1 etime Questions? Please contact the Employee Hotline at or

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1 1. If I am locked out of my account, how do I reset my password? I am an approver, and the Data Validation QuickNav does not appear correctly. What do I do? How does my manager make changes for prior periods? How do I make changes after my manager has approved time for the current period? How do I see my PTO accruals, and what do I do if I think the amount is incorrect? How do I report time and approve timecards for employees who are on leave of absence? How do I know my registration code for the etime registration process? Will etime still calculate my PTO and holiday time the same? If I am locked out of my account, how do I reset my password? If you try to log on to etime (desktop or laptop) and enter an incorrect password three times in a row, etime locks your account and you must reset your password. For Any Problems Logging in to the Mobile Application Contact Client Services to assist you at: clientservices@advancecentralservices.com To Reset your Password for the Desktop Application 1. Open a browser, and navigate to the following location: Note: This is the same URL you used to complete the etime registration process. 2. On the Welcome to ADP page, click. 3. Follow the prompts to either create a temporary password, or reset your password online. Note: If you choose to create a temporary password, etime sends the temporary password to your address or phone. Then when you log on, etime prompts you to change the password. If you choose to reset your password online, you can either receive an access code via your address or phone, or answer the security questions established when you first registered to use etime to authenticate your identity. 4. When finished, click. Note: If you are unable for any reason to reset the password on your own, contact Client Services. 1 etime Questions? Please contact the Employee Hotline at or clientservices@advancecentralservices.com.

2 2. I am an approver, and the Data Validation QuickNav does not appear correctly. What do I do? If you are an approver and you cannot access the Data Validation QuickNav from the QuickNavs menu, you must contact your local IT department to assist you. As illustrated below, sometimes no page information displays at all. If you choose the incorrect version of etime upon logging in for the first time, the below screen will appear. To adjust to the correct version, contact Client Services. etime Questions? Please contact the Employee Hotline at or clientservices@advancecentralservices.com. 2

3 3. How does my manager adjust time for prior periods? If payroll has already signed off on your timecard, then your manager must contact Client Services to make adjustments. With regards to approved time off requests, you cannot delete an approved paid time off request once the calendar date passes. If the calendar date has not passed, you can cancel an approved time off request then resubmit a new time off request. However, once a calendar date passes, you cannot delete an approved paid time off request. 4. How do I make changes after my manager has approved time for the current period? You can make changes for the previous pay period only if payroll has not signed off on the timecard. If your manager has approved your timecard, you can ask them to remove his/her approval for you to adjust and resubmit. 5. How do I see my PTO accruals, and what do I do if I think the amount is incorrect? At any time, you can view your PTO ending balance in etime, and you can adjust the calendar to see how your balance is affected on a future date. etime has a widget called My Accruals. Dragging and dropping the widget on the My Information workspace shows you PTO information as follows: The following table provides a description of the information you can view on the My Accruals widget: Column Type Earned to Date Taken to Date Ending Balance Description The only type of accrual you can view is Paid Time Off. This column shows the total number of paid time off hours you have earned for the selected year. This column shows the total number of paid time off hours you have taken starting January 1 of the current year through the selected As of date. This column shows the number of remaining paid time off hours available starting January 1 of the current year through the selected As of date. In this calculation etime includes all PTO taken plus any requested and approved PTO that falls within the time period between January 1 of the current year and the As of date selected. 3 etime Questions? Please contact the Employee Hotline at or clientservices@advancecentralservices.com.

4 Column Reporting Period Description This column shows the current year that etime is using to show your paid time off accruals. If you think the amount of paid time off hours shown in etime is incorrect, speak with your manager and ask then to contact your local HR, so they can contact Client Services on your behalf. To View your PTO Accruals 1. Log on to etime. 2. On the My Information workspace, open the My Accruals widget. Note: If you have an employee user account, etime defaults to the My Information workspace. If you have an approver user account, you must open the My Information workspace from the widget, click, drag and drop the widget onto the workspace. 3. View your PTO accruals. tab. To open a 6. How do I report time and approve timecards for employees who are on paid leave of absence (ex., Short Term Disability)? If you are a manager and you have an employee on leave of absence (short- or long-term disability), you need to 1) report time on behalf of the employee by using the Leave of Absence pay code, and 2) approve the employee s timecard(s) for as long as the employee appears on the Data Validation QuickNav in etime. To Report Time and Approve a Timecard for an Employee on Leave 1. Log on to etime. 2. On the Timekeeping workspace, open the QuickNavs widget. Note: For employees with approver user accounts, etime defaults to the QuickNavs widget each time you log on. 3. On the QuickNavs menu, click Validation Data. 4. From the Show list box, select the All Home filter so that you can see all the employees for which you are the time approver. 5. From the Time Period list box, select Current Pay Period or Previous Pay Period depending on whether you are approving time within or after the pay period end date. Note: Any time you select from the Show or Time Period list boxes, etime automatically refreshes the Validation Data QuickNav. 6. On the Validation Data QuickNav, double-click the name of the employee for whom you want to enter and approve his/her timecard. 7. Make necessary adjustments to accurately complete the timecard. Note: Before disability hours can be applied, employees may be required to use a certain number of accrued PTO hours. Make sure the hours for each day have the correct pay code. For hours that were not worked and should be taken from the employee s accrued PTO account, use the Paid Time Off pay code. For disability hours, use the Leave of Absence pay code. The total number of hours for each week in the etime Questions? Please contact the Employee Hotline at or clientservices@advancecentralservices.com. 4

5 pay period should represent the total number of hours the employee typically works. Warning: When adjusting the timecard for an employee, be sure to select the correct pay code based on the employee s employment status. Pay codes that end with a H are specifically for non-exempt (hourly) employees. Pay codes that end with S are specifically for exempt (salary) employees. 8. Once the timecard is accurate, from Approvals on the timecard menu, click Approve. 9. To return to the QuickNavs menu, click. 7. How do I know my Registration Code for the etime registration process? When you click the link to register for etime, and click the box labeled Register Here, you have to type in a registration code. The code for everyone is timesheet Will etime still calculate my Paid Time Off and holiday time the same? etime calculates PTO awards based on the employee service date. 5 etime Questions? Please contact the Employee Hotline at or clientservices@advancecentralservices.com.