STRUCTURED, IN-HOUSE MAINFRAME TRAINING PROGRAMS

Transcription

1 STRUCTURED, IN-HOUSE MAINFRAME TRAINING PROGRAMS cmpnents and best practice Darren Surch Interskill Learning

2 There is n saturatin pint in educatin. IBM Funder Thmas J. Watsn, Sr.

3 Key t Success: executive cmmitment Withut executive mandate, in-huse training prgrams ften fail and always fall shrt f their true ptential. A key t ensuring the success f any skills develpment prgram is at the least a management annunced expectatin f training, and at the mst effective, incrprating training as an emplyee requirement.

4 Key t Success: perspective There are few things that ffer mainframe management a better ROI pprtunity than training, yet this is ften the mst neglected. A skilled, crss-trained mainframe wrkfrce ffers prductivity gains, reduced system usage, reduced system failure, imprved custmer service, cmpliance, increased emplyee retentin, revenue gains and much, much mre every single day! Given advances in training technlgy and the current availability f experienced mainframe persnnel, an in-huse mainframe training prgram is simple t implement, will fit any budget, and will reap rewards acrss yur rganizatin fr

5 If yu think educatin is expensive, try ignrance. President f Harvard University, Derek Bk

6 Mainframe Training Cmpnents Yur inhuse mainfra me training prgram can cntain any r all f these cmpne All are simple t add t yur mix, many are free r lw cst, all pay ff with significant, lng-

7 Cmpnents: Structure Structure can be as simple as a Learning Plan r as cmplex as a Jb Cmpetency Framewrk. Structure prvides an nging map with directin and reference pints that ensure training gals are attained. Ensures persnnel maximize their available training time with jb rle fcused training Ensures persnnel perfrm t standards/levels required by the rganizatin Prvides a rad map r pathway fr persnnel t fllw, giving directin and increasing the amunt f training cmpleted Identifies skill and cmpetency gaps mre efficiently Simplifies successin planning Minimizes management effrt thrughut the year! TIPS Team yur HR Department with yur Senir Mainframers Get a head start with Mainframe Jb Rle based learning plans frm

8 Cmpnents: elearning elearning shuld prvide the bulk f the training cntent in yur inhuse mainframe training prgram. Lw cst Instantly deliverable t yur glbal r natinwide wrkfrce Versatile: each curse can be used acrss multiple cmpetencies Versatile: can be used as a cmpnent f ther training Sets skill and knwledge standards acrss the rganizatin Prvides superir, bjective data n wrkfrce skill levels, skill gaps and training habits Mre training cmpleted annually

9 TIPS Find an elearning Vendr with experience setting up in-huse mainframe training prgrams fr clients, and have them help yu set up yurs! Cmpnents: elearning Frm Vendrs lk fr: Brad spectrum e-learning curriculum Up-t-date cntent is vital! Tpics acrss multiple vendrs and mainframe related systems Interactive, engaging curseware AICC and/r SCORM cmpliance Or develp yur wn: Can be as simple as recrded PwerPint slides and vicever Wide range f e-learning develpment tls available

10 Cmpnents: In-Huse Classes In-Huse classes and webinars prvide highly interactive training with a live instructr but at minimal cst. Utilize as much f this training cntent in yur in-huse mainframe training prgram as pssible. Effectively zer cst Cntains yur system specific cntent available nwhere else! Knwledge transfer f decades f skill and experience frm yur senir mainframe persnnel Deliverable t yur glbal r natinwide wrkfrce Ties in with Mentring Prgram N travel required

11 Cmpnents: In-Huse Classes In-Huse classes and webinars ffer the knwledge transfer f decades f skill and experience frm yur senir mainframe persnnel t yur znextgeneratin mainframe wrkfrce. Challenge yur key, senir mainframers t: Develp quality, yur system specific, training cntent Develp smarter: use available tls t simplify and expedite the curse develpment prcess Incrprate prjects and exercises in a mainframe sandbx TIPS Vendr tls are available t dramatically simplify and shrten the time and effrt needed t develp in-huse classes and webinars.

12 Side Nte: Archiving SIDE NOTE: A significant cncern fr any mainframe cmputing rganizatin is the brain drain r knwledge and experience lst t the rganizatin as senir mainframers retire. The in-huse classes and webinars develped by yur senir mainframers becme an archive f decades f knwledge and experience, preserved in a ready t use training frmat.

13 Cmpnents: Mentring Mentring is a highly effective and typically underutilized mainframe training cmpnent. It ffers the knwledge transfer f decades f skill and experience frm yur senir mainframe persnnel t yur znextgeneratin mainframe wrkfrce. Mentring mdels: One-n-ne mentring: ne senir mentr t ne junir mentee Multiple mentrs : multiple senir mentrs t ne junir mentee GROW mdel: Gal current Reality Optins Will TIPS Team yur HR Department with yur Senir Mainframers Keep it simple t begin, then expand t different mdels if needed.

14 Cmpnents: Resurce Materials Resurce materials, bth internal and external, shuld be made readily available t all mainframe persnnel. Internal: Manuals, prcess and prcedure, standards, cmpliance Wiki External: IBM.cm IBM RedBks Vendr Helpdesks TIPS Develp an easily accessed resurce f all internal infrmatin and make sure everyne knws its lcatin.

15 Cmpnents: Hands-On Mainframe Sandbx The hands-n experience gained frm wrking live in a mainframe sandbx ffers invaluable training fr all levels f mainframe cmputing persnnel. Have yur senir mainframe persnnel set up prjects and exercises and tie them t inhuse classes and/r yur mentring prgram.

16 Cmpnents: Skills Assessment Objective assessment f yur mainframe cmputing wrkfrce ffers Mainframe Management clear, bjective data displaying verall skill levels and identifying any skill gaps. Identify skill gaps and fcus training n thse areas Identify mst qualified persnnel fr new jbs r prjects Identify success f yur in-huse training prgram Sme Available Methds: Vendr supplied e-learning assessment banks External certificatin Perfrmance evaluatin meetings with managers In-huse develped testing banks

17 Cmpnents: External Classes Cnferences and external classes ffer sme f the highest quality, mst technically advanced mainframe training but are the mst expensive. Use this training cmpnent depending n yur available budget and/r yur lack f an in-huse subject matter expert r ther resurce n a tpic. TIPS Use Training Credits frm yur ELA t pay fr training classes with mainframe vendrs

18 Cmpnents: Delivery Methds Fr ptimum effectiveness, yur training shuld be delivered in a variety f ways. This example in-huse mainframe training prgram uses multiple delivery methds: Classrm and cnference Mentring Webinar Self paced e-learning Prjects and Exercises Dcumentatin Multimdal Learning: Persnnel have different preferred learning styles Persnnel have superir retentin and understanding when using

19 Cmpnents: Delivery Methds

20 Cmpnents: Metrics Having yur wrkfrce cmplete training is nly part f the prcess. Mnitring the prgress and analyzing the results is invaluable! Learning Management Systems ffer an unparalleled ability t gather data n every aspect f yur mainframe persnnel s training, frm scres and cmpletins right dwn t time spent and pinpinting areas f difficulty. Analyze the data t: Fcus training resurces where they are needed mst Identify individuals r teams best suited t prjects r rles Determine the nging success f yur training prgram TIPS Utilize yur crprate Learning Management System (LMS) Develp prcedures fr instructrs/mentrs t dcument

21 Internal Marketing The mainframe cmputing wrkfrce must be aware f yur in-huse mainframe training prgram fr it t be a success. Management shuld cmmunicate with the wrkfrce regularly abut: Management s expectatin f their training Available curses Available delivery methds Learning paths fr their jb rle Cmpetitins, awards, achievements TIPS Use yur Learning Management System a mnthly r quarterly training newsletter t all mainframe

22 Cst Yur in-huse mainframe training prgram can cst as much r as little as yu need, withut sacrificing any f the training! Just dial up the right mix and yur wrkfrce Mst can have all the training it requires! Yur Mix f Training: blended t suit yur budget and training needs Expensive: higher % f external classrm and cnferences. Least Expensive:

23 Discussin