ANNUAL PERFORMANCE PLAN

Transcription

1 CELEBRATING 130 YEARS est Government Printing Works ANNUAL PERFORMANCE PLAN 2018/2019 State Mandated Security Printer

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3 Government Printing Works ANNUAL PERFORMANCE PLAN 2018/2019

4 GPW ANNUAL PERFORMANCE PLAN Foreword by the Minister of Home Affairs The government printing works (GPW) is the state s mandated security printer and its mission is to provide cost effective, secure, reliable and timeous services to all spheres of government. GPW also disseminates government information through secure technology, innovation and service excellence. For the financial year, GPW will continue to strive towards achieving the strategic outcome-oriented goals that contribute to the government national outcomes, and objectives set out in the National Development Plan. The Annual Plan (APP) includes milestones and targets for specific activities that GPW will undertake and against which performance will be measured and monitored. GPW intends to deliver on outcomes for as follows: Reposition GPW business processes to ensure stability, sustainability and viability of the organisation as a critical state security printing facility Optimise processes and facilities to increase operational effectiveness and improved customer service Recruit, develop and retain effective and efficient human capital 4

5 GPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPW GPW is a self-sustainable business entity owned by the State and has developed a business case that outlines its priorities for the next 5 to 20 years. This Annual Plan reflects priorities as outlined in the business case. I believe that GPW has a critical role to play in the Republic and the African continent in terms of production and printing of security and non-security documents. I therefore look forward to a successful implementation of the 2018/19 APP. Executive Authority MR MKN GIGABA, MP Minister of Home Affairs 5

6 GPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGP GPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGP GPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGP GPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGPWGP GPW ANNUAL PERFORMANCE PLAN OFFICIAL SIGN-OFF It is hereby certified that this Annual Plan : Was developed by the management of Government Printing Works under the guidance of the Minister of Home Affairs, was prepared in line with the current Strategic Plan of the Government Printing Works, and accurately reflects the performance targets which the Government Printing Works will endeavour to achieve given the resources made available in the budget for General Manager: Strategic Management MS A FOSI Chief Financial Officer MS J MEYER Accounting Officer: Acting Chief Executive Officer MS N MOYO APPROVED BY: EXECUTIVE AUTHORITY MR MKN GIGABA, MP Minister of Home Affairs 6

7 TABLE OF CONTENTS Part A: Strategic overview Vision Mission Values Updated situational analysis delivery environment Organisational environment Legislative and other mandates Overview of the 2018/19 budget and MTEF estimates Expenditure estimates Relating expenditure trends to strategic outcome oriented goals Part B: Programme and sub-programme plans Strategic objectives, Branch Indicators, Annual and Quarterly Targets for Office of the CEO Branch: Operations & Production Branch: Strategic Management Branch: Financial Services Branch: Human Resources Reconciling performance targets with the Budget and MTEF Part C: Links to other plans Link to equipment replacement programme Conditional Grants Public Entities Public-private partnerships Technical indicators and descriptions

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9 Part A Government Printing Works ANNUAL PERFORMANCE PLAN PART/A

10 GPW ANNUAL PERFORMANCE PLAN Part A: Strategic overview 1. Vision To be the State s mandated security printer 2. Mission To provide: cost effective, secure, reliable and timeous services to all spheres of government in printing; the public with equitable information; and dissemination of government information through technology, innovation and service excellence 3. Values Values of the GPW are: Quality and reliability Equality and diversity High productivity High Security Service oriented and excellent client experience 10

11 4. Updated situational analysis 4.1 delivery environment The performance delivery environment is addressed in the Strategic Plan Organisational environment The organisational environment is addressed in the Strategic Plan Legislative and other mandates There was no revision to legislative and other mandates. 11

12 GPW ANNUAL PERFORMANCE PLAN Overview of the 2018/19 budget and MTEF estimates 6.1 Expenditure estimates Actual 2015 Actual 2016 Forecast 2017 Budget 2018 Budget 2019 Budget 2020 Budget 2021 TOTAL SALES COST OF SALES GROSS PROFIT GP % 44,52% 44,46% 50,41% 30,19% 27,34% 26,94% 26,82% OTHER INCOME TOTAL EXPENSES Employee Benefits Administrative Expenditure Production and Stores Equipment Professional Services Depreciation and Provisions Sundry Expenditure NET SURPLUS/ (LOSS) Relating expenditure trends to strategic outcome oriented goals To achieve the strategic outcome oriented goals the necessary resources need to be available. The Government Printing Works (GPW) continues to allocate specific budget for capital expenditure in the terms of Information Technology (IT) equipment, furniture, facilities, machinery replacement programme and investment in human capital. GPW provides functional and secure printing services to South Africa and the African continent. The entity s main strategic objective is to establish itself as the security printer of choice in South Africa, SADC region and the African continent by effectively assisting its customers with complex problems of identity theft and document fraud. The entity s medium term focus will be to further modernise its production facility, and replace old equipment and machinery. 12

13 The remaining phases of the project to establish a new security printing division in Pretoria is expected to be completed by 2020/21. To date, two pavilions of the facility have been completed and are being used in the production of smart identity cards and passports. The construction of pavilion 3 and the renovations of pavilion 7 are expected to be completed with the handover of the property taking place in March Once pavilion 3 is ready for use, the entity will dispatch smart identify cards and travel documents from within the building. A projected R1.2 billion will be spent on the refurbishment over the medium term. The refurbishments are funded from the capital and reserves fund, which has set aside a total of R2.4 billion in 2018/19, R2.6 billion in 2019/20 and R2.8 billion in 2020/21 for the project, and expected be completed by the end of 2020/21. The entity is planning to buy the following equipment in 2018/19 at a total estimated cost of R180 million: two dynamic box production machines at an estimated cost of R30 million; two sheet fed printing presses at an estimated cost of R70 million; a wide-web printing press estimated at R30 million; two paper finishing machines at an estimated costs of R35 million and a narrow web printing press at R15 million. Buying this equipment will increase expenditure on goods and services from R1.5 billion in 2018/19 to R1.9 billion in 2020/21. In addition, training and recruitment personnel to use the equipment is expected to increase expenditure on compensation of employees from R929 million in 2017/18 to R1.2 billion in 2020/21. The organisation generates its own revenue, which is expected to increase from R1,5 billion in 2018/19 to R1,99 billion in 2020/21, which is mainly from manufacturing and production of security printed material such as examination papers, identity documents and passports; and from manufacturing non-security documents such as statistical reports, annual reports, brochures and standard office stationery. It is expected that GPW continues to generate own revenue thereby remaining selffunded for the next 5 to 10 years and beyond. 13

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15 Government Printing Works ANNUAL PERFORMANCE PLAN PART/B

16 GPW ANNUAL PERFORMANCE PLAN Part B: Programme and sub-programme plans 7. Strategic objectives, Branch Indicators, Annual and Quarterly Targets for Office of the CEO Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 ICT Secure and protect ICT environment 100% security vulnerabilities mitigated Percentage of security vulnerabilities detected by security assessments mitigated 100% security vulnerabilities mitigated >99% security vulnerabilities mitigated 100% security vulnerabilities detected by security assessments mitigated 100% security vulnerabilities detected by security assessments mitigated 100% security vulnerabilities detected by security assessments mitigated Annual Target Information for 2018/19 Indicator: Percentage of security vulnerabilities detected by security assessments mitigated Annual Target: 100% security vulnerabilities detected by security assessments mitigated Reporting Period: Quarterly Quarter 1 Target: 100% Microsoft patches released, applicable to GPW environment Quarter 2 Target: 100% Microsoft patches released, applicable to GPW environment Quarter 3 Target: 100% Microsoft patches released, applicable to GPW environment Quarter 4 Target: 100% Microsoft patches released, applicable to GPW environment 16

17 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 ICT Ensure ICT availability 99% system availability Percentage Availability of ICT systems 99.89% server availability >99% server availability 100% system availability 100% system availability 100% system availability Quarterly Target Information for 2018/19 Indicator: Percentage availability of ICT systems Annual Target: 100% of system availability [measuring uptime of the server hosting business systems] Reporting Period: Quarterly Quarter 1 Target: 100% system availability Quarter 2 Target: 100% system availability Quarter 3 Target: 100% system availability Quarter 4 Target: 100% system availability 17

18 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 ICT Optimise ICT Service offerings 100% of identified ICT services offerings implemented Percentage of ICT services offerings identified implemented 83% IT services offerings identified implemented >80% ICT services offerings identified implemented 100% of identified ICT services offerings implemented 100% of identified ICT services offerings implemented 100% of identified ICT services offerings implemented Quarterly Target Information for 2018/19 Indicator: Percentage of ICT services offerings identified implemented Annual Target: 100% of identified ICT services offerings implemented Reporting Period: Quarterly Quarter 1 Target: 25% of identified ICT services offerings implemented in line with the approved plan Quarter 2 Target: 25% of identified ICT services offerings implemented in line with the approved plan Quarter 3 Target: 25% of identified ICT services offerings implemented in line with the approved plan Quarter 4 Target: 25% of identified ICT services offerings implemented in line with the approved plan 18

19 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Internal Audit Provide independent and objective assurance and consulting services 100% of approved annual internal audit plan implemented Percentage implementation of the annual internal audit plan 94% of the revised annual internal audit plan completed 90% of annual internal audit plan implemented Quarterly Target Information for 2018/19 Indicator: Percentage implementation of the annual internal audit plan Annual Target: 100% of approved annual internal audit plan implemented Reporting Period: Quarterly Quarter 1 Target: 20% of approved annual internal audit plan implemented Quarter 2 Target: 20% of approved annual internal audit plan implemented Quarter 3 Target: 30% of approved annual internal audit plan implemented Quarter 4 Target: 30% of approved annual internal audit plan implemented Medium Term Targets 2018/ / /21 100% of approved annual internal audit plan implemented 100% of approved annual internal audit plan implemented 100% of approved annual internal audit plan implemented 19

20 GPW ANNUAL PERFORMANCE PLAN Branch: Operations and Production Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Modern production equipment for State security printing requirements Recapitalisation of GPW operational equipment according to the 5 year long-term plan Percentage implementation of the approved operations equipment migration plan to Pavilion 3 5 new equipment items procured according to the Recapitalisation Plan 3 new equipment items procured according to the Recapitalisation Plan 100% of approved operations equipment migration plan to Pavilion 3 implemented N/A N/A (8 new Equipment items procured) Quarterly Target Information for 2018/19 Indicator: Percentage implementation of the approved operations equipment migration plan to Pavilion 3 Annual Target: 100% of approved operations equipment migration plan to Pavilion 3 implemented Reporting Period: Quarterly Quarter 1 Target: 40% of approved operations equipment migration plan to Pavilion 3 Quarter 2 Target: 80% of approved operations equipment migration plan to Pavilion 3 Quarter 3 Target: 90% of approved operations equipment migration plan to Pavilion 3 Quarter 4 Target: 100% of approved operations equipment migration plan to Pavilion 3 20

21 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Produce security printed materials 100% newly secured security products developed Percentage development of newly identified and approved security products 3 new products developed 3 new products developed 100% newly identified and approved security products developed 100% newly identified and approved security products developed 100% newly identified and approved security products developed Quarterly Target Information for 2018/19 Indicator: Percentage development of newly identified and approved security products Annual Target: 100% newly identified and approved security products developed Reporting Period: Quarterly Quarter 1 Target: 100% newly identified and approved security products developed Quarter 2 Target: 100% newly identified and approved security products developed Quarter 3 Target: 100% newly identified and approved security products developed Quarter 4 Target: 100% newly identified and approved security products developed 21

22 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Produce security printed materials 100% of Identity Documents/ cards distributed that conform to client specifications Percentage of Identity Documents/ cards distributed that conform to client specifications 100% of Identity Documents / cards distributed conformed to client specifications 100% of Identity Documents/ cards distributed that conform to client specifications 100% of Identity Documents/ cards distributed that conform to client specifications 100% of Identity Documents/ cards distributed that conform to client specifications 100% of Identity Documents/ cards distributed that conform to client specifications Quarterly Target Information for 2018/19 Indicator: Percentage of Identity Documents/ cards distributed that conform to client specifications Annual Target: 100% of Identity Documents/ cards distributed that conform to the client specifications Reporting Period: Quarterly Quarter 1 Target: 100% of Identity Documents/ cards distributed that conform to client specifications Quarter 2 Target: 100% of Identity Documents/ cards distributed that conform to client specifications Quarter 3 Target: 100% of Identity Documents/ cards distributed that conform to client specifications Quarter 4 Target: 100% of Identity Documents/ cards distributed that conform to client specifications 22

23 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Produced security printed material 100% of Travel documents delivered that conform to client specifications 1 Percentage of Travel documents delivered that conform to client specifications 100% of Travel documents delivered, conformed to the client specifications 100% of Travel documents delivered that conform to the client specifications 100% of Travel documents delivered that conform to client specifications 100% of Travel documents delivered that conform to client specifications 100% of Travel documents delivered that conform to client specifications Quarterly Target Information for 2018/19 Indicator: Percentage of travel documents delivered that conform to client specifications Annual Target: 100% of Travel documents delivered that conform to client specifications Reporting Period: Quarterly Quarter 1 Target: 100% of Travel Documents delivered that conform to client specifications Quarter 2 Target: 100% of Travel Documents delivered that conform to client specifications Quarter 3 Target: 100% of Travel Documents delivered that conform to client specifications Quarter 4 Target: 100% of Travel Documents delivered that conform to client specifications 1 Travel Documents refer to a wide range of booklets that include passports, crew member cards and refugee travel documents 1 23

24 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Produced security printed materials 100% of examination papers delivered that conform to client specifications Percentage of examinations papers delivered that conform to client specifications 100 % ( ) examination papers delivered, conformed to client specifications. 100% of examination papers delivered that conform to client specifications 100% of examination papers delivered that conform to client specifications 100% of examination papers delivered that conform to the client specifications 100% of examination papers delivered that conform to client specifications Quarterly Target Information for 2018/19 Indicator: Percentage of examinations papers delivered that conform to client specifications Annual Target: 100% of examination papers delivered that conform to the client specifications Reporting Period: Quarterly Quarter 1 Target: 100% of examination papers delivered that conform to client specifications Quarter 2 Target: 100% of examination papers delivered that conform to client specifications Quarter 3 Target: 100% of examination papers delivered that conform to client specifications Quarter 4 Target: 100% of examination papers delivered that conform to client specifications 24

25 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Coordinate and distribute government information 100% of Government Gazettes published that conform to client specifications Percentage of Government Gazettes published that conform to client specifications 100% of Government Gazettes published that conform to client specifications 100% of Government Gazettes published that conform to client specifications 100% of Government Gazettes published that conform to client specifications 100% of Government Gazettes published that conform to client specifications 100% of Government Gazettes published that conform to client specifications Quarterly Target Information for 2018/19 Indicator: Percentage of Government Gazettes published that conform to client specifications Annual Target: 100% of Government Gazettes published that conform to client specifications Reporting Period: Quarterly Quarter 1 Target: 100% of Government Gazettes published that conform the client specifications Quarter 2 Target: 100% of Government Gazettes published that conform the client specifications Quarter 3 Target: 100% of Government Gazettes published that conform the client specifications Quarter 4 Target: 100% of Government Gazettes published that conform the client specifications 25

26 GPW ANNUAL PERFORMANCE PLAN Branch: Strategic Management Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Marketing and Sales Implement the Integrated Marketing and Communication strategy and plan Integrated Marketing and Communication Strategy and plan implemented Percentage Implementation of the approved Integrated Marketing and Communication Strategy and plan A total of 4 potential customers engaged for purposes of growing and sustaining the business A total of 8 potential client engaged for purposes of growing and sustaining the business 100% implementation of Integrated Marketing and Communication Strategy and plan 100% implementation of the integrated Marketing and Communication Strategy and plan 100% implementation of Integrated Marketing and Communication Strategy and plan Quarterly Target Information for 2018/19 Indicator: Percentage implementation of the approved integrated Marketing and Communication Strategy and plan Annual Target: 100% implementation of Integrated Marketing and Communication Strategy and plan Reporting Period: Quarterly Quarter 1 Target: 100% of the approved Integrated Marketing and communication plan implemented Quarter 2 Target: 100% of the approved Integrated Marketing and communication plan implemented Quarter 3 Target: 100% of the approved Integrated Marketing and communication plan implemented Quarter 4 Target: 100% of the approved Integrated Marketing and communication plan implemented 26

27 Strategic objective 5-Year Strategic Plan Target Branch Indicator Implement the Integrated Marketing and Communication strategy and plan Integrated Marketing and Communication Strategy and plan implemented Number of new clients signed up Quarterly Target Information for 2018/19 Indicator: Number of new clients signed up Annual Target: 1 new client signed up Reporting Period: Quarterly Quarter 1 Target: 1 new client engaged Quarter 2 Target: 1 new client engaged Quarter 3 Target: 1 new client engaged Quarter 4 Target: 1 new client signed up Audited/ Actual Estimated Medium Term Targets 2016/ / / / /21 New target New target 1 new client signed up 1 new client signed up 1 new client signed up 27

28 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Strategic Support GPW business case implemented in relation to key critical areas GPW business case and implementation plan approved and rolled out Percentage monitoring of the GPW business case and approved implementation plan New target New target 100% Monitoring of Phase 01 implementation plan 100% Monitoring of Phase 02 implementation plan 100% Monitoring of Phase 03 implementation plan Quarterly Target Information for 2018/19 Indicator: Percentage monitoring of the GPW business case and approved implementation plan Annual Target: 100% Monitoring of Phase 01 implementation plan Reporting Period: Quarterly Quarter 1 Target: 100% Monitoring of Phase 01 milestones in line with the approved implementation plan Quarter 2 Target: 100% Monitoring of Phase 01 milestones in line with the approved implementation plan Quarter 3 Target: 100% Monitoring of Phase 01 milestones in line with the approved implementation plan Quarter 4 Target: 100% Monitoring of Phase 01 milestones in line with the approved implementation plan 28

29 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Security Services Protect and secure assets, people and information. 100% of the approved security plan implemented. Percentage implementation of the approved security plan 80% of the activities contained in the approved security plan addressed, only 19% was not achieved Implement 100% security programs in accordance with the approved plan Quarterly Target Information for 2018/19 Indicator: Percentage implementation of the approved security plan Annual Target: 100% of the approved security plan implemented Reporting Period: Quarterly Quarter 1 Target: 100% approved security plan milestones within the quarter implemented Quarter 2 Target: 100% approved security plan milestones within the quarter implemented Quarter 3 Target: 100% approved security plan milestones within the quarter implemented Quarter 4 Target: 100% approved security plan milestones within the quarter implemented Medium Term Targets 2018/ / /21 100% of the approved security plan implemented 100% of the approved security plan implemented 100% of the approved security plan implemented 29

30 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Compliance & Risk Management Formalise risk management practices and ensure compliance 100 % implementation of Risk and Compliance Plan Percentage implementation of the risk and compliance plan 100 % implementation of the risk and compliance plan 100 % implementation of the risk and compliance plan 100 % implementation of the risk and compliance plan as approved by the Risk Committee 100 % implementation of the risk and compliance plan as approved by the Risk Committee 100 % implementation of the risk and compliance plan as approved by the Risk Committee Quarterly Target Information for 2018/19 Indicator: Percentage implementation of the risk and compliance plan Annual Target: 100 % implementation of the risk and compliance plan as approved by the Risk Committee Reporting Period: Quarterly Quarter 1 Target: 100% implementation of the risk and compliance plan as approved by the Risk Committee Quarter 2 Target: 100% implementation of the risk and compliance plan as approved by the Risk Committee Quarter 3 Target: 100% implementation of the risk and compliance plan as approved by the Risk Committee Quarter 4 Target: 100% implementation of the risk and compliance plan as approved by the Risk Committee 30

31 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Legal Services Provide legal advisory services, legal opinions, handle litigation and the drafting of legislation and contracts to ensure compliance 100% legal advisory services, opinions, litigation cases and the drafting of legislation and contracts Percentage of legal opinions, litigation cases handled and contracts concluded 9 SLAs concluded with external customers 100% contracts and SLAs drafted for suppliers as per procurement plan 100% legal opinions and litigation cases 100% contracts (SLAs/MOU) drafted as per approved tender documents 100% legal opinions and litigation cases 100% contracts (SLAs/MOU) drafted as per approved tender documents 100% legal opinions and litigation cases 100% contracts (SLAs/MOU) drafted as per approved tender documents Quarterly Target Information for 2018/19 Indicator: Percentage of legal opinions, litigation cases handled and contracts concluded Annual Target: 100% legal opinions and litigation cases. 100% contracts (SLAs/MOU) drafted as per approved tender documents Reporting Period: Quarterly Quarter 1 Target: 100% legal opinions, litigation cases handled and contracts (SLA s/mou) drafted as per approved tender documents Quarter 2 Target: 100% legal opinions, litigation cases handled and contracts (SLA s/mou) drafted as per approved tender documents Quarter 3 Target: 100% legal opinions, litigation cases handled and contracts (SLA s/mou) drafted as per approved tender documents Quarter 4 Target: 100% legal opinions, litigation cases handled and contracts (SLA s/mou) drafted as per approved tender documents 31

32 GPW ANNUAL PERFORMANCE PLAN Branch: Financial Services Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Provide quality financial and supply chain management services compliant with legislation and policies Clean audit report maintained Audit outcome Unqualified audit opinion for the 2015/16 financial year Annual Target Information for 2018/19 Indicator: Audit outcome Annual Target: Clean audit opinion Reporting Period: Quarterly Quarter 1 Target: 100% Post audit action plan implemented Quarter 2 Target: 100% Post audit action plan implemented Quarter 3 Target: 100% Post audit action plan implemented Quarter 4 Target: 100% Post audit action plan implemented Estimated 2017/18 Unqualified audit opinion for 2016/17 maintained Medium Term Targets 2018/ / /21 Clean audit opinion Clean audit report maintained Clean audit report maintained 32

33 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Provide quality financial and supply chain management services compliant with legislation and policies 6 Positive working capital ratio maintained Positive working capital ratio 6 Positive working capital ratio maintained 5 Positive working capital ratio maintained 3 Positive working capital ratio maintained 3 Positive working capital ratio maintained 3 Positive working capital ratio maintained Annual Target Information for 2018/19 Indicator: Positive working capital ratio 2 Annual Target: 3 Positive working capital ratio maintained Reporting Period: Quarterly Quarter 1 Target: 3 positive working capital ratio maintained Quarter 2 Target: 3 positive working capital ratio maintained Quarter 3 Target: 3 positive working capital ratio maintained Quarter 4 Target: 3 positive working capital ratio maintained 2 2 A positive working capital ratio has been reduced from 5 to 3 due to the allocation of funds towards the construction project which commences in 2018/19 financial year at the Visagie street site. A significant amount of the cash balance is allocated towards this construction project. 33

34 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Provide quality financial and supply chain management services compliant with legislation and policies 10% net profit margin maintained Net Profit Margin Annual Target Information for 2018/19 Indicator: Net Profit Margin Annual Target: 10% net profit margin Reporting Period: Quarterly Quarter 1 Target: 10% net profit margin Quarter 2 Target: 10% net profit margin Quarter 3 Target: 10% net profit margin Quarter 4 Target: 10% net profit margin Audited/ Actual Estimated Medium Term Targets 2016/ / / / /21 New target New target 10% net profit margin 10% net profit margin 10% net profit margin 34

35 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Functional and secure facilities Construction of New GPW Precinct 100% completed Complete construction of secured facilities Construction of pavilion three (3) 70% completed New Head office building design & specification completed 100% of GPW Headquarters building completed Site development plan for remainder of secured facilities Construction of remaining of GPW Visagie street site 10% completed Construction of 10% of the master plan completed Construction of 33% of the master plan completed Construction of 66% of the master plan completed Quarterly Target Information for 2018/19 Indicator: Complete construction of secured facilities Annual Target: 100% of GPW Headquarters building completed. Construction of 10% of the master plan completed Reporting Period: Quarterly Quarter 1 Target: 100% implementation of project milestones in line with the approved project plan Quarter 2 Target: 100% implementation of project milestones in line with the approved project plan Quarter 3 Target: 100% implementation of project milestones in line with the approved project plan Quarter 4 Target: 100% implementation of project milestones in line with the approved project plan 35

36 GPW ANNUAL PERFORMANCE PLAN Branch: Human Resources Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Reviewed GPW organisational structure and salary dispensation in line with the approved GPW business case Complete review of GPW organisational structure and salary dispensation and submit for approval. Reviewed GPW organisational structure and salary dispensation New target New target GPW organisational structure and salary dispensation completed GPW organisational structure and salary dispensation completed GPW organisational structure and salary dispensation completed Quarterly Target Information for 2018/19 Indicator: Reviewed GPW organisational structure and salary dispensation Annual Target: GPW organisational structure and salary dispensation completed Reporting Period: Quarterly Quarter 1 Target : Approved implementation plan Quarter 2 Target: 10% implementation of the approved organisational structure and salary dispensation Quarter 3 Target: 30% implementation of the approved organisational structure and salary dispensation Quarter 4 Target: 50% implementation of the approved organisational structure and salary dispensation 36

37 Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Implement the Human Resources Recruitment Plan Recruitment plan implemented in relation to the filling of 85% identified positions Percentage of identified posts filled Requests have been received to fill 130 positions of which 115 were filled Fill in 85% of posts identified for filling in accordance with HR Staffing plan 85% of identified vacant positions filled 85% of identified vacant positions filled 90% of identified vacant positions filled Quarterly Target Information for 2018/19 Indicator: Percentage of identified posts filled Annual Target: 85% of identified vacant positions filled Reporting Period: Quarterly Quarter 1 Target: 20% of identified vacant positions filled in line with the approved recruitment plan Quarter 2 Target: 30% of identified vacant positions filled in line with the approved recruitment plan Quarter 3 Target: 25% of identified vacant positions filled in line with the approved recruitment plan Quarter 4 Target: 10% of identified vacant positions filled in line with the approved recruitment plan 37

38 GPW ANNUAL PERFORMANCE PLAN Strategic objective 5-Year Strategic Plan Target Branch Indicator Audited/ Actual 2016/17 Estimated 2017/18 Medium Term Targets 2018/ / /21 Leadership and management skills provided to support service delivery and professionalism 100% of managers (junior, middle and senior management ) trained through leadership and management development programmes to improve performance Percentage of managers trained through leadership and management development programmes New Target New Target 70% of managers trained through leadership and management development programmes 85% of managers trained through leadership and management development programmes 100% of managers trained through leadership and management development programmes Quarterly Target Information for 2018/19 Indicator: Percentage of managers trained through leadership and management development programmes Annual Target: 70% of managers trained through leadership and management development programmes Reporting Period: Quarterly Quarter 1 Target: 10% of managers taken through leadership and management development programmes Quarter 2 Target: 30% of managers taken through leadership and management development programmes Quarter 3 Target: 20% of managers taken through leadership and management development programmes Quarter 4 Target: 10% of managers taken through leadership and management development programmes 38

39 8. RECONCILING PERFORMANCE TARGETS WITH THE BUDGET AND MTEF The reconciliation of performance targets and budget is conducted though reports developed and presented at management meetings to ensure alignment of planning to budgeting, spending against planned targets, risk management and continuous monitoring, evaluation and review of all targets for the financial year. 39

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41 Government Printing Works ANNUAL PERFORMANCE PLAN PART/C

42 GPW ANNUAL PERFORMANCE PLAN Part C: Links to other plans 9. Link to equipment replacement programme Infrastructure recapitalisation plan In its quest to become the State s mandated security printer, GPW has embarked on a process of replacing old and outdated machinery with state of the art machines in order to be enabled to produce all security and non-security printed material. This process directly supports the GPW s strategic intent of expanding its footprint into Africa where it purports to print state security documents to public sector departments and organisations. In order to achieve this, GPW needs to strategically reposition itself to compete with local and international printing companies, hence the importance of investment in equipment. Procurement plan GPW s procurement plan is implemented to facilitate the purchasing of amongst others state of the art equipment and facilities as well as services that serve to enhance operations and maximize revenue generation and service delivery. The monitoring and evaluation of this plan occurs on a monthly basis, the outcome of which informs its review to ensure that is remains accurate and relevant. Human Resources plan In order to manage the human capital capacity and capability, a 3 year (MTEF) Human Resource Plan is developed and implementation facilitated to ensure that GPW attracts, develop and retain requisite skills to run and sustain all operations. An apprentice programme has been introduced to assist GPW grow its own timber. The monitoring and evaluation of this plan occurs on a monthly basis, the outcome of which informs its review to ensure that is remains accurate and relevant. 10. Conditional Grants Not applicable to GPW 11. Public Entities Not applicable to GPW 12. Public-private partnerships Not applicable. 42

43 Technical indicators and descriptions Office of the Chief Executive Officer Indicator title: Short definition: Percentage of security vulnerabilities detected by security assessments mitigated Mitigation of security vulnerabilities detected through security assessments Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Measures the effectiveness with which security vulnerabilities are detected and mitigated through security assessments The information is collated from GPW monitoring systems The metric calculates the percentage of mitigating actions divided by total security vulnerabilities identified None Outcome Non-cumulative Quarterly Existing Desired performance 100% Indicator responsibility Chief Information Officer Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage availability of ICT systems ICT systems availability or uptime of server hosting business systems Measures the reliability of computer systems at GPW Information is collated from the GPW computer monitoring system The metric calculates the availability of ICT systems during business operating hours None Outcome Noncumulative Quarterly Existing Desired performance 100% Indicator responsibility Chief Information Officer 43

44 GPW ANNUAL PERFORMANCE PLAN Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage of ICT services offerings identified implemented ICT service offerings in supporting business processes and operations Measures the level of initiative and innovation on ICT to enhance business processes and operations ICT Service Offerings Plan and progress reports Number of ICT service offerings provided/number of ICT service offerings in accordance with ICT Service Offerings Plan None Output Cumulative Quarterly Existing Desired performance 100% Indicator responsibility Chief Information Officer Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage implementation of the annual internal audit plan Percentage of annual audit plan implemented. (Actual completed audits vs. annual planned audits) Measures progress made on implementing the Internal Audit Plan Annual audit plan for 2017/18, Risk registers & Internal audit reports Completed audits/planned audits None Output Cumulative Annually Existing indicator Desired performance 100% Indicator responsibility Director: Internal Audit 44

45 Branch: Operations and Production Indicator title: Short definition: Purpose/importance Source/collection of data Percentage implementation of the approved operations equipment migration plan to Pavilion 3 Equipment items migrated from Bosman to the Visagie Street (new facility) and finalisation in acquiring new machinery To measure progress attained in migrating and commissioning equipment in the Pavilion 3 whilst finalising acquisitions of new machinery Operations Equipment Migration Plan Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage of equipment items actually migrated in relation to the Operations Equipment Migration Plan None Outcome Cumulative Quarterly Existing Desired performance 100% Indicator responsibility General Manager: Operations & Production Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage development of newly identified security products The rate of development of newly identified security products for customers Measures the rate of the development of new security products as identified by the Marketing section through engagement with customers. New Product Development Plan Number of products developed/ new products identified None Output Cumulative Quarterly New Desired performance 100% Indicator responsibility General Manager: Operations & Production 45

46 GPW ANNUAL PERFORMANCE PLAN Indicator title: Short definition: Percentage of Identity Documents, Travel documents and Examination Scripts that conform to client specifications To indicate performance related to the quality of Identity Documents/Cards, Travel documents and Examination Scripts delivered. Quality Percentage of items returned to the GPW as non-compliant according to specifications after being delivered to the customer. Purpose/importance Source/collection of data The indicator reflects the GPW s ability to manufacture and deliver quality and quantity of identity documents, travel documents and examination scripts requested by clients. This is critically important due to the impact that non-compliant high security documents have on public expectations. Information gathered from Shop floor and Dispatch records in relation to officially reported cases of non-compliance. The quality is measured by ratio of the total number of non-compliant items and the total number of items delivered to a customer. Measured monthly, quarterly and annually. Measurement is done according to Six Sigma and statistically scientific principles of defect measurement. 100% expectation is defined as minimum 5 Sigma, i.e. 230 defects per million items produced. This is world class manufacturing standards. Method of calculation Sigma Level 1 Sigma = 690,000 defects per million 2 Sigma = 308,000 defects per million 3 Sigma = 66,800 defects per million 4 Sigma = 6,210 defects per million (relatively efficient) 5 Sigma = 230 defects per million (world class efficiency) 6 Sigma = 3.4 defects per million (perfection) No. of Defects Defect % Quality Attainment % % 31% % 69.2% % 93.32% % % % % % % Data limitations Sigma Level 5 Sigma = World Class Efficiency No. of Defects Defect % Quality Attainment % Rounded % % % 100% 6 Sigma = Perfection % % 100% It is important that the interpretation of 100% is defined as per table above. Type of indicator Calculation type Efficiency Cumulative 46

47 Indicator title: Reporting cycle New indicator Percentage of Identity Documents, Travel documents and Examination Scripts that conform to client specifications Quarterly Existing Desired performance 100% Indicator responsibility General Manager: Operations & Production Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage of Government Gazettes published that conform to client specifications Government Gazettes published within specified release dates Measures the quality and quantity of Government Gazettes published Origination Division in Operations and Production. Addition of all Government Gazettes Published that conform to client specifications None Output Cumulative Quarterly New Desired performance 100% Indicator responsibility General Manager: Operations & Production 47

48 GPW ANNUAL PERFORMANCE PLAN Branch: Strategic Management Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Percentage implementation of the approved Integrated Marketing and Communication Strategy and plan Implementation of the approved marketing strategy To measure GPW s effectiveness in implementing its Marketing Strategy and expanding the organisation client database Progress report with evidence Addition of all executed Communications and Marketing Strategy milestone as outlined in the approved implementation plan None Outcome Non-cumulative Quarterly New Desired performance 100% Indicator responsibility General Manager: Strategic Management Indicator title: Short definition: Purpose/importance Source/collection of data Method of calculation Data limitations Type of indicator Calculation type Reporting cycle New indicator Desired performance Indicator responsibility Number of new clients signed up New client that are brought to do business with the GPW To measure GPW s effectiveness in expanding its footprint Progress report with evidence Addition of new client signed up None Outcome Non-cumulative Quarterly New 1 new client General Manager: Strategic Management 48