11 TH CONFERENCE OF THE PAN AFRICAN ASSOCIATION FOR PORT COOPERATION (PAPC),

Transcription

1 11 TH CONFERENCE OF THE PAN AFRICAN ASSOCIATION FOR PORT COOPERATION (PAPC), THEME: "QUALITY ASSURANCE IN AFRICAN PORTS AS A STEP TOWARDS ISO CERTIFICATION: CHALLENGES AND PROSPECTS?"

2 PRESENTATION: SGS The Concept of ISO Certification justification, categories of certification, basic requirements and conditions My name is Kwasi Okai-Mensah, Certification Manager, SGS Ghana Limited. A Lead Auditor in ISO 9001, ISO and OHSAS

3 SGS GROUP Established since 1878, global leader in Inspection Verification Testing, & Certification In Numbers 145,000+ Employees, Offices, 400+ Laboratories 3

4 SGS BUSINESS SEGMENTS SGS Business Segments Agricultural Services Consumer Testing Services Environmental Services Industrial Services Minerals Services Oil, Gas & Chemicals Services Certification & Business Enhancement Laboratory Services 4

5 PRESENTATION BY SGS Customers demand products and services that meet their needs and expectations. Organisations are therefore expected to demonstrate to their customers their commitment to consistently provide them with products and services that meet or exceed their needs and expectations, and continuously improve. This assurance of provision of quality products and services is what ISO certification tends to offer to organisations. 5

6 PRESENTATION: SGS Due to the unique case of the maritime industry, ships calling the Ports expect efficient and effective Management of Port Facilities, Servicing of Vessels, Receiving and Loading of Cargo onto Vessels. Discharge of Cargo from Vessels and Delivery to Consignees in a safer working environment and in an eco-friendly environment. 6

7 PRESENTATION: SGS Therefore subscribing to an Integrated Management Systems ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007 certification will be very good. The presentation will therefore focus on these three (3) standards. 7

8 QUALITY MANAGEMENT PRINCIPLES Customer Focussed Organisation Organisations need to understand current and future customer needs, to meet customer requirements and if possible exceed expectations as every organisation exists because of their customers. How can this be applied in organisations? Researching into and understanding customer needs and expectations. Ensuring that the objectives and targets of the organisation are linked to customer needs and expectations. Ensuring that customer needs and expectations are communicated throughout the organisation. Measuring customer satisfaction including complaints, lost business analysis, surveys, complements, warranty claims and acting on results. Ensuring that the organisation manages customer relationships effectively. 8

9 QUALITY MANAGEMENT PRINCIPLES Leadership It means leadership that is focused on meeting objectives. The purpose of leadership is to ensure objectives, goals and targets of the organisation are established implemented and fully met. How can this be applied in organisations? Leadership is to consider the needs of all interested parties including customers, owners, people, suppliers, local communities and society at large. Establishing a clear vision of the organisation s future. Setting challenging goals and targets. Creating the atmosphere of shared values, fairness and ethical role models, trust and eliminating fear at all levels of the organisation. Providing people with the required resources, training and freedom to act with responsibility and accountability. Inspiring, encouraging and recognising people s contributions. 9

10 QUALITY MANAGEMENT PRINCIPLES Engagement of people The success of every organisation depends so much on the people employed. Therefore there is the need to be fully harness their abilities to the achievement of the organisation s objectives. How can this be applied in organisations? Ensure that people understand the importance of their contribution and role in the organisation. Ensuring that people accept ownership and responsibility to solving problems. Encouraging people evaluate their performance against own personal goals and objectives. Encouraging people to actively look for opportunities to enhance their competencies, knowledge and experience. People are free to share their knowledge and experience whiles discussing problems and issues. 10

11 Process Approach QUALITY MANAGEMENT PRINCIPLES It is the systematic identification and management of the activities and the interactions between the activities. How can this be applied in organisations? The use of structured methods to define the activities necessary to obtain a desired result by establishing clear responsibility and accountability for managing key activities by analysing and measuring the performance sof key activities. Interrelation between the key activities within and among the functions of the organisation and resources, methods, and materials that will improve them. Identifying and evaluating risks, consequences and impacts of these activities on customers, suppliers and other interested parties. 11

12 Improvement QUALITY MANAGEMENT PRINCIPLES This is the recurring activity to increase the fulfilment of the requirement and it should be a permanent objective of any organisation How can this be applied in organisations? Employing a consistent organisation-wide approach to continual improvement. Train the people in the methods and tools of continual improvement Establishing goals to guide, and measures to track, continual improvements. 12

13 QUALITY MANAGEMENT PRINCIPLES Evidence-Based Decision Making Effective decisions are based on the logical and analysis of data and information and are verifiable How can this be applied in organisations? Ensuring that data and information gathered during the service realisation process and other processes are accurate, reliable and verifiable. Ensuring the data collected is accessible to those who need it. Analysing the data and information using any appropriate methods as applicable. Making decisions and taking action based on factual analysis balanced with experience and intuition. 13

14 QUALITY MANAGEMENT PRINCIPLES Relationship Management An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value. How can this be applied in organisations? Ensuring that data and information gathered during the service realisation process and other processes are accurate, reliable and verifiable. Ensuring the data collected is accessible to those who need it. Analysing the data and information using any appropriate methods as applicable. Making decisions and taking action based on factual analysis balanced with experience and intuition. 14

15 Compliance Obligations Protecting the Env t & People Continual Improvement ISO 14001:2015 & OHSAS 18001:2007 EHS Three Pillars of any EMS / OHSAS EHS Commitments 15

16 BENEFITS OF EHS Improved Materials Efficiency Improved Media Coverage Improved Compliance Record Reduce Risk Exposure Improved Service Quality Competitive Advantage Lower Insurance Premiums Increased Staff Commitment Improved Community Relations Cheaper Finance Positive Pressure Group Relations 16

17 THE BENEFITS OF OHSAS 18001:2007 The standard promotes a safe and healthy working environment by providing a framework that allows organisations to identify and reduce their occupational health and safety risks, reduce potential for accidents, aid legislative compliance and improve overall performance. Employee safety and wellbeing can be improved as a result of objectives and responsibilities being made clearer. Following which all employees are prepared to effectively deal with potential hazards. 17

18 TH E BENEFITS OF ISO 14001:2015 ISO 14001:2015 enhances the reliability of your operations, increases your performance and brings economic benefits. Demonstrating commitment to the environment can transform your organisation s culture, improve employee morale and open new business opportunities with environmentally aware customers. It helps you minimize energy use, reduce operating costs and contribute to continual improvements in your environmental performance 18