Evolving Skills IT-BPM Industry. Penny Bongato Executive Director Talent Development

Transcription

1 Evolving Skills IT-BPM Industry Penny Bongato Executive Director Talent Development

2 US$ Billions FTEs ('000) Revenue 1,250 1,146 1, ,800 Employment 1,689 1,577 1,467 1, * 2014* 2015* 2016e* 2017p 2018p 2019p 2020p 2021p 2022p Enabling Conditions Upgrade Talent Ecosystem Maintain Competitive Incentives and Regulations Develop Infrastructure in Next Wave Cities Sustain High Business Confidence Pivot to Higher Value Services Strengthen Industry Association

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4 $ 99 Billion in 2015 $ 67 Billion in 2015 $ 99 Billion in 2015 $ Billion by 2022 $ 147 Billion by 2022 IT SERVICES $ 102 Billion by 2022 BPM SERVICES

5 3 MAJOR TRENDS IN TECHNOLOGY CONVERGENCE 1. Digital Transformation 2. Automation & AI 3. New Delivery Models Digital Marketing Convergence of Big Data Analytics, Internet of Things along with expanded computing power & storage Combination of technologies such as robotics process automation, artificial intelligence & machine learning Delivery of IT services hosted over the internet transforming compute resources into a utility A digital organization that uses technology as a competitive advantage in its internal and external operations, potentially redefining its business model, processes and customer interface a wider array of outsourced services Enables organizations to achieve higher levels of efficiencies by automating entire or partial workflows and processes. Applications are widespread, from collecting and analyzing data to enabling basic customer response and possibly even complex tasks Resources are measured at a granular level, allowing users to pay per use for the resources and workloads they use. Cloud services facilitate mobility by allowing employees, especially remote workers to access data or their files from anywhere anytime

6 ADJUSTING TO THE IMPACT 2016 High Skill (15%) (169k) Mid Skill (38%) (452k) Low Skill (47%) (525k)

7 General Skills Critical / Design Thinking Project Management Basic analytics knowledge (at least SQL) Statistical and Quantitative Analysis Data visualization Information Technology Following specific skills are identified to be critical to embrace new roles / opportunities in a technology-transformed IT-BPM industry Contact Center Computer System Analysts Computer and information Research Scientists Python programming Functional industry expertise (core process) Natural language processing Entrepreneurship & Business Management Big Data Project Managers Natural language processing Collaborative internet architectures Decision support systems performance evaluation Machine Learning and Data Mining

8 Following specific skills are identified to be critical to embrace new roles / opportunities in a technology-transformed IT-BPM industry Health Informatics Health information management Functional skills (Radiology, Pharmacology) Clinical informatics Health chemo-informatics Nano-informatics Principles of evidence-based clinical practice Gaming and Animation Virtual reality development experience Augmented reality constructs Network integration and programming Entrepreneurship & Business Management Shared services Mix of skills required with other sectors Especially skills required for contact center and IT

9 WHAT IS THE INDUSTRY DOING?

10 HIGH IMPACT PROGRAMS IMPACT OF TECHNOLOGY HUMAN CAPITAL INCLUSIVE GROWTH ROLE OF GOVERNMENT COUNTRY COMPETITIVENESS SMEs & START-UPS

11 High Impact Programs Human Capital & Impact of Technology

12 HUMAN CAPITAL IMPACT OF TECHNOLOGY Build an industry-led IT-BPM talent attraction ecosystem; career progression path, skill mapping and advocacy Create more high quality and effective skill development avenues through evaluation, accreditation & ranking Enhance Service Management Program (SMP to SMP+) targeting specific subsectors and mid / high end skill development with HEPP Create sustainable long-term funding mechanism for human capital development activities, tapping on to more sources Embark on a nationwide effort to enhance English proficiency and STEM across early stage education, near hire, and existing workforce Establish a program to upskill existing manpower in specialized competency areas 12

13 Human Capital and Impact of Technology: Career Map

14 HUMAN CAPITAL IMPACT OF TECHNOLOGY Build an industry-led IT-BPM talent attraction ecosystem; career progression path, skill mapping and advocacy 14

15 Program Objectives and Deliverables Attract career/job seekers to the IT-BPM Industry by having 1. Conduct a Talent Demand Supply Study that will define the current as well as the future landscape to talent requirements of the industry 2. Develop a Career Guide for each IT-BPM industry (i.e. representing verticals: Healthcare, Finance, IT, Animation and Gaming). Identify the jobs, skills & certifications required to traverse the outlined career paths associated within the interactive career path. 3. Create an online interactive career map based on the career guides developed for the IT-BPM Industry career clarity 4. Create a marketing campaign to direct job seekers to use the online career map, which could include, incentivizing companies and applicants to increase views of the Career Map and applications to IT-BPM Jobs. 15

16 Sample Career Map Customer Interaction Specialist Executive/ Director Country Director/GM Head of Business Unit Middle Mgt. Customer Interaction Manager Customer Interaction Lead Report and Analytics Manager Report and Analytics Lead Quality Information Manager Quality Information Lead Transition Subject Matter Expert Report and Analytics Quality Information Auditor Entry Customer Interaction Specialist 16

17 Program Objectives and Deliverables Attract career/job seekers to the IT- BPM Industry by having career clarity 4. Create a marketing campaign to direct job seekers to use the online career map, which could include, incentivizing companies and applicants to increase views of the Career Map and applications to IT-BPM Jobs. Develop a marketing strategy as part of the partnership with the skill matching platforms Develop a promotional event in collaboration with member companies to promote the use of the career map Career Talks/Fairs Job Fairs Industry-academe partnerhips 17

18 SMP Plus 5.7 M for SMP-Plus CHED issued Provisional Notice Award 18

19 SMP Plus Objectives: Train faculty on the conduct of Service Management Plus among HEIs within the geographic reach of IBPAP Next Wave Cities Ensure fulfilment of faculty responsibilities in course delivery and assessment Produce graduates / talent supply resource for the IT- BPM industry 19

20 SMP Plus Specialization Tracks Mobile Applications Development Java Programming Business Analytics Medical Coding 20

21 Mobile Application Development Building applications for mobile devices Games development 21

22 Mobile Application Development Modules: Programming Fundamentals Mobile Application & Technologies Web Application & Technologies Web/Mobile Project 22

23 Java Programming Application development as a service in the IT-BPO industry Awareness on the critical skills needed in configuring and evaluating platforms, tools, design, programming and developing an application for the target market/client. 23

24 Java Programming Modules: Intro to ICT Systems Development Core Java Enterprise Java I Project 24

25 Medical Coding Fundamentals of medical coding Working on real-world medical cases and charts Learn how to extract the most relevant information that are needed for decision making. 25

26 Medical Coding Modules: Medical Terminologies Medical Coding 1 Medical Coding 2 26

27 Business Analytics Workshop in business process outsourcing (BPO) as applied to business intelligence and data analytics. 27

28 Business Analytics Modules: Fundamentals of Business Analytics Fundamentals of Enterprise Data Management Analytics Modelling Analytics Techniques and Tools 28

29 IT-BPM Industry-Academe Partnership Closing the Gap

30 ITBPM Industry-Academe Linkage Partnership Objective Outcome Practice of Partnership Formalize Partnership Managing Partnership Promote, incentivize industry-academe partnership practice 1 Develop pro-forma partnership instrumentation or template Project Management System based on metrics of successful partnership 2 3 Documented partnership models Sharing of practice among ITBPM companies Signed Memorandum of Agreement / Understanding, and/or Scope of Work Sustainable partnerships for replication and expansion of practice 30

31 Practice of Partnership 1 Outcome Documented partnership practices Sharing of practice among ITBPM companies Industry-Academe Practice Parallelism Academic Practice Industry Practice teaching & learning learning & development research & development Innovation & solutioning practice & experience Career Promotion career practice & experience

32 Practice of Partnership 1 Outcome Documented partnership practices Sharing of practice among ITBPM companies teaching & learning Curriculum Intervention: units Specialization (Elective) courses Adoption of Company L&D on-boarding programs Industry Certification in curriculum (integration or credits) Industry Practitioner as: Resource person (seminars) Part-time Instructor Team teaching instructor Industry as Member of Advisory Board Faculty Immersion Academe-Industry Partnership as Business Model: Industry Board Mission-centric on I-A Goal is strategic to placement and employment Corporate Universities: Degree and Diploma outsourced to Academic Institution learning & development

33 Practice of Partnership 1 Outcome Documented partnership practices Sharing of practice among ITBPM companies research & development Pure Research Example: Machine Learning (may be used for Business Intelligence) Development & innovation: Project-based learning for Business Solutioning Service Innovation innovation & solutioning

34 Practice of Partnership 1 Outcome Documented partnership practices Sharing of practice among ITBPM companies practice & experience Project-based Learning 2- term or 1 Semester internship Career Placement Assessment & Certification Boot Camp Career Portal Industry Career Mapping Career Promotion career practice & experience

35 Upskilling/Reskilling

36 HIP: Upskill and Reskill Objective Establish a program to upskill or reskill existing manpower to move up the value chain and not be redundiated by automation or digital technologies. 36

37 Objective Impact of Technology: Upskill/Reskill Establish a program to upskill/reskill existing manpower to move up the value chain and not be redundiated by automation or digital technologies. Focus is on DIGITAL technologies. This can be achieved through: Conferences (e.g. if companies are bringing in SMEs to upskill their staff, a separate session can be arranged to cater to other companies who will pay on a per seat basis) Lectures/Learning Sessions Center for Continuing Education (e.g. ADMU CCE, DLSU S&T) Online 37

38 Typical Upskill/Reskill Process ID Skill and Audience Awareness Campaign Design and Build Learning Programs Deliver Conference s Lecture s Formal Courses E-Learnings Monitoring Month 1 Month 4 Month 6 Month 12 38

39 Delivery Methods for Upskill and Reskill Delivery Method Recommended Duration Description 1. Conferences 1-2 hours Companies bringing in SMEs can be invited to conducted 1-2 hours talk. 2. Lectures and Learning Sessions 3. Designed Courses hours or longer 4. E-learnings and Webinars 3-4 hours In depth lecture and learning session on a specific topic. Administered by an educational or training institution. Typically results to a non-degree diploma. Self-paced or facilitated online training 39

40 Talk Topics (Proposed) Month Topic 1 (Host) Topic 2 (Host) September Design Thinking (Cross, IT) Data Analytics (CC) October AI (IT) Bio-informatics (Health) November Cyber-security (IT) Augmented Reality (Game and Animation) December Machine Learning (Cross, IT) Data Visualization (Cross, CC) 40

41 US$ Billions FTEs ('000) Revenue 1,250 1,146 1, ,800 Employment 1,689 1,577 1,467 1, * 2014* 2015* 2016e* 2017p 2018p 2019p 2020p 2021p 2022p Enabling Conditions Upgrade Talent Ecosystem Maintain Competitive Incentives and Regulations Develop Infrastructure in Next Wave Cities Sustain High Business Confidence Pivot to Higher Value Services Strengthen Industry Association

42 Thank You