The future of Learning and Development - what will it look like in 10 years time?

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1 The future of Learning and Development - what will it look like in 10 years time? building communities Tony Williams Executive Director People Orbit Group 27 September 2013

2 But what are we talking about here? Future of Learning and Development in 10 years time in.. Social housing sector? Not for profit sector? Public sector? Private sector? We must mean social housing surely! But does it matter?

3 Let s assume it is 2020 What will our society be like? What will have changed? Question for you What will the social Housing sector look and feel like? What do you think are the top 3 things that will change in our society by 2020? Will there be a sector?

4 Let s assume it is 2020 Orbit commissioned six of the country s leading experts to tell us how they thought the world would look in the year We face the most radical changes to our operating environment for decades. Why? A long-term housing crisis sees current demand for new homes at 250,000 a year against delivery of just 110,000. Orbit needed a new vision because doing nothing is not an option. We must therefore evolve our business to ensure that we can continue to help people access high-quality, affordable homes, create thriving communities and enable people to achieve their aspirations.

5 Let s assume it is 2020 The experts talked of a harsher world in 2020 where housing is in short supply, inequality has increased and public funding has diminished The housing crisis will be worse than it is today with growing demand for homes to rent and buy in the areas where we work. People will find it harder to access housing they can afford. Government investment in housing will not recover to historic levels and we will need to respond to a housing market which has changed Inequality will have got worse and we will face challenges in finding new ways to support, enable and encourage customers to take control of their own lives and thrive in the tough times ahead

6 Let s assume it is 2020 Demand for our services will increase as local authorities are forced to scale back their activities; our role in communities in 2020 is likely to be broader and deeper than it is today. There will be a huge increase in internet usage and mobile technology, people will demand a greater say in what services they access and how, as well as more ethical corporate culture Fuel poverty will increase and we will face challenges in cutting carbon emissions and enabling our residents to afford everincreasing fuel bills

7 What is the Orbit 2020 vision? Purpose (Why we exist) Building Communities By working together to improve the social, economic and environmental prospects of people and communities Passion (What we do) Housing Choice Providing a wide range of homes to meet needs and aspirations Community Investment Creating thriving and empowered communities Customer Offer Enabling customers to make choices and take control Resources (How we do it) People Investing in our people, creating a dynamic culture of trust, enterprise and achievement Value Maximising efficiency & resources through a commercial approach Futures Harnessing insight, innovation and technology to create solutions Principles Live our Values Be One Team Innovate & change Lead & influence Simplify & be consistent Learn from others Disciplined, open & accountable Make surpluses to reinvest Customer driven

8 What could the Orbit 2020 vision mean for the future of Learning and Development in the Social Housing Sector? Let s look at two possibilities.. Very little (more of the same with a bit of change) Create the New World

9 Possibility 1 Very little (more of the same with a bit of change) X L and D Strategy not directly linked to business vision and outcomes X L and D training output based not outcome focussed X Traditional training approaches remain the basic building blocks X E learning widespread X Mostly isolated but some sharing and consolidation X Still basically inward looking Learning and Development in 2020 would look and feel roughly the same with some changes at the edges - the traditional Social Housing Sector response to change!

10 But.. is this good enough given..

11 Need to change our culture What does Commercial with a social purpose mean for our people? Profit Results Innovation & Change Making a profit comes first in order for us to meet our future aspirations. It is everyone s responsibility. Relentless focus on achieving results.. Targets will be met and rewarded People work consistently to agreed outcomes and frameworks underpinned by disciplined thought and action. Calculated risks are taken and encouraged. Innovation is a natural part of what we do. It is at the heart of our thinking and decision making Lean thinking is embedded in the approach of our people and organisation H A R D Customer driven Performance management is a natural part of how we think and what we do and directly linked to what we want to achieve in our people, our services and our assets.

12 Need to change our culture Learning organisation People The organisation and its people continually look to improve through the knowledge and experience of others, whether internal/external. People are fast paced, responsive and dynamic. They are able to facilitate change, development and actions across both intenal And external stakeholders. People first. A core business principle is to maximise the happiness of its people. S O F Partnerships Close, formal partnerships with external providers are created and maintained. Internal partnerships are strong, vibrant and lasting. T Customer driven How can I enable you to succeed? Orbit people are facilitators that empower communities to take responsibility; and customers to gain relevant skills, advising on strategies, providing the link to Orbit and external services.

13 Or.. must we change our thinking

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15 Change is not easy Right Left Front Back Up Down Front Up Back Right Down Left Question for you Can you remember the new instructions?

16 Possibility 2 Create the New World How do we get the right people with the right skills in 2020 given that. Our culture is different Commercial with a social purpose Our business is different profit for a purpose with a relentless focus on delivery Our leadership and management are different transformational rather than strategic or operational Our people are different facilitators of change and services.through a different Leadership and Development approach

17 Possibility 2 Create the New World.through a different Leadership and Development approach 1. How will we ensure our people have the right skills for 2020? Recruiting and developing the Right leaders (Jim Collins): Relentless focus on delivering results Change managers Able to conceive and create the future Emotional intelligence Coaches Concept of leadership and leadership development no longer relevant Recruiting and developing the Right people (Jim Collins): Housing professional qualifications no longer relevant Self motivated and self driven Business minded and results driven Innovator Relationship builder Facilitator Socially driven

18 Possibility 2 Create the New World.through a different Leadership and Development approach 2. What will the 2020 Leadership and Development Strategy be like to develop our leaders and people? Not as we know it! Bottom up not top down Driven by the needs of individuals, not the manager or organisation No formal strategy individual s responsibility to know business vision. values, goals and results to be achieved Individual accountable for their own development Organisation to provide learning and knowledge base for learning

19 Possibility 2 Create the New World.through a different Leadership and Development approach 3. What tools and services will be provided? 4. How will the function be resourced people and organisation? Digital access for individuals through variety of channels to development tools and learning Organisation provides gateway into internal and external information, knowledge and assessment tools Individual works in partnership with the organisation to update knowledge and development and create new areas Expertise in digital technology and E-learning Learning and Development expertise outsourced to external providers

20 Key messages from today The world is changing do not be left behind Do not bury your head in old thinking Learning and Development needs to adapt and change to meet the new world Look to the future and start changing Recruit the right people with the right skills and right behaviours Individuals to take accountability and responsibility for their own knowledge and development Organisation to act as the gateway to knowledge and tools Different expertise needed with Learning and Development resource outsourced