CERTIFIED. Training Coordinator. H.H. Sheik Sultan Tower (0) Floor Corniche Street Abu Dhabi U.A.E

Transcription

1 CERTIFIED Training Coordinator H.H. Sheik Sultan Tower (0) Floor Corniche Street Abu Dhabi U.A.E

2 Course Introduction: At the core of our changing environment are those involved in learning, training and people development? They are critical to the success of the organization. Their work must be based on a professional and rigorous understanding of organizational and individual learning, they must build relationships and create a true customer focused organization; they must ensure that their own organization is built on sure foundations of direction, focused objectives, deliverables and measurements of success and they must deliver results that have clear value to the organization. The purpose of this four day course is to give the foundation to your current or future role of a training coordinator. Just as with any other profession, there is knowledge that must be based on good empirical evidence, there are skills you need to master and there are beliefs and values that usefully underpin the work that you do. Throughout the course, you will identify the knowledge, work on the skills and develop the beliefs and values that will make you most effective in your training role. Course Objectives: Upon successful completion of this course, participants will: Recognize the key concepts of both personal and organizational learning by linking learning with change and performance management Identify the key activities of the HRD function in your organization and your role within it Produce a profile of competencies of the training professional and set up a learning program to deliver them Provide analysis and advice to operational managers on how learning interventions will improve their Departmental performance Analyze learning needs, plan training and organize their delivery Set up effective administration systems and procedures, record training information, personal development plans for all staff and reporting to more senior management Promote the HRD function throughout the organization, meeting with operational managers, designing user-friendly communication and projecting a professional image of the learning department that fits the technology environment of the organization Prepare and control the learning department s budget Who Should Attend? Experienced human resource professionals and executives interested in improving their individual leadership performance HR196 REVISION 000 PAGE 2 OF 5

3 Course Outline: Personal and Organizational Learning Identifying the training professional in you The learning organization how do people learn and how do organizations learn? Fundamentals of the learning organization; systems thinking, personal mastery, mental models, a shared vision and team learning Performance management Change and leadership HRD Department Effectiveness Understanding the organization s strategy Defining the learning department processes Basic processes: analyze; propose, create, implement, assess Relationships, network and customer service Supporting administration processes Core Competencies Competencies what are they? Building understanding and trust with clients Collaborating for success using coaching techniques to understand the client s performance problem, identify appropriate interventions, whether training or others, and getting buy in from the manager Delivering measurable results Keeping up to date with current learning initiatives blended learning, training evaluations, competency frameworks, etc Implementing a systematic training process booking procedures, pre and post course documentation, cancellation policies, training facilities, equipment and material Operational Performance, Causal Analyses and Learning Needs Analysis Perception vs reality Understanding the performance issue coaching the client Causal analysis critical incident analysis and Ishikawa Performance gap and the training gap Collecting data across the company at company, department, team and individual level Defining learning objectives Individual and Team Learning Journeys Defining interventions Formal and informal learning HR196 REVISION 000 PAGE 3 OF 5

4 Trainers, facilitators, coaches, mentors and more Pre and post program activities Individual and Team Learning Journeys The intervention agreement including the learning objectives Choosing the right internal or external trainer and agreeing their brief Agreeing the program content and delivery style with the trainer Booking venues room, meals, facilities Preparing and ordering course materials and supplies Coordinating and dispatching joining instructions, etc Ensuring attendance and satisfactory nature of the event Evaluating the results of the intervention Reporting the success Supporting the learners back in their working environment Validation and Evaluation Closing the performance gap Measuring the success of learning intervention The feedback process Reporting departmental success Administration Processes and Procedures Applying the policies The intervention process and related documentation Appraisals, Personal Development Plans (PDPs) and career progression The planning process The training events Feedback Reporting to senior management Learning management systems The Numbers Game Setting the departmental budget for all segments of the budget - Apprenticeships, competency, development, education - Strategic interventions Budget management Variance Analysis HR196 REVISION 000 PAGE 4 OF 5

5 Course Methodology: A variety of methodologies will be used during the course that includes: (30%) Based on Case Studies (30%) Techniques (30%) Role Play (10%) Concepts Pre-test and Post-test Variety of Learning Methods Lectures Case Studies and Self Questionaires Group Work Course Fees: To be advice as per course location. This rate includes participant s manual, Hands-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day. Course Certificate: International Center for Training & Development (ICTD) will award an internationally recognized certificate(s) for each delegate on completion of training. Course Timings: Daily Course Timings: 08:00-08:20 Morning Coffee / Tea 08:20-10:00 First Session 10:00-10:20 Coffee / Tea / Snacks 10:20-12:20 Second Session 12:20-13:30 Lunch Break & Prayer Break 13:30-15:00 Last Session HR196 REVISION 000 PAGE 5 OF 5