EAST SUSSEX FIRE AUTHORITY Job Description

Transcription

1 EAST SUSSEX FIRE AUTHORITY Job Description Work Designation: Resources / Treasurer Location: Shared HQ Job Title ITG Manager Rank or Grade: Job Family 7 (subject to Job Evaluation) Responsible To: Assistant Director Resources / Treasurer MAIN PURPOSE OF JOB To act as the strategic lead for information and technology vision and strategy development, governance and service delivery. The post holder will act as the key strategic Information Technology (IT) advisor to the organisation, leading the identification, development, delivery and management of IT services to meet the strategic and operational needs of the Authority. A key feature of the role will be to provide direction for and maintain oversight of the IT Governance team (ITG) responsible for the management and delivery of Value for Money, best practice, strategically aligned secure and architected IT services. This will include IT supply governance to include management of the managed IT service supplier to assure performance against agreed service levels and contractual obligations, together with the management of additional IT contracts. The post holder will also have responsibility for ensuring that Authority defines and embeds a rigorous information governance environment and practices. POSITION IN ORGANISATION 1. Directly Responsible To: Assistant Director Resources / Treasurer 2. Those Directly Supervised: Lead Technical Architect Outsourcing Relationship Manager Information Security & Data Protection Officer 3. Specialist Relationships (Internal): Assistant Directors CMT SIRO

2 Finance Manager Procurement Manager Programme and Project Boards Senior Business Stakeholders 4. Specialist Relationships (External): All Contracted Suppliers Other Public Sector Organisations RESPONSIBILITIES AND DUTIES OF JOB 1. Strategic IT Leadership Establish and promote the vision for IT within the Service, and lead on the strategic development of IT services ensuring a coordinated and business led approach. Lead the further development and maintenance of the ESFRS 3-5 year IT Strategy and associated delivery roadmap. Act as a trusted IT business advisor and gatekeeper for the organisation; helping to identify and validate opportunities for continuous service improvement through the effective and efficient use of IT both within the organisation and where appropriate, with other public sector organisations. Lead and oversee the portfolio of IT programmes delivering the IT Strategy and coordinate IT activity across ESFRS, actively prioritising competing programmes and projects and brokering available resources effectively to drive greatest value. 2. IT and Information Governance Maintain internal responsibility for the development of fit for purpose, strategically aligned and secure IT services by the IT Managed Service Supplier and ensuring that best value, best practice service is delivered according to the agreed contract. Oversee the sourcing and management of the portfolio of IT suppliers for services outside of the main IT managed services contract. Maintain responsibility for the introduction of an enterprise architecture approach to IT service development. Establish a vision and architecture for Information Governance together with supporting information management processes to ensure effective, secure, and legal use of Service information. Support the Senior Information Risk Owner (SIRO) in managing the Authority s strategic information risks 3. Business Relationship Management Act as the strategic interface for the purpose of business and IT strategy development, business initiative identification, service management, contract management, risk management and business relationship management.

3 Lead business engagement with the Authority to identify strategic and operational requirements that require IT support. Allocate resources from the ITG team to contribute to the development of programme and project business cases that have an IT component. 4. ITG Team Management and Corporate Management Lead, develop and foster an environment in which ITG team members can develop the skills and knowledge required to promote and deliver IT service excellence and customer service. Oversee and lead the development and management of well-defined financial, contract, supplier, risk and service delivery processes and standard operating procedures to ensure the effective operation and audit of the ITG department and support future growth. Establish and oversee a rigorous approach to IT budget and annual planning. LIMIT OF AUTHORITY 1. Personnel: To lead interviews for staff for the Department with authority to make appointments To recommend disciplinary action but no authority to dismiss. 2. Financial: 25k sole responsibility. Advises and facilitates spend on a budget of 3m. NOTE: This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level or responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. All staff must comply with all Service and Corporate Polices including Equal Opportunities and Health and Safety at Work. All staff must safeguard and promote the welfare of children and protection of vulnerable adults in line with the policies of East Sussex Fire and Rescue Service and East Sussex Fire Authority.

4 EAST SUSSEX FIRE AUTHORITY Person Specification Title: ITG Manager Grade: Job Family 7 Directorate: Resources / Treasurer Department: ITG KNOWLEDGE 1 Educated to relevant degree level or other formal equivalent. Essential 2 Degree in Computer Science, Engineering or Business Management. Desirable 3 Extensive knowledge of Portfolio, Programme and Project Management e.g. Prince 2, MSP, PM3 Essential 4 In-depth knowledge and experience in creating business and IT strategies within the public sector, Essential. 5 Extensive knowledge of programme planning techniques used within the public sector, applying established and recognised methods in the development and delivery of IT related programmes to support effective delivery of the strategy - Essential 6 Extensive knowledge of designing and maintaining business, IT and information governance architectures within the public sector Essential. 7 Sound knowledge of key elements of infrastructure, applications and devices Essential. 8 Knowledge of statutory and legislative requirements determining the safe, effective and secure design and delivery of information technology Desirable. 9 Sound understanding of ITIL best practice Desirable. 10 Knowledge of stakeholder identification and analysis techniques to lead and inform stakeholder management planning and delivery - Essential 11 In-depth knowledge of business case development including large scale Cost/benefit analysis Essential. 12 Knowledge of Business Process Redesign methodologies, and their application to identify and plan service delivery improvements through the use of IT Desirable 13 Knowledge of the suite of applicable Standard Operating procedures required supporting effective IT management (e.g. risk, security, information management, contract management etc). Essential. 14 In-depth of knowledge of annual planning and IT management practices. Essential. 15 In-depth knowledge of team design principles, allocation and supervision of resources to achieve the objectives of the ITG department. Essential. 16 Excellent knowledge of staff development practices and personal development planning including team design, resource allocation, management, and facilitating staff career development through coaching, feedback and mentoring. Essential.

5 INTELLECT 1 Ability to maintain a strategic business perspective whilst managing delivery of service - Essential 2 The ability to rationalise and prioritise business requirements from multiple stakeholders to inform a realistic and achievable roadmap of longer term IT service delivery - Essential 3 The ability to make strategic connections across different parts of the organisation, identify common themes in amongst individual departmental requirements - Essential 4 Ability to identify dependencies between business programmes that have an IT component - Essential 5 Ability to resolve conflicts between strategic and transformational IT requirements, operational BaU delivery requirements and allocate resources accordingly - Essential 6 Ability to think and lead under pressure, during times of ambiguity, or within tight timescales Essential. 7. Ability to assess problems and options, and work with suppliers to identify workable solutions that meet multiple business needs, within cost and quality parameters - Essential INTERPERSONAL & COMMUNICATION SKILLS 1 Excellent, communication, negotiation and influencing skills to enable engagement with internal stakeholders and suppliers; identify and resolve strategic conflicts. -- Essential 2 The ability to mentor and advise staff.- Essential 3 The ability to form excellent relationships with internal and external business, technical and political stakeholders - Essential 4 The ability to articulate complex IT concepts to all levels in order that the impact of IT services on the working environment is easily understood. Essential. 5 Excellent numerical, written and verbal communication skills together with the ability to represent ESFRS on all matters IT related (internally and externally] Essential PREVIOUS EXPERIENCE 1 Demonstrable experience of Business and IT Strategy development in public sector, with clear evidence of designing and delivering IT services to support a range of business functions in multiple public sector environments - Essential 2 Extensive demonstrable experience of leading and informing IT programme design and delivery in multiple public or private sector organisations. Specifically in the creation and oversight of programme level delivery initiatives to support IT delivery across multiple business functions Essential. 3 In-depth experience of establishing year on year IT related financial and business improvements, supported by evidence of delivery of RoI and or business benefits in multiple environments Essential. 4 Demonstrable experience of managing multi-million IT services, having led and managed varied IT service arrangements within multiple public (and or private) sector environments Essential. 5 Demonstrable experience of designing and maintaining business, IT and information

6 governance architectures within the public sector Desirable. 6 Demonstrable experience of leading the transition of large scale IT Services to an outsourced environment on one or more occasions Essential 7 Experience of overseeing the implementation of ITIL Change management, Service Management, Request Fulfilment and Incident management processes in multiple public or private sector environments Desirable. 8 Proven record of accomplishment in managing complex senior level stakeholder relationships within multiple public (or private sector environments (internal and external), reconciling conflicting viewpoints and objectives to achieve consensus Essential. 9 Proven experience of leading the creation of business cases and service delivery specifications to deliver multi-million services and or efficiencies, including the development of Strategic Outline Cases, Outline Business Cases and Full Business Cases using proven methods such as Green Book/ 5 Case model as appropriate Essential. 10 Proven experience of leading/ informing IT enabled business change and process redesign within multiple public sector environments to achieve IT enabled benefits Essential. 11 Demonstrable experience of Senior IT Management within multiple local government, public sector or fire service organisations, including designing supporting strategic and operational processes and working with Principal Officers and senior managers. Essential 12 Proven record of accomplishment in team design, resource allocation, management, and facilitating staff career development through coaching, feedback and mentoring. Essential. OTHER 1 Support CMT and Fire Authority with strategic IT advice and input as required. Essential 2. Contribute to effective strategic audit and assurance. Essential 3 Mobility to travel around the County - Essential 4 Commitment to diversity and the aims of the organisation - Essential