Launceston TBA Chief Operating Officer Regional Operations Managers Network Manager Permanent full time role

Transcription

1 Position Description Division Freight Services Position Title General Manager Freight Services Location: Position Holder: Reports To: Direct Reports: Employment Status: Launceston TBA Chief Operating Officer Regional Operations Managers Network Manager Permanent full time role Primary Position Objective To lead and manage Freight Services operations with a focus on safety, reliability, quality, efficiency, cost, compliance and market needs. This includes ensuring that all people, operations, assets and train services are managed to ensure the achievement of budgeted profit forecasts and business customer service objectives within a productive and safe working environment. Working Environment TasRail is one of the largest transport providers in Tasmania connecting industry and commerce to major shipping ports and freight hubs across the State. As a State-owned Company, TasRail is responsible for both Below Rail and Above Rail assets including freight terminals, ship loading and bulk handling facilities and is commercially focused and committed to delivering optimal and innovative logistic solutions to its customers. The role directly reports to the Chief Operating Officer (COO) and is responsible to lead a management team, with a workforce of approximately 100 employees strategically located across Tasmania. As a key member of the Senior Leadership Team, the GMFS is fully accountable for the Freight Services Division and is expected to work collaboratively with the Executive, Senior Leaders and peers, the Chief Operating Officer (COO) and the Chief Executive Officer (CEO) to implement and execute the Corporate Plan and other endorsed strategies within Tasmanian Railway. The GMFS is required to provide a high standard of timely reporting to the COO, the CEO and the Board with regard to the financial, operational and strategic performance of the Freight Services Division. Approved By: Page 1 of 5

2 Primary responsibilities/accountabilities Effectively lead the development and implementation of a Zero Harm strategy and culture across the Freight Services Division; Provide strong and effective leadership for all employees through the development of a quality service culture and a focus on safety, teamwork, change management and continuous performance improvement; Manage Freight Services operations and assets, including people, train services, network access, rolling stock and the development of operating plans to optimise train performance, freight availability and customer satisfaction whilst achieving the highest levels of productivity, service and output; Develop and implement strategic operational plans and budgets to ensure the required level of performance, measured against Key Result Areas and established Key Performance Indicators. This includes the achievement of targets for divisional and company revenue and EBIT objectives in line with Board strategies and the Corporate Plan; Work in consultation with the Business Development group to develop a strong customer service culture and revenue enhancing opportunities, whilst facilitating new business development with tenacity and determination; Play an integral role in positive cultural change across the organisation, including the successful implementation of major projects including effective reporting and systems management; and Establish and maintain effective relationships with key internal and external stakeholders and work in an ethical and collaborative manner. Qualifications, Knowledge and Experience Significant experience (minimum five years) in a senior leadership position in the transport logistics sector or similar industry; Appropriate tertiary qualifications in a business, logistics or related management stream; Outstanding leadership qualities with effective interpersonal and communications skills; A track record of success delivering against agreed targets, goals and role expectations; Proven experience in project delivery and implementation, continuous improvement and change management; Demonstrated analytical and problem solving skills and proven capability as a strategic thinker, planner, organiser and priority setter; Strong commercial acumen and experience in consultation, negotiation and building and maintaining relationships and network; and Experience in managing and leading cross-functional groups and organisation wide projects with a focus on driving performance improvement, customer solutions and efficiencies. Essential Personal Attributes Genuine commitment to establishing and maintaining best practice safety culture and performance; Strives for the highest level of leadership engagement, collaboration and team work both cross functionally and within the Division; A high level of resilience, flexibility and the ability to work with shifting priorities; embrace new/evolving responsibilities; A high level of integrity and personal accountability; Approved By: Page 2 of 5

3 The capacity to work on a diverse range of conflicting priorities, projects and manage their time accordingly; An ability to develop innovative solutions to complex problems and challenges; Performance driven, with a highly motivated approach to work; Strives for the highest level of service and output; and Demonstrated ability to work in a collaborative and innovative manner. Selection Criteria 1. Significant experience (minimum five years) in a senior leadership position in the transport logistics sector or similar industry. 2. Experience in managing and leading cross-functional groups and organisation wide projects with a focus on driving performance improvement, customer focus and efficiencies. 3. Demonstrated analytical and problem solving skills and proven capability as a strategic thinker, planner, organiser and priority setter. 4. Proven experience in project delivery and implementation, continuous improvement and change management. 5. Outstanding leadership qualities with effective interpersonal and communications skills. Approved By: Page 3 of 5

4 Values based Behavioural Competencies In addition to the stated responsibilities, qualifications and personal attributes, TasRail is committed to a set of Values formed through input from our people. The Values provide directions and clarity about the way we arrive at decisions, achieve performance goals, provide service to our customers and care for environment. Specific behavioural capabilities have been developed against these values that provide a basis for employee performance goals. SAFETY Value A genuine care for the health and wellbeing of staff, contractors and the wider community. LEADERSHIP Clarity of vision and strategies, to drive a culture of unity and achievement. INTEGRITY Staying true to our values, even when it s hard. RESPONSIBILITY Owning actions and outcomes. EXCELLENCE Seeking and achieving exceptional outcomes in everything we do. INNOVATION Embracing new ideas, concepts and systems to create added value. TEAMWORK Working hard together to achieve common goals and shared outcomes. Senior Manager Behavioural Capability Takes safety seriously. Develops a safety culture that is embedded in business practice and decision-making processes and drives safety performance by taking personal accountability for safety and holding others accountable. Personally models and promotes safe working practices. Builds and maintains a culture of empathy and respect for others. Exercises interpersonal capabilities that inspire confidence in the organisation, provide a model for employees to follow and achieve results. Accepts accountability, takes calculated risks, faces threats and acts honestly. Exhibits a sophisticated understanding of risks and liabilities and appropriate strategic mitigation practices and leverages risk management to improve performance. Sets and promotes organisational frameworks for ethical decision making. Demands conduct consistent with organisational values and models high standards of professional and ethical conduct. Makes balanced and considered decisions in a wider context and takes responsibility for decisions and their implications. Anticipates and responds quickly to changes in an often turbulent business environment. Focuses on achieving high standards and driving results to meet planned outcomes. Structures the organisation to facilitate achievement of its strategic objectives and respond quickly to changing priorities. Is entrepreneurial, grasps business opportunities and balances competing interests to be successful in a competitive environment. Creates and promotes a culture that embodies the organisation s values, ethical conduct, values excellence and supports the delivery of high quality outcomes for individuals and the community. Shapes and champions a vision of the organisation and its future that directs and inspires the workforce. Develops long term strategies and corporate plans to support the organisation s vision. Maintains a long term view and makes decisions in complex areas of the organisation s activities, including areas of uncertainty, ambiguity and differentiation. Determines new directions, drives the change agenda and is prepared to champion radical change. Takes a long term view to develop and implement strategies to build a diverse, positive and productive organisation. Embeds equity and diversity principles in all aspects of the organisation to meet the needs of a complex and diverse society. Deploys resources to deliver the best possible organisational outcomes and ensures that financial accountabilities are understood and met at all levels of the organisation. Leads collaboration beyond organisational and disciplinary boundaries to achieve results. Approved By: Page 4 of 5

5 Key Interactions Required Internal CEO COO Executive & Senior Management Team TasRail employees External Customers Industry Groups Government Councils Others as deemed necessary Authority The position is required to comply with all applicable TasRail financial delegations, policies, standards and procedures and within the authority of the position. Key Performance Indicators The occupant of this position will be expected to achieve the key performance indicators 1 in accordance with their contract of employment. Working Arrangements Employment Contract 38 hour week Intrastate/Interstate travel may be required 1 To be developed Approved By: Page 5 of 5