NOT PROTECTIVELY MARKED JOB DESCRIPTION

Transcription

1 JOB DESCRIPTION APPENDIX D Before completing this form, please read the BTP Guide to writing job descriptions for Police Staff roles Appendix B to the SOP. A. POST DETAILS: Job Title: Corporate Services Support Manager Current Grade: C001 Department: Corporate Resources Area: A Division - FHQ Reports To: Corporate Services Partner No of Posts: 1 B. PURPOSE OF THE POST: Why the post exists and what it has to achieve To lead on Departmental organization development and change processes and development of all Corporate Services corporate policies, strategies and processes, ensuring their contribution to a demonstrably proficient, professional, efficient and effective resource management function delivering to Force strategy and objectives. Where Corporate Services provides national services in-house and through third party contract for estates, capital projects, vehicle fleet, asset and inventory management, video conferencing, uniforms, printing, sustainability, postage, and business travel. Where the Force is engaged in a Transformation Programme aimed at delivering agile working across the estate, rationalising premises, driving sustainability and improving BAU service delivery. C. DIMENSIONS OF THE POST The key statistics associated with the post Financial Direct or Non-Direct No budgets are controlled directly by the jobholder. Staff Responsibilities Direct or Non-Direct Non-Direct - Project team members within the Corporate Services Department. Success lies in the ability to coordinate and influence senior and junior stakeholders over whom the post holder may not have direct management responsibility Any Other Statistical Data Corporate Services operates 62 staff with a 3m annual capital programme, 10m operational revenue budget and 38m supply chain. HR8:1 Page 1 of 5 Form HR8.1.4

2 D. PRINCIPAL ACCOUNTABLITIES: What the job is accountable for and required to deliver Lead on Departmental organization development and change processes and development of all Corporate Services corporate policies, strategies and processes, ensuring their contribution to a demonstrably proficient, professional, efficient and effective resource management function delivering to Force strategy and objectives. Develop, implement and manage a performance management framework for Corporate Services. Personally and directly support the Director of Capability & Resources on defined areas of activity supporting the overall management of the Department and professional functions. Overall responsibility for the development, review and monitoring of annual business plans which reflect the priorities in the strategic plan and ensure that key performance indicators are developed. Audit, monitor and review performance against Corporate Services plans and targets, report any concerns and recommend improvement action Support the identification of efficiencies and ways of improving effectiveness and take forward and deliver recommendations to ensure the Force s resources are used in the most effective way to achieve its objectives. Work with the Head of Corporate Services to develop all staff in the function and further professionalise the function so that the highest quality support and advice is available to the force. Manage internal and external communication to ensure frequent, open dialogue and to capture feedback, concerns and suggestions for improvement, so that learning can be shared and the service can continuously improve. Support the governance arrangements at Force and Division level to ensure that resourcing issues are being identified and addressed effectively and efficiently across BTP. Work with Head of Corporate Services to ensure a co-ordinated, efficient and effective approach to service delivery. HR8:1 Page 2 of 5 Form HR8.1.4

3 E. DECISION MAKING: Make decisions The post-holder will decide on the approach to organizational change across the whole Department and the development and implementation of best practice and adherence to corporate governance. The post-holder will be responsible for making decisions on the shape of Corporate Services policies, practices and procedures and Departmental responses to Force-wide policies, SOPs etc, including interpreting legislation, regulations and similar matters. Significant say in decisions The post-holder is a member of Corporate Services SMT and as such will have a significant say in the corporate decision making process. F. CONTACT WITH OTHERS: The frequent contacts the post holder has with others and for what purpose Internal Chief Constable; Director of Corporate Resources; Chief Officer Group; Senior Officers and Police Staff, Police Authority. At a senior and tactical level via corporate meeting structures e.g. Service Improvement Board. External Network Rail, Train Operating Companies, Professional Institutions, External Consultants, Contractors and Suppliers, Home Office, Local Authorities and other Regulatory Bodies, including other Police Forces. Representative for the whole of Corporate Services at corporate meetings. G. REQUIREMENTS: The skills, knowledge, experience, qualifications and training required to perform the job. Essential Criteria: Qualifications and Training: Experience: Successful track record of achievement as a manager in a large multi-disciplined operational organisation; managing a team and delivering results through others to agreed timescales and budgets. Experience of supporting corporate management decision-making; providing clear balanced advice and guidance on a wide range of strategic issues, ideally within the public sector. Experience of working in the field of performance management and embedding performance management arrangements. Experience of project management. Experience of contract management and procurement. Experience of management of budgets and financial control HR8:1 Page 3 of 5 Form HR8.1.4

4 Skills: First class formal and informal oral and written communication skills which inspire credibility both internally and externally with strong presentation skills and skills in delivering complex verbal and written reports to a diverse range of people/large groups of people in a variety of settings Ability to utilise a variety of tools and techniques in planning, organisational change, analysis, diagnosis, redesign, implementation, evaluation and performance improvement (e.g. balanced scorecard, lean thinking, PRINCE2, MSP, EFQM, stakeholder segmentation, zero based budgeting, process improvement techniques etc). Ability to negotiate and influence people on complex or sensitive issues within a context of conflicting priorities and where significant barriers to change, acceptance and understanding may need to be overcome. Ability to persuade and motivate people from a range of organisations and disciplines, to work towards a shared vision. Ability to work as part of a corporate team and able to demonstrate and contribute to corporate cohesiveness with excellent team management skills, with the ability to stimulate thinking and action in others. Evidence of strong personal drive, including high levels of resilience and determination and an ability to anticipate and overcome obstacles to deliver results and demonstrable evidence of the ability to make complex judgments and decisions and to challenge current thinking in a fast moving environment. An innovative approach that seeks continuous improvement - irrespective of the source of best practice - with the procedural skills to embed this within the organisation as a sustainable approach Knowledge: High level of political awareness and sensitivity and the ability to present information to different audiences. An understanding of the policing environment and key issues facing the police service. Desired Criteria: Qualifications and Training: Experience: Experience of change delivery in a national organisation. Experience in a complex public sector environment. Work in a role which was customer facing or involved customer service. Skills: Knowledge: HR8:1 Page 4 of 5 Form HR8.1.4

5 H. ANY ADDITIONAL INFORMATION: Information relevant to the role, including any particularly challenging/ difficult aspects of the job. If competencies have been developed for this post, these can be listed here. The Corporate Services Support Manager provides professional business support which traverses the breadth of services provided by Corporate Services, and ensures these are aligned with the wider adoption of new ways of working under the Force Transformation Programme. The role is pivotal in ensuring the Department is in step with changes emerging from the implementation of the Estates Transformation Strategy without impacting on BAU service delivery. Day-to-day support to the business cycle, programme governance and continuous improvement drive will be a key focus for the role. I. AUTHORISATION DETAILS: Prepared By: Authorised By: Date: Date: HR8:1 Page 5 of 5 Form HR8.1.4