MASTERCLASS ON BALANCE SCORECARD STRATEGY

Transcription

1 MASTERCLASS ON BALANCE SCORECARD STRATEGY Learning Partner Strategic Partner

2 William P. Kittredge, Ph.D President. Cervelet Management & Strategy Consultants

3 MASTERCLASS OVERVIEW Principles of the Balanced Scorecard is a two-day interactive experience designed to help balanced scorecard team members contribute to their organization's strategic management and performance improvement initiatives. The emphasis is on shared participant experiences, lessons learned, best practices, applied exercises, reinforcement, and support. Participants will learn from each other and their facilitator and leave with a toolkit of proven resources. THE COURSE COVERS THE FOLLOWING TOPICS: Why the balanced scorecard is still one of the most powerful and effective management tools. Basic elements and concepts of a balanced scorecard. How scorecards are created. How to contribute to your team's development of mission, vision, core values, and customer value proposition. The basics of performance measure and target development How cascading scorecards to all levels in the organization creates strategic alignment. How to engage leaders and employees in the shared direction. How scorecards can be used to create employee accountability. Dr. Kittregde use a combination of short lectures, e xamples, and relevant exercises to help participants learn and apply balanced scorecard concepts. Facilitators also share proven instruments, templates, checklists, analysis tools and success stories to reinforce learning. BALANCE SCORECARD STRATEGY

4 EXERCISES THROUGHOUT THE COURSE INCLUDE: Define mission, vision, and perspectives Identify one strategic theme and capture any strategic results that could be tied to your theme Identify strategic objective candidate ideas and intended results Draw in cause-and-effect arrows to start the strategy map and capture any commentary Identify candidate initiative ideas for your strategic objective Summarize all elements into a balanced scorecard

5 WHAT YOU WILL LEARN COURSE OBJECTIVES: Process of effective Strategy Development Components of a complete Strategy Map Steps to properly design a Balanced Scorecard Methods and Techniques necessary to cascade and align strategy Key linkage points between Strategy and Operations How to use the BSC to translate strategic goals into tangible results. How to select measures that will both accurately monitor progress and provide indicators of future performance. Practical methods for using a BSC to sharpen employee focus and accountability. Integrating performance measurement into daily operations across the organization. Gaining Buy-in and effectively communicating the BSC WHO SHOULD ATTEND? Executives and entrepreneurs. CEOʼs, COOʼs, CFOʼs, Directors, General Managers, and Vice Presidents. Bankers, Business Owners,Functional Heads, Decision Makers. Business Unit Leaders, Senior Level Managers, Mid Level Executives Learn how organizations deliver breakthrough core performance Mobilize to focus on the critical few drivers of success Overcome barriers to strategy implementation to create competitive advantage Improve ability to measure performance Deliver top line revenue improvement and bottom line results via improvements in customer satisfaction, operational performance, and alignment of the workforce COURSE BENEFITS Learn how organizations deliver breakthrough core performance Mobilize to focus on the critical few drivers of success Overcome barriers to strategy implementation to create competitive advantage Improve ability to measure performance Deliver top line revenue improvement and bottom line results via improvements in customer satisfaction, operational performance, and alignment of the workforce

6 William P. Kittredge, Ph.D President Cervelet Management & Strategy Consultants ABOUT FACILITATOR: Dr. William P Kittredge is a senior level professional specializing in strategic economic development planning. He has significant private sector entrepreneurial and executive experience spanning a period of his illustrious thirty four years as an industry professional and veteran. He has served in a variety of leadership roles including program analysis/management, performance assessment, budget analysis and integration, including program and product marketing.dr. Kittredge has served as a Director National Programs and Performance Evaluation in U.S. Department of Commerce, as Professor of Public Policy & Finance at Carnegie Mellon University, Australia, and US Government Representative at Organization for Economic Cooperation and Development (OECD), France, amongst various senior management positions and appointments during his global career tenure.he has also worked on several special projects including Strengthening America's Community Initiative, Oconee County Economic Development Plan, and Georgia State Botanical Garden. Dr. Kittredge is a confident writer and a versatile, impressive and charismatic public speaker with extensive experience in presenting research findings and conveying information to senior management and junior staff. He has numerous research publications and presentations to his credit.he received his Ph.D from the Syracuse University, Maxwell School of Citizenship and Public Affairs in Public Administration with a specialty in performance assessment and performance-budget linkage.

7 AGENDA Day One Balanced Scorecard Overview Basic concepts of performance management and measurement The balanced scorecard framework for strategic planning and management Step One: Assessment Step Two: Strategy Application Exercise: Identify Perspectives, Strategic Themes, and Strategic Results Step Three: Strategic Objectives Application Exercise: Develop and refine Strategic Objectives Day Two Step Four: Strategy Map Application Exercise: Create a Theme Strategy Map Step Five: Performance Measures Application Exercise: Develop Performance Measures Step Six: Strategic Initiatives Application Exercise: Identify candidates for Strategic Initiatives Step Seven: Performance Analysis Step Eight: Alignment Application Exercise: Cascade Tier 1 elements to Tier 2 and Tier 3 Step Nine: Evaluation Application Exercise: Summarize all elements into a Balanced Scorecard Summary and Next Steps

8 COntact FOR INQUIRIES AND REGISTRATION: ASGHAR AZMI- PARTNER T: E: Cervelet Management & Strategy Consultants US UK Thailand Singapore Pakistan 32-1, C-1/6, Block-6, PECHS, Karachi ADIL MAHMUD T: E: Suite 1109, Al-Hafeez Heights, Ghalib Road, Gulberg III, LHR-Pakistan FAREED AHMAD AGHA Director, Max Strategy T: E: 4, Evacuee Trust Complex, Agha Khan Rd F-5/1, Islamabad- Pakistan Cancellation Policy: Substitutions are welcome. cancellation must be confirmed by . For Cancellation made in the 05 working days to the workshop, no refunds will be given: