BUILDING CORE SUPERVISORY & TEAM COMPETENCIES

Transcription

1 BUILDING CORE SUPERVISORY & TEAM COMPETENCIES Dec 2017, Dubai

2 BUILDING CORE SUPERVISORY & TEAM COMPETENCIES Introduction As a Supervisor in the business it s important that you fully understand your role, as well as have the skills and knowledge to lead, as well as manage, your most important asset your team. This training seminar has been developed to equip Supervisors with the two important development areas aligned to their role them self and their people, as well as manging and leading a team. It will focus on the role of the Supervisor as well as the important areas of self-management, managing people as well as performance. These are vital areas for focus of self-development and improvement. The second key area will revolve around leading and managing teams, understanding the dynamics as well as empowering the team to success. This essential development for Supervisors of all levels. This training seminar will highlight: The importance of the supervisory role for organizational success Your own self-awareness to manage yourself and others The analysing of risks and problems and providing effective decisions How to manage people through excellent interpersonal skills and communication techniques The key dynamics for a high performing team; assigning roles and structure Using powerful engagement techniques to attain team alignment Igniting innovation in the team to achieve increased performance, and empowering the team to success The seminar is split into two modules: MODULE I - Building Core Supervisory Competencies MODULE II -Building Core Team Competencies Each module is structured and can be taken as a stand-alone course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week seminar. Objectives At the end of this training seminar, you will learn to: Understand and describe your important role in the organisation Understand your own self-imposed limits, growing your selfunderstanding and how to overcome issues arising from this knowledge Learn time management techniques and problem solving models to improve decision making Apply powerful interpersonal techniques to improve communication and manage others effectively Understand the role of the leader in team situations as the facilitator of engagement, collaboration, innovation, trust and empowerment in team situations Develop core team leading behavioural competencies to effectively lead a team Create a high performing team through active engagement and collaboration Manage team performance through trust and empowerment Training Methodology Participants to this training seminar will receive a thorough knowledge on the subjects covered by the seminar outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training seminar methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the training seminar, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the training seminar. In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used. Organisational Impact Organisational benefits of delegates attending this training seminar include: A more knowledgeable supervisor who fully understands their role in the organisation Greater communication and interpersonal skills development Increased solution to problems, providing fast and efficient productivity Effective and efficient decision-making Reduced HR issues relating to team harmony Greater professional managerial focus throughout the organisation Personal Impact A greater understanding of your role, management and leadership Increased confidence when dealing with people issues Improved communication and interpersonal skills Models and techniques to improve your problem solving and decision-making Greater team performance, and team harmony Development techniques to enhance your career Who Should Attend? This training seminar is suitable to a wide range of professionals but will greatly benefit: Newly promoted Supervisors Experienced Supervisors with no or little formal training Persons who are expected to be promoted to the Supervisory level in the very near future

3 SEMINAR OUTLINE DAY 1 The Importance of the Supervisory Role in the Organisation Supervisory role: importance in organizational success Managing or Leading as a Supervisor? The Power Bases of the Supervisor Supervisory characteristics, competences and behaviours Inspiring change and innovations leading to continuous improvement Personal Accountability, Reliability, Integrity and Honesty DAY 2 Problem Solving, Decision Making and Time Management Defining problems Assessing risks and analyzing problems Problem solving models and techniques Decision making processes Time problems Prioritizing your time and others Allocating resources MODULE I Building Core Supervisory Competencies: Self-Management, Managing People and Managing Performance DAY 4 Managing Your Team and Others for Results Factors for enhanced Team development Increasing team performance Group dynamics Job enrichment and motivation Effective delegation of tasks DAY 5 Developing Your Team and Others How people learn Positive development: training and development planning Coaching for personal and team growth Giving powerful feedback to increase optimum performance Next steps DAY 3 Mastering Communication and Interpersonal Skills Overcoming communication barriers The power of questions Active listening skills How to influence the outcome/effects of others Persuasion and negotiation: keys to personal influence Conflict management: managing conflict assertively Effective meeting skills Approved Centre The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

4 SEMINAR OUTLINE DAY 6 Understanding Team Dynamics and Structure Team Leadership The sociology of the team Non-traditional team structures Working the Team Performance Curve Team Profile Assessment MODULE I I Building Core Team Competencies: Engagement, Collaboration, Innovation, Trust and Empowerment DAY 9 Igniting Team Innovation Team factors: ACL model Problem solving: defining the problem Team problem solving techniques Innovation and creativity Decision making and reaching a consensus Identifying optimum team roles DAY 7 Achieving Engagement and Alignment Team communication structures Effective interpersonal communication Active Listening Influencing for results DAY 10 Empowerment and Team Development Empowering for success Effective Team delegation Development planning Team Mentoring and Coaching Feedback for greater improvement Creating and communicating the vision Managing change within the team DAY 8 Increasing Team Performance and Collaboratio Team performance management Objective setting for increased performance Motivation and reward within teams Active conflict management in teams Negotiation strategies to achieve team agreement

5 BUILDING CORE SUPERVISORY & TEAM COMPETENCIES Code Date Venue Fees MG Dec 2017 Dubai - UAE $9,000 REGISTRATION DETAILS LAST NAME: FIRST NAME: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: AUTHORISATION DETAILS AUTHORISED BY: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: PAYMENT DETAILS q Please invoice my company q Cheque payable to GLOMACS q Please invoice me CERTIFICATION Successful participants will receive GLOMACS Certificate of Completion 4 WAYS TO REGISTER Tel: +971 (04) Fax: +971 (04) info@glomacs.ae Website: TERMS AND CONDITIONS Fees Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar. Mode of Payment The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/ sponsor. Credit card and cheque payments are both acceptable. Cancellation / Substitution Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. Hotel Accommodation is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply. Attendance Certificate a certificate of attendance will only be awarded to those delegates who successfully completed/ attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours. Force Majeure any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments. Fair Access / Equal Opportunities In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications.

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