creative leadership questionnaire

Transcription

1 MySkillsProfile Report creative leadership questioaire Joh Smith myskillsprofile.com aroud the globe Report The CLQ questioaires are copyright MySkillsProfile.com. MySkillsProfile.com developed ad publish the questioaire ad are the sole suppliers of test materials ad software.

2 Itroductio The Creative Leadership Questioaire (CLQ) measures your maagemet ad leadership skills ad style by askig you questios about your behaviours i maagemet ad leadership situatios. Groups of questios relate to differet aspects of maagemet ad leadership behaviour called competecies. It is the particular combiatio of competecies possessed by a perso that shapes their style ad cotributes to their job performace. Competecies are sets of behaviours or behavioural repertoires ecompassig skills, kowledge, abilities, ad persoal attributes. The CLQ measures five clusters of competecies that apply across a wide rage of maagerial ad professioal occupatios: Maagig Chage, Plaig & Orgaisig, Iterpersoal Skills, Results Orietatio ad Leadership. Each of these five clusters is made up of four competecy dimesios. Competecies are ot the oly ifluece o your maagemet ad leadership ability, however, as your iterests, your values, your patter of itellectual abilities, your life experiece ad your curret situatio also cotribute to makig you the perso you are. Psychological tests do ot measure the whole you which is why they eed to be iterpreted i the cotext of other iformatio about you. Please bear the followig poits i mid as you cosider the results from your assessmet: this report is based o what you have said about yourself through your resposes to the questioaire so that what we are measurig here is your ow perceptio of what you are like; test results ca also be affected by your strategy for aswerig the questioaire - whether this was coscious or ucoscious for example, whether you were very frak, whether you were very self-critical or whether you felt uder pressure to covey a more tha usually positive impressio of yourself; your curret level of competece i differet areas is show o a te poit stadardised scale which is calculated by comparig your resposes agaist the resposes of thousads of other people who have completed the questioaire; remember that this assessmet is iteded to help you clarify your view of yourself ad help you to develop ad achieve persoal growth. If you do ot recogize yourself i the followig profile, check what other people thik by takig views from bosses, peers ad direct reports. The report below is iteded to provide a framework for assessig your curret maagerial stregths, weakesses ad developmet eeds. Takig each competecy area i tur, thik about the tasks that you fid come easily to you ad those that you fid harder to perform cosistetly to a high stadard. Use this report alogside your orgaisatio s competecy framework to idetify where further developmet would improve your performace. I decidig where to put your developmet efforts, focus o oe or two areas that are likely to have the biggest impact o your work performace. Set yourself specific learig goals for these developmet areas. MySkillsProfile.com Aug 20,

3 Leadership Level This sectio is iteded to give you a rough idea of where we thik you are i your developmet as a maager ad leader. We do this by lookig at your resposes across the five key factor scales - maagig chage, plaig ad orgaisig, iterpersoal skills, results orietatio ad leadership ad calculatig the average of your scores o these scales. Your scores rage from 5 to 9 ad you have a average score of 7 o the CLQ key factor scales. If your resposes are a accurate reflectio of the way you hadle yourself, the you are likely to be operatig as a competet maager. Your ext step should be to achieve a step shift from fuctioig as a competet maager to operatig as a effective leader. The remaider of this report looks at your profile across the twety competecy dimesios measured by the CLQ ad provides suggestios o how to improve your competece. Key Factor Maagig Chage <... > Plaig & Orgaisig Iterpersoal Skills Results Orietatio Leadership... <... >.... MySkillsProfile.com Aug 20,

4 Leadership Style Your leadership style ca be described i terms of whether you are a participative or autocratic leader, ad i terms of whether you are a trasformatioal or trasactioal leader. Participative leaders ted to focus o relatioship buildig ad employee satisfactio whereas autocratic leaders focus o the completio of tasks ad accomplishmet of goals. Leaders who maage to combie features of both approaches maage to show that they care about doig the job well ad their employees' satisfactio ad developmet. Trasformatioal leaders offer a ispiratioal visio of radical chage whereas trasactioal leaders focus o maagig a efficiet ad cotiually improvig busiess. The graphic below shows where you lie o these two dimesios. We have defied your characteristic style by lookig at your scores o competecies that are liked with each of these differet styles. Based o this approach, you come out as a trasformatioal & participative leader. Curret maagemet thikig would suggest that the trasformatioal ad participative style represets the ideal characteristic style to emulate, but there will be situatios where behaviours associated with other styles would be appropriate. Note. These styles of leadership represet extreme forms ad most leaders ted to lie i the cetre of the graphic ad exhibit behaviours from both styles. P ar t i c i p at i v e Trasactioal & Participative Trasformatioal & Participative A ut o cr Trasactioal & Autocratic Trasformatioal & Autocratic a ti c Trasactioal Trasformatioal MySkillsProfile.com Aug 20,

5 Maagig Chage If you wat to help trasform orgaisatios, the you eed to be able to maage chage. Four competecies are key to maagig chage successfully: iitiative, risk takig, creativity ad iovatio, ad adaptability. I this sectio, we give a overall assessmet of your capability i maagig chage alog with descriptios of your proficiecy o each of the four competecies. Your scores o the scales are show i the table below. Your overall maagig chage capability score is i the higher performace rage zoe. This score is the average of your scores o each of the maagig chage competecies. Lookig at thigs i the roud, you appear to carry out the competecies to do with maagig chage more effectively tha the majority of maagers. If your resposes are a true reflectio of your typical behaviour at work, it seems ulikely that you would gai much from further developmet i this area. Competecy Iitiative Risk Takig Creatig & Iovatig Adaptability Maagig Chage < <... > < <... > MySkillsProfile.com Aug 20,

6 Maagig Chage Iitiative You scored i the higher performace rage zoe o iitiative. This idicates that you display the elemets of iitiative more oticeably ad more frequetly tha the average maager. You preset yourself as the type of perso who shows a readiess to embark o ew activities, gets o with thigs without havig to be told what to do ad takes prevetative actio to avert problems. The potetial drawbacks of a high level of iitiative are that you rush ito thigs without thikig, act without cosultig others ad take uecessary risks. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly elevate your performace, but be careful ot to fall ito the egative characteristics of a high level of iitiative just metioed. Risk Takig You scored i the higher performace rage zoe o risk takig. This idicates that you are by ature a risk taker. You preset yourself as the type of perso who challeges the status quo, cuts through red tape, beds the rules ad takes risks i their decisios ad i their actios. The potetial drawbacks of your risk takig style are that you take uecessary risks ad lad yourself ad or others i problems ad difficulties, ad you are perceived as a maverick or oddball. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly ehace your performace, but be careful ot to fall ito the egative characteristics of risk takig just metioed. MySkillsProfile.com Aug 20,

7 Maagig Chage Creatig & Iovatig You scored i the higher performace rage zoe o creativity ad iovatio. Your resposes idicate that you display the style ad behaviours of a iovator more visibly tha the average maager. You preset yourself as someoe who thiks outside the box, geerates umerous ovel ideas for makig thigs better ad iitiates chages ad improvemets. The drawbacks of a iovative style are eedig chage to stay iterested ad losig iterest easily. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace, but this is a decisio oly you ca make. Adaptability You scored i the higher performace rage zoe o adaptability. Maagers with your supple style adapt quickly to chage, tailor their approach to situatios ad co-operate with people. The possible disadvatages of a high level of malleability are compromisig oe s ow positio, givig i too easily ad bee see as chameleo. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly improve your performace, but be careful out ot to fall ito the egative behaviours described above. MySkillsProfile.com Aug 20,

8 Plaig & Orgaisig Ruig a efficiet operatio requires plaig ad orgaisig skills. Four trasactioal competecies are fudametal to plaig ad orgaisig: aalytical thikig, decisio makig, plaig ad quality maagemet. I this sectio, we give a overall assessmet of your capability i plaig ad orgaisig alog with descriptios of your expertise o each of the four competecies. Your scores o the scales are show i the table below. Your overall plaig ad orgaisig capability score is i the higher performace rage zoe. This score is the average of your scores o each of the plaig ad orgaisig competecies. You appear to carry out the competecies to do with plaig ad orgaisig more effectively tha the majority of maagers. If your resposes are a true reflectio of your typical behaviour at work, it seems ulikely that you would gai much from further developmet i this area. Competecy Aalytical Thikig Decisio Makig Plaig Quality Maagemet Plaig & Orgaisig MySkillsProfile.com Aug 20,

9 Plaig & Orgaisig Aalytical Thikig You scored i the higher performace rage zoe o aalytical thikig. Your resposes idicate that you display the style ad behaviours of a aalytical thiker more maifestly tha the average maager. You preset yourself as someoe who aalyses situatios meticulously, idetifies the key issues ad makes ratioal judgmets ad logical decisios. The drawbacks of a well-defied aalytical style are potetially igorig the emotioal ad political aspects of situatios. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace, but do t forget about the political ad emotioal currets i orgaisatios. Decisio Makig You scored o the border of the middle rage zoe ad the high performace zoe o decisio makig. It seems that you display the skills of a effective decisio maker somewhat more frequetly tha the average perso. You ted to make decisios pretty quickly uless there are strog reasos ot to do so. You also display cofidece i your decisios ad accept resposibility for the outcomes. Although this elemet of plaig ad orgaisig is ot a major coteder for future developmet activity, further learig might oetheless pay off. Developmet Advice: Gather facts ad iformatio Base decisios o logic ad ituitio Evaluate the pros, cos ad practicality of differet optios Ivolve others i discussig optios ad makig decisios Take calculated risks i your decisios Do t rush a decisio but do t hold thigs up Display cofidece i your decisios Accept resposibility for the outcomes of your decisios MySkillsProfile.com Aug 20,

10 Plaig & Orgaisig Plaig You scored o the border of the middle rage zoe ad the high performace zoe o plaig. It seems that you display better tha average plaig skills - for example, makig forecasts, formulatig outlies ad lists of thigs to do, ad idetifyig methods to accomplish them. You appreciate that plaig is aticipatory decisio makig ad prepares people for possible problems or opportuities that may arise. Although this elemet of maagemet competece is ot a major coteder for future developmet activity, further learig might oetheless pay off. Developmet Advice: Uderstad the orgaisatio s strategy ad priorities Thik ahead about how to accomplish goals Develop plas with clear goals ad objectives Estimate ad obtai resources to deliver plas Ivolve team members ad stakeholders i plaig Create realistic timelies with clear milestoes Idetify ad maage risks Use formal project maagemet techiques Quality Maagemet You scored i the higher performace rage zoe o quality maagemet. Your resposes idicate that you display quality maagemet behaviours much more markedly tha the average perso. You seem to be the type of maager who has very high stadards ad focuses o achievig a high quality product ad service ad cotiually improvig thigs. The possible dowside of your style is that you alter other people s work uecessarily ad you are perceived to be iflexible ad ucompromisig. Watch out for this. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace. MySkillsProfile.com Aug 20,

11 Iterpersoal Skills You eed to have good iterpersoal skills to work with ad maage people successfully. Four competecies are fudametal: commuicatig, listeig ad supportig, relatig ad etworkig, ad teamwork. I this sectio, we give a overall assessmet of your capability i iterpersoal skills alog with descriptios of your expertise o each of the four competecies. Your scores o the scales are show i the table below. Your overall iterpersoal skills capability score is i the middle rage zoe. This score is the average of your scores o each of the iterpersoal skills competecies. Overall, you appear to possess as well developed iterpersoal skills as most maagers. You have the basic competecies to work successfully with other people. Although your curret level of competece is ot i the problem zoe, it would certaily be worth tryig to raise your game i this area. Competecy Commuicatig <... > Listeig & Supportig Relatig & Networkig Teamwork Iterpersoal Skills. <... > <... > <... > <... >.... MySkillsProfile.com Aug 20,

12 Iterpersoal Skills Commuicatig You scored i the higher performace rage zoe o commuicatig. Your resposes idicate that you are a effective ad cofidet commuicator with well-developed oral commuicatio skills. You are good with words, skilled at public speakig ad make a strog impressio whe takig part i meetigs or givig presetatios. This is a real stregth of your competecy profile. The possible dowside is that you ca ted to domiate coversatios ad some people may thik you are too silver-togued. Watch out for this. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace. Listeig & Supportig You scored i the lower performace rage zoe o listeig ad supportig. You seem to be the type of maager who is rather self-cetred ad displays very little geuie iterest i what other people have to say. You eed to make time to liste attetively to people idividually ad i groups, ad display appropriate overbal behaviours showig that you are cocered ad pickig up what people are tryig to tell you. This is a major shortcomig i your competecy profile ad a area for further learig. Developmet Advice: Make people feel at ease Make time to liste ad show that you care Stop doig other thigs whe people talk to you Be attetive to overbal cues Show patiece ad do t iterrupt Ask clarifyig questios Try to uderstad other people s poits of view Make sure you are listeig more tha half of the time MySkillsProfile.com Aug 20,

13 Iterpersoal Skills Relatig & Networkig You scored o the border of the middle rage zoe ad the low performace zoe o relatig ad etworkig. Your resposes idicate that your relatig ad etworkig skills are a little less well developed tha those of the average maager. It appears that beig ope ad friedly, showig iterest i people ad buildig rapport do ot come easily to you. It seems that you do ot really appreciate the value of supportive relatioships. Further learig would help you develop your competece i this area. Developmet Advice: Be visible ad accessible to people Show iterest i people ad their eeds Build rapport with bosses, colleagues ad subordiates Maitai a pleasat workig atmosphere Try to make work fu Display a sese of humour Adapt your style to people s persoalities Treat people fairly ad with respect Cultivate etworks with people outside the orgaisatio Teamwork You scored i the middle rage zoe o teamwork. Your resposes idicate that your teamworkig skills are as well developed as those of the average maager. You demostrate reasoably adequately the ability to work i a team alogside other people. You are usually relatively easy to work with ad pretty helpful ad supportive. This suggests that whilst your skills are satisfactory i this area, there is also scope to improve them. Developmet Advice: Develop with the team a visio ad set of objectives Ivolve the team i solvig problems ad makig decisios Ivite ideas ad suggestios from the team Esure everyoe uderstads what their roles ad resposibilities are Show that you value team members cotributios Hold regular team meetigs Be a role model for the team Make time for the team to celebrate success together MySkillsProfile.com Aug 20,

14 Results Orietatio If you are to ejoy success as a maager ad advace to more seior positios, you eed to cotiually demostrate to your bosses, peers ad subordiates that you get results. Four competecies are crucial to results orietatio: achievig goals, customer focus, busiess awareess ad learig orietatio. I this sectio, we give a overall assessmet of your capability i results orietatio alog with descriptios of your expertise o each of the four competecies. Your scores o the scales are show i the table below. Your overall results orietatio capability score is i the higher performace rage zoe. This score is the average of your scores o each of the results orietatio competecies. You appear to possess better results orietatio competecies tha the majority of maagers. It looks like you are a high performer who kows how to secure results workig with ad through other people. If your resposes are a true reflectio of your typical behaviour at work, it seems ulikely that you would gai much from further developmet i this area. Competecy Achievig Goals Customer Focus Busiess Awareess Learig Orietatio Results Orietatio < <... >... MySkillsProfile.com Aug 20,

15 Results Orietatio Achievig Goals You scored i the higher performace rage zoe o achievig goals. Your resposes idicate that you display the behaviours of a high achiever. You work hard, ejoy challegig tasks, are willig to put i extra effort ad are drive to do better tha others. This is a real stregth of your competecy profile. The possible dowside is that you may fid it hard to maitai a work life balace ad your competitiveess may make it difficult for you to cooperate with people. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace. Customer Focus You scored o the border of the middle rage zoe ad the high performace zoe o customer focus. Your resposes idicate that you display a somewhat stroger customer focus tha the average maager. You appear to kow your customers, thik about their eeds, use your best efforts to deliver a good service ad follow up to check their satisfactio. Although this is ot a major coteder for developmet, further learig might help you achieve a stadard of excellece. Developmet Advice: Get to kow your customers well Research your customers orgaisatios ad idustries Aticipate chages i their requiremets Set ad commuicate stadards for a first-class service Exceed your customers expectatios Measure customer satisfactio Move quickly o ay areas of dissatisfactio Deliver follow-through o commitmets MySkillsProfile.com Aug 20,

16 Results Orietatio Busiess Awareess You scored i the higher performace rage zoe o busiess awareess. Your resposes idicate that you display strog commercial acume. You keep track of the competitio, you bear dow o costs ad maage the moey effectively, ad you focus o ad measure performace. This is a real stregth of your competecy profile ad a key competecy for maagers of small busiesses. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace. Learig Orietatio You scored i the middle rage zoe o learig orietatio. Your resposes idicate that you display as much iterest as the average maager i developig your kowledge ad skills. It appears that you do ask for feedback, you have a pretty realistic view of your stregths ad limitatios ad you do have specific learig goals. Although this is ot a weak poit i competecy profile, it could be a area for further developmet if you wat to achieve a stadard of excellece. Developmet Advice: Take resposibility for your learig ad developmet Ask for feedback o your performace at regular itervals Obtai feedback from bosses, peers, subordiates ad customers Idetify the competecies where learig is likely to have the biggest pay-off Set aside time for developmet activity Work o oe or two areas at a time Set yourself specific learig goals ad develop a learig pla Reflect o the learig poits from mistakes ad setbacks MySkillsProfile.com Aug 20,

17 Leadership This sectio deals with four competecies that affect leadership performace ad how others are likely to perceive your leadership potetial. The four competecies are: authority ad ifluece, motivatig ad empowerig, developig others ad copig with pressure. I this sectio, we give a overall assessmet of your leadership potetial alog with descriptios of your proficiecy o each of the four pivotal competecies. Your scores o the scales are show i the table below. Your overall leadership potetial score is o the border betwee the middle rage zoe ad the higher performace zoe. This score is the average of your scores o each of the leadership competecies. Overall, you appear to possess somewhat better developed leadership competecies tha the majority of maagers. It looks like you are a pretty effective perso i charge who kows how to get thigs doe by providig leadership to other people. However, whilst your curret level of performace is wholly adequate, there is still scope to develop your skills further. Competecy Authority & Ifluece Motivatig & Empowerig Developig Others Copig with Pressure Leadership.... <... >... MySkillsProfile.com Aug 20,

18 Leadership Authority & Ifluece You scored o the border of the middle rage zoe ad the high performace zoe o authority ad ifluece. Your resposes idicate that you have more authority ad ifluece with people tha the average maager. It appears that you ejoy beig i charge, you ispire cofidece ad you lead by example. Although this elemet of competece is ot a major coteder for developmet, further learig might raise your performace further.developmet Advice: Commuicate eergy, ethusiasm ad optimism i your opiios Ecourage people to excel Recogise people who go beyod what is expected Ecourage people to come forward with ideas Speak to people s aspiratios Display cofidece i the team s ability Reward strog performace Practice givig presetatios Motivatig & Empowerig You scored i the higher performace rage zoe o motivatig ad empowerig. Your resposes idicate that you possess a participative maagemet style that subordiates fid empowerig ad motivatig. You liste, cosult, guide ad delegate. You are prepared to let other people take the lead ad you trust your people to do the right thig. This is a real stregth of your competecy profile. You eed to watch out, however, that your cocer for people does ot prevet you from holdig people accoutable for outcomes ad givig critical feedback. If your resposes are a true reflectio of your typical behaviour at work, it seems somewhat ulikely that further developmet i this area would sigificatly boost your performace. MySkillsProfile.com Aug 20,

19 Leadership Developig Others You scored i the middle rage zoe o developig others. Your resposes idicate that your coachig ad metorig skills are fairly well developed. You appear to uderstad the eed to give people challeges ad opportuities to show what they are capable of. You also set aside some time for coachig, metorig ad feedback. It seems that your performace i this area is satisfactory but there is also scope for improvemet. Developmet Advice: Take a iterest i other people s careers ad developmet Thik about the developmet eeds of idividuals ad the team Set aside time for coachig ad metorig Offer costructive critical feedback to idividuals ad the team Esure that developmet activities are properly plaed ad evaluated Istil a culture of cotiuous learig Recogise ad reward developmet achievemets Copig with Pressure You scored o the border of the middle rage zoe ad the high performace zoe o resiliece. Your resposes idicate that you are somewhat more resiliet tha the average maager. You seem to hadle your emotios pretty effectively, you usually deal with difficult situatios calmly ad you ca hadle setbacks ad stress pretty effectively. Although this elemet of competece is ot a major coteder for developmet, further learig might raise your performace further. Developmet Advice: Say o whe ecessary Address ad resolve coflict Liste to your sixth sese Commuicate your feeligs ad emotios Preserve relatioships i difficult situatios Maitai a sese of humour Use positive self-talk to help maage axiety Talk about frustratios Do t dwell o small mistakes Develop a support etwork Work off stress through physical activity MySkillsProfile.com Aug 20,

20 Next Steps You do't eed to completely chage your behaviours ad approach to become a more effective maager ad leader. Thik about this report ad idetify oe or two areas that are likely to have the most impact o your performace. Set yourself specific learig goals ad produce a pla of developmet activities. Cosistet use of the same criteria i decisio makig builds respect ad trust as people kow what to expect from their bosses. Try to make your decisios trasparet ad try to be reliable ad geuie whe you discuss your reasos for decisios. If you are icosistet i your thikig ad/or behaviour, people will distrust you. Displayig positive emotios such as ethusiasm ad optimism ca be a huge motivator. Covey to your team the message that you kow they ca do it. It will raise their cofidece ad stir them to work harder. Ecourage people to thik about ew ways of doig thigs ad come to you with ideas ad suggestios. Whe someoe comes to you with ideas, thik first about the positive aspects of their proposals - "yes ad" istead of "o but". Egage people by askig them what they would do rather tha by dictatig solutios. People like to be ivolved i discussios ad decisios. Create space i your diary to fid out about ad pay attetio to people's views ad cocers. Be careful ot to operate through oly the best performers who will quickly be perceived as your favourites. Persoally thak subordiates for their efforts - face-to-face commuicatio is best but writte otes ad s will also do. MySkillsProfile.com Aug 20,

21 Joh Smith Dimesio Iitiative Risk Takig Creatig & Iovatig Adaptability Aalytical Thikig Decisio Makig Plaig Quality Maagemet Commuicatig Listeig & Supportig Relatig & Networkig Teamwork Achievig Goals Customer Focus Busiess Awareess Learig Orietatio Authority & Ifluece Motivatig & Empowerig Developig Others Copig with Pressure Key Factor Maagig Chage Plaig & Orgaisig Iterpersoal Skills Results Orietatio Leadership CLQ Stes < <... > < <... >. <... > <... > <... > < <... > <... > <... >... <... >.... Descriptio Shows iitiative, has positive attitude, self starter Takes risks, challeges accepted practice, beds rules to make progress Origiates chage, makes thigs better, produces creative ideas ad solutios Adapts quickly to chage, respods flexibly to people ad situatios Aalyses situatios carefully, makes ratioal judgmets ad logical decisios Decides quickly, displays cofidece, acts idepedetly whe ecessary Plas ad prioritises work activities, maages time effectively Takes pride i work, does job well, gets the detail correct Expresses views clearly, makes impact with presetatios Sesitive to people s eeds, ivolves people i plas ad decisios Develops strog workig relatioships, builds rapport quickly Strog team player, works effectively with people Self motivated, drive to get ahead, prepared to do whatever it takes Applies customer cocepts, focuses o quality ad service Focuses o bottom lie, cotrols costs, sets ambitious targets Exploits opportuities for self developmet, eergetic, self aware Has presece ad authority, ejoys beig i charge, takes lead Empowers ad motivates team members, delegates tasks effectively Coaches ad develops team, gives regular feedback Hadles pressure ad stress, stays calm ad i cotrol Descriptio M C a ha a g i g g e P O la rg i g Iitiative, Takig Risks, Creativity & Iovatio, Adaptability Aalytical Thikig, Decisio Makig, Plaig, Quality Maagemet Commuicatig, Listeig & Supportig, Relatig & Networkig, Teamwork Achievig Goals, Customer Focus, Busiess Awareess, Learig Orietatio Authority & Ifluece, Motivatig & Empowerig, Developig Others, Copig with Pressure & I te r p er s o al R es u lt s L ea d er s h i p a is i g S ki l l s O ri e ta t i o MySkillsProfile.com Aug 20,