff Mean: 4.63 Very Satisfied 72 Satisfied 37 Neutral 2 Dissatisfied 0 Very Disssatisfied 0 Don't Know - N/A

8 Satisfaction: Knowledge of staff Mean: 4.50 Very Satisfied 62 Satisfied 44 Neutral 4 Dissatisfied 1 Very Disssatisfied 0 Don't Know - N/A Satisfaction: Selection of school supplies Mean: 4.41 Very Satisfied 58 Satisfied 41 Neutral 10 Dissatisfied 0 Very Disssatisfied 1 Don't Know - N/A

9 Satisfaction: Variety of college logo items Mean: 4.37 Very Satisfied 53 Satisfied 45 Neutral 9 Dissatisfied 2 Very Disssatisfied 0 Don't Know - N/A No Satisfaction: Variety of clothing items available for purchase Very Satisfied 60 Satisfied 34 Neutral 14 Dissatisfied 2 Very Disssatisfied 0 Don't Know - N/A Mean:

10 Satisfaction: Ease of locating products I need at the bookstore Very Satisfied 65 Satisfied 35 Neutral 8 Dissatisfied 0 Very Disssatisfied 0 Don't Know - N/A Mean: Satisfaction: ONLINE textbook purchasing process Mean: 4.18 Very Satisfied 43 Satisfied 30 Neutral 23 Dissatisfied 0 Very Disssatisfied 1 Don't Know - N/A No

11 Satisfaction: ONLINE textbook rental process Mean: 4.18 Very Satisfied 40 Satisfied 29 Neutral 21 Dissatisfied 0 Very Disssatisfied 1 Don't Know - N/A No Satisfaction: ONLINE textbook rental return policy Mean: 4.17 Very Satisfied 40 Satisfied 27 Neutral 22 Dissatisfied 0 Very Disssatisfied 1 Don't Know - N/A No

12 Satisfaction: Bookstores return policies Mean: 4.31 Very Satisfied 53 Satisfied 34 Neutral 15 Dissatisfied 0 Very Disssatisfied 2 Don't Know - N/A No Satisfaction: Bookstore textbook buy back procedures Mean: 4.31 Very Satisfied 53 Satisfied 33 Neutral 13 Dissatisfied 1 Very Disssatisfied 2 Don't Know - N/A No

13 Satisfaction: Using financial aid for your bookstore purchases Very Satisfied 61 Satisfied 30 Neutral 8 Dissatisfied 1 Very Disssatisfied 0 Don't Know - N/A Mean: No Likely: Purchase and use E-books over traditional textbooks in the future Very Likely 0 Likely 0 Neutral 0 Unlikely 0 Very Unlikely 0 Don't Know or N/A 0 Mean: - No Invalid

14 Likely: Make a future online purchase Mean: 3.63 Very Likely 32 Likely 29 Neutral 21 Unlikely 14 Very Unlikely 7 Don't Know or N/A Likely: Rent a Textbook in the future Mean: 3.67 Very Likely 30 Likely 29 Neutral 26 Unlikely 11 Very Unlikely 5 Don't Know or N/A No

15 Likely: Make a future purchase at the bookstore Mean: 3.76 Very Likely 32 Likely 33 Neutral 25 Unlikely 10 Very Unlikely 4 Don't Know or N/A Likely: Purchase more clothing and merchandise if there was a better selection Very Likely 59 Likely 40 Neutral 9 Unlikely 1 Very Unlikely 0 Don't Know or N/A Mean:

16 Likely: Purchase computers and other electronics if it were available Very Likely 45 Likely 32 Neutral 22 Unlikely 6 Very Unlikely 0 Don't Know or N/A Mean: How many times through the school year do you shop at the campus bookstore for any reason? or more 0 Mean: - 0 Invalid

17 For the textbooks you needed at TVCC, what percentage did you purchase at this bookstore? 0% % % % % Mean: No How many times have you have rented TEXTBOOKS using our online rental services? or more Mean: No