A Payroll Case Study. Redesigning your Payroll Infrastructure

Transcription

1 A Payroll Case Study Redesigning your Payroll Infrastructure

2 Summary A worldwide Danish business conglomerate. The largest container ship operator & ship vessel operator in the world since 1996 Employee strength of 1,08,000 with it s business widespread in more than 135 countries Payroll processing with an accuracy of 99% along with the statutory compliance portions Managing the statutory dues with timely filling into the respective government authorities Delivering consistent, delightful experience to employees & candidates PAN India The client is a Danish business conglomerate. It has activities in a variety of business sectors, primarily within the transportation and energy sectors. It has been the largest container ship operator and supply vessel operator in the world since It s employee strength is 1,08,000 with its business spread in more than 135 countries. The Problem Statement The client s expectation from PeopleStrong was to manage the Payroll processing along with the statutory compliance portions with 99% accuracy. All these objectives once achieved were to support the client in two areas: Redefine and enrich the BHR role to play a Business Partner role Centralize domain expertise areas and build capability

3 HR Transformation - The PeopleStrong Way Achievements #DESIGN #DIGITIZE #DELIGHT Streamlined Payroll Input Processes Automation Timely closure of payroll processing with an accuracy level of 99.9% 100% on-time statutory compliance computation & deposits Single window approach for all employee related cash transactions Delivery of various reports including ondemand reports on time Decrease in employee queries due to proactive communication & education Process re-engineering and Automation of Payroll process MIS and reports were also pre-defined to monitor and improve the overall process 100% accuracy level Online computation of Statutory Dues #EASE #EXPERIENCE #ENGAGEMENT Proactive communication to employees & having sessions relating to employees education The highlight of the solution was establishing of Employee Query Resolution management system. With 3 modes of support i.e. phone, web and mail an engine was set up to resolve the queries of the employees.

4 Identifying Enablers: Start Transitions and Ramp up Decrease in employee queries due to pro-active communication and education Current Status Stable Operations, 100% adoption 100% closure of queries at the end of each month New role definition for HRBP

5 Value Creation for Client Streamlined Payroll Input Processes Automation Timely closure of payroll processing with an accuracy level of 99.9% Decrease in Employee Queries Value Creation for PeopleStrong Building of a new Client Relationship Mark in the industry Tangible upsell opportunities realized

6 RPO MPHRO TECHNOLOGY PeopleStrong HR Services Pvt. Ltd. (PeopleStrong, the company) is a leading platform-based mphro (Multi-process HR Outsourcing) and technology company, headquartered at Gurgaon, India. It specializes in HR shared services, recruitment process outsourcing (RPO), payroll & compliance management, and cloud-based HR technology solutions. Since its establishment in 2005, the company has built a unique combination of domain expertise, operational excellence, and innovative technology to deliver optimum level of services to its customers. Through its platform-based HR solutions, PeopleStrong facilitates the customers to achieve higher gain margins, efficient business functions, increased productivity levels, better return on investment (ROI), and happier employees. PeopleStrong has clients across diverse industry sectors. The company is one of the first platform-based integrated HRO/RPO companies in India to be successfully assessed on Statement on Standards for Attestation Engagements (SSAE) No. 16 for reporting on controls by Auditing Standards Board of the American Institute of Certified Public Accountants. PeopleStrong launched the first HR command centre in the Asia-Pacific region in 2013 to empower business leaders to move from hindsight to foresight to insights, building predictability in hiring, productivity, utilization and attrition, thus correctly aligning HR to the business. PeopleStrong HR Services ltd. Corporate Office A-10, Infocity, Sector-34 Gurgaon (Delhi NCR) Haryana Bengaluru Delhi Gurgaon Mumbai