SCHCADS Award Qld TPEO Level 5 starting at $38.88/hr or $70, annually, salary packaging options and flexible working arrangements available

Transcription

1 Gympie Region Domestic & Family Violence Service Challenging Abuse in Relationships Position Title: Remuneration: Responsible to: Location: Employment Status: SCHCADS Award Qld TPEO Level 5 starting at $38.88/hr or $70, annually, salary packaging options and flexible working arrangements available Manager DFV Support Services Gympie Permanent Hours per week: 35 Purpose of Position: Develop, lead and maintain an integrated service response which brings together a broad range of government and non-government agencies and services to facilitate a flexible and tailored approach for working with individuals experiencing domestic and family violence (DFV). The success of the program is dependent on a highly collaborative working relationship between the other Community Action DFV programs, external DFV service providers including PRADO and the Qld Police Service and other government and non-government service providers across the Gympie Region. Community Action Inc - Vision Statement: Our vision is for a socially inclusive community without poverty, homelessness or violence. Community Action Inc Mission Statement: Community Action Inc provides housing and support services in response to the needs of our community. Organisational Environment: Community Action Inc (CAI) encompasses a diverse range of program areas: Domestic Violence; Youth; Community Housing; Financial Literacy; and Multicultural Services. The organisation has significant experience in: supported housing and support programs for women and children escaping domestic and family violence; tenancy management of housing for low income tenants; supported housing for homeless young people in crisis; provision of other youth support programs and services; provision of emergency relief to people experiencing financial crisis; provision of financial counselling and financial literacy services; provision of multicultural settlement services.

2 The organisation receives funding for its programs from various state and federal funding departments and other one-off grants, community supports and donations. Currently, 170 units of accommodation are offered ranging from crisis, medium term to long term tenancies, including share-houses, studio units, units/duplexes and houses. Support services include programs and assistance for young people, support for women and children escaping domestic and family violence, emergency relief, financial counselling and financial literacy services, and multicultural settlement services. The organisation is managed by a CEO who works closely together with the Managers and Coordinators from each program area to develop the organisation and work towards achievement of strategic goals. DFV Support Services - Program Overview The Community Action DFV Support Service Program area includes but is not limited to the following: Erin House: o Women s Shelter crisis housing and support for women and children escaping DFV. o Women s Information Line telephone and centre based support for women escaping DFV. Gympie Region Domestic & Family Violence Service (GRDFVS): o Counselling and support for people experiencing, or have experienced, DFV. o Court support for people who have court proceedings before the Magistrates Court in relation to DFV matters. o Counselling and support for children and young people who are experiencing, or have experienced, DFV. o Community Partnerships developing a Gympie Region DFV Prevention Strategy and implementation of a coordinated community response to DFV. Reporting and Accountability The is responsible to and reports directly to the DFV Support Services Manager. In view of the collaborative nature of the organisation, all staff members are also accountable to the CEO, board of management and the broader staff team. Duty Statement 1. Working within the organisation: No: Specific Duties Key Performance Indicators 1.1 Comply with Community Action s Code of Conduct, Policies and Procedures. Code of Conduct and Policies and Procedures are adhered to. 1.2 Foster workplace diversity, value individual differences and recognise Feedback from team members and management.

3 the positive benefits that can be gained. 1.3 Ensure sound knowledge of the purpose and desired outcomes of: the Gympie Region Domestic & Family Violence Service; Department of Communities, Child Safety & Disability Services DFV Support Services Program Guidelines and Investment Specifications; and, statutory requirements. 1.4 Participate in the development of a safe and supportive working environment for all staff, including clear communication paths and consultative decision-making practices. 1.5 Participate in regular and ongoing consultation with staff and the Service Manager to discuss issues that may impact on work practices and professional development in relation to direct work with clients and organisational practices. 1.6 Participate in support systems within the organisation including staff meetings, team supervision, line supervision, staff appraisals, team development days and professional supervision. 1.7 Assist in ensuring that the office environment is maintained in a clean, tidy and safe manner and that information and resources are relevant, up-to-date and available. 1.8 Establish and maintain collaborative working relationships with all other Community Action program personnel. 1.9 Other duties as required by the DFV Support Services Manager. Duties are carried out within program funding guidelines and within statutory guidelines. WHS policy and procedure are followed. Staff communication policy and procedure are followed. Feedback from Manager and team members. Meetings and supervision are attended. Team development days are attended. Office space is inviting & tidy with relevant resources available. Staff member has a sound knowledge base of resources available. Team member feedback. Requests are carried out. 2. Develop a Gympie Region DFV Prevention Strategy: No: Specific Duties Key Performance Indicators 2.1 Work from a strengths based Stakeholder feedback. community engagement framework that fosters the principles of respect, inclusiveness, transparency, commitment and courage.

4 2.2 Establish and maintain collaborative working relationships with local government and non-government service providers, support agencies and other relevant stakeholders. 2.3 Work in collaboration with the broader Community Action DFV Support Service team and external stakeholders, to lead in the development of a Gympie Region DFV Prevention Strategy and implementation of a coordinated community response to DFV. 2.4 Work with the local DFV and broader community services sector to develop integrated service responses to assess, triage and support people affected by DFV, including, but not limited to: Development of a common language around DFV to improve communication. Development of common tools and templates (eg. risk assessment, safety plan). Develop and formalise protocols (eg. sharing of information, working together). Development of common definitions and understandings around characteristics of DFV and best practice models of assistance. 2.5 Work with agencies in the local service system to: Offer staff development opportunities to support the aims of the integrated service response. Promote awareness of common language. Promote understanding and use of common tools. Increase understanding of the nature of crisis. Increase understanding of when and how to provide Stakeholder feedback. Stakeholder Feedback. Meeting minutes, reports and evidence of progress towards development / implementation of strategy. Improved safety and wellbeing for victims. Client and stakeholder feedback. Reports and evidence of progress towards development / implementation of: Common language Common tools and templates Formal protocols Common definitions and understandings A responsive service system working in partnership. Client and stakeholder feedback. Number and type of staff development opportunities. Number and type promotion activities. Progress reports.

5 support and knowing where to go for guidance. Improve referral pathways. Eliminate possible victimisation of the client by the service system. 2.6 Work in the broader community to promote greater public awareness of DFV and enhance individual and community group capacity to respond appropriately. Increased community understanding of DFV. Number of community education sessions. Progress reports. 2.7 Lead/participate in relevant local network meetings and other community DFV education and prevention events and activities. 2.8 Ensure cultural appropriateness of services and developed materials. 2.9 Keep accurate and up-to-date data collection as required by the DFV Support Services Manager and program/funding guidelines. Community Feedback. Attendance at network meetings. Attendance at community education and prevention events and activities. Feedback from stakeholders. Data collection is accurate, up-to-date and submitted on-time/when requested. Performance Appraisal This position is subject to a 6-month probationary appraisal. The will participate in an annual appraisal of work performance conducted with the Manager and CEO to assess the: Competence of the employee in the performance of duties Achievement of goals set for the position To establish general and training goals for the next 12 months. Name of Manager: Date Appointed: Signature of Employee: Signature of CEO/Executive:

6 Selection Criteria Address in writing how you meet the minimum competencies for this role. Minimum Competencies: Possession of relevant tertiary qualifications in human services or community development. Ability to work cross-culturally. High-level interpersonal and communication skills (oral and written). Well-developed public speaking skills. Current Blue Card for working with children or ability to acquire same. Current Driver s Licence. Address the selection criteria in writing keeping to a maximum of half a page each. Selection Criteria 1. Demonstrated knowledge and understanding of the impacts of DFV on women and children and of safety issues for people affected by DFV, and staff assisting them. 2. Demonstrated experience in forming and maintaining partnerships, collaborative processes and/or community engagement. 3. Demonstrated understanding of the social, political and gendered nature of DFV from a feminist perspective. 4. Demonstrated knowledge of the existing DFV service system across the Gympie Region or ability to rapidly acquire. 5. Interest and ability to work within a community development practice model. 6. Ability to work in a community based organisation, to participate within a staff team in a collaborative and supportive manner, and the capacity to work both independently and as part of a team.