Managing Project Stakeholders, Communications and Buy-Ins May 2016 Shangri-La Hotel, Singapore

Transcription

1 C L A R I D E N May 2016 Knowledge for the world business leaders Shangri-La Hotel, Singapore This Program Has Been Independently and Accredited by, an Internationally Recognized Certification Board A Complete Guide to Creating and Maintaining Client Engagement for the Long-Term Faculty Director Credentials Dr Lynda Bourne, DPM, PMP, FAIM, FACS CEO and Managing Director Stakeholder Management Pty Ltd Inaugural Winner of PMI Australia s Project Manager of the Year award Acclaimed as one of the 25 Influential Women in Project Management by PMI Recognized international author, and her book Stakeholder Relationship Management: A Maturity Model for Organisational Implementation defines the SRMM model for stakeholder relationship management maturity Regular columnist for PMI s PM Network, regarded in PMI Circles as the stakeholder expert, consulted frequently for expert quotes and published numerous papers in business journals all over the world FACULTY TESTIMONIALS Working with the Stakeholder Circle methodology and seeing applied in practice has made stakeholder engagement and intuitive part of what I focus on as a leader. Lynda Bourne provided the clarity and logical approach that allowed us to introduce stakeholder engagement to all of our business. - Vice President, APM Terminals, Netherlands I would like to thank you very much for conducting the Stakeholder Management Masterclass. The attendees were content in the professional way [Lynda] presented and increased their awareness of who the stakeholders actually are and how to communicate with them on a daily basis. The Masterclass was more comprehensive with useful tools to identify and classify stakeholders with. - Project Management Conference 2015 Organizing Committee, PMI New Zealand Chapter Fantastic and motivational presentation, given in a practical and logical way - 2nd Women in Project Management Leadership Summit 2015 Organizing Committee, PMI Melbourne Chapter

2 FACULTY DIRECTOR Dr Lynda Bourne, DPM, PMP, FAIM, FACS CEO and Managing Director Stakeholder Management Pty Ltd Lynda Bourne DPM, PMP, FAIM, FACS is a senior management consultant, professional speaker, trainer and an award winning project manager with almost 30 years professional industry experience. She was the inaugural (2003) winner of PMI Australia s Project Manager of the Year award and was included in PMI s inaugural list of 25 Influential Women in Project Management (2006) and has been an entrant in the Who s Who of Australian Women since Lynda is a recognized international author, seminar leader and speaker on the topic of stakeholder management and the Stakeholder Circle visualization tool, her book Stakeholder Relationship Management: A Maturity Model for Organisational Implementation defines the SRMM model for stakeholder relationship management maturity. A global thought leader in project communications, she has presented at conferences and seminars in South America, Europe, Russia, Asia, New Zealand and Australia to audiences of industry leaders and project managers in the IT, construction, defence and mining industries, and has been the key speaker at meetings and workshops conducted by PMI as well as Project Management communities of practice within organizations in the finance and utilities sector. She is a member of the International Faculty at EAN University, Columbia, contributing to Masters and PhD degree courses in project managment. The modules Lynda teaches are focused on stakeholder management, communication and leadership in project management teams. Lynda has extensive experience as Senior Project Manager specialized in the delivery of IT and other business-related projects within the telecommunications sector. She has worked as a Senior IT Project Management Consultant with various Telcos in Australia and South East Asia including senior roles with Optus and Telstra. Other industry-related roles include strategic planning, Account Management within the IT industry, Business Process Reengineering (BPR) and business development. 2

3 EXECUTIVE SUMMARY Program: Dates: Location: May 2016 Shangri-La Hotel, Singapore Early Bird 1 (Register & pay by 29 March 2016): Early Bird 2 (Register & pay by 26 April 2016): Regular Tuition Fee: S$2,590 S$2,790 S$2,890 Group discount of 10% for 2nd participants from the same organization. For limited time only by 26 April 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 60% Cash Back at IRAS website. Program Essence: Designed for projects managers and leaders, this interactive 2-day program will show you how to sustain high levels of stakeholder engagement, engage in collaborative communication and secure buy-in from all of the stakeholders. You will learn how to develop an effective stakeholder engagement strategy that can better drive organizational performance and deliver greater value to all stakeholders. Led by Dr Lynda Bourne, award-winning author, international speaker and one of PMI s 25 Influential Women in Project Management, the program will show you how to better understand stakeholder needs and manage expectations by creating an engagement map for effective stakeholder identification and analysis. You will also learn how to increase the level of support from unsupportive stakeholders and negotiate for a win-win outcome every time with the Harvard Method of Negotiation. To prepare you for an event of a dispute, Dr Lynda will show you how to solve conflicts and problems that arise among stakeholders and strengthen your ability to obtain buy-in from a wide range of stakeholders. Throughout the 2-day intensive program, you will be heavily involved in hands-on exercises and in-depth discussions where you will be challenged to stretch your thoughts constructively to ensure the best implementation of stakeholder engagement practices, sharpen your conflict management skills and maximize business impact through effective discourse. 3

4 PROGRAM INTRODUCTION A project s success or failure is strongly influenced by how well it meets its stakeholders expectations and its perceived values. A project is considered successful if it delivers perceived values to the stakeholders. Effective Stakeholder Management has long been a key differentiator for the truly great project managers and organizations to thrive when engaging effectively with different stakeholders. Stakeholders participation in projects is a must for their success. Unfortunately one of the main challenges is that stakeholders choose to remain indifferent to the working processes of projects and are more interested in getting the results. Their diminished interest in their working has caused more and more projects to fail. Ultimately, this will result in lost productivity due to the absence of stakeholder acceptance and unnecessary opportunity costs arising from the escalation of conflicts and inability to avoid delays or disruptions. The two-day comprehensive program will show you how to develop an effective stakeholder engagement strategy that can better drive organizational performance and deliver greater value for all stakeholders. You will learn how to better understand stakeholder needs and manage expectations by creating an engagement map for effective stakeholder identification and analysis. You will also learn how to increase the level of support from unsupportive stakeholders and negotiate for a win-win outcome every time through the Harvard Method of Negotiation. To prepare you in the event of a dispute, you will learn how to solve conflicts and problems that arise among stakeholders and strengthen your ability to obtain buy-in from a wide range of stakeholders. WHO WILL BENEFIT THE MOST Director, Head of: Construction/ Development/ Project Execution Project Management/ Project Management Office Engineering EPC/ EPCM Senior Project/ Portfolio Manager, Project Team Members Project/Senior Level Management, Executives and Professionals responsible for projects Business or any Professionals seeking to enhance their Collaboration & Communication Skills Program/Portfolio/Project Managers and Project Sponsors LEARNING OBJECTIVES Learn how to analyze stakeholder expectations and their impact on the projects Develop appropriate management strategies for stakeholder engagement Discover how to foster stakeholder engagement in the project for decisions and activities with a focus on stakeholder satisfaction as a key project objective Greater confidence in engaging stakeholders effectively with improved communication and cohesion Reduced incidences of unhealthy conflicts that jeopardize the success of projects Enhance probability of delivering the most important outcomes of your project and ensuring that it finishes on time, within budget and delivers to the expected level of scope and quality 4

5 CERTIFICATION DETAILS This course has been independently certified as conforming to accepted guidelines. On average, this executive program contributes 16 hours toward your. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM OUTLINE DAY ONE Introduction Defining Project Success Delivery of Organizational Value through Projects Managing risk through effective engagement of stakeholders Case study: BP s disaster in the Gulf of Mexico This case study will illustrate the failure of good governance due to poor leadership decisions and the reasons why organizations need to focus on all stakeholders and not just shareholders Project success beyond the iron triangle projects are about people delivering value to other people Summary: Project Success based on the below approaches: Strategic Tactical The Importance of Identifying your Stakeholders and Meeting their Expectations Learn why stakeholders matter in an organization Identify the stakeholders that matter to you Understand your stakeholders needs and expectations Benchmark on Dr Lynda s Stakeholder Circle methodology to: o Identify your stakeholders and understand their needs o Prioritize your stakeholders o Map your stakeholder s profile o Develop an engagement strategy o Monitor your stakeholders during changes over time Case study: Paradise Island Utility Company Developing Renewable Energy Infrastructure Using the above Stakeholder Circle methodology, participants will learn how to manage their stakeholder s needs and expectations. Exercise: Develop a map of the stakeholders (existing and potential) of the PUC infrastructure project. Build a Strong Stakeholder Relationship through Effective Communication Develop an effective communication strategy: o Understand the format and content of your strategy o Consider culture implementation amongst your stakeholders Ensure proper implementation of the communication strategy Measure the effectiveness of your communication strategy Developing Appropriate Communication Strategies From the map of stakeholders, develop communication plans to increase the level of support from unsupportive stakeholders Practical group discussion on Stakeholder Engagement Dr Lynda will discuss and share her experiences on the below: Ensuring the best implementation of stakeholder engagement practices A business case for developing improved stakeholder engagement practices Measuring effectiveness of improved stakeholder engagement END OF DAY 1 5

6 DAY TWO Stakeholder Engagement - When Senior Managers are the Stakeholders Analyze the importance of getting support from the Sponsors Study how to develop credibility Using networks to gain access to unsupportive senior stakeholders Stakeholder Engagement - Other Types of Stakeholders: Team Members Develop successful teams by motivating your stakeholders Management vs Leadership Which is the best approach to manage stakeholders and why? Other Relevant Stakeholders Study the importance of your peers in your project success Briefing other stakeholder groups o Government o Suppliers o Customers Exercise: Develop Communication Strategies for Unsupportive Stakeholders Collaborative Communication - Building and Maintaining Strong Relationships with Stakeholders Factors to Consider when Planning Communication Different types of communication and when each one works best for different types of stakeholders Understand how we are all unique Culture: what it is and how it affects effective communication How nationality, age, gender and professions affect how we receive and respond Help the team prepare for working in multi-cultural environments Help the team improve their team culture through understanding the importance of individual and team emotional intelligence Exercise: Analyzing Individual Communication Needs Managing Difficult Stakeholders Understand the importance and purpose of project reports Align change management to your communication strategy Learn how to solve conflicts and problems that arise among stakeholders Exercise: Resolving Conflict (based on the Paradise Island case study) Some Negotiation for PMs The Harvard Method of Negotiation How to negotiate for a win-win outcome every time Negotiation exercise: Sharing scarce resources Conclusion Discussions about how this information can be applied at work Implementing effective stakeholder engagement practices END OF COURSE 6

7 MANAGING PROJECT STAKEHOLDERS, COMMUNICATIONS AND BUY-INS REGISTRATION PAGE Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please Register the following participant(s) for this Program: 1st Participant Name (Mr/Mrs/Ms): 2nd Participant Name (Mr/Mrs/Ms): 3rd Participant Name (Mr/Mrs/Ms): 4th Participant Name (Mr/Mrs/Ms): PROGRAM FEES 1 ST EARLY BIRD FEE: S$2,590 (Registration and payment must be received by 29 March 2016) 2 ND EARLY BIRD FEE: S$2,790 (Registration and payment must be received by 26 April 2016) REGULAR FEE: S$2,890 GROUP DISCOUNT: For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations before 26 April 2016 and for 3 or more participants, the 4th participant will receive a complimentary seat (One discount scheme applies). Note: GST is applicable only to participants from Singapore registered companies. Important Notice: Payments are required with registration and must be received prior to the Course to guarantee your place. PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL PTE LTD and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: DBS BANK Bank Branch code: 027 Bank Address: 6 Shenton Way, DBS Building, Singapore Bank Account No: Bank Account name: Clariden Global Pte Ltd SWIFT Code: DBSSSGSG Please note that all bank charges are to be borne by participants. Please ensure CLARIDEN GLOBAL PTE LTD receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at WAYS TO REGISTER DATE AND LOCATION This executive program will be held at: C L A R I D E N Knowledge for the world business leaders admissions@claridenglobal.com Fax: Call: Website: Shangri-La Hotel, Singapore May Orange Grove Road, Singapore Tel : Fax : Website : The fee for this two-day executive program includes all written materials, lunch and refreshments. HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. ENJOY 60% CASHBACK Productivity and innovation Credit (PIC) scheme allows registered Singaporean businesses to claim 60% cash back or enjoy 400% tax deduction for training. For more information, please visit CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: CLARIDEN GLOBAL PTE LTD reserves the right to change the content and timing of the program, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is canceled, CLARIDEN GLOBAL PTE LTD will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL PTE LTD and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L6132/LG/KN