Highways England Awards. Celebrating excellence in safety, customer and delivery

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1 Highways England Awards Celebrating excellence in safety, customer and delivery Deadline for entries is 3 December 2018

2 Contents Introduction 3 Jim O Sullivan 3 About the awards 4 About the awards 4 Award categories 5 Safety 5 Excellence in occupational health and wellbeing 5 Excellence in safety for road users 5 Championing safety 7 Leading behaviour change for safety 7 Customer 8 Excellence in customer service 8 Improving customers journeys 8 Improving employee engagement and behavioural change 8 Delivery 11 Excellence in environment and sustainability 11 Leading in efficiencies and continuous improvement 11 Project of the year 12 Chairman s Award 12 Excellence in safety 12 Judging 13 Submitting entries 14 Rules of entry 15 2

3 Introduction At Highways England we are constantly challenging ourselves and our supply chain to achieve more for our customers. We focus our efforts around our three imperatives safety, customer and delivery and seek out ways to improve and innovate in these areas. The enable us to reflect on our accomplishments, celebrate our achievements and share examples of excellence in our industry. These awards continue the legacy of the Health Safety and Wellbeing Awards and Supplier Recognition Scheme of 2018 under a new, single event that recognises the very best work of our company and our suppliers. I encourage you to apply for these awards; I look forward to seeing the submissions and the quality of entries. I know we have committed, talented, and motivated people in our company and supply chain. This is your opportunity to take pride in your achievements and to allow Highways England to celebrate the contributions made by those who work with us and for us. The awards ceremony will be held at The Vox Conference Centre, Birmingham on 28 March The winners, from our company and our supply chain, will be announced for each of ten categories, plus our prestigious Chairman s Award that focuses specifically on excellence in safety and getting people home safe and well. Jim O Sullivan Chief Executive, Highways England 3

4 About the awards The are designed to recognise people in both our company and our supply chain who have contributed notable improvements in the safety, customer experience and delivery of our network. We invite applications from all Highways England employees, our suppliers and their supply chain (including extended supply chain, small and medium enterprises, etc). Entrants shortlisted by the judging panel will be invited to showcase their nominations at an exhibition at the awards ceremony on 28 March 2019 and will be contacted in early February. They set the bar of expectation for those working for us and with us through a single, high profile event that celebrates individuals, teams, projects and companies who have committed to innovate and improve our business. We are seeking applications that are inspirational to others. The winners will reflect the very best in our sector and demonstrate the highest standards for our industry. The judges will look for nominations that demonstrate clear outcomes and benefits and how these have been evaluated against success. The 11 categories include the prestigious Chairman s Award for Excellence in safety, which is our first imperative. Our awards aim to: Recognise the Highways England values and behaviours expected to deliver against our three imperatives safety customer delivery Encourage individuals and teams to contribute towards continuous health and safety improvements Identify exemplars in promoting a positive culture and a diverse and inclusive workforce Share innovation and best practice across the industry 4

5 Award categories Safety Excellence in occupational health and wellbeing Excellence in safety for road users The health and wellbeing of our people is essential to create a productive working environment that supports Highways England staff, contractors and supply chain. This award seeks to celebrate the ideas, actions and outcomes that have contributed to significantly improving standards in health and wellbeing. We are looking for initiatives that have used evidence-based methods, innovative improvements or strategic, targeted activity to integrate health and wellbeing into the culture of an organisation. Keeping our customers safe on our strategic road network is one of the most important responsibilities we have. This category commends extraordinary contribution to delivering our road safety ambition. We welcome submissions from organisations, teams, or individuals who have achieved above and beyond what is expected in support of our road safety strategic pillars of safer roads, safer vehicles and safer people. Evidence of tangible benefits and outcomes Evidence of safety in design, communications and behavioural change demonstrating an innovative approach Use of innovation to improve and incorporate support The impact of the contribution in reducing causalities and collisions Demonstration of a proactive, strategic approach that goes beyond regulatory standards and requirements Demonstration of wider tangible benefits including cost and risk reduction Positive impact on employee engagement 5

6 CREATING A SAFE ENVIRONMENT FOR OUR PEOPLE MUST INCLUDE THE BEHAVIOUR OF THOSE WE ARE TRYING TO KEEP SAFE 6

7 Championing safety Achieving the best safety standards is only possible when individuals and teams work together to constantly evolve and improve. This award recognises the team or individual that has had an exceptional influence on health and safety in their daily role. Leading behaviour change for safety Creating a safe environment for our people must include the behaviour of those we are trying to keep safe. This award celebrates the team or individual who has exceeded expectations to improve safety through behaviour change and effectively recognised and challenged unsafe behaviour. How the team/individual has influenced or changed health and safety culture How the team/individual has gone above and beyond to improve health, safety and wellbeing Diversity of approach with evidence of reaching different audiences How outcomes have been shared across the wider business Effective outcome resulting in change of behaviour eg compliance or enforcement Effective and targeted means of communication Diversity of the approach, with evidence of reaching different audiences through the lens of equality, diversity and inclusion Evidence of increased employee engagement and wellbeing Outcome of educational or awareness campaigns Collaboration with other industry bodies 7

8 8 Customer Excellence in customer service What we do makes a big difference to our customers and we want customers to trust us. Our customer experience award category seeks to celebrate the outstanding contributions and achievements to improving experiences of our diverse customers and communities. The award is for an individual, team or organisation. Demonstrating we are listening and responding to our customers and communities through effective and accessible engagement and contact Evidence that we provide the people who use or are impacted by our services and our network with an improved service Evidence of working collaboratively with others to enable our customers to have better journeys as a result of great customer service Improving customers journeys Managing both planned and unexpected events and incidents is a crucial activity that can have major impacts on our customers and communities to show that we care. Our effective network management category provides an opportunity to commend those who have demonstrated a caring and inclusive customer focused approach to the effective management of our network. The award will go to an individual, team or organisation. Taking ownership for effective customer service provision demonstrated by effective network management Seeing network activity through the eyes of our diverse customers and making changes to improve their needs and experiences Helping our customers to feel in control of their journeys Improvements to roadworks and signage to enable customers to make safer and more efficient journeys Showing our customers that we care Improving employee engagement and behavioural change Customer service is everyone s responsibility and we want everyone to realise they have a contribution to make. It is vital to the success of everything we do. An inclusive working environment where we all help each other results in better relationships, better communication and better customer experiences. This award provides the opportunity to celebrate the delivery of effective employee engagement and/or behavioural change. The award can be for an individual, team or organisation. Generating pride and passion amongst our staff and/or supply chain in the crucial roles they play in connecting diverse customers, communities and businesses Evidence of developing a customer-focused culture that supports this, with a clear link to Highways England values Demonstrating how customer focused change is driven internally and externally through working relationships

9 WHAT WE DO MAKES A BIG DIFFERENCE TO OUR CUSTOMERS 9

10 A strong, diverse and skilled workforce is vital TO achieving our company goals 10

11 Delivery Excellence in environment and sustainability Leading in efficiencies and continuous improvement Developing initiatives or schemes that deliver an improved environment that works harmoniously with its surroundings is of great importance to us. This award celebrates those who have delivered effective environment and sustainability outcomes. This could be achieved through the development of an innovative procedure, a new policy implementation or through a cultural or behavioural change programme. A continuous drive for better and more efficient ways of working is one way in which Highways England is recognised as an industry leader. This award recognises an individual, team or organisation that has delivered significant efficiency savings through an innovative new product or system, or by applying continuous improvement principles to existing policies, procedures or ways of working. Minimising the environmental impacts of operating, maintaining and improving the strategic road network, and seeking to protect and enhance the quality of the surrounding environment Responsible sourcing and production processes that support workers, communities and the best practicable environmental outcomes Identification of validated efficiencies as defined within the Highways England Efficiencies Manual Knowledge sharing and evidence of application of these efficiencies across Highways England contracts or processes Delivery of innovative products or services that improve the customer/stakeholder experience Conforming to the principles of sustainable development by encouraging economic growth while protecting the environment Commercial opportunities evidenced as a result of the introduction of more efficient or new products or services Delivering long term benefits to the natural and built environment that improve safety and create a sustainable future for all 11

12 Project of the year Delivery of projects is a key focus for people who work with and for Highways England. This award recognises an individual, team or organisation that has delivered a project which focuses on the effectiveness of all stages of delivery, including design, operation and maintenance. Having the right capacity and capability in place to deliver safely, productively and with great customer focus needs to be clearly evidenced. Chairman s Award Excellence in safety Improving health and safety requires collaboration, communication and commitment to create significant change. This special award recognises the company, project, team or individual that has shown substantial improvement in health and safety through proactive, focused efforts. Evidence of high performing safety initiatives Investing in people to enhance capacity and capability through skills development and inclusive recruitment Delivery on time and to budget Performance outcomes that go beyond accident frequency rates Improvements that have been industry-leading, with clear benefits and evidence of how the improvements have been implemented Innovation and improvements that result in efficiencies and positive outcomes for customers and communities Evidence of collaborative behaviours that support and align with Highways England s imperatives and values Targeted interventions to demonstrate continuous improvement delivering performance improvements Learning outcomes and the potential to share that learning Demonstrable improvements made to safety culture and performance Delivery of innovative products, methods or services that improve workplace health and safety 12 Demonstrating how health and safety improvements are driven through effective collaborative relationships

13 Judging Entries will be judged by a panel of subject matter experts including Highways England s Chief Executive, Jim O Sullivan Submissions must clearly evidence outcomes and reflect and support our values of safety, ownership, passion, integrity and teamwork. In addition, entries should show all of the following points; entries that exclude these aspects will lose points in judging and may not proceed through the first review. Aims and objectives The aims and objectives of the programme or innovation short, medium and long term. Achievement Clear evidence of the beneficial effect that the programme or innovation has had on the target audience. Evidence of short, medium and long term outcomes must be presented in both quantitative and qualitative forms. Evaluation Measurement of the success of the achievement. Evidence of the method of evaluation is important and must be linked to the aims and objectives. Engagement and collaboration Evidence of engagement with key stakeholders/end users in your programme or initiative. If this is a programme or initiative that would benefit others in the industry, any evidence of promoting this to a broader audience, or replication of the achievement elsewhere. 13

14 Submitting entries Online entry forms are available at Entries must be submitted using this online platform only. The opening date for applications is 9.00 am on 1 October The closing deadline for receiving entries is 5.00pm on 3 December Shortlisted entrants will be advised in February 2019 and will be required to provide a brief video to be used at the awards ceremony. Shortlisted entrants will be invited to showcase their nomination at an exhibition prior to the awards ceremony. The winners will be announced at the ceremony on 28 March For more information please contact us at HEawards@highwaysengland.co.uk 14

15 Rules of entry Projects/programmes/campaigns/initiatives must be related to work undertaken with Highways England largely or significantly between 1 January and 2 December Each entry is eligible for one award only. Please ensure you choose the most appropriate category. The judges reserve the right to move a submission to another category if they believe it is a more appropriate fit. Supporting evidence must include appendices and photos. We expect to receive a high volume of submissions and unfortunately we are unable to provide feedback on unsuccessful nominations. Highways England accepts no responsibility for entries which are not submitted in accordance with the rules of entry (which includes lost, incorrect or delayed entries). The judging panel s decisions are final. Highways England will have no responsibility to nominees who do not win an award. 15

16 If you need help accessing this or any other Highways England information, please call and we will help you. Crown copyright You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence: visit write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or Mapping (where present): Crown copyright and database rights 2018 OS You are permitted to use this data solely to enable you to respond to, or interact with, the organisation that provided you with the data. You are not permitted to copy, sub-licence, distribute or sell any of this data to third parties in any form. This document is also available on our website at For an accessible version of this publication please call and we will help you. If you have any enquiries about this publication or call *. Please quote the Highways England publications code PR134/18 Highways England creative job number GFD18_0218 *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone. Calls may be recorded or monitored. Printed on paper from well-managed forests and other controlled sources when issued directly by Highways England. Registered office Bridge House, 1 Walnut Tree Close, Guildford GU1 4LZ Highways England Company Limited registered in England and Wales number