Business Excellence Management using. Benchmarking. Presented by: Indu Singhal PRESENTATION
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1 INDU SINGHAL - Business Excellence Management using Presented by: Benchmarking Indu Singhal
2 Business Excellence Management using Benchmarking We are what we repeatedly do. Excellence, then, is not an act, but a habit. - Aristotle
3 Business Excellence Management using Benchmarking Business Excellence Management A journey Factors impacting Business Excellence Outcomes of Business Excellence Strategy Design & Development External Factors impacting Corporate Strategy Internal Factors impacting Corporate Strategy Tools and Frameworks driving Strategy Maps Business Model Canvas Benchmarking Processes Benchmarking Tools
4 Business Excellence Management using Benchmarking A Journey BUSINESS EXCELLENCE The Value for a Corporate Business Excellence may be described as Outstanding Practices in Managing the Corporate & Achieving RESULTS based on A set of Fundamental Concepts (Factors)
5 Business Excellence Management using Benchmarking A Journey BUSINESS EXCELLENCE The Value for a Corporate Outstanding Practices World Class Models
6 Business Excellence Management using Benchmarking A journey BUSINESS EXCELLENCE The Value for a Corporate Outstanding Practices Australian Business Excellence Framework (ABEF) Australia Baldrige Model Used in over 25 countries (USA, NZ, etc.) Canadian Business Excellence Model Canada World Class Models EFQM Model Used throughout Europe & in the UAE Japan Quality Award Model Japan Singapore Quality Award Model Singapore
7 Business Excellence Management using Benchmarking A journey BUSINESS EXCELLENCE The Value for a Corporate Business Excellence Models Business Excellence Models are seen as Best Practice Models for implementing Excellence Strategies, Self-assessments, Benchmarking and ultimately Delivering Improved Performance
8 Business Excellence Management using Benchmarking A journey BUSINESS EXCELLENCE The Value for a Corporate Customer Expectations
9 Business Excellence Management using Benchmarking A journey BUSINESS EXCELLENCE The Value for a Corporate Competition
10 Business Excellence Management using Benchmarking A journey BUSINESS EXCELLENCE The Value for a Corporate Technology
11 Business Excellence Management using Benchmarking A journey BUSINESS EXCELLENCE The Value for a Corporate HOW?
12 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 1. ADDING VALUE FOR CUSTOMERS Excellent organisations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities.
13 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 2. CREATING A SUSTAINABLE FUTURE Excellent organisations have a positive impact on the world around them by enhancing their performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.
14 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 3. DEVELOPING ORGANISATIONAL CAPABILITY Excellent organisations enhance their capabilities by effectively managing change within and beyond the organisational boundaries.
15 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 4. HARNESSING CREATIVITY & INNOVATION Excellent organisations generate increased value and levels of performance through continual improvement and systematic innovation by harnessing the creativity of their stakeholders.
16 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 5. LEADING WITH VISION, INSPIRATION & INTEGRITY Excellent organisations have leaders who shape the future and make it happen, acting as role models for its values and ethics.
17 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 6. MANAGING WITH AGILITY Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats.
18 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 7. SUCCEEDING THROUGH THE TALENT OF PEOPLE Excellent organisations value their people and create a culture of empowerment for the achievement of both organisational and personal goals.
19 Business Excellence Management using Benchmarking - Factors impacting Business Excellence 8. SUSTAINING OUTSTANDING RESULTS Excellent organisations achieve sustained outstanding results that meet both the short and long term needs of all their stakeholders, within the context of their operating environment.
20 Business Excellence Management using Benchmarking - Outcomes of Business Excellence Balanced Set of Results Finance Customer Internal Processes Employee Learning and Growth Sustainability
21 Business Excellence Management using Benchmarking - Strategy Design & Development Steps to Strategy Development Vision & Mission Stakeholder Expectations External Factors Basket of KPIs SWOT Analysis Internal Factors
22 Business Excellence Management using Benchmarking - External Factors impacting Corporate Strategy Stakeholder Expectations, & PESTEL Political Economic Technology Social External Stakeholders Environment Legal
23 Business Excellence Management using Benchmarking - Internal Factors impacting Corporate Strategy Stakeholder Expectations, & PRIMO-F People Resources Marketing Ideas Internal Stakeholders Operations Finance
24 Business Excellence Management using Benchmarking - Tools and Frameworks driving Strategy Maps Basket of Initiatives External Factors Internal Factors Stakeholder Inputs Initiatives
25 Business Excellence Management using Benchmarking - Business Model Canvas Blank Template
26 Business Excellence Management using Benchmarking - Business Model Canvas Example 1 Kelly s
27 Business Excellence Management using Benchmarking - Business Model Canvas Example 2 - LinkedIn
28 Business Excellence Management using Benchmarking - Business Model Canvas Example 3 - VISA
29 Benchmarking Tools EBM-BP Program
30 Benchmarking Tools EBM-BP Program V I S I O N EBM-BP aspires to be the first point of reference for benchmarking of business performance standards in order to enable business communities globally to assess their current performance levels and prioritize continual improvement.
31 Benchmarking Tools EBM-BP Program M I S S I O N To set up benchmarking of business performance standards by creating the infrastructure for collation and sharing of information & data that are timely, accurate and reliable, in a controlled & managed environment, to enable businesses to assess their current performance levels and prioritize focused and continual improvement.
32 Benchmarking Tools EBM-BP Program V A L U E S I ACT with Integrity Alacrity Commitment Trust
33 Benchmarking Tools EBM-BP Program - Benefits Access to ready-made data or information on the industry average.
34 Benchmarking Tools EBM-BP Program - Benefits Access to the best in class performance data.
35 Benchmarking Tools EBM-BP Program Benefits Ability to assess your own performance against best in class and industry average.
36 Benchmarking Tools EBM-BP Program Benefits Ability to set rational targets to strive for continual improvement.
37 Benchmarking Tools EBM-BP Program Benefits Avail quarterly reports on Benchmark information and keep track of latest progress in the corporate world.
38 Benchmarking Tools EBM-BP Program Benefits Participate in and witness the Annual EBM-BP Forum.
39 Benchmarking Tools EBM-BP Program Benefits Have the opportunity to win distinguished Awards at the EBM-BP Forum.
40 Benchmarking Tools EBM-BP Program Benefits EBM-BPs can get to use the distinguished logo on their business reports, lending authenticity to their data.
41 Benchmarking Tools EBM-BP Program Benefits Reports submitted by EBM-BPs automatically benefit from the data credibility.
42 Benchmarking Tools EBM-BP Program Benefits EBM-BPs can avail the opportunity to participate in the EBM Benchmarking Clubs.
43 Benchmarking Tools EBM-BP Program Benefits EBM-BPs can make Benchmarking Visits under a controlled & managed environment.
44 Benchmarking Tools EBM-BP Program Deployment Participating members submit their data on relevant parameters to the EBM-BP data repository. These data are classified into industry-wise groups including: Manufacturing, Retail, Trading, Hospitality, Contracting, Service, Government, etc. The data are classified in groups based on different stakeholder groups or processes such as: Customer Results Employee Results Society Results Financial Results Marketplace Results Process Improvement Results
45 Benchmarking Tools EBM-BP Program Deployment The data is used to generate graphs and trends. The data is made available online in specific formats. Restricted access is made available with secure user name and passwords.
46 Benchmarking Tools EBM-BP Program Deployment
47 Benchmarking Tools EBM-BP Program Deployment Data from across several industries including: Education Entertainment Financial Institutions Government & Semi Government Healthcare Hospitality Manufacturing Oil & Gas Retail Trade & Distribution Legal and more
48 This Document contains private information and is provided for the exclusive use of your organization only. Thank you Indu Singhal Director Emirates Business Management International Consultants Mobile:
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