Role title Corporate Planning and Performance Officer

Transcription

1 Role title Corporate Planning and Performance Officer Directorate Strategy and Research Location London Accountable to Deputy Director, Corporate Planning and Performance Travel Occasional Accountable for N/A requirement DBS check No Core Role Anchor Level Deliver Ambition focus: 6: Building the foundations for long-term growth Hours 35 Grade E Salary Circa 32,000 per annum Contract type Fixed term for 21 months from start date We are the UK s leading charity dedicated to conquering stroke. There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability. We are continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. We deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. We also fund research to find better treatments, campaign for better stroke care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, our fantastic supporters and our strong relationships with the stroke clinical and research community. We work with integrity, demonstrating our values as one combined passionate, innovative, respectful and professional team. Together we can conquer stroke.

2 Directorate Following a strategic review the Stroke Association has established a new Strategy and Research directorate. This new directorate will play an exciting role in transforming our capability and performance in the areas of strategy development, research, corporate planning and reporting, change management, generation and use of insight, monitoring, evaluation and impact reporting. The new position of Corporate Planning and Performance Officer is an exciting opportunity for someone with good planning and business analysis skills to work with the Deputy Director of Corporate Planning and Performance to design and facilitate the process we use to develop our new corporate strategy, and to lead improvements in how we develop plans to implement our strategy, and how we monitor and report on the delivery of those plans and the outcomes achieved. To be effective in this role you will need to work closely with other teams within the directorate, including the Insight team, the Evaluation & Impact team, and the Change Delivery team, to ensure that our plans are well integrated. Join us and help to achieve a world free of stroke. Purpose of role The primary purpose of the role is to work with the Deputy Director for Corporate Planning and Performance to ensure the effective and efficient running of the organisation s corporate planning, monitoring and reporting processes, which play an important role in enabling the organisation to fulfil its strategic aims. The job holder will also support the work to design and implement improvements to these and other important corporate processes. This supporting role will include: Mapping the organisation s current planning processes and tools to inform the work to develop improved approaches to corporate planning. Coordinating planning and reporting processes that span directorates to make sure that participants are aware of and fulfil what is required of them to meet agreed milestones and deliverables. Providing quality assurance of plans and reports to make sure they are complete and of high quality to support decision-making. Co-facilitating workshops and other meetings with senior leaders to ensure smooth running and achievement of objectives. Engaging with stakeholders to capture learning and recommend improvements to our processes. Conducting business analysis to investigate ideas or problems, formulate options for a way forward and set out conclusions or recommendations. There is considerable scope for the job holder to expand this role to make an increasing contribution to the development of more effective ways of working at the corporate level.

3 Key responsibilities of role Responsibility areas Performance Indicators Key Competencies 1. Support the facilitation and ongoing development of the organisation s corporate planning processes a. Support the Deputy Director for Corporate Planning and Performance Evidence of contributions to improved corporate planning processes and tools Leadership Customer focus Open-minded to assess the Stroke Association s current planning processes and tools, and to develop, consult on, and introduce better and more standardised corporate planning processes and tools. Stakeholder feedback on the quality of corporate planning workshops and presentations Communicating and influencing b. Support the design, preparation and facilitation of corporate planning workshops and presentations. c. Working with other support units including the Impact & Evaluation Corporate business plan and annual operating plan updated as per agreed schedule Change readiness Continuous improvement team, engage with the managers responsible for strategic initiatives and projects to support them in defining and correctly documenting their plans. d. Provide quality assurance of the corporate business plan and annual operating plan to ensure completeness and compliance with agreed policies. Feedback from contributors to the corporate business plan on the quality of support provided Collaboration 2. Coordinate quarterly and annual reporting against our corporate business plan a. Engage with functional leads and other managers to support them in meeting the requirements for quarterly corporate reporting. b. Provide quality assurance of quarterly reports prepared for the Executive Directors and for the Trustees. c. Build positive relationships with the participants in our corporate reporting process to develop an understanding of their experience of our process, capture learning and make recommendations for improvement. d. Liaise with the Internal Communications Manager to ensure that progress against corporate strategy/plans is communicated to staff Quarterly and annual reports delivered to required deadlines and quality standards Evidence of capture of learning and continuous improvement in corporate reporting process Internal communications of corporate strategy and plans reports delivered to staff and volunteers Leadership Customer focus Communicating and influencing Continuous improvement and innovation

4 and volunteers. e. Support the Deputy Director of Corporate Planning and Performance in compiling the Trustees Annual Report and Financial Statements 3. Facilitate the collation and presentation of corporate KPI reports a. Work closely with members of the Impact and Evaluation unit to ensure that our corporate KPIs are correctly measured and submitted on time by those responsible. b. Maintain our corporate performance dashboards and reports, engaging the IT team as necessary to implement change requests and resolve any technical issues that arise. c. Support the Impact and Evaluation team in using our measurement data to develop a better understanding of our performance and impact as an organisation. Timely updates to corporate KPI dashboards and reports Feedback from KPI owners on support received Evidence that our measurement data is being used to understand corporate performance and impact Communicating and influencing Collaboration 4. Conduct business analysis to investigate ideas and solve problems a. On request, conduct analysis to investigate specific strategic ideas or problems, formulate options for a way forward, and set out conclusions or recommendations. b. As required and agreed, provide support to other members of the Strategy and Research directorate to help them with their insight, evaluation or change management-related assignments. Reports from specific problemsolving assignments 360 feedback on support provided Open-minded Managing and developing performance Collaboration

5 5. Support the new corporate strategy development process through information gathering, synthesis, and by supporting strategy workshops a. Support the Head of Insight and the Deputy Director for Corporate Planning and Performance to develop the organisation s process of strategic landscape scanning to better inform strategic decisionmaking. b. Work with the Deputy Director for Corporate Planning and Performance to help gather, analyse and organise contextual information in support of the new corporate strategy process. c. Coordinate the planning and project management of specific thematic work streams to investigate key strategic issues and questions facing the organisation. d. Support the preparation for, facilitation of, and write-up following strategy development workshops. e. Support the Deputy Director for Corporate Planning in the consultation process for the draft strategy Corporate strategy processes in place Evidence of results from project work Stakeholder feedback on the running of strategy workshops Leadership Customer focus Open-minded Communicating and influencing Change readiness Continuous improvement and innovation Collaboration

6 Mandatory responsibilities of role To undertake any other duties commensurate with the purpose and remit of the post. Responsibility areas Performance Indicators Key Competencies To ensure that you manage and develop your own performance Evidenced attendance at personal training and regional events All mandatory training is completed Performance and Development Review completed to standard. To follow the Stroke Association s Familiar with competency framework including values, policies and procedure. mission and vision. Accessed and read the Staff Handbook and any relevant policies and procedures to your role. Willing to travel during the course of your duties with possible overnight stays away from home. To contribute to any project work as required. Managing and Developing performance. Leadership Managing and Developing performance Change Readiness Open-minded Examples of project work. Collaboration Business Acumen Continuous Improvement and Innovation

7 Person specification Education Degree in business administration or another numerical discipline Experience Practical experience using the basic tools and processes of business analysis, including stakeholder analysis, documenting organisational structures, systems and processes, project scoping, and development of business cases. Planning and management of projects to deliver against a set of requirements Experience conducting qualitative research methods including interviewing, focus groups and thematic analysis of qualitative data Experience in the selection and use of indicators to monitor the achievements of a project, process or team Participation in some aspects of a strategy development process Skills and abilities Good facilitation skills able to facilitate working meetings, ask good questions, listen well, and engage strongly with others face-to-face and in virtual meetings (conference calls or web meetings). Strong problem solving ability able to work with stakeholders to develop a good shared understanding of the problem, determine available solutions and define the scope of a project or initiative to address the problem. Critical thinking skills able to develop assessment criteria and use them effectively to evaluate alternative options in order to choose a recommended way forward. Excellent verbal communication and presentation skills with the ability to present information appropriately and in an engaging way to different intended audiences High standard of written English Skills in using Excel and database applications to work with quantitative and qualitative datasets / Desirable Desirable

8 Strong interpersonal skills and the ability to work with a range of stakeholders including Stroke Association clients, staff, volunteers and senior managers Negotiation skills able to engage with stakeholders and use persuasion to reach a mutually acceptable solution while maintaining professional relationships Ability to plan and manage projects, including prioritising and managing time so as to deliver across a number of projects simultaneously Strong self-management skills with the ability to set own plans and priorities, and manage own workload to meet targets and deadlines. Statistical analysis skills to be able to work with sampled data to assess correlations between variables and state the level of uncertainty in the results Other requirements Ability to demonstrate an understanding and commitment to our corporate values To be committed to the principles of equal opportunities and diversity To have an understanding of Stroke A team player Someone who pays attention to detail in order to ensure that something is absolutely correct Able to travel occasionally across the UK Desirable Desirable This information will be used as part of the shortlisting process.