Home Improvement Agency Awards 2017

Transcription

1 Home Improvement Agency Awards 2017 May 2017

2 About Foundations Our Mission To share the magic about what makes good home improvement and adaptation services Our Vision A thriving range of home improvement agencies supporting people to live safe, independent and happy lives in the home of their choice Our Objectives Identify and meet the training needs of the sector Engage with stakeholders, providers and commissioners and facilitate networking opportunities Represent and promote the sector Develop tools and resources for providers and commissioners Monitor activity, quality and performance and find out what good looks like Develop and promote quality assurance systems Provide an information management and workflow system For more information visit: 1

3 Our Services We re continuing to expand our range of training courses and have launched a new partnerships that brings a suite of affordable online training to the sector and will feature new bespoke courses later in the year. We provide a range of consultancy services to local authorities and providers of HIA services. This can be anything from service design and specification right through to complex appraisals and audits. The Foundations Quality Mark sets the standard for sector and will be revised this year to provide access to full accreditation with the Advice Quality Standard. We will also be introducing a DFG Quality Standard which sets out the 10 key aspects of a well commissioned service. Research has shown the most agencies rely on getting multiple quotations for each project they manage. This can be time consuming and not necessarily result in the best results. We ll be introducing new procurement tools for level access showers and stairlifts. HIA Case Manager is a versatile, web based case management solution. Used by many local authorities, housing associations and charities, it s the #1 solution designed specifically for Home Improvement Agencies. A new DFG module is under development incorporating a portal for receiving referrals, standard forms and a mobile test of resources. Disability Confident Thousands of companies like ours are benefitting from a diverse workforce. Being Disability Confident helped us recruit and retain the right mix of people to help our business grow. Find out more at: The #1 cloud-based case management system for Home Improvement Agencies and Local Authorities handling Disabled Facilities Grant applications. 2

4 Introduction The Awards The Home Improvement Agency Awards are a celebration of the achievements and successes of the sector, recognising the passion and commitment of the people who work in it. The awards aim to ensure that the teams who show dedication, leadership and innovation are rewarded for their contribution in making our sector so vibrant and caring. This year's ceremony will be held at the House of Lords on 14 September 2017 and will be hosted by Lord Best. The 2016 award categories are: HIA Service of the Year... 6 Handyperson Service of the Year... 7 Adaptations Service of the Year... 8 The Innovation Award... 9 The Collaboration Award HIA Commissioning Award FILT Delivery Partner of the Year How to Enter The applications forms are available on our website. Please send completed forms via There is a separate entry form for each award, please check carefully that you are completing the right form. Categories are focused on five question areas and all entrants should respond with no more than 200 words per question. Please note we do not accept any supporting evidence (images, documents etc.) and will only consider the answers submitted as part of your application. You can enter as many categories as you wish, provided that each entry is different. By entering the awards, entrants give permission for entry material to be used for publicity purposes. Please ensure you have retained all necessary permissions from the subject(s) in any material/s submitted. The closing date for entries is Friday 11th August

5 Judging A panel of expert judges will be appointed to assess the entries. The independent judging panel will meet in August and three finalists will be shortlisted in each category. Details of the finalists will be published on our website and the winner for each category will be announced during the awards ceremony. Foundations will publish a special extended feature that highlights each of the successful teams Highlights 4

6 Main sponsors PROCare is a well-established specialist adapted shower and less abled bathroom supplier which focuses on the manufacture and distribution of stylish products that provide the best quality solutions to specifiers, contractors and end users. As a business we are proud to be sponsoring the HIA Awards 2017 because over the last 17 years PROCare have brought a range of products to the Home Improvement Agencies that are not only stylish, easy to install, easy to maintain, but also easy to use for our clients. In addition, PROCare are able to provide innovative products with maximum usability, raising levels of customer service, and enhancing the lives of those we serve. We are recognised throughout the industry for the quality service that we provide, distributing less abled bathroom products that meet unique specifications, whilst providing good aesthetic value for the end user. We employ a specialist team of experienced sales advisors, and an in-house technical team that is capable of producing CAD drawings, undertaking detailed site surveys where necessary and providing onsite assistance as and when required. We also offer all of the UK s Home Improvement Agencies and their preferred contractors training on all of our products which can be delivered as a working lunch session, tool box talk or onsite training. As we operate both within the public and private sector, our customer base includes some of the largest local authorities, housing associations, construction companies and national procurement frameworks across the UK Mira Showers is proud to be the UK's number 1 showering manufacturer. With over 90 years of innovation, investing in the latest research and technology, Mira has developed award-winning products with genuine user benefits. The brand is well-known for the Mira Advance - the ultimate specification solution with a heritage of 20 years. Recognised as a brand you can trust, Mira Showers has a commitment to genuine Service excellence, with an awardwinning UK based call centre and over 50 Service Engineers to offer complete peace of mind Whale are a specialist UK manufacturer of pumped shower drainage kits. Since 1996 over 250,000 kits have been installed in the UK. These enable level access showering in locations where gravity drainage is not an option. In 2017 Whale are introducing new levels of performance for service users of our kits. For the contractor, adoption of new technical advances will make installation of Whale products even easier. We work as a design partner with leading healthcare shower manufacturer Mira, using the latest technologies in this sector to provide both the end user and contractor benefits. We look forward to assisting HIAs into the future through continuing to invest in our products and service. 5

7 HIA Service of the Year The winner of this award will be able to show that they understand their local commissioning environment, deliver a range of services with consistently high levels of customer satisfaction and a dynamic approach to driving their business forward. Q1 Strategic Relevance How have you developed your service to meet the priorities of local commissioners? What does that mean for people living in your area? What s your social value? Q2 Business Acumen How have you grown your service and how do you ensure its sustainability? How have you balanced the risks? Q3 Leadership How have you supported and encouraged the improvement of HIA services in England? Q4 Innovation What do you do that s different? What difference does it make? What are the key learning points? How do you keep improving? Q5 Collaboration How have you enhanced your service by working with others? How did it come about? What are the benefits for you and them? 6

8 Handyperson Service of the Year This award recognises excellent practice in delivering handyperson services. Q1 Strategic Relevance How have you developed your service to meet the priorities of local commissioners? What does that mean for people living in your area? Q2 Business Acumen How have you grown your service and how do you ensure its sustainability? How have you balanced the risks? Q3 Social Value What social value does your handyperson service generate? Can you demonstrate how handyperson visits can lead to other services and wider outcomes? Q4 Innovation What do you do that s different? What difference does it make? What are the key learning points? How do you keep improving? Q5 Customer Satisfaction What do your customers say about you? How have you developed and improved your services as a result? 7

9 Adaptations Service of the Year This award recognises excellent practice in delivering adaptations and DFGs. Q1 Strategic Relevance How have you developed your service to meet the priorities of local commissioners? How do you contribute towards your local Better Care Fund plan? Q2 Holistic Approach How do you support people who have needs that can t be met by a standard DFG? How do you use discretionary powers under the Regulatory Reform Order? Q3 Service Delivery How does the public find out about your services? How well do you meet their expectations? How quickly do you provide adaptations? Q4 Innovation What do you do that s different? What difference does it make? What are the key learning points? How do you keep improving? Q5 Partnerships and collaboration How do you work across tenures to deliver to ensure equality of access? How do you collaborate with local partners to enhance your service? 8

10 The Innovation Award This award recognises innovation in service design and delivery. Q1 Strategic Relevance How have you developed your service to meet the priorities of local commissioners? How did you identify the need for your innovation? How is it different? Q2 Business Case How did you assess the business case? What risks did you identify and how did you mitigate them? How did you get approval to proceed? Q3 Project Delivery How did you plan your project? How did you test that it would work? What went wrong, and how did you respond? Q4 Impact What difference has your innovation made? How have you measured the impact? How do you plan to improve? Q5 Learning What did you learn? What would you do differently if you started again? What tips would you give to others? 9

11 The Collaboration Award This award recognises agencies that have collaborated with other to enhance what they do. Q1 Strategic Relevance How have you collaborated to meet the priorities of local commissioners? What does that mean for people living in your area? Q2 Working with Others Who are you collaborating with? How did you start? How do you keep the partnerships going? Q3 Sharing the Risks How is your collaboration governed? How do you share risks and rewards? How do all of the partners benefit? Q4 Impact What difference does your collaboration make? What s different to before? How have you measured the impact? How do you plan to improve? Q5 Learning What have you learnt about working with others? How will you collaborate more in the future? What tips would you give to others? 10

12 HIA Commissioning Award This award recognises excellence in commissioning HIA services Q1 Strategic Relevance How did you establish the need for a HIA service? How will the service support the wider health and social care agenda in your area? Q2 Business Case How did you assess the business case? What risks did you identify and how did you mitigate them? How did you secure approval from partners? Q3 Project Delivery How did you plan your commissioning exercise? How did you research and assess what would work? Have you reviewed the commissioned service? Q4 Innovation What did you do that s different? What difference does it make? What are the key learning points? How did you incentivise continual improvement? Q5 Learning What did you learn? What would you do differently if you started again? What tips would you give to others? 11

13 FILT Delivery Partner of the Year This award aims to recognise the work of HIAs that have made a significant contribution to improving the lives of vulnerable people by working with the Foundations Independent Living Trust. The FILT trustees will identify the agency that has consistently gone out of its way to identify, reach and provide solutions for people facing the challenge of living in cold homes or unsafe housing. 12

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