BREAK THRU PEOPLE SOLUTIONS POSITION DESCRIPTION

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1 POSITION TITLE: Team Leader PROGRAM: Prevention and Recovery Care (PARC) REPORTS TO: Manager PARC DIRECT REPORTS: Recovery Practitioners PARC LOCATION: Deer Park CLASSIFICATION: SCHADS Level 6-7 ORGANISATIONAL VISION & CORPORATE CORE VALUES ONE VISION We will work collaboratively as one organisation to achieve Our Vision: Break Thru People Solutions will Break Thru barriers and create futures by being the leading diversity champion, courageously promoting the value, potential & inclusion of all people in the life of their community. RESPECT We champion diversity, each other & the right of everyone to be able to make informed choices. INTEGRITY Our integrity is demonstrated by our ethics & actions, every day by everyone. EXCELLENCE We achieve success through innovation & leading practice, ensuring Break Thru achieves high performance & sustainability. COLLABORATION We work cooperatively with our local communities & each other to achieve our vision. RESILIENCE We display courage in the face of adversity & challenge. 1

2 ORGANISATIONAL CONTEXT: Break Thru People Solutions is an Australian not for profit organisation and since 1992, has offered a range of free specialist employment, community and training programs. Break Thru operates across NSW, QLD and Victoria employing over 600 people within our programs. Break Thru is one of Australia s largest providers of Australian Government Employment Services and is funded by the Department of Employment, Education and Workplace Relations, the NSW Department of Ageing, Disability and Homecare, Department of Families, Housing, Community Services and Indigenous Affairs, Department of Communities, Chid Safety and Disability Services, Queensland and Department of Health Victoria. Our clients often face a multitude of disadvantages and include people with a disability, people experiencing a mental illness, people who are Indigenous, come from Linguistically Diverse background, who may be homeless, face drug and alcohol addictions, family breakdown or be from youth or mature age groups. COMMUNITY SERVICES Break Thru's Mental Health Services work hard to develop and nurture each person s ability to have greater control over important life choices and to strengthen their hope and motivation for change and recovery. Break Thru provides flexible support to clients and their families/carers ensuring each client is given the best opportunity to achieve their recovery goals. POSITION PURPOSE & SCOPE: PURPOSE: This position exists to ensure the PARC program exceeds minimum performance benchmarks through leading practice service provision, performance management and legislative and contractual compliance. It is expected that Break Thru Team Leaders will be ethical leaders embracing the principles of respect, fair treatment, natural justice and administrative fairness in all matters; SCOPE: In order for Break Thru to continually sustain a high quality service to our customers and to meet and exceed performance benchmarks, Team Leaders are required to understand and demonstrate the following functional role requirements: PERFORMANCE Client Services > Responsible for client services coordination in collaboration with PARC partner agencies. This includes intake and assessment activities and data collection. > Coordinate direct service delivery and workflow, under the principles of psycho-social rehabilitation. > Ensure that residents access services relevant to their assessed needs. > Monitor the development & review of individualised plans for each resident with the inclusion of family/ carers where appropriate. > Ensure that client information, including case files are kept in accordance with privacy principles, PARC and Break Thru policy and procedures. 2

3 > Ensure resident input and evaluation is collected using a range of best practice tools such as narrative evaluation and exit interviews. > Facilitate consultation with carers, family members, case managers, GPs and linkages to community support services. Risk Management > At all times, work within the policies of Break Thru and Workplace Health and Safety guidelines. > Contribute to the development and maintenance of an effective and safe workplace. > Participate in the identification of risks to the program and the organization. > Active involvement in Break Thru s strategic risk management and compliance forums. > Oversee the implementation of risk management plans. > Ensure incidents are reported, followed up and resolved in line with Break Thru and PARC policy. QUALITY Customer Satisfaction & Quality Management > Ensure the provision of leading practice mental health services that provide individualised support focused on outcomes for all clients including CALD, Indigenous and other disadvantaged groups > Facilitate continuous performance improvement via team focus on best practice & high. performance strategies utilising support services such as Quality & Performance Support (QPS), Training & Clinical Support. > Ensure contractual compliance by thorough understanding and application of use of funding body guidelines, Break Thru policy and Break Thru resources > Oversee the effective use of client management and administration systems. > Develop and implement joint on-call/recall, locum, and emergency response systems within PARC and Break Thru. PEOPLE Leading Teams > Daily coordination of team activities including roster and work plan monitoring which ensures effective service delivery to residents. > Through regular and effective performance monitoring & supervision, provide tailored training and support to ensure Key Performance Indicators are met, and where possible exceeded. > Utilise performance management tools & organisational training resources proactively to improve individual competencies that enhance performance of individuals and teams > Utilise performance management tools & organisational training resources proactively to improve individual competencies that enhance performance of individuals and teams. > Lead the recruitment, selection, onboarding, ongoing development and separation of staff as stipulated in the delegations of authority and relevant legislation. > Conduct and participate in team meetings (including client reviews, reflective practice and group supervision). FINANCIAL Administrative, Budgeting & Financial Management > Assist in the management of the PARC budget (within financial delegations for program expenditure), claims and other financial responsibilities to ensure that the business unit maximises return on investment. > Maintain information systems on relevant resources & in conjunction with Break Thru support services teams to maintain the assets and equipment of the PARC team. Growth & Business Development > In conjunction with the Break Thru support services teams, identify potential avenues to diversify revenue & service options aligned with Break Thru s strategy & the expansion of Break Thru s organisational footprint. > Maintain protocols and ongoing management for joint initiatives and relationships, as delegated. 3

4 > Represent agency in forums, networking and working groups and lead activities within PARC and the local community, such as for Mental Health Week. > Liaise with relevant organisations to improve & coordinate access & service provision to target groups. > Maintain a working knowledge of the scope and quality of the range of mental health products and services and promoting these whenever possible Other duties as directed by the PARC Manager, Client Services Manager or member of the Executive Management Team. WORKING RELATIONSHIPS: INTERNAL Break Thru employees Break Thru support services > Information, Systems & Technology > Quality & Performance Support (QPS) > Business Development > Financial Services > Human Resources > Corporate Services > Marketing EXTERNAL > Clients and potential clients > Client family members &/or carers > Referring agencies > Allied health, welfare & community service providers PERSON SPECIFICATION EXPERIENCE/QUALIFICATIONS: > Relevant qualifications and/or experience in the health, welfare or related human services sector. KNOWLEDE & EXPERIENCE: > Demonstrated ability in team leadership and a preparedness to accept a high degree of accountability to co-workers, residents, and management. > Experience/training in staff supervision and program coordination. > Innovation in work practices and the ability to lead change. > Substantial experience in community based support of people with mental illness and/or psychiatric disability. > Sound understanding of the principles of psycho-social rehabilitation and duty of care. > Demonstrated ability to work with difficult-to-engage clients with a range of complex needs. > Ability to understand the culturally diverse needs of clients. > Well developed written and verbal communication and interpersonal skills to effectively liaise, consult and negotiate with a wide range of residents, staff and service providers. > High computer literacy KNOWLEDGE: > Working knowledge and understanding of Victorian Mental Health Act and the National Standards for Mental Health. > Knowledge of the outer western region and relevant services. > Understanding of and commitment to the concept of participation and inclusion. 4

5 LANGUAGE > Be prepared and willing to speak your native language with clients who have a preference to speak the same native language OTHER REQUIREMENTS: > Drivers licence AGREEMENT: I have read & understand the above position description & agree to undertake the duties as outlined. I declare that I have no health, medical or other restrictions that would impact upon my ability or capacity to undertake these duties in a safe manner. Employee name: Signature: Date: 5