Human Resources. Benefit of the Staff Action Taken Measurable Efficiency

Transcription

1 Human Resources Benefit of the Staff Action Taken Measurable Efficiency

2 Coaching Culture In January 2015 during a head of department brainstorming work shop talking about staff turnover we came up with the idea to create our Internal Coaching Culture for all hotel associates. Our goals was to improve our manager/team member communication and overall to stimulate employees at all levels to unleash their potential. Our objectives is to inspire everyone to developing their competencies and maximize professional potential.

3 Areas Concerned Staff Stimulation and Motivation Reduce Turnover Improve communication, listening and understanding between managers and team members Staff development Team Work/Spirit Inspiring Staff Maximize staff professional potential (at all levels) Transformation Leadership Style for Manager

4 The Seven Steps Establishing a Coaching Culture

5 Training For HODs

6 Training For HODs

7 Launching of Coaching Culture at Pathumwan Princess Hotel with the support of International Coach Federation (ICF)

8 Coaching Culture Partnership between Pathumwan Princess Hotel and Thailand Coaching Institute

9 Benefit and Measurable Efficiency of Coaching Training increase productivity 22%, when paired with coaching it increases productivity 88% - 4 times as effective Executive Business Coaching had a 5.7 times Return on Investment (ROI) Working relationships with direct reports 77% Working relationships with immediate supervisors 71% Teamwork 67% Working relationships with peers 63% Job satisfaction 61% Conflict reduction 52% Organizational commitment 44% Working relationships with clients 37%

10 Heart of Coaching Self Directed Learning Structure Safe Environmen t Supporting Feedback Solution Focused Stretch

11 COACHING FEEDBACK Coach Feedforward what you have performed well, what you can improve in next session Coachee Sharing how do you feel Observer Feedback what you have observed

12 COACHING CULTURE IMPLEMENTATION ACTION PLAN

13 How to create Coaching Culture Manager and Coach Team Membe r Assistant Level associate Coaching Committ ee -Coaching assignment every month -Set up coaching café for them to share (COP) Change Agent who drive to create coaching culture PCCP HODs Monthly follow up session set up for 3 months After 3 months, COP set up for all coach team members to catch up and share best practice

14 Coaching A: Your Subordinates Coaching B: Your Peers Coaching C: Your Peer s Subordinates Monthly Coaching Target Coaching Type C 2 hours Coaching Type B 2 hours Coaching Type B 2 hours Coaching Type A 2 hours Coaching Type A 2 hours

15 Coaching Action Plan Coaching Form will be created by base on Google Drive Sup up Coaching Hours by Dept. & HR presents in Operation Meeting After present, we will invite HODs to share result of coaching from your area Will set workshop to create Vision / Mission of Coaching Culture by HODs Consider to create Coaching Wall, Coaching channel via Intranet & other social media to motivate our coach team

16 We developed and created our hotel coaching culture with the external support and advices from Dr.Terdtoon Thaisriwichai Coach and Owner of Master Coach International Co. Ltd.

17 Who is Dr. Terdtoon? Doctor of Business Administration, University of South Australia, Australia Master of Public Administration, Portland State University, USA Bachelor of Law, Chulalongkorn University, Thailand Diploma in Applied Psychology, Copenhagen Business School, Denmark Dr. Terdtoon is an ICF certified coach who has worked with numerous executives and leaders to reach their goals and achieve professional as well as personal breakthroughs throughout their careers. With over 20 years of experience embedded deep in the corporate world (Pepsi-Co, Sony, Nike, Nokia, A.P. Moller-Maersk) in the field of HR, organization development, and leadership development, as well as with over a decade of teaching, training, mentoring, and coaching a wide variety of professionals, he is able to reach his clients and help them to maximize their own abilities and achieve their biggest dreams to their highest potential.

18 Dr. Terdtoon s Testimonial It is my extreme honor and pleasure to be working with the Pathumwan Princess Hotel. I, Dr. Terdtoon Thaisriwichai, am a Professional Certified Coach with the International Coaching Federation (ICF), and have been working with and supporting the Pathumwan Princess in developing their leaders' coaching capacity. As well I have been working to facilitate the growth and sustainability of a coaching culture within the hotel. Through ICF accredited coach training, individual professional coaching of staff, and numerous discussions and workshops, the Pathumwan Princess Hotel has put incredible effort into making coaching an integral part of their organization. By doing so, the coaching culture has increased the engagement, motivation, and positive proactive leaders and staff that every organization needs to meet today's demands for strategic competitive advantage. It is with heartfelt sincerity that I am proud to be a part of the Pathumwan Princess Hotel's transformation.

19 Thank You Very Much The team and I wish you will find our Hotel Coaching Culture Program innovating and a potential finalist for this category Presentation made by Matthieu Reynaud, General Manager - Pathumwan Princess Hotel