Level 4 NVQ in Leadership and Management for Care Services (3078)

Size: px
Start display at page:

Download "Level 4 NVQ in Leadership and Management for Care Services (3078)"

Transcription

1 Level 4 NVQ in Leadership and Management for Care Services (3078) Optional units 500/4105/8 August 2008 Version 1.2

2 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, City & Guilds Institute, ILM (the Institute of Leadership & Management) which provides management qualifications, learning materials and membership services, NPTC which offers land-based qualifications and membership services, and HAB (the Hospitality Awarding Body). City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute 2008 and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a locked PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions on the City & Guilds website also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Customer Relations department at the address below or by telephoning +44 (0) or faxing +44 (0) Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0) F +44 (0) centresupport@cityandguilds.com

3 Level 4 NVQ in Leadership and Management for Care Services (3078) Optional units August 2008 Version 1.2 Level 4 NVQ in Leadership and Management for Care Services (3078) 1

4 This page is intentionally blank 2 Level 4 NVQ in Leadership and Management for Care Services (3078)

5 Contents Unit LMC A2 Facilitate and manage change within care services through reflective, motivating and flexible leadership 6 Unit LMC A3 Actively engage in the safe selection and recruitment of workers and their retention in care services 16 Unit LMC A4 Manage a dispersed workforce to meet the needs and preferences of individuals at home (HSC446) 26 Unit LMC A5 Allocate and monitor the progress and quality of work in your area of responsibility (MSC D6) 36 Unit LMC B2 Lead and manage provision of care services that promotes the well being of people 44 Unit LMC B3 Manage provision of care services that deals effectively with transitions and significant life events 55 Unit LMC B4 Manage provision of care services that supports parents, families, carers and significant others to achieve positive outcomes 66 Unit LMC B5 Manage and evaluate systems, procedures and practices for assessments, plans and reviews within care services 76 Unit LMC B6 Lead and manage provision of care services that promotes the development of children and young people 86 Unit LMC B7 Lead and manage group living provision within care services 97 Unit LMC B8 Lead and manage provision of care services that promotes positive behaviour 108 Unit LMC C2 Develop risk management plans to support individual s independence and daily living within their home (HSC450) 119 Unit LMC D1 Lead and manage work for care services with networks, communities, other professionals and organisations 130 Unit LMC D2 Manage workers within care services who are based in external multidisciplinary teams 140 Unit LMC D3 Lead and manage inter-professional teams within care services 150 Unit LMC E2 Identify, implement and evaluate systems, procedures and practice within care services that measure performance 160 Unit LMC E3 Monitor and manage the quality of the provision of care services 170 Unit LMC E4 Lead and manage provision of care services that promotes opportunities, identifies constraints and manages risks 180 Unit LMC E5 Plan operations and manage resources to meet current and future demands on the provision of care services 190 Unit LMC E6 Contribute to the strategic policies of care services 200 Unit LMC E7 Develop, implement and review business plans and planning for the provision of care services 210 Unit LMC E8 Manage finance for your area of responsibility (MSC E2) 220 Unit LMC E9 Manage procedures within care services for making, responding to and learning from comments and complaints 228 Unit LMC E10 Ensure policies, procedures and practice for the conduct of workers within care services are adhered to 238 Unit LMC E11 Manage a project (MSC F1) 248 Level 4 NVQ in Leadership and Management for Care Services (3078) 3

6 Unit LMC E12 Manage a programme of complementary projects (MSC F2) 255 Unit LMC E13 Market, cost and contract to ensure the viability of the provision of care services Level 4 NVQ in Leadership and Management for Care Services (3078)

7 This page is intentionally blank Level 4 NVQ in Leadership and Management for Care Services (3078) 5

8 Unit LMC A2 Facilitate and manage change within care services through reflective, motivating and flexible leadership Elements of Competence Element LMC A2.1 Element LMC A2.2 Element LMC A2.3 Develop and lead the implementation of a shared vision for your provision. Develop a culture that is open and facilitates participation. Promote a positive image of your provision and its contribution to the lives of people. About this unit This unit is for leaders and managers of care services. It is about providing effective leadership for care services provision in an environment which is continually changing. Scope The scope is here to give you guidance on possible areas to be covered in this unit. You need to provide evidence for the areas that are relevant to the care service that you lead and manage, and a sound rationale for not providing evidence for the remaining items: People include: o adults using care services, their families, carers, groups and communities o children and young people using care services, their parents/carers, families, carers, groups and communities. Preferred communication methods and language including: people s preferred spoken language; the use of signs; symbols; pictures; writing; objects of reference; communication passports; other non verbal forms of communication; human and technological aids to communication; pre-verbal utterances in infants and young children. Relevant documents and materials include: literature; policies and vision of the service; documents and research related to evidence-based practice. Relevant others could include: other professionals who should contribute to the activity, people from within your provision who should contribute to the activity, people from outside your provision who should contribute to the activity. Workers could include: those supporting the people within your provision who are paid, unpaid, contractual or non-contractual. Your knowledge and understanding for this unit relates to: legal and organisational requirements for care services; employer and employee codes of practice and conduct within care services; the depth and breadth of understanding that will enable you to lead and manage care services effectively, support workers to perform competently, ensure the well being of all within your provision, critically evaluate, assess and intervene appropriately to resolve issues and conflicts; and the need to understand and work in collaboration with people, workers and relevant others within and outside your provision to ensure its viability into the short, medium and longer-term future. 6 Level 4 NVQ in Leadership and Management for Care Services (3078)

9 Unit LMC A2 Facilitate and manage change within care services through reflective, motivating and flexible leadership Values underpinning the whole of the unit The values underpinning this unit have been derived from the key purpose statement, relevant service standards and codes of practice for health and social care in the four UK countries. To achieve this unit you must demonstrate that you have applied the principles required for the management of care services outlined in Unit LMC B1. Key Words and Concepts This section provides explanations and definitions of the key words and concepts used in this unit. In occupational standards it is quite common to find words or phrases used which you will be familiar with, but which, in the detail of the standards, may be used in a very particular way. Therefore, we would encourage you to read this section carefully before you begin working with the standards and to refer back to this section as required. Abuse Abuse is causing physical, emotional, sexual and/or financial harm to an individual and/or failing/neglecting to protect them from harm. This could be at a personal or institutional level. Culture A shared set of ideas, beliefs, values and knowledge which underpins behaviour. Effectively communicate Using the most appropriate methods to support people, workers and relevant others to understand information, conveying it in people s preferred spoken language; the use of signs, symbols, pictures, writing, objects of reference, communication passports, other non verbal forms of communication, human and technological aids to communication. Governance The way in which the provision is governed and directed as required by legislation, regulation, standards and guidance. Independent representation and advocacy Where the views, wishes and concerns of the adult/child/young person are communicated by another person, either through someone independently representing their wishes, or someone acting as their advocate. Informed action Actions taken about poor practice on the basis of your knowledge of good practice and professional codes and in relation to information received and investigated. Lead To guide and inspire the work of the provision, through gaining the respect and trust of people and workers. Level 4 NVQ in Leadership and Management for Care Services (3078) 7

10 Leadership The ability to provide a model of best practice that is creative, innovative, motivating and flexible and supports people to follow by example and through respect. Management The ability to lead and organise the effective running of the provision and to meet the overall service needs and those required by legislation, regulation, registration and inspection. Effective managers are able to solve problems, balance the needs of all within the provision, to manage competing demands and to cope under stress. Networks Groups within the locality, regionally or nationally that have a specific focus which will help to support the needs and preferences of people within the provision. Organisational requirements Aspects of policy, procedure and practice that are required by the service and the provision. Partnership Working effectively together with people, professionals, agencies and organisations to enhance the well being of people and support positive and improved outcomes. People For adults, people includes adults using care services, their advocates, their families, carers, significant others, groups and communities. For children and young people, people includes the children and young people using care services, their advocates, their parents/carers, their families, teachers, college lecturers, significant others, groups and communities. Positive outcomes Beneficial outcomes for adults as specified in regulation and guidance for each of the countries of the UK and agreed as appropriate with and for each person within the provision. They include: improved health, emotional well being and quality of life staying safe and being free from discrimination and harassment enjoying, achieving and making a positive contribution exercising choice and control achieving economic well being, dignity and respect. Beneficial outcomes for children and young people as specified in the regulation of each of the countries of the UK and as agreed with children and young people. They include: being healthy staying safe enjoying and achieving making a positive contribution achieving economic well being. Provision The specific unit or part of the service for which you have leadership and management responsibilities. Relevant others Key people within and outside the provision with whom it is beneficial to work and who can influence the provision and the outcomes for the provision and people within it. 8 Level 4 NVQ in Leadership and Management for Care Services (3078)

11 Resources The assets of the provision: financial, human, physical and environmental. Rights the rights of: adults are those embodied in the United Nations Universal Declaration of Human Rights children and young people are those embodied in the United Nations Convention on the Rights of the Child. These include rights under the social care codes of practice that everyone should be: respected (in terms of their beliefs, culture and values); treated and valued equally, not be discriminated against; treated as an individual; treated in a dignified way; socially included; included in activities; protected from danger and harm; cared for in a way they choose; have privacy and access to information about themselves and be able to communicate using their preferred methods of communication and language. Role model When you demonstrate best practice through your own behaviour, attitudes, actions and practice. It allows workers, people and others to emulate your model. Service The overall organisation, agency or service within which your specific provision resides and for which you are the manager. Take informed action against discrimination Actions taken about discrimination on the basis of your knowledge of good practice, legal requirements and professional codes and in relation to information received and investigated. Vision A shared view of the future of the provision that is stimulating and motivating, takes account of continually changing needs of the provision and all within and inspires all who may be involved in or associated with the provision. Workers Those supporting people within the provision who are paid or unpaid, contractual or noncontractual. Level 4 NVQ in Leadership and Management for Care Services (3078) 9

12 Unit LMC A2 Element LMC A2.1 Facilitate and manage change within care services through reflective, motivating and flexible leadership Develop and lead the implementation of a shared vision for your provision Performance Criteria You need to show that: a b c d you review relevant information to identify its implication for the development of your provision s vision you actively consult and engage with people, workers and relevant others to: 1 develop and implement a shared vision for your provision 2 adapt the vision to meet the changing needs of your provision you effectively communicate your provision s vision to relevant individuals and organisations, illustrating how: 1 the vision of the provision links to that of the service 2 the vision can be implemented and achieved by yourself working with people, workers and relevant others you use a range of leadership styles and approaches to implement the vision that: 1 are reflective, flexible, motivating and inclusive 2 manage your provision s workers and operation effectively and openly 3 enable your provision to be organised, managed, resourced and staffed in ways that provide 4 best quality care and support and that support the achievement of positive outcomes for people 5 facilitate timely intervention to prevent and manage crises 6 respond effectively to expected and unexpected changes 7 support beneficial innovation and change 8 prepare people, workers and relevant others for, and supports them through change. 10 Level 4 NVQ in Leadership and Management for Care Services (3078)

13 Unit LMC A2 Element LMC A2.2 Facilitate and manage change within care services through reflective, motivating and flexible leadership Develop a culture that is open and facilitates participation Performance Criteria You need to show that: a b c d e f you develop and maintain an open, safe and inclusive culture: 1 that develops and maintains good practice 2 where informed action can be taken to deal with poor practice 3 that enables people, workers and relevant others to learn from positive, neutral and negative experiences 4 that recognises and rewards innovative practice that achieves agreed performance indicators and positive outcomes for people, whilst complying with legislation, regulation, inspection and organisational requirements 5 that acknowledges and values the diversity of people and workers you support workers and relevant others to understand the values and sensibilities of people within your provision and the dilemmas they may face you provide clear guidance for, and demonstrate in practice, appropriate personal and professional boundaries between yourself, people, workers and relevant others you ensure people, workers and relevant others are informed about: 1 your role 2 what they have a right to expect of you, your provision and service 3 how you and other workers can be contacted and accessed 4 their roles and responsibilities and the support they can expect 5 the policies and procedures of your provision 6 how information will be communicated 7 the reporting and recording policies, procedures and practices for your provision 8 the procedures and practices for the security, confidentiality and sharing of information 9 procedures and practices for making comments and complaints you actively communicate with, and listen to people, workers and relevant others to ensure you are aware of any issues that may affect your provision you ensure people are confident that any issues raised with yourself and your workers will be listened to and responded to efficiently, positively and constructively. Level 4 NVQ in Leadership and Management for Care Services (3078) 11

14 Unit LMC A2 Element LMC A2.3 Facilitate and manage change within care services through reflective, motivating and flexible leadership Promote a positive image of your provision and its contribution to the lives of people Performance Criteria You need to show that: a b c d e f you act as a positive role model for people, workers and relevant others you ensure people, workers and relevant others are aware of and are working towards the vision you present decision makers with clear, accurate, succinct and timely information about the positive outcomes from your provision and its contribution to the service you use appropriate methods and strategies to promote your provision as one that inspires confidence and achieves positive outcomes for people you identify and seek to overcome individual and organisational barriers that may hinder: 1 improvements for your provision 2 opportunities for people and workers within your provision 3 positive outcomes and achievements for people you identify and take opportunities to link your provision to other services and networks that will support the achievement of its vision and promote positive outcomes for people. 12 Level 4 NVQ in Leadership and Management for Care Services (3078)

15 Unit LMC A2 Facilitate and manage change within care services through reflective, motivating and flexible leadership Knowledge Specification for the whole of this unit Competent leadership and management practice is a combination of the application of skills and knowledge informed by values and ethics. This specification details the knowledge and understanding required to carry out competent leadership and management in the performance described in this unit. When using this specification it is important to read the knowledge requirements in relation to the expectations and requirements of your job role and the content of this unit. You need to provide evidence for ALL knowledge points listed below. You need to show that you know, understand and can apply in your management practice: Values 1 Legal and organisational requirements on equality, diversity, discrimination, rights, confidentiality and sharing of information in relation to leadership within your provision. 2 Knowledge and practice that underpin the holistic person-centred approach which enable you to lead and manage your provision flexibility and effectively through change in ways that: a place the people s preferences at the centre of everything you do whilst considering their best interests b provide active support for people c ensure people have access to information about themselves in a format that they can understand d provide opportunities for independent representation and advocacy e use a person s preferred communication methods and language f recognise the uniqueness of people and their circumstances g empower people to take responsibility (within any restrictions placed upon them) and communicate their decisions about their own lives, as far as they are able. 3 How to critically evaluate and take informed action against discrimination when leading your provision. 4 How to support people, workers and relevant others to recognise and take informed action against discrimination within your provision. Legislation and policy 5 Regulation, inspection requirements, codes of practice and conduct, standards and guidance for employers and employees, relevant to: a your provision b your own roles, responsibilities and accountability c the roles, responsibilities and accountability of others in relation to the leadership of your provision. Level 4 NVQ in Leadership and Management for Care Services (3078) 13

16 6 Current local, national, UK, European and international legislation, standards, guidance and organisational requirements for the leadership and management of your provision including: a the need to achieve positive outcomes for people b the need to safeguard and protect people from ALL forms of danger, harm and abuse c employment practices for the provision and service d your provision s governance arrangements e data protection, recording and reporting f making and dealing with comments and complaints to improve services g whistle blowing h partnership and other types of working I promoting your provision s services and facilities. 7 Organisational requirements for recording and reporting, including: a how reports and records should be accessed, manually and through Information and Communication Technologies (ICT) b how to ensure that records and reports do not contribute to labelling and stigmatisation c the security requirements for different records and reports d the requirements for producing, finalising and sharing different types of records and reports appropriately and within required timescales e types of data, information and presentation methods appropriate to specific records and reports and the specific needs of people f the importance of identifying whether the source is based on evidence, fact or knowledgebased opinion g how and when to use evidence, fact and knowledge-based opinion to support professional judgement in records and reports. 8 How to implement, evaluate and influence the future development of management policies, systems, processes and procedures within your provision in the context of continual change. 9 How to communicate to workers and teams how their work contributes to achieving: a the vision and objectives of the provision b the values and goals of the service. 10 Organisational requirements, policies, procedures and practices that can help and hinder effective leadership. Leadership and management theory and practice 11 How to critically evaluate and implement best practice using up-to-date knowledge of: a literature related to leadership of your provision, leadership styles and change management in care services b open and participatory management and how to overcome barriers to change c ethical leadership in the context of your provision and people d leadership and management methods, principles and approaches relevant to care services e government reports, inquiries and research relevant to leadership and management of your provision f evidence and knowledge-based theories and models of good practice in leadership and management of your provision g lessons learned for leadership and management of care services generally, and of your provision, from successful interventions and serious failure of service and practice h the experiences of people within your provision that can contribute to effective leadership in a context of continual change. 12 Performance management and quality requirements, procedures, criteria, methods and indicators relevant to leading and accommodating change within your provision. 14 Level 4 NVQ in Leadership and Management for Care Services (3078)

17 13 Methods of managing, leading and developing practice in the context of rapid, continual and expected change including: a how you consult with people, workers and relevant others b how you promote the participation and involvement of people c how you support, supervise and develop staff to cope with and support change d the impact on your provision of organisational behaviour e group and individual processes and how these can help and hinder change f how power relationships can be used and abused when leading the provision and within a changing environment. 14 How to plan, lead and manage resources within a continually changing environment and the impact any changes may have on: a the delivery of services b the achievement of targets c the achievement of positive outcomes. 15 Different types of change and their implications for the leadership and management of your provision. 16 How psychological, socio-economic, cultural and environmental factors of those within the provision can impact on your leadership. 17 How and where technology should be used to support leadership and change within your provision. 18 The impact of social policy and social attitudes on your provision. 19 How to create a vision that is practical, understandable and that everyone can be committed to. 20 The environmental and organisational factors which may impact on the development and agreement of a shared vision for your provision. 21 How open and participatory leadership can contribute to developing an open culture and implementing a shared vision for the provision in the context of rapid, continual and expected change. 22 How role modelling can provide a positive image for your provision. 23 Principles, methods and techniques for leading teams and groups. 24 Effective methods of delegation. 25 How to lead and manage a diverse provision and workforce. 26 Methods and techniques for: a evaluating your own strengths and weaknesses as a leader b working with external management and governance on ethical and moral dilemmas and public concerns. 27 How to manage differing perspectives, conflicts and ethical dilemmas. 28 How to create and maintain a culture that: a promotes openness, creativity and problem solving b motivates people, workers and relevant others to contribute to developing the vision and culture of your provision. Level 4 NVQ in Leadership and Management for Care Services (3078) 15

18 Unit LMC A3 Actively engage in the safe selection and recruitment of workers and their retention in care services Elements of Competence Element LMC A3.1 Review the requirements for the safe selection and recruitment of workers, and their retention. Element LMC A3.2 Actively engage in the safe selection and recruitment of workers. Element LMC A3.3 Implement systems, procedures and practice to support retention. About this unit This unit is for leaders and managers of care services. It is about ensuring the safe selection, recruitment, induction and retention of your workforce within care services provision. Scope The scope is here to give you guidance on possible areas to be covered in this unit. You need to provide evidence for the areas that are relevant to the care service that you lead and manage, and a sound rationale for not providing evidence for the remaining items: People include: o adults using care services, their families, carers, groups and communities o children and young people using care services, their parents/carers, families, carers, groups and communities. Preferred communication methods and language including: people s preferred spoken language; the use of signs; symbols; pictures; writing; objects of reference; communication passports; other non verbal forms of communication; human and technological aids to communication; pre-verbal utterances in infants and young children. Relevant others could include: other professionals who should contribute to the activity, people from within the provision who should contribute to the activity, people from outside the provision who should contribute to the activity. Workers could include: those supporting the people within your provision who are paid, unpaid, contractual or non-contractual. Your knowledge and understanding for this unit relates to: legal and organisational requirements for care services; employer and employee codes of practice and conduct within care services; the depth and breadth of understanding that will enable you to lead and manage care services effectively, support workers to perform competently, ensure the well being of all within your provision, critically evaluate, assess and intervene appropriately to resolve issues and conflicts; and the need to understand and work in collaboration with people, workers and relevant others within and outside your provision to ensure its viability into the short, medium and longer term future. 16 Level 4 NVQ in Leadership and Management for Care Services (3078)

19 Unit LMC A3 Actively engage in the safe selection and recruitment of workers and their retention in care services Values underpinning the whole of the unit The values underpinning this unit have been derived from the key purpose statement, relevant service standards and codes of practice for health and social care in the four UK countries. To achieve this unit you must demonstrate that you have applied the principles required for the management of care services outlined in Unit LMC B1. Key Words and Concepts This section provides explanations and definitions of the key words and concepts used in this unit. In occupational standards it is quite common to find words or phrases used which you will be familiar with, but which, in the detail of the standards, may be used in a very particular way. Therefore, we would encourage you to read this section carefully before you begin working with the standards and to refer back to this section as required. Abuse Abuse is causing physical, emotional, sexual and/or financial harm to an individual and/or failing/neglecting to protect them from harm. This could be at a personal or institutional level. Governance The way in which the provision is governed and directed as required by legislation, regulation, standards and guidance. Harm The short, medium and long term affects of a person being physically, emotionally, sexually and/or financially hurt or abused. Independent representation and advocacy Where the views, wishes and concerns of the adult/child/young person are communicated by another person, either through someone independently representing their wishes, or someone acting as their advocate. Leadership The ability to provide a model of best practice that is creative, innovative, motivating and flexible and supports people to follow by example and through respect. Management The ability to lead and organise the effective running of the provision and to meet the overall service needs and those required by legislation, regulation, registration and inspection. Effective managers are able to solve problems, balance the needs of all within the provision, to manage competing demands and to cope under stress. Organisational requirements Aspects of policy, procedure and practice that are required by the service and the provision. Level 4 NVQ in Leadership and Management for Care Services (3078) 17

20 Partnership Working effectively together with people, professionals, agencies and organisations to enhance the well being of people and support positive and improved outcomes. People For adults, people includes adults using care services, their advocates, their families, carers, significant others, groups and communities. For children and young people, people includes the children and young people using care services, their advocates, their parents/carers, their families, teachers, college lecturers, significant others, groups and communities. Positive outcomes Beneficial outcomes for adults as specified in regulation and guidance for each of the countries of the UK and agreed as appropriate with and for each person within the provision. They include: improved health, emotional well being and quality of life staying safe and being free from discrimination and harassment enjoying, achieving and making a positive contribution exercising choice and control achieving economic well being, dignity and respect. Beneficial outcomes for children and young people as specified in the regulation of each of the countries of the UK and as agreed with children and young people. They include: being healthy staying safe enjoying and achieving making a positive contribution achieving economic well being. Provision The specific unit or part of the service for which you have leadership and management responsibilities. Relevant others Key people within and outside the provision with whom it is beneficial to work and who can influence the provision and the outcomes for the provision and people within it. Resources The assets of the provision: financial, human, physical and environmental. Rights the rights of: adults are those embodied in the United Nations Universal Declaration of Human Rights children and young people are those embodied in the United Nations Convention on the Rights of the Child. These include rights under the social care codes of practice that everyone should be: respected (in terms of their beliefs, culture and values); treated and valued equally, not be discriminated against; treated as an individual; treated in a dignified way; socially included; included in activities; protected from danger and harm; cared for in a way they choose; have privacy and access to information about themselves and be able to communicate using their preferred methods of communication and language. 18 Level 4 NVQ in Leadership and Management for Care Services (3078)

21 Safe selection and recruitment That the selection and recruitment procedures ensure you and the selection and recruitment team take appropriate action to exclude individuals from your workforce who are likely to harm or abuse people. Service The overall organisation, agency or service within which your specific provision resides and for which you are the manager. Supervision A process that involves a manager meeting regularly and interacting with worker(s) to review their work. It is carried out as required by legislation, regulation, guidance, standards, inspection requirements and requirements of the provision and the service. The purpose is to monitor tasks and workload, solve problems, support workers in dealing with complex situations and moral and ethical dilemmas and to promote staff development. Take informed action against discrimination Actions taken about discrimination on the basis of your knowledge of good practice, legal requirements and professional codes and in relation to information received and investigated. Workers Those supporting people within the provision who are paid or unpaid, contractual or noncontractual. Level 4 NVQ in Leadership and Management for Care Services (3078) 19

22 Unit LMC A3 Element LMC A3.1 Actively engage in the safe selection and recruitment of workers and their retention in care services Review the requirements for the safe selection and recruitment of workers, and their retention Performance Criteria You need to show that: a b c d you follow guidance, regulation, workforce and organisational requirements for the safe selection and recruitment and the retention of workers you analyse, evaluate and identify: 1 present and future organisational requirements for the recruitment of workers 2 the present and changing needs of people within the provision 3 the skills, competence, experience and knowledge of existing workers and any skills gaps 4 the type of candidate needed in terms of their skills, competence, experience and ` knowledge you review worker s skills, experience, knowledge and qualifications to ensure that they match the provision s need you ensure, when recruiting workers that you take account of: 1 the provision s purpose, size of its workforce, working patterns, required targets and outcomes 2 your staff development plan 3 the need to achieve positive outcomes for people, safeguard them from harm and abuse and promote their health and well being 4 the need to meet regulatory requirements in relation to the number of suitably qualified and experienced workers 5 the need to assess the impact of temporary workers on the continuity of care. 20 Level 4 NVQ in Leadership and Management for Care Services (3078)

23 Unit LMC A3 Element LMC A3.2 Actively engage in the safe selection and recruitment of workers and their retention in care services Actively engage in the safe selection and recruitment of workers Performance Criteria You need to show that: a b c d e f g h i you develop a specification that outlines the requirements for the job you ensure that the information on vacancies is fair, clear and accurate you assess information about candidates against specified, fair and equitable selection criteria you involve the appropriately trained individuals in the selection process you offer candidates appropriate information at each stage of the selection process before confirming the appointment, you ensure that rigorous and thorough selection procedures have been completed including: 1 checking criminal records, relevant registers and indexes 2 checking that the individual is legally entitled to work in the UK 3 assessing whether potential workers are capable of carrying out the duties and responsibilities of the job for which they have been selected 4 checking that the individual can meet the relevant registration requirements 5 seeking and acquiring reliable references you provide clear and accurate information about selection decisions to relevant individuals and organisations, including registration bodies you keep accurate records and reports of the selection process you monitor and review selection processes in relation to: 1 recent appointments 2 retention of workers 3 achievement of positive outcomes for people. Level 4 NVQ in Leadership and Management for Care Services (3078) 21

24 Unit LMC A3 Element LMC A3.3 Actively engage in the safe selection and recruitment of workers and their retention in care services Implement systems, procedures and practice to support retention Performance Criteria You need to show that: a b c d e f you ensure workers who are recruited: 1 are provided with a written job description and person specification that outlines their role, responsibilities and accountabilities 2 are given information and understand their role, responsibilities and accountability; relevant legislation, regulation, inspection and organisational requirements and any systems, procedures and practices they must follow in their work 3 receive regular supervision 4 have a personal development plan and a record of training 5 have their performance formally reviewed annually 6 complete relevant induction in the context of legal, regulatory, inspection and organisational requirements you ensure that all permanent appointments are subject to the satisfactory completion of a period of probation you ensure that workers have the opportunity to meet regularly to discuss practice and management issues you maintain accurate and up-to-date records about workers recruitment, retention and disciplinary issues in accordance with legal, regulatory and organisational requirements you discuss with workers who are leaving their reasons for going you analyse, evaluate, record and report on exit interviews, turnover and the effectiveness of staff-retention policies and practice for your provision. 22 Level 4 NVQ in Leadership and Management for Care Services (3078)

25 Unit LMC A3 Actively engage in the safe selection and recruitment of workers and their retention in care services Knowledge Specification for the whole of this unit Competent leadership and management practice is a combination of the application of skills and knowledge informed by values and ethics. This specification details the knowledge and understanding required to carry out competent leadership and management in the performance described in this unit. When using this specification it is important to read the knowledge requirements in relation to the expectations and requirements of your job role and the content of this unit. You need to provide evidence for ALL knowledge points listed below. You need to show that you know, understand and can apply in your management practice: Values 1 Legal and organisational requirements on equality, diversity, discrimination, rights, confidentiality and sharing of information in relation to the safe selection and recruitment and the retention of workers. 2 Knowledge and practice that underpin the holistic person-centred approach which enable you to lead and manage in ways that: a place the people s preferences at the centre of everything you do whilst considering their best interest b ensure people have access to information about themselves in a format that they can understand c provide opportunities for independent representation and advocacy d use a person s preferred communication methods and language e provide active support for people f recognise the uniqueness of people and their circumstances g empower people to take responsibility (within any restrictions placed upon them) and communicate their decisions about their own lives, as far as they are able. 3 How to critically evaluate and take informed action against discrimination in the context of the selection, recruitment and retention of workers. 4 How to support people, workers and relevant others to recognise and take informed action against discrimination within your provision. Legislation and policy 5 Regulation, inspection requirements, codes of practice and conduct, standards and guidance for employers and employees, relevant to: a your provision b your own roles, responsibilities and accountability c the roles, responsibilities and accountability of others d in relation to the safe selection and recruitment and the retention of workers. Level 4 NVQ in Leadership and Management for Care Services (3078) 23

26 6 Current local, national, UK, European and international legislation, standards, guidance and organisational requirements for the leadership and management of your provision including: a safe selection and recruitment b retention of workers c entitlement to work in the UK d the need to achieve positive outcomes for people e the need to safeguard and protect people from all forms of danger, harm and abuse f employment practices for the provision and service g your provision s governance arrangements h data protection, recording and reporting I making and dealing with comments and complaints to improve services j whistle-blowing k partnership and other types of working l promoting your provision s services and facilities. 7 Organisational requirements for recording and reporting on the selection, recruitment and retention of workers, including: a how reports and records should be accessed, manually and through Information and Communication Technologies (ICT) b how to ensure that records and reports do not contribute to labelling and stigmatisation c the security requirements for different records and reports d the requirements for producing, finalising and sharing different types of records and reports appropriately and within required timescales e types of data, information and presentation methods appropriate to specific records and reports and the specific needs of people f the importance of identifying whether the source is based on evidence, fact or knowledgebased opinion g how and when to use evidence, fact and knowledge-based opinion to support professional judgement in records and reports. 8 How to implement, evaluate and influence the future development of management policies, systems, processes and procedures for the selection, recruitment and retention of workers within your provision. 9 How to monitor compliance with equal opportunities, race relations and disability legislation in relation to selection, recruitment and retention of workers. 10 Legal and regulatory requirements to comply with criminal records systems and workforce registration requirements. 11 Key government initiatives about: a the recruitment and retention of care workers b the training and education of care workers c the regulation of the workforce. Leadership and management theory and practice 12 How to critically evaluate and implement best practice using up-to-date knowledge of: a literature related to leadership and management when selecting, recruiting and retaining workers b leadership and management methods, principles and approaches relevant to the selection, recruitment and retention of staff in care services c government reports, inquiries and research relevant to safe selection and recruitment and the retention of workers d evidence and knowledge-based theories and models of good practice in selecting, recruiting and retaining workers e lessons learned for leadership and management of care services from successful interventions and serious failure of service and practice about the selection, recruitment and retention of workers 24 Level 4 NVQ in Leadership and Management for Care Services (3078)

27 f the experiences of people within your provision relating to the selection, recruitment and retention of workers. 13 Performance management and quality requirements, procedures, criteria, methods and indicators relevant to the selection, recruitment and retention of workers. 14 Methods of managing and developing selection, recruitment and retention practice in care services, about: a how you consult with people, workers and relevant others b how you promote the participation and involvement of people c how you support, supervise and develop workers d the impact of organisational behaviour on the provision e group and individual processes f how power relationships can be used and abused. 15 How to plan and manage resources in relation to selection, recruitment and retention of workers and the implications for: a the delivery of services b the achievement of targets c the achievement of positive outcomes. 16 Different types of change and their implications for the selection, recruitment and retention of workers. 17 How psychological, socio-economic, cultural and environmental factors of those within the provision impact on selection, recruitment and retention of workers. 18 How and where technology should be used for selecting, recruiting and retaining workers within your provision. 19 The impact that the local economy, the employment market, housing and environmental factors have on the recruitment and retention of workers. 20 The impact that the image of social care has on recruitment and retention, and how to represent social care as a positive career choice. 21 The impact that the organisation s culture and workers morale have on workforce retention and turnover rates. 22 Approaches to managing resistance to change and development. 23 The impact of stress and conflict on organisational performance, recruitment and retention. 24 The importance of effective recruitment and retention policies for the maintenance and development of the service, and the continuity of care for people. 25 Theories, methods and approaches for: a safe recruitment and selection b retention c involving people, workers and relevant others in selection, recruitment and retention d monitoring turnover and retention. 26 Workforce planning, underpinned by an understanding of: a setting and meeting training targets b induction and continuous professional development c regulation, inspection, service and requirements for the provision. Level 4 NVQ in Leadership and Management for Care Services (3078) 25

28 Unit LMC A4 Manage a dispersed workforce to meet the needs and preferences of individuals at home (HSC446) Elements of Competence Element LMCA4.1 (HSC446a) Element LMCA4.2 (HSC446b) Element LMCA4.3 (HSC446c) Manage the work of staff in an individual s home. Supervise and support staff to ensure that health and care services are meeting individual needs and preferences. Respond to day-to-day changes and emergencies. About this unit For this unit you need to be able to direct, supervise and support the work of staff within an individual s home, dealing at a distance with day-to-day changes and emergencies. Scope The scope is here to give you guidance on possible areas to be covered in this unit. You need to provide evidence for the areas that are relevant to the care service that you lead and manage and a sound rationale for not providing evidence for the remaining items: Accidents could be due to: falls; hazards in the environment; illness; disability; weaknesses; sensory and cognitive impairment; frailty. Communicate using: the individual s preferred spoken language; the use of signs; symbols; pictures; writing; objects of reference; communication passports; other non verbal forms of communication; human and technological aids to communication. Danger could be: imminent; in the short term; in the medium term; in the longer term. Harm and abuse within this unit will cover: neglect; physical, emotional, financial and sexual abuse; bullying; self-harm; reckless behaviour. Incidents could include: bomb scares; intruders; lost keys, purses etc.; a person being locked out or missing; aggressive and dangerous encounters. Key people include: family; friends; carers; others with whom the individual has a supportive relationship. Risks could include the possibility of: danger, damage and destruction to the environment and goods; injury and harm to people; self-harm; bullying; abuse; reckless behaviour. Statements that could adversely affect the use of evidence in future investigations: changing information; removing information; adding to information. Your knowledge and understanding for this unit relates to: legal and organisational requirements for care services; employer and employee codes of practice and conduct within care services; the depth and breadth of understanding that will enable you to lead and manage care services effectively, support workers to perform competently, ensure the well being of all within your provision, critically evaluate, assess and intervene appropriately to resolve issues and conflicts and the need to understand and work in collaboration with people, workers and relevant others within and outside your provision to ensure its viability into the short, medium and longer term future. 26 Level 4 NVQ in Leadership and Management for Care Services (3078)

SCDLMCSA3 Actively engage in the safe selection and recruitment of workers and their retention in care services

SCDLMCSA3 Actively engage in the safe selection and recruitment of workers and their retention in care services Actively engage in the safe selection and recruitment of workers and their retention in care services Overview This unit is for leaders and managers of care services. It is about ensuring the safe selection,

More information

H5RN 04 (SCDLMCS A3) Actively Engage in the Safe Selection and Recruitment of Workers and Their Retention in the Care Services

H5RN 04 (SCDLMCS A3) Actively Engage in the Safe Selection and Recruitment of Workers and Their Retention in the Care Services H5RN 04 (SCDLMCS A3) Actively Engage in the Safe Selection and Recruitment of Workers and Their Retention in the Care Services Overview This Unit is for leaders and managers of care services. It is about

More information

H5PL 04 (SCDLMCS A1) Manage and Develop Yourself and Your Workforce Within Care Services

H5PL 04 (SCDLMCS A1) Manage and Develop Yourself and Your Workforce Within Care Services H5PL 04 (SCDLMCS A1) Manage and Develop Yourself and Your Workforce Within Care Services Overview This Unit is for leaders and managers of care services. It is about managing and developing yourself and

More information

451 LEAD TEAMS TO SUPPORT A QUALITY PROVISION

451 LEAD TEAMS TO SUPPORT A QUALITY PROVISION Unit overview Elements of competence 451a 451b 451c Establish effective working relationships with team members Establish and support team members to carry out their work activities, roles and responsibilities

More information

1 The term unit is used in this report to refer to each separate standard within the NOS suite

1 The term unit is used in this report to refer to each separate standard within the NOS suite HSC3111 Promote the equality, diversity, rights and responsibilities of individuals Elements of Competence HSC3111a Promote the rights and interests of individuals HSC3111b Promote the equal treatment

More information

433 DEVELOP JOINT WORKING AGREEMENTS AND PRACTICES AND REVIEW THEIR EFFECTIVENESS

433 DEVELOP JOINT WORKING AGREEMENTS AND PRACTICES AND REVIEW THEIR EFFECTIVENESS Unit overview Elements of competence 433a 433b 433c Establish requirements for joint working Agree and review joint working agreements and practices Identify and work within the boundaries, roles and responsibilities

More information

SCDLMCB1 Lead and manage practice that promotes the safeguarding of individuals

SCDLMCB1 Lead and manage practice that promotes the safeguarding of individuals Lead and manage practice that promotes the safeguarding of Overview This standard identifies the requirements associated with safeguarding which must permeate all your work with and in managing others.

More information

415 PRODUCE, EVALUATE AND AMEND SERVICE DELIVERY PLANS TO MEET INDIVIDUAL NEEDS AND PREFERENCES

415 PRODUCE, EVALUATE AND AMEND SERVICE DELIVERY PLANS TO MEET INDIVIDUAL NEEDS AND PREFERENCES Unit overview Elements of competence 415a 415b 415c Develop service delivery plans Monitor service delivery plans Evaluate and make adjustments to service delivery plans About this unit For this unit,

More information

SCDLMCE1 Lead and manage effective communication systems and practice

SCDLMCE1 Lead and manage effective communication systems and practice Lead and manage effective communication systems and practice Overview This standard identifies the requirements when leading and managing effective systems and practice for communication in settings where

More information

SCDLMCA1 Manage and develop yourself and your workforce within care services

SCDLMCA1 Manage and develop yourself and your workforce within care services Manage and develop yourself and your workforce within care services Overview This standard identifies the requirements when taking responsibility for your own and others continuing professional development.

More information

SCDCCLD0333 Promote the recruitment of staff in childcare settings

SCDCCLD0333 Promote the recruitment of staff in childcare settings Overview This standard identifies the requirements when promoting the recruitment of staff in childcare settings. It involves taking a fair and objective approach to recruitment and selection to ensure

More information

SCDLMCD3 Lead and manage inter-professional teams

SCDLMCD3 Lead and manage inter-professional teams Overview This standard identifies the requirements associated with leading and managing inter-professional teams. It includes establishing governance arrangements and protocols that provide clarity about

More information

SCDLMCE5 Develop operational plans and manage resources to meet current and future demands on the provision of care services

SCDLMCE5 Develop operational plans and manage resources to meet current and future demands on the provision of care services Develop operational plans and manage resources to meet current and future demands on the provision of care services Overview This standard identifies the requirements when developing operational plans

More information

Level 3 Diploma in Warehousing and Storage ( )

Level 3 Diploma in Warehousing and Storage ( ) Level 3 Diploma in Warehousing and Storage (06-07) Candidate logbook 600/3766/0 www.cityandguilds.com January 202 Version.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

Level 2 NVQ in Health and Social Care (3172)

Level 2 NVQ in Health and Social Care (3172) Level 2 NVQ in Health and Social Care (3172) Optional and additional units www.cityandguilds.com Version 2 This page is intentionally blank 3172 Level 2 Optional Units Units HSC25 29 and HSC210-232 This

More information

H7YG 04 (SCDLMCB8) Lead and Manage the Provision of Care Services that Supports the Development of Positive Behaviour

H7YG 04 (SCDLMCB8) Lead and Manage the Provision of Care Services that Supports the Development of Positive Behaviour H7YG 04 (SCDLMCB8) Lead and Manage the Provision of Care Services that Supports the Development of Positive Behaviour Overview This standard identifies the requirements associated with leading and managing

More information

SCDLMCB7 Lead and manage group living provision within care services

SCDLMCB7 Lead and manage group living provision within care services Lead and manage group living provision within care services Overview This standard identifies the requirements associated with leading and managing group living provision, it includes developing the physical

More information

H5RC 04 (SCDHSC0434) Lead Practice for Managing and Disseminating Records and Reports

H5RC 04 (SCDHSC0434) Lead Practice for Managing and Disseminating Records and Reports H5RC 04 (SCDHSC0434) Lead Practice for Managing and Disseminating Records and Reports Overview This standard identifies requirements when you lead practice for managing and disseminating records and reports.

More information

H7LX 04 (SCDLMCB7) Lead and Manage Group Living Provision with Care Services

H7LX 04 (SCDLMCB7) Lead and Manage Group Living Provision with Care Services H7LX 04 (SCDLMCB7) Lead and Manage Group Living Provision with Care Services Overview This standard identifies the requirements associated with leading and managing group living provision, it includes

More information

Level 5 Diploma in Probation Practice ( )

Level 5 Diploma in Probation Practice ( ) Level 5 Diploma in Probation Practice (8436-50) Qualification handbook for centres 500/8984/5 www.cityandguilds.com July 2010 Version 1.1 About City & Guilds City & Guilds is the UK s leading provider

More information

SCDHSC0233 Develop effective relationships with individuals

SCDHSC0233 Develop effective relationships with individuals Overview This standard identifies the requirements when you develop effective relationships with individuals. This includes identifying individuals' preferences and needs regarding your relationship with

More information

Level 4 NVQ in Advice and Guidance (3069)

Level 4 NVQ in Advice and Guidance (3069) Level 4 NVQ in Advice and Guidance (3069) Optional units www.cityandguilds.com August 2006 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering

More information

SCDCPC422 Manage the tendering process to achieve priority outcomes

SCDCPC422 Manage the tendering process to achieve priority outcomes Overview This standard covers the process of managing the tendering process up to the point of making recommendations to award a contract. It involves planning a selection process, inviting and evaluating

More information

Level 3 NVQ in Logistics Operations Management ( ) Qualification handbook

Level 3 NVQ in Logistics Operations Management ( ) Qualification handbook Level 3 NVQ in Logistics Operations Management (3292-03) Qualification handbook www.cityandguilds.com November 2008 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

ASTH418 - SQA Unit Code DK3W 04 Produce, evaluate and amend service delivery plans to meet individual needs and preferences

ASTH418 - SQA Unit Code DK3W 04 Produce, evaluate and amend service delivery plans to meet individual needs and preferences Produce, evaluate and amend service delivery plans to meet individual Overview This unit sits within the Housing Support Services Theme. For this unit, you will be expected to develop, agree, monitor and

More information

OCR Level 4 NVQ in Health and Social Care. Candidate Resource

OCR Level 4 NVQ in Health and Social Care. Candidate Resource OCR Level 4 NVQ in Health and Social Care Candidate Resource CONTENTS PAGE Qualification Profile 1 Introduction 3 Your qualification 3 What are the NVQ units? 4 What do the different sections of each unit

More information

Level 2 Improving productivity using IT ( )

Level 2 Improving productivity using IT ( ) Level 2 Improving productivity using IT (7574-201) ITQ (QCF) Assignment guide for Candidates Assignment A & B www.cityandguilds.com February 2010 Version 2.0 About City & Guilds City & Guilds is the UK

More information

Level 1 - Principal Learning Hair and Beauty Studies (2762) Unit 5: Introducing basic hand and nail care services Controlled assessment material

Level 1 - Principal Learning Hair and Beauty Studies (2762) Unit 5: Introducing basic hand and nail care services Controlled assessment material Level 1 - Principal Learning Hair and Beauty Studies (2762) Unit 5: Introducing basic hand and nail care services Controlled assessment material www.cityandguilds.com December 2013 Version 1.0 About City

More information

Level 3 Diploma in Probation Practice ( )

Level 3 Diploma in Probation Practice ( ) Level 3 Diploma in Probation Practice (8436-30) Qualification handbook for centres 500/8800/2 www.cityandguilds.com October 2013 Version 2.0 About City & Guilds City & Guilds is the UK s leading provider

More information

H5NA 04 (SCDHSC 0021) Support Effective Communication

H5NA 04 (SCDHSC 0021) Support Effective Communication H5NA 04 (SCDHSC 0021) Support Effective Communication Overview This standard identifies requirements when you support effective communication in settings where individuals are cared for or supported. This

More information

Level 1 - Principal Learning Hair and Beauty Studies (2762) Unit 7: Careers in the hair and beauty sector and related industries

Level 1 - Principal Learning Hair and Beauty Studies (2762) Unit 7: Careers in the hair and beauty sector and related industries Level 1 - Principal Learning Hair and Beauty Studies (2762) Unit 7: Careers in the hair and beauty sector and related industries Controlled assessment material www.cityandguilds.com December 2013 Version

More information

Standards of proficiency. Social workers in England

Standards of proficiency. Social workers in England Standards of proficiency Social workers in England Contents Foreword 1 Introduction 2 Standards of proficiency 6 Foreword We are pleased to present the Health and Care Professions Council s standards of

More information

H5PW 04 (SCDHSC0419) Provide Advice and Information to Those Who Enquire About Health and Social Care Services

H5PW 04 (SCDHSC0419) Provide Advice and Information to Those Who Enquire About Health and Social Care Services H5PW 04 (SCDHSC0419) Provide Advice and Information to Those Who Enquire About Health and Social Care Services Overview This standard identifies the requirements when you provide advice and information

More information

Level 1 Improving productivity using IT (IPU )

Level 1 Improving productivity using IT (IPU ) Level 1 Improving productivity using IT (IPU 7574-101) ITQ (QCF) Assignment guide for Candidates Assignment A & B www.cityandguilds.com January 2009 Version 2.0 About City & Guilds City & Guilds is the

More information

Controlled assessment material. December 2013 Version 1.0

Controlled assessment material.   December 2013 Version 1.0 Level 2 - Principal Learning Hair and Beauty Studies (2762) Unit 1: Safe and healthy working practices in the hair and beauty sector and related industries Controlled assessment material www.cityandguilds.com

More information

Level 2 Certificate in Warehousing and Storage Skills (QCF)

Level 2 Certificate in Warehousing and Storage Skills (QCF) Level 2 Certificate in Warehousing and Storage Skills (QCF) Qualification Handbook www.cityandguilds.com September 2010 Version 1.1 Level 2 Certificate 1016-02 QAN 501/1082/2 About City & Guilds City &

More information

Level 3 Diploma in Policing (7467)

Level 3 Diploma in Policing (7467) Level 3 Diploma in Policing (7467) Qualification handbook 500/8024/4 www.cityandguilds.com January 2010 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications,

More information

Level 1 2D Drawing and Planning Software (DPS )

Level 1 2D Drawing and Planning Software (DPS ) Level 1 2D Drawing and Planning Software (DPS 7574-123) ITQ (QCF) Assignment guide for Candidates Assignment B www.cityandguilds.com February 2011 Version 1.0 About City & Guilds City & Guilds is the UK

More information

Unit: CPC 420 De-commission services (Commissioning, Procurement and Contracting)

Unit: CPC 420 De-commission services (Commissioning, Procurement and Contracting) Unit: CPC 420 De-commission services (Commissioning, Procurement and Contracting) Key Purpose The key purpose identified for those working in commissioning, procurement and contracting is to: Specify,

More information

Awards and Certificates in Personal and Social Development (7577)

Awards and Certificates in Personal and Social Development (7577) Awards and Certificates in Personal and Social Development (7577) Candi logbook Entry Level Award (Entry 2) 500/5952/X Entry Level Award (Entry 3) 500/5953/1 Level 1 Award 500/5954/3 Entry Level Certificate

More information

Contruction Management and Law 4 Principles Examiners report June 2014

Contruction Management and Law 4 Principles Examiners report June 2014 6165-063 Contruction Management and Law 4 Principles Examiners report June 2014 www.cityandguilds.com September 2014 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

Level 2 ICT Systems monitoring and operation ( )

Level 2 ICT Systems monitoring and operation ( ) Level 2 ICT Systems monitoring and operation (7450-232) Systems and Principles (QCF) Assignment guide for Candidates Assignment D www.cityandguilds.com January 2011 Version 3.0 About City & Guilds City

More information

Level 3 Testing ICT systems 3 (7266/ / )

Level 3 Testing ICT systems 3 (7266/ / ) Level 3 Testing ICT systems 3 (7266/7267-505/7540-321) e-quals Assignment guide for Candidates Assignment D www.cityandguilds.com/e-quals07 August 2009 Version 1.1 About City & Guilds City & Guilds is

More information

Professional Capability Framework - ASYE Level Capabilities:

Professional Capability Framework - ASYE Level Capabilities: Professional Capability Framework - ASYE Level Capabilities: This document presents the Assessed and Supported Year in Employment (ASYE) level Professional capabilities. The capabilities should be read

More information

Level 2 Maintain ICT equipment and systems ( )

Level 2 Maintain ICT equipment and systems ( ) Level 2 Maintain ICT equipment and systems (7540-228) Systems and Principles Assignment guide for Candidates Assignment D www.cityandguilds.com October 2017 Version 3.0 About City & Guilds City & Guilds

More information

Awards, Certificates and Diplomas in Employability Skills Level 2 Units (5546) Candidate logbook

Awards, Certificates and Diplomas in Employability Skills Level 2 Units (5546) Candidate logbook Awards, Certificates and Diplomas in Employability Skills Level 2 Units (5546) Candidate logbook www.cityandguilds.com June 2015 Version 5.0 About City & Guilds As the UK s leading vocational education

More information

Level 2 Maintain ICT equipment and systems 2 ( / )

Level 2 Maintain ICT equipment and systems 2 ( / ) Level 2 Maintain ICT equipment and systems 2 (72667267-401/7540-228) e-quals Assignment guide for Candidates Assignment D www.cityandguilds.com/e-quals07 July 2009 Version 1.0 About City & Guilds City

More information

Level 1Project management software (PM )

Level 1Project management software (PM ) Level 1Project management software (PM 7574-126) ITQ (QCF) Assignment guide for Candidates Assignment A www.cityandguilds.com September 2010 Version 1.0 About City & Guilds City & Guilds is the UK s leading

More information

Level 2 Certificate in Sales (6849)

Level 2 Certificate in Sales (6849) Level 2 Certificate in Sales (6849) 6849-120 Contains instructions for assessors QAN 500/9935/8 www.cityandguilds.com July 2010 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider

More information

H5NG 04 (SCDHSC0027) Support Individuals in Their Daily Living

H5NG 04 (SCDHSC0027) Support Individuals in Their Daily Living H5NG 04 (SCDHSC0027) Support Individuals in Their Daily Living Overview This standard identifies the requirements when supporting individuals in their daily living. This includes working with individuals

More information

Level 2 ICT Repair centre procedure 2 (7266/ / )

Level 2 ICT Repair centre procedure 2 (7266/ / ) Level 2 ICT Repair centre procedure 2 (7266/7267-407/7540-233) e-quals Assignment guide for Candidates Assignment B www.cityandguilds.com/e-quals07 July 2009 Version 2.0 About City & Guilds City & Guilds

More information

Support individuals to manage their financial affairs

Support individuals to manage their financial affairs Elements of competence HSC345.1 HSC345.2 Work with individuals to access information and advice about their financial affairs Support individuals to manage and monitor their financial affairs About this

More information

Start IT (itq) Spreadsheet software ( )

Start IT (itq) Spreadsheet software ( ) Start IT (itq) Spreadsheet software (4249-010) Assignment guide for Candidates Assignment B QCA Ref: F/502/0168 www.cityandguilds.com July 2009 Version 2.0 About City & Guilds City & Guilds is the UK

More information

Level 3 Develop software using COBOL (7266/ )

Level 3 Develop software using COBOL (7266/ ) Level 3 Develop software using COBOL (7266/7267-303) e-quals Assignment guide for Candidates Assignment B www.cityandguilds.com/e-quals07 November 2008 Version 2.0 About City & Guilds City & Guilds is

More information

Level 2 Business concepts 2 ( )

Level 2 Business concepts 2 ( ) Level 2 Business concepts 2 (7540-284) e-quals Assignment guide for Candidates Assignment A www.cityandguilds.com October 2017 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider

More information

Level 2 Diploma in Reception Services ( )

Level 2 Diploma in Reception Services ( ) Level 2 Diploma in Reception Services (8067-02) Assessment pack www.cityandguilds.com January 2012 Version 1.01 About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications,

More information

Level 3 Creating a procedural computer program using COBOL ( )

Level 3 Creating a procedural computer program using COBOL ( ) Level 3 Creating a procedural computer program using COBOL (7540-035) Assignment guide for Candidates Assignment A www.cityandguilds.com September 2017 Version 1.0 About City & Guilds City & Guilds is

More information

POSITION DESCRIPTION. Senior Family Worker Changing Futures. 0.8 to 1.0 EFT (negotiable) Date: June 2017 INTRODUCTION

POSITION DESCRIPTION. Senior Family Worker Changing Futures. 0.8 to 1.0 EFT (negotiable) Date: June 2017 INTRODUCTION POSITION DESCRIPTION Position: Hours: Duration: Location: Accountability: Classification: Senior Family Worker Changing Futures 0.8 to 1.0 EFT (negotiable) Ongoing Frankston Team Leader Changing Futures

More information

Level 2 Creating a procedural computer program using COBOL ( )

Level 2 Creating a procedural computer program using COBOL ( ) Level 2 Creating a procedural computer program using COBOL (7540-005) Assignment guide for Candidates Assignment A www.cityandguilds.com October 2017 Version 1.0 About City & Guilds City & Guilds is the

More information

Level 3 Certificate for Traffic Office ( )

Level 3 Certificate for Traffic Office ( ) Level 3 Certificate for Traffic Office (3438-02) Qualification handbook 501/2233/2 www.cityandguilds.com May 2011 Version 1.2 (July 2011) About City & Guilds As the UK s leading vocational education organisation,

More information

Professional Capability Framework - Experience Social Worker Level Capabilities

Professional Capability Framework - Experience Social Worker Level Capabilities Professional Capability Framework - Experience Social Worker Level Capabilities Experienced social workers are more autonomous in their role. They demonstrate expert and effective practice in complex situations,

More information

Level 3 IT Project Management ( )

Level 3 IT Project Management ( ) Level 3 IT Project Management (7540-381) e-quals Assignment guide for Candidates Assignment B www.cityandguilds.com November 2009 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider

More information

Strategic Level Professional Capabilities

Strategic Level Professional Capabilities Strategic Level Professional Capabilities This document presents the Strategic level Professional Capabilities. The capabilities should be read in conjunction with the level descriptors which can be found

More information

Level 3 Develop software using SQL (Structured Query Language) ( )

Level 3 Develop software using SQL (Structured Query Language) ( ) Level 3 Develop software using SQL (Structured Query Language) (7540-360) Systems and Principles Assignment guide for Candidates Assignment A www.cityandguilds.com September 2017 Version 1.0 About City

More information

Level 3 Develop software using SQL (Structured Query Language) ( / )

Level 3 Develop software using SQL (Structured Query Language) ( / ) Level 3 Develop software using SQL (Structured Query Language) (7540-389/7630-329) Systems and Principles Assignment guide for Candidates Assignment A www.cityandguilds.com September 2017 Version 2.0 About

More information

Level 3 Creative problem solving ( )

Level 3 Creative problem solving ( ) Level 3 Creative problem solving (7540-388) e-quals Assignment guide for Candidates Assignment B www.cityandguilds.com July 2009 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider

More information

Postoutline: Band 7 Broad KSF Outline (Core Dimensions)

Postoutline: Band 7 Broad KSF Outline (Core Dimensions) February 02, 2012 This is a Broad Post Outline Postoutline: Band 7 Broad KSF Outline (Core Dimensions) Created On: 02/02/2012 Created By: Elizabeth Craddock Originating Organisation: Hywel Dda Health Board

More information

Entry Level 3 Certificate in Personal Progression through Employment ( )

Entry Level 3 Certificate in Personal Progression through Employment ( ) Entry Level 3 Certificate in Personal Progression through Employment (3803-03) Qualification handbook for centres 500/6968/8 www.cityandguilds.com September 2009 Version 1.0 About City & Guilds City &

More information

INFORMATION PACK FOR APPLICANTS. Wrap Around Care Assistant Tyndale Community School

INFORMATION PACK FOR APPLICANTS. Wrap Around Care Assistant Tyndale Community School INFORMATION PACK FOR APPLICANTS Wrap Around Care Assistant Tyndale Community School Tyndale Community School Tyndale Community School in the East Oxford area is a state funded primary school serving local

More information

Isle of Wight Council Job Description

Isle of Wight Council Job Description Isle of Wight Council Job Description Identifying Facts Title of Post: Youth Offending Team Officer Directorate: Children s Services Post No: 50043897 Section: Youth Offending Team Date: May 2014 Responsible

More information

Level 3 Principles, Practices and Legislation for the Periodic Inspection, Testing and Condition Reporting of Electrical Installations.

Level 3 Principles, Practices and Legislation for the Periodic Inspection, Testing and Condition Reporting of Electrical Installations. 2395-302 Level 3 Principles, Practices and Legislation for the Periodic Inspection, Testing and Condition Reporting of Electrical Installations. www.cityandguilds.com December 2017 Version 1.0 Chief Examiner

More information

Level 2 Certificate in Telesales (6849)

Level 2 Certificate in Telesales (6849) Level 2 Certificate in Telesales (6849) 6849-121 www.cityandguilds.com July 2010 Version 1.0 contains instructions for assessors QAN 501/0696/X About City & Guilds City & Guilds is the UK s leading provider

More information

Social Care Induction Framework for Wales This guidance is for those responsible for workers during an induction period

Social Care Induction Framework for Wales This guidance is for those responsible for workers during an induction period This guidance is for those responsible for workers during an induction period Contact Details Care Council for Wales South Gate House Wood Street Cardiff CF10 1EW Tel: 0300 3033 444 Fax: 029 2038 4764

More information

Supervisors, managers or executives, in addition to the above responsibilities, are also expected to:

Supervisors, managers or executives, in addition to the above responsibilities, are also expected to: MAIN PRINCIPLES Purpose of the Code of Conduct The aim of the Code of Conduct (Code) is to outline the standards of behaviour expected of all employees, volunteers, and contractors engaged by the PMSA.

More information

STAFF CODE OF CONDUCT

STAFF CODE OF CONDUCT STAFF CODE OF CONDUCT 1. INTRODUCTION Our College will only succeed in achieving our objectives where we have the respect of our stakeholders, (including our students, parents and colleagues) and the communities

More information

Level 3 Business concepts 3 ( )

Level 3 Business concepts 3 ( ) Level 3 Business concepts 3 (7540-384) Assignment guide for Candidates Assignment A www.cityandguilds.com September 2017 Version 1.0 About City & Guilds City & Guilds is the UK s leading provider of vocational

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 3 Award in Understanding the Support Needs of Prisoners' Families (7442-03) DECEMBER 2011 Version 1.0 Qualification at a glance Subject area Understanding the support needs

More information

Equality and Diversity Policy

Equality and Diversity Policy Equality and Diversity Policy Contents 1. Our Equality and Diversity Principles 2. Statement on Equality, Diversity & Inclusion 3. Introduction & Aims 4. Scope of the Policy 5. Customers, suppliers and

More information

Newly Qualified to Experienced Social Worker Level Professional Capabilities

Newly Qualified to Experienced Social Worker Level Professional Capabilities Newly Qualified to Experienced Social Worker Level Professional Capabilities This document presents the Qualifying (last placement) to Experienced Level Professional Capabilities for social workers in

More information

Equality and Diversity Policy

Equality and Diversity Policy Equality and Diversity Policy 1.0 PRINCIPLES ON WHICH THIS POLICY IS BASED: It is our belief that the Academy should be free of discrimination, harassment or victimisation on the grounds of race, gender,

More information

Equality & Diversity Policy and Procedure

Equality & Diversity Policy and Procedure Equality & Diversity Policy and Procedure Contents 1. Policy Statement 2. Purpose and Scope 3. The Definition of Equality and Diversity 4. Forms of Discrimination 5. Legislative and Regulatory Context

More information

JOB DESCRIPTION MAIN RESPONSIBILITIES: 1. Principal accountabilities. DANOS Standard AF1 AI1

JOB DESCRIPTION MAIN RESPONSIBILITIES: 1. Principal accountabilities. DANOS Standard AF1 AI1 JOB DESCRIPTION JOB TITLE: REPORTS TO: BASE: OBJECTIVES OF POST: Practice Lead Foundations To demonstrate expert and effective practice in complex situations, assessing and managing medium/higher levels

More information

Level 3 IT consulting skills ( / )

Level 3 IT consulting skills ( / ) Level 3 IT consulting skills (7540-390/7630-335) Assignment guide for Candidates Assignment B www.cityandguilds.com September 2017 Version 2.0 About City & Guilds City & Guilds is the UK s leading provider

More information

Building the Professional Capabilities Framework (7 th Feb 2012)

Building the Professional Capabilities Framework (7 th Feb 2012) Building the Professional Capabilities Framework (7 th Feb 2012) 1. Professionalism: Identify and behave as a professional social worker, committed to professional development END OF QUALIFYING LEVEL 1.1

More information

Level 3 Software design fundamentals ( / )

Level 3 Software design fundamentals ( / ) Level 3 Software design fundamentals (7540-033/7630-348) Assignment guide for Candidates Assignment B www.cityandguilds.com September 2017 Version 3.0 About City & Guilds City & Guilds is the UK s leading

More information

Level 3 Principles, Practices and Legislation for the Periodic Inspection, Testing and Condition Reporting of Electrical Installations.

Level 3 Principles, Practices and Legislation for the Periodic Inspection, Testing and Condition Reporting of Electrical Installations. 2395-302 Level 3 Principles, Practices and Legislation for the Periodic Inspection, Testing and Condition Reporting of Electrical Installations. www.cityandguilds.com April 2015 Version 1.0 Chief Examiner

More information

Job Description. Negotiable The Executive Principal, the Fylde Coast Academy Trust and the Academy Council Date of Job Description: January 2018

Job Description. Negotiable The Executive Principal, the Fylde Coast Academy Trust and the Academy Council Date of Job Description: January 2018 Job Description Job Title: Principal Salary: Negotiable Responsible to: The Executive Principal, the Fylde Coast Academy Trust and the Academy Council Date of Job Description: January 2018 Primary purpose

More information

Level 2 Award/Certificate/Diploma in Mail Services ( )

Level 2 Award/Certificate/Diploma in Mail Services ( ) Level 2 Award/Certificate/Diploma in Mail Services (6814-02) Qualification handbook Diploma - 500/8070/2 Certificate - 500/8069/6 Award 500/8068/4 www.cityandguilds.com September 2010 Version 1.0 About

More information

JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3. Job Description. Directorate Manager Level 3 Emergency Medicine Directorate

JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3. Job Description. Directorate Manager Level 3 Emergency Medicine Directorate JOB DESCRIPTION: DIRECTORATE MANAGER LEVEL 3 Job Description Job Title: Band: Post Type: Location: Managerially Accountable to: Professionally Accountable to: Directorate Manager Level 3 Emergency Medicine

More information

PRE-SCHOOL LEARNING ALLIANCE 50 FEATHERSTONE STREET LONDON EC1Y 8RT. Registered as an Educational Charity JOB DESCRIPTION

PRE-SCHOOL LEARNING ALLIANCE 50 FEATHERSTONE STREET LONDON EC1Y 8RT. Registered as an Educational Charity JOB DESCRIPTION PRE-SCHOOL LEARNING ALLIANCE 50 FEATHERSTONE STREET LONDON EC1Y 8RT Registered as an Educational Charity JOB DESCRIPTION JOB TITLE: SENIOR NURSERY WORKER (MATERNITY COVER UNTIL JULY 2018) BASED: NATIONAL

More information

Job profile. The Safeguarding teams will transfer cases to the Permanence service when it is clear that permanence away from home will be the outcome.

Job profile. The Safeguarding teams will transfer cases to the Permanence service when it is clear that permanence away from home will be the outcome. Job profile JOB TITLE GRADE SALARY JOB FAMILY DIRECTORATE REPORTS TO RESPONSIBLE FOR Social Worker Safeguarding (Lower Band) Social work Children s Social Care Team Leader Safeguarding No supervisory responsibilities

More information

stronger, connected communities through volunteering Volunteering WA Policies

stronger, connected communities through volunteering Volunteering WA Policies stronger, connected communities through volunteering Volunteering WA Policies Version 1.0 December 2014 1. Introduction & Definitions The Volunteering WA Policy and Procedures Compendium This document

More information

Level 2 Creating a procedural program using COBOL ( )

Level 2 Creating a procedural program using COBOL ( ) Level 2 Creating a procedural program using COBOL (7540-005) Assignment guide for Candidates Assignment D www.cityandguilds.com October 2017 Version 1.0 About City & Guilds City & Guilds is the UK s leading

More information

5. Aims and Objectives To ensure that the safeguarding and welfare of young people who access TLG takes place at each stage of the process.

5. Aims and Objectives To ensure that the safeguarding and welfare of young people who access TLG takes place at each stage of the process. Selection and Recruitment of Staff (Written to comply with DfE statutory guidance Keeping children safe in education, September 2016 and the UK Boarder and Immigration Agency guidance - Prevention of illegal

More information

Professional Capability Framework Social Work Level Capabilities:

Professional Capability Framework Social Work Level Capabilities: Professional Capability Framework Social Work Level Capabilities: This document presents the Social Work level Professional capabilities. The capabilities should be read in conjunction with the level descriptor

More information

Social Care Induction Framework for Wales Manager s Guidance This guidance is for those responsible for workers during an induction period

Social Care Induction Framework for Wales Manager s Guidance This guidance is for those responsible for workers during an induction period Manager s Guidance This guidance is for those responsible for workers during an induction period There are two sections in the Manager s Guidance: 1 - How to use the Framework 2 - How to assess against

More information

Level 3 Develop software using SQL (Structured Query Language) (7266/ ) ( )

Level 3 Develop software using SQL (Structured Query Language) (7266/ ) ( ) Level 3 Develop software using SQL (Structured Query Language) (7266/7267-310) (7540-389) e-quals Assignment guide for Candidates Assignment D www.cityandguilds.com/e-quals07 September 2017 Version 3.0

More information

Killinghall Primary School. Equality Policy adopted from Bradford PACT HR

Killinghall Primary School. Equality Policy adopted from Bradford PACT HR Killinghall Primary School Equality Policy adopted from Bradford PACT HR Contents A whole school equality policy Introduction... 3 Scope of the Policy... 3 Statement Of Intent... 4 Roles and Responsibilities...

More information

SCITT EQUALITY POLICY

SCITT EQUALITY POLICY Huddersfield Horizon SCITT EQUALITY POLICY Reviewed by Directors: May 2018 Adopted by Directors: May 2018 Next Full Review Due: May 2019 Reviewer: Emily Beach, SCITT Director Page 1 of 10 South Pennine

More information

Level 3 Customer support provision for the IT professional ( / )

Level 3 Customer support provision for the IT professional ( / ) Level 3 Customer support provision for the IT professional (7540-030/7630-323) Systems and Principles Assignment guide for Candidates Assignment A www.cityandguilds.com September 2017 Version 7.0 About

More information