Panorama WRHA Public Health Staff Development December 10 & 11,

Transcription

1 Panorama WRHA Public Health Staff Development December 10 & 11,

2 Presentation Overview Panorama Overview Change Management Principles Change Readiness Survey Project Coordinator Support Questions

3 Panorama Vision To improve disease prevention and reduce the impact of communicable diseases in the Manitoba population

4 History SARS demonstrated a national need for better data management Discussions began in 2009 significant work done by public health groups in the province project was halted for a variety of reasons, including H1N1 initial recommendations and advice being used by today s team

5 What is Panorama? Panorama is a secure, integrated, web-based electronic public health record designed to assist public health practitioners to manage: Immunization Vaccine Inventory Communicable Diseases Outbreaks

6 Why Panorama? Panorama aligns with provincial and RHA priorities and supports. Improved coordination by connecting care providers and harmonizing processes and standards Real time surveillance and earlier detection of outbreaks locally, regionally and provincially Identification of individual and population health needs Shared management of communicable disease investigations between jurisdictions.

7 Panorama will... Replace : MIMS iphis All other independent databases currently used to manage communicable diseases Integrate: Other health-care information and communication systems over time including: echart Manitoba Electronic Medical Records Other interface systems

8 Implementation timeline

9 Implementation Timeline Mar Apr May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Project Overall Plan & Validate Project Closure Immunization and Inventory Analysis & Design Build Training, Pilot and Rollout Analysis, Design & Build of remaining Immunization Interfaces Communicable Disease and Investigations Analysis & Design Build Training, Pilot & Rollout Outbreak Analysis & Design Build Training, Pilot & Rollout

10 How to Access the Immunization Functionality within Panorama From the top navigation bar, select the Immunization Tab

11 Immunization and Inventory Implementation Benefits and Challenges + Improved quality of service + Standardized policies + Better tools to support practice + Easier access to more information + Less vaccine wastage + Improved communication - More data to enter - Potential for connectivity issues - New terminology to learn - Change in ordering process - Normal learning curve - Some paper systems will continue

12 Change Management Organizations don t change, people do Lack of awareness is the #1 reason for resistance If you want people to change, involve them Managers play a pivotal role in supporting change 12

13 Change Management #1 Success factor is active and visible sponsorship 13

14 Preferred Messenger Business Messages i.e.: Business rationale for change Preferred messenger = VP/Directors/MOHs Personal Messages i.e.: Personal Impact Preferred messenger = Direct Supervisor, Manager 14

15 Change Management Managers are important because: Employees trust them They mitigate resistance They build support Managers are the preferred messenger for changes that directly affect the employee! 15

16 Challenges for Managers

17 5 Activities for Successful Change Management Communication Sponsorship Coaching Training Resistance Management 17

18 Panorama Sponsorship Model 18

19 Change characteristics Panorama implementation has been assessed as requiring high degree of change related to: Scope Number of impacted employees Type of change Degree of process change Degree of technology system change 19

20 Risk Assessment Grid Change resistant Medium risk High risk Organizational Attributes Change ready Low risk Medium risk Small Incremental Large Disruptive Change characteristics 20

21 Change characteristics Panorama will impact: 150+ Public Health Nurses 8 Immunization Clerks? Admin Clerks? Others (Primary Care, Occupational Health, Long Term Care Facility Staff) 21

22 Readiness Surveys Four different surveys will be conducted to identify: Gaps Training needs The surveys will target the organization, sponsors, managers and end users. Summary reports will be produced and shared. 22

23 Project Coordinators Role Project coordinators: Liaise between Manitoba Health and the project Facilitate communication Coordinate WRHA involvement in Panorama activities

24 Panorama Project Team The Panorama Project team (including the coordinators) will provide: Change management and communication guidance and materials Facilitation and guidance for the definition of the new provincial standard processes Requirements for connectivity and desktop computer standards Train-the-trainer training Access to a practice database environment to reinforce training Implementation support

25 Questions?