CMI LEVEL 4 NVQ DIPLOMA IN MANAGEMENT (RQF) Syllabus July 2017 Version 2

Transcription

1 CMI LEVEL 4 NVQ DIPLOMA IN MANAGEMENT (RQF) Syllabus July 2017 Version 2

2 CONTENTS 5 Qualification Purpose 5 Titles & Reference Numbers 5 Key Dates 5 Progression 6 Entry & Recruitment Requirements 6 Equivalences 6 Definitions 8 Rules of Combination 10 Delivery of CMI Qualifications 11 Assessment & Verification 12 Recognition of Prior Learning & Achievement 13 Membership 13 Chartered Manager 13 Study Resources 2 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

3 UNITS 14 M&L 9 Manage personal and professional development 16 M&L 10 Promote equality, diversity and inclusion in the workplace 18 M&L 11 Manage team performance 20 M&L 12 Manage individuals performance 22 M&L 13 Manage individuals development in the workplace 24 M&L 14 Chair and lead meetings 26 M&L 16 Encourage innovation 28 M&L 17 Manage conflict within a team 31 M&L 18 Procure products and/or services 33 M&L 20 Implement and maintain business continuity plans and processes 35 M&L 21 Collaborate with other departments 37 M&L 22 Support remote or virtual teams 39 M&L 25 Develop and maintain professional networks 42 M&L 26 Provide leadership and management 45 M&L 27 Develop and implement an operational plan 47 M&L 28 Encourage learning and development 49 M&L 30 Initiate and implement operational change 51 M&L 31 Discipline and grievance management 54 M&L 32 Develop working relationships with stakeholders 56 M&L 33 Manage a tendering process 59 M&L 34 Manage physical resources 61 M&L 35 Manage the impact of work activities on the environment 63 M&L 36 Prepare for and support quality audits 65 M&L 37 Conduct quality audits 67 M&L 38 Manage a budget 69 M&L 40 Manage a project 3 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

4 72 M&L 41 Manage business risk 74 M&L 42 Manage knowledge in an organisation 76 M&L 43 Recruitment, selection and induction practice 78 M&L 44 Manage redundancy and redeployment 82 M&L 45 Contribute to the development of a strategic plan 84 M&L 49 Design business processes 85 M&L 51 Develop and manage collaborative relationships with other organisations 88 M&L 52 Optimise the use of technology 91 M&L 53 Manage product and/or service development 93 M&LEB1 Manage health and safety in own area of responsibility 95 B&A 41 Contribute to the improvement of business performance 99 B&A 42 Negotiate in a business environment 101 B&A 64 Contribute to the design and development of an information system 103 B&A 65 Manage information systems 105 B&A 69 Manage events 108 CS 30 Resolve customers problems 110 CS 31 Resolve customers complaints 113 CS 34 Manage customer service operations 116 CS 36 Review the quality of customer service 118 SAL4-3 Developing sales proposals 120 SAL4-1 Prioritising information for sales planning 122 MK3-1 Analyse competitor activity 4 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

5 QUALIFICATION PURPOSE This qualification has been developed in consultation with employers and other key stakeholders. It is for middle managers and supports the development of their ability to lead and manage individuals and teams. The qualification develops important skills, including providing leadership and management and developing working relationships with stakeholders. TITLES AND REFERENCE NUMBERS The title given below is the title as it will appear on the qualification when awarded to the Learner. The qualification reference number is the number allocated to the qualification by the Regulator at the time of submission, which confirms that this is a regulated qualification on the RQF and on the Register. The CMI code is the code which should be used when registering Learners with CMI. Therefore all CMI Centres must use the full qualification title as per below when advertising or making reference to the qualifications. CMI CODE TITLE QUALIFICATION REFERENCE NUMBER 4D27V2 CMI Level 4 NVQ Diploma in Management 601/6877/8 KEY DATES This qualification is regulated from 1 st September 2015 and the operational start date in CMI Centres is 1 st September The review date for this qualification is 31 st August PROGRESSION This qualification provides opportunities for progression to other qualifications at higher levels, which could also be work-based or more academically structured. The qualification also supports learners in meeting requirements for work and/or employment within all areas of management and leadership at this level. Specific qualifications that a Learner could progress to include: CMI Level 4 Qualifications in Management and Leadership CMI Level 5 NVQ Diploma in Management and Leadership CMI Level 5 Qualifications in Management and Leadership CMI Level 5 Qualifications in Coaching and Mentoring 5 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

6 Please see the CMI Website for further information on CMI s portfolio of Level 4 and Level 5 qualifications. ENTRY AND RECRUITMENT This qualification can be offered to Learners from age 19. CMI does not specify entry requirements for this qualification, but Centres are required to ensure that Learners admitted to the programme have sufficient capability at the right level to undertake the learning and assessment. CMI Centres must ensure Learners are recruited with integrity onto appropriate qualifications that will: meet their needs enable and facilitate learning and achievement enable progression In order to achieve this, CMI Centres need to: Provide relevant programme information, guidance and advice, to enable informed Learner choice Publish entry and selection criteria Demonstrate that Learners are recruited with integrity Carry out comprehensive Learner induction that: o addresses programme and organisational requirements o explains Learner facilities o identifies Learners development needs o develops an Individual Learning Plan The qualification is offered in the medium of the English Language. EQUIVALENCES CMI qualifications at RQF Level 4 portray practical skills and competences that are rated in academic terms as being comparable to a Higher National Certificate (HNC). DEFINITIONS Total Qualification Time (TQT) is defined as the number of notional hours which represents an estimate of the total amount of time that could reasonably be expected to be required, in order for a Learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of a qualification. Total Qualification Time is comprised of the following two elements a) the number of hours which an awarding organisation has assigned to a qualification for Guided Learning, and b) an estimate of the number of hours a Learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place 6 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

7 as directed by but not under the immediate supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training. Total Unit Time (TUT) is defined as the number of notional hours which represents an estimate of the total amount of time that could reasonably be expected to be required, in order for a Learner to achieve and demonstrate the achievement of the level of attainment necessary for the award of a unit. Guided Learning Hours is defined as the activity if a Learner in being taught or instructed by or otherwise participating in education or training under the Immediate Guidance or Supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training. Immediate Guidance or Supervision is defined as the guidance or supervision provided to a Learner by a lecturer, supervisor, tutor or other appropriate provider of education or training a) with the simultaneous physical present of the Learner and that person, or b) remotely by means of simultaneous electronic communication Credit value is defined as being the number of credits that may be awarded to a Learner for the successful achievement of the learning outcomes of a unit. One credit is equal to 10 hours of TQT. Rule of Combination is defined as being a rule specifying the combination of unit which may be taken to form a particular qualification, any units which must be taken and any related requirements. 7 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

8 RULES OF COMBINATION CMI Level 4 NVQ Diploma in Management (4D27V2) To achieve a CMI Level 4 NVQ Diploma in Management, learners must complete a minimum of 53 credits, which is equivalent to 530 TQT hours, of which there are 214 GLH. 170 TUT (17 credits) from GROUP A MANDATORY UNITS a minimum of 200 TUT (20 credits) from GROUP B OPTIONAL UNITS a maximum of 160 TUT (16 credits) from GROUP C OPTIONAL UNITS A minimum of 400 TUT (40 credits) must be achieved through the completion of units at Level 4 or above. UNIT NUMBER UNIT NAME CREDITS GLH TUT MANDATORY GROUP A M&L 9 Manage personal and professional development M&L 26 Provide leadership and management M&L 27 M&L 32 Develop and implement an operational plan Develop working relationships with stakeholders M&L 25 OPTIONAL GROUP B Develop and maintain professional networks M&L 28 Encourage learning and development M&L 30 Initiate and implement operational change M&L 31 Discipline and grievance management M&L 33 Manage a tendering process M&L 34 Manage physical resources M&L 35 Manage the impact of work activities on the environment M&L 36 Prepare for and support quality audits CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

9 M&L 37 Conduct quality audits M&L 38 Manage a budget M&L 40 Manage a project M&L 41 Manage business risk M&L 42 Manage knowledge in an organisation M&L 43 Recruitment, selection and induction practice M&L 44 Manage redundancy and redeployment M&L 10 Promote equality, diversity and inclusion in the workplace M&L 11 Manage team performance M&L 12 Manage individuals performance M&L 13 Manage individuals development in the workplace M&L 14 Chair and lead meetings M&L 16 Encourage innovation M&L 17 Manage conflict within a team M&L 18 Procure products and/or services M&L 20 Implement and maintain business continuity plans and processes M&L 21 Collaborate with other departments M&L 22 Support remote or virtual teams M&L 45 Contribute to the development of a strategic plan M&L 49 Design business processes M&L 51 Develop and manage collaborative relationships with other organisations M&L 52 Optimise the use of technology M&L 53 Manage product and/or service development CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

10 M&LEB1 B&A 64 OPTIONAL GROUP C Manage health and safety in own area of responsibility Contribute to the design and development of an information system B&A 65 Manage information systems B&A 69 Manage events CS 34 Manage customer service operations CS 36 Review the quality of customer service B&A 41 Contribute to the improvement of business performance B&A 42 Negotiate in a business environment CS 30 Resolve customers problems CS 31 Resolve customers complaints MK3-1 Analyse competitor activity SAL4-3 Developing sales proposals SAL4-1 Prioritising information for sales planning DELIVERY OF CMI QUALIFICATIONS This is predominantly a work based qualification, which will be delivered in the workplace and assessed by a CMI Centre. For the knowledge units CMI Centres are free to deliver these using any mode of delivery that meets the needs of their Learners. However CMI Centres should consider the Learners complete learning experience when designing the learning programmes. CMI Centres must ensure that the chosen mode of delivery does not unlawfully or unfairly discriminate, whether direct or indirect, and that equality of opportunity is promoted. Where it is reasonable and practical to do so, it will take steps to address identified inequalities or barriers that may arise. Guided learning hours (GLH) which are listed on the CMI unit gives the CMI Centres the number of hours of teachersupervised or direct study time required to teach a unit of a qualification. Please ensure that the content of the CMI Centre Delivery plan is approved by the CMI Quality Manager/Auditor. For CMI requirements regarding Tutor/Deliverers of CMI qualifications please refer to the CMI Centre Handbook for more information. 10 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

11 ASSESSMENT AND VERIFICATION The main objective of the assessment of this qualification will be to meet the assessment criteria detailed within each unit. The primary interface with the Learner is the Assessor whose job it is to assess the evidence presented by the Learner. The Assessor should provide an audit trail showing how the judgment of the Learner s overall achievement has been arrived at. The CMI Centre s assessment plan, to be agreed with the Quality Manager, should include a matrix for each qualification showing how each unit is to be assessed against the relevant criteria and which specific piece or pieces of work will be identified in relation to each unit. It should also show how assessment is scheduled into the delivery programme. The CMI Level 4 NVQ Diploma in Management is a work-based qualification, therefore all the units are to be assessed using evidence from the workplace i.e. observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc. The following evidence is acceptable: 1. Evidence from Workplace Performance Evidence of occupational competence of all units should be generated and collected through performance under workplace conditions. This includes competence units which have knowledge learning outcomes and assessment criteria. The minimum evidence required from a Learner is that they must be able to demonstrate that they have met each assessment criteria on at least one occasion. These conditions would be those typical to the Learner s normal place of work. The evidence collected under these conditions should also be as naturally occurring as possible. It is accepted that not all employees have identical workplace conditions and therefore there cannot be assessment conditions that are identical for all Learners. However, Assessors must ensure that, as far as possible, the conditions for assessment should be those under which the Learner usually works. 2. Simulation Simulation can only be applied to the following unit within this qualification: Unit Unit Title Level M&L 44 Manage redundancy and redeployment 4 Evidence may be produced through simulation solely in exceptional circumstances. The exceptional circumstances, under which simulation is possible, are those situations that are not naturally or readily occurring, such as response to emergencies. If a unit or part of a unit at any level is simulated, it must be undertaken in a realistic working environment (RWE). A RWE is an environment which replicates the key characteristics in which the skill to be assessed is normally employed". The RWE must provide conditions the same as the normal day-to-day working environment, with a similar range of demands, pressures and requirements for cost-effective working. More information is below. Realistic Working Environment (RWE) This can only be applied to unit M&L CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

12 It is essential that organisations wishing to operate a RWE, operate in an environment which reflects a real work setting. This will ensure that any competence achieved in this way will be sustained in real employment. To undertake the assessment in a RWE the following guidelines must be met: 1. The RWE is managed as a real work situation 2. Assessment must be carried out under realistic business pressures 3. All services that are carried out should be completed in a way, and to a timescale, that is acceptable in business organisations 4. Learners must be expected to achieve a volume of work comparable to normal business practices 5. The range of services, products, tools, materials and equipment that the candidates use must be up to date and available 6. Account must be taken of any legislation or regulations in relation to the type of work that is being carried out 7. Learners must be given workplace responsibilities to enable them to meet the requirements of the units 8. Customer perceptions of the RWE are similar to that found in the work situation being represented 9. Learners must show that their productivity reflects those found in the work situation being represented. (Skills CfA Assessment Strategy, V5, Aug 14) In addition to the specific assessment criteria in each unit, the Learner s work must be: Accurate, current and authentic Relevant in depth and breadth There is no grading system for CMI qualifications, and external moderation of Learners work only confirms that the required criteria for achievement have been met. For CMI requirements regarding Assessors and Internal Verifiers of CMI qualifications please refer to the CMI Centre Handbook for more information. ACCESSIBILITY OF CMI QUALIFICATIONS There may be incidents where Learners may require special consideration and reasonable adjustments to the delivery and assessment of qualifications. In the event of this, Centres should notify their allocated Quality Manager and CMI. RECOGNITION OF PRIOR LEARNING AND ACHEIVEMENT For further guidance on RPL and exemptions can be found in CMI RPL policy. Please click here. 12 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

13 MEMBERSHIP If an individual is not already in membership at the time of registering on a CMI qualification then your Learner will be provided with free Affiliate membership of the CMI through until the completion of their studies. For details of the benefits of membership please click here. There may be the opportunity to upgrade during the Learners studies dependant on successfully completing an assessment with CMI. CHARTERED MANAGER Chartered Managers are consistent high performer, committed to current best practice and ethical standards. A unique designation, exclusively awarded by the Chartered Management Institute, Chartered Manager embodies a professional approach to management through knowledge, competence, professional standards and commitment to continuing professional development (CPD). To find out more about how to become a Chartered Manager please click here. STUDY RESOURCES Management Direct It s fast, comprehensive and free to members Management Direct is a complete online library of comprehensive and up-to-date material that addresses current management practice, supports studying and those looking to develop their skills. 220 Management Checklists and 60 Management Thinker profiles One page overviews of key Management Models Multimedia resources 400 Leader Videos and e-learning modules CMI research and Professional Manager articles Authoritative definitions of management terms Over 11,000 articles and 600 ebooks to read online when you need them Learning Journey playlists for many units giving you easy access to resources specifically selected to support your studies Resources to develop your Study Skills, including factsheets on assignment writing, references and citations, learning styles, note taking and avoiding plagiarism. All these resources are freely available to members from one source. Definitions give you a headline understanding of topic; Checklists and Models provide the essentials; and books and articles enable you to research further. Depending on your need you choose how far you want to go. E-journals 13 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

14 For in depth research try our e-journals service CMI has joined forces with EBSCO Information Services to offer members access to Business Source: Corporate, a database providing direct access to articles on management and business from a range of academic journals and business magazines. Members also have access to country, company and industry reports from leading providers. Access to Business Source Corporate is through ManagementDirect. Online CPD CPD can take many forms, but the most important feature of any activity you undertake is that there are clear learning outcomes. In many cases these may enable you to have a direct impact at work. Our online CPD scheme enables you to record your learning objectives and the activities you have undertaken and encourages you to assess its impact in your role as a manager. Print reports for your reviews, appraisals or interviews. Access to CPD is through ManagementDirect. 14 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

15 MANAGE PERSONAL AND PROFESSIONAL DEVELOPMENT Unit Level 3 Assessement Guidance Unit Number Ofqual Reference Credit Value 3 Total Unit Time 30 Guided Learning Hours M&L9 T/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES ASSESSMENT CRITERIA ASSESSMENT GUIDANCE 1 Be able to identify personal and professional development requirements 1.1 Compare sources of information on professional development trends and their validity 1.2 Identify trends and developments that influence the need for professional development 2 Be able to fulfil a personal and professional development plan 1.3 Evaluate their own current and future personal and professional development needs relating to the role, the team and the organisation 2.1 Evaluate the benefits of personal and professional development 2.2 Explain the basis on which types of development actions are selected 2.3 Identify current and future likely skills, knowledge and experience needs using skills gap analysis 2.4 Agree a personal and professional development plan that is consistent with business needs and personal objectives 2.5 Execute the plan within the agreed budget and timescale 2.1 Benefits may include, but are not limited to: Promotion prospects Improved knowledge and skills Use of new skills Opportunity to increase work responsibilities/salary 2.3 A skills gap analysis is a tool used to identify the difference between a current state and a future goal state within a business. 15 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

16 3 Be able to maintain the relevance of a personal and professional development plan ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 2.6 Take advantage of development opportunities made available by professional networks or professional bodies 3.1 Explain how to set specific, measurable, achievable, realistic and time-bound (SMART) objectives 3.2 Obtain feedback on performance from a range of valid sources 3.3 Review progress toward personal and professional objectives 3.4 Amend the personal and professional development plan in the light of feedback received from others 3.2 Sources may include, but are not exclusive to: Management reviews Feedback reports from other internal departments External customer feedback reporting This unit aims to develop the knowledge and skills required to manage personal and professional development. Upon completion of this unit, learners will be able to identify personal and professional development requirements and fulfil a personal and professional development plan. Learners will also be able to maintain a personal and professional development plan ensuring its relevance. 16 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

17 PROMOTE EQUALITY, DIVERSITY AND INCLUSION IN THE WORKPLACE Unit Level 3 Assessement Guidance Unit Number M&L 10 Ofqual Reference Credit Value 3 Total Unit Time 30 Guided Learning Hours T/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Understand the organisational aspects of equality, diversity and inclusion in the workplace 2 Understand the personal aspects of equality, diversity and inclusion in the workplace ASSESSMENT CRITERIA 1.1 Explain the difference between equality, diversity and inclusion 1.2 Explain the impact of equality, diversity and inclusion across aspects of organisational policy 1.3 Explain the potential consequences of breaches of equality legislation 1.4 Describe nominated responsibilities within an organisation for equality, diversity and inclusion 2.1 Explain the different forms of discrimination and harassment 2.2 Describe the characteristics of behaviour that supports equality, diversity and inclusion in the workplace 2.3 Explain the importance of displaying behaviour that supports equality, diversity and inclusion in the workplace 1.1/1.2/1.4 Learners should ensure they specifically address all three areas of: equality diversity and inclusion When meeting the relevant criteria in this unit. 1.3 Equality Legislation will include but is not exclusive to: Equality Act Forms of discrimination may include but are not exclusive to: Direct Discrimination Indirect Discrimination Learners should ensure they specifically address all three areas of: equality diversity and inclusion 17 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

18 3 Be able to support equality, diversity and inclusion in the workplace 3.1 Ensure colleagues are aware of their responsibilities for equality, diversity and inclusion in the workplace 3.2 Identify potential issues relating to equality, diversity and inclusion in the workplace when meeting the relevant criteria in this unit 3.1 Colleagues primarily relates to colleagues for whom the learner has line manager responsibility ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 3.3 Adhere to organisational policies and procedures, and legal and ethical requirements when supporting equality, diversity and inclusion in the workplace This unit aims to develop the knowledge and skills required to promote equality, diversity and inclusion in the workplace. Upon completion of this unit, learners will have developed an understanding of both the organisational and personal aspects of equality, diversity and inclusion in the workplace. Learners will utilise this knowledge in supporting equality, diversity and inclusion in the workplace. 18 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

19 Unit Level 3 Assessement Guidance MANAGE TEAM PERFORMANCE Unit Number M&L 11 Ofqual Reference Credit Value 4 Total Unit Time 40 Guided Learning Hours A/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Understand the management of team performance 2 Be able to allocate and assure the quality of work ASSESSMENT CRITERIA 1.1 Explain the use of benchmarks in managing performance 1.2 Explain a range of quality management techniques to manage team performance 1.3 Describe constraints on the ability to amend priorities and plans 2.1 Identify the strengths, competences and expertise of team members 2.2 Allocate work on the basis of the strengths, competences and expertise of team members 2.3 Identify areas for improvement in team members performance outputs and standards 2.4 Amend priorities and plans to take account of changing 1.1 A benchmark is a standard or measurement that may include: Key performance indicators (KPIs) Best operational practices 1.2 Quality management techniques may include: Total quality management (TQM) Statistical process control (SPC) Continual improvement processes 19 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

20 circumstances 2.5 Recommend changes to systems and processes to improve the quality of work 3 Be able to manage communications within a team 3.1 Explain to team members the lines of communication and authority levels 3.2 Communicate individual and team objectives, responsibilities and priorities ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 3.3 Use communication methods that are appropriate to the topics, audience and timescales 3.4 Provide support to team members when they need it 3.5 Agree with team members a process for providing feedback on work progress and any issues arising 3.6 Review the effectiveness of team communications and make improvements This unit aims to develop the knowledge and skills required to manage the performance of a team. Upon completion of this unit, learners will have developed an understanding of the management of team performance. Learners will be able to allocate and assure the quality of work and manage communications within a team. 20 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

21 Unit Level 3 Assessement Guidance MANAGE INDIVIDUALS PERFORMANCE Unit Number M&L 12 Ofqual Reference Credit Value 4 Total Unit Time 40 Guided Learning Hours J/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Understand the management of underperformance in the workplace 2 Be able to manage individuals performance in the workplace ASSESSMENT CRITERIA 1.1 Explain typical organisational policies and procedures on discipline, grievance and dealing with underperformance 1.2 Explain how to identify causes of underperformance 1.3 Explain the purpose of making individuals aware of their underperformance clearly but sensitively 1.4 Explain how to address issues that hamper individuals performance 1.5 Explain how to agree a course of action to address underperformance 2.1 Agree with team members specific, measurable, achievable, realistic and time-bound (SMART) objectives that align to organisational objectives 2.2 Delegate responsibility to individuals on the basis of their expertise, competence, skills, knowledge, and development needs 2.1 Organisational objectives are the overall goals, purpose and mission of a business as established by its management 21 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

22 2.3 Apply motivation techniques to maintain morale 2.3 Motivation techniques may include, but are not exclusive to: 2.4 Provide information, resources and on-going mentoring to Incentives and rewards help individuals meet their targets, objectives and quality Flexible working arrangements standards Praise and gratitude 2.5 Monitor individuals progress towards objectives in accordance with agreed plans Coaching or mentoring 2.6 Recognise individuals achievement of targets and quality standards Unit Aims 2.7 Adhere to organisational policies and procedures, and legal and ethical requirements when managing individuals performance in the workplace This unit aims to develop the knowledge and skills required to manage individuals performance. Upon completion of this unit, learners will have developed an understanding of the management of underperformance in the workplace and will be able to manage individuals performance in the workplace. 22 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

23 MANAGE INDIVIDUALS DEVELOPMENT IN THE WORKPLACE Unit Level 3 Assessement Guidance Unit Number Ofqual Reference Credit Value 3 Total Unit Time 30 Guided Learning Hours M&L13 L/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES ASSESSMENT CRITERIA ASSESSMENT GUIDANCE 1 Be able to carry out performance appraisals 1.1 Explain the purpose of performance reviews and appraisals 1.2 Explain techniques to prepare for and carry out appraisals 1.3 Provide a private environment in which to carry out appraisals 1.4 Carry out performance reviews and appraisals in accordance with organisational policies and procedures 1.5 Provide clear, specific and evidence based feedback sensitively 1.6 Agree future actions that are consistent with appraisal findings and identified development needs 2 Be able to support the learning and development of individual team members 2.1 Describe training techniques that can be applied in the workplace 2.2 Analyse the advantages and disadvantages of learning and development interventions and methods 2.3 Explain organisational learning and development policies and resource availability 23 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

24 ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 2.4 Review individuals learning and development needs at regular intervals 2.5 Suggest learning and development opportunities and interventions that are likely to meet individual and business needs This unit aims to develop the knowledge and skills required to manage individuals development in the workplace. Upon completion of this unit, learners will be able to carry out performance appraisals and support the learning and development of individual team members. 24 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

25 Unit Level 3 Assessement Guidance CHAIR AND LEAD MEETINGS Unit Number M&L 14 Ofqual Reference Credit Value 3 Total Unit Time 30 Guided Learning Hours Y/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Be able to prepare to lead meetings 2 Be able to chair and lead meetings ASSESSMENT CRITERIA 1.1 Identify the type, purpose, objectives, and background to a meeting 1.2 Identify those individuals expected, and those required to attend a meeting 1.3 Prepare for any formal procedures that apply to a meeting 1.4 Describe ways of minimising likely problems in a meeting 1.5 Take action to ensure that meeting documentation is prepared correctly and distributed to the agreed people within the agreed timescale 2.1 Follow business conventions in the conduct of a meeting 2.2 Facilitate meetings so that everyone is involved and the optimum possible consensus is achieved 2.3 Manage the agenda within the timescale of the meeting 1.3 Formal procedures may include Setting the time, date and place of meeting Sending out invites Setting an agenda 2.1 Business conventions are a set of rules that govern the way each meeting is managed 25 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

26 2.4 Summarise the agreed actions, allocated responsibilities, timescales and any future arrangements 3 Be able to deal with postmeeting matters 3.1 Take action to ensure that accurate records of a meeting are produced and distributed in the agreed format and timescale ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 3.2 Take action to ensure that post-meeting actions are 3.3 Evaluate the effectiveness of a meeting and identify points for future improvement This unit aims to develop the knowledge and skills required to chair and lead meetings. Upon completion of this unit, learners will be able to prepare to lead meetings, chair and lead meetings and deal with postmeeting matters. 26 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

27 Unit Level 3 Assessement Guidance ENCOURAGE INNOVATION Unit Number M&L 16 Ofqual Reference Credit Value 4 Total Unit Time 40 Guided Learning Hours J/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Be able to identify opportunities for innovation ASSESSMENT CRITERIA 1.1 Analyse the advantages and disadvantages of techniques used to generate ideas 1.2 Explain how innovation benefits an organisation 1.3 Explain the constraints on their own ability to make changes 1.4 Agree with stakeholders terms of reference and criteria for evaluating potential innovation and improvement 1.5 Engage team members in finding opportunities to innovate and suggest improvements 1.6 Monitor performance, products and/or services and developments in areas that may benefit from innovation 1.7 Analyse valid information to identify opportunities for 1.1 Techniques may include, but are not exclusive to; Brainstorming NGT Nominal Group Technique Use of customer feedback Attribute listing Need identification Synetics Idea screening 1.4 Stakeholders may include, but are not exclusive to: Shareholders Directors Colleagues and managers Customers The local community in which a business operates Standards agencies 27 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

28 2 Be able to generate and test ideas for innovation and improvement 3 Be able to implement innovative ideas and improvements innovation and improvement 2.1 Generate ideas for innovation or improvement that meet the agreed criteria 2.2 Test selected ideas that meet viability criteria 2.3 Evaluate the fitness for purpose and value of the selected ideas 2.4 Assess potential innovations and improvements against the agreed evaluation criteria 3.1 Explain the risks of implementing innovative ideas and improvements 3.2 Justify conclusions of efficiency and value with evidence 3.3 Prepare costings and schedules of work that will enable efficient implementation 3.4 Design processes that support efficient implementation 1.5 Innovate refers to making positive changes to current methods, ideas or products 2.3 Value refers to the benefits of the ideas and could include: increased work place efficiency, greater market share, increased turnover, customer satisfaction, improved social/environmental reputation etc. ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims This unit aims to develop the knowledge and skills required to encourage innovation. Upon completion of this unit, learners will be able to identify opportunities for innovation and generate and test ideas for innovation and improvement. Learners will also be able to implement innovative ideas and improvements. 28 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

29 Unit Level 3 Assessement Guidance MANAGE CONFLICT WITHIN A TEAM Unit Number M&L 17 Ofqual Reference Credit Value 5 Total Unit Time 50 Guided Learning Hours K/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Understand the principles of conflict management ASSESSMENT CRITERIA 1.1 Evaluate the suitability of different methods of conflict management in different situations 1.2 Describe the personal skills needed to deal with conflict between other people 1.1 Methods of conflict management may include, but are not exclusive to: Avoiding Competing Collaborating Compromising Accommodating 1.2 Personal skills could include: Withholding judgement Empathic questioning Active listening Assertiveness Objectivity 1.3 Analyse the potential consequences of unresolved 1.3 Potential consequences may include, but 29 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

30 2 Be able to reduce the potential for conflict within a team 3 Be able to deal with conflict within a team conflict within a team 1.4 Explain the role of external arbitration and conciliation in conflict resolution 2.1 Communicate to team members their roles, responsibilities, objectives and expected standards of behaviour 2.2 Explain to team members the constraints under which other colleagues work 2.3 Review systems, processes, situations and structures that are likely to give rise to conflict in line with organisational procedures 2.4 Take action to minimise the potential for conflict within the limits of their own authority 2.5 Explain how team members personalities and cultural backgrounds may give rise to conflict 3.1 Assess the seriousness of conflict and its potential impact 3.2 Treat everyone involved with impartiality and sensitivity 3.3 Decide a course of action that offers optimum benefits 3.4 Explain the importance of engaging team members support for the agreed actions are not limited to: Organisational Financial Team dynamics Productivity Personal 1.4 External arbitration may include, but is not limited to: Supportive Mediation Investigative 2.1 Standards of behaviour will be relevant to the learner s place of work and organisation s procedures / policies. 2.2 Constraints may include, but are not limited to: Organisational Team Personal 3.1 Impact may include, but is not exclusive to: Decrease in productivity Decrease in co-operative working Less communication Lack of knowledge sharing Inability to meet deadlines 30 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

31 3.5 Communicate the actions to be taken to those who may be affected by it Inability to meet objectives ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 3.6 Adhere to organisational policies and procedures, legal and ethical requirements when dealing with conflict within a team This unit aims to develop the knowledge and skills required to manage conflict within a team and introduces learners to the key principles of conflict management. Upon completion of this unit, learners will be able to reduce the potential for conflict within a team and will also be able to deal with conflict within a team. 31 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

32 Unit Level 3 Assessement Guidance PROCURE PRODUCTS AND/OR SERVICES Unit Number M&L 18 Ofqual Reference Credit Value 5 Total Unit Time 50 Guided Learning Hours M/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Be able to identify procurement requirements ASSESSMENT CRITERIA 1.1 Explain current and likely future procurement requirements 1.2 Decide whether the purchase of products and/or services offers the organisation best value 1.3 Evaluate ethical and sustainability considerations relating to procurement 1.4 Justify the decision to buy products and/or services with evidence of an analysis of risk, costs and benefits 1.3 Sustainability is defined as avoiding the depletion of natural resources in the procurement process 1.4 Risk includes risks to the business and organisation as well as Health and safety risks. 2 Be able to select suppliers 2.1 Explain the factors to be taken into account in selecting suppliers 2.2 Explain organisational procurement policies, procedures and standards 2.3 Explain the effect of supplier choice on the supply chain 2.4 Use appropriate media to publicise procurement 32 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

33 requirements 2.5 Confirm the capability and track record of suppliers and their products and/or services 2.6 Select suppliers that meet the procurement specification 2.5 Capability and track record may be in the context of internal to or external to the learner s organisation 3 Be able to buy products and/or services 3.1 Explain the action to be taken in the event of problems arising ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims 3.2 Agree contract terms that are mutually acceptable within their own scope of authority 3.3 Record agreements made, stating the specification, contract terms and any post-contract requirements 3.4 Adhere to organisational policies and procedures, legal and ethical requirements This unit aims to develop the knowledge and skills required to procure products and/or services. Upon completion of this unit, learners will be able to identify procurement requirements, select suppliers and buy products and/or services. 33 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

34 IMPLEMENT AND MAINTAIN BUSINESS CONTINUITY PLANS AND PROCESSES Unit Level 3 Assessement Guidance Unit Number Ofqual Reference Credit Value 4 Total Unit Time 40 Guided Learning Hours M&L20 K/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES ASSESSMENT CRITERIA ASSESSMENT GUIDANCE 1 Be able to plan for the implementation of business continuity plans and processes 1.1 Describe the components of a business continuity plan A business continuity plan sets out how the business will operate following an incident and how it expects to return to business as usual in the quickest 1.2 Explain the uses of a business continuity plan possible time 1.3 Explain the features of different business continuity planning models 1.4 Explain the potential consequences of inadequate business continuity plans and processes 1.5 Confirm the required aim, scope and objectives of business continuity plans 1.6 Engage stakeholders in developing business continuity plans and processes 1.7 Identify business-critical products and/or services and the activities and resources that support them 1.7 Business critical refers to anything that is necessary for a business to be successful 2 Be able to implement business continuity plans and processes 34 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3 2.1 Develop a framework for business continuity management 2.1 Business continuity management is about identifying those parts of the business that cannot 2.2 Recommend resources that are proportionate to the potential

35 3 Be able to maintain the fitness for purpose of on-going business continuity plans and processes impact of business disruption 2.3 Communicate the importance and requirements of business continuity plans and processes to stakeholders 2.4 Meet their own objectives within the plan 3.1 Provide training for staff who may be affected 3.2 Validate and test the strength of business continuity plans and processes 3.3 Update plans and processes in the light of feedback from business continuity exercises and other sources of information afford to be lost, such as: Information Premises Stock Staff 3.2 A business continuity plan sets out how the business will operate following an incident and how it expects to return to business as usual in the quickest possible time ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims This unit aims to develop the knowledge and skills required to implement and maintain business continuity plans and processes. Upon completion of this unit, learners will be able to plan and execute the implementation of business continuity plans and processes. Learners will also be able to maintain the fitness for purpose of on-going business continuity plans and process. 35 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

36 Unit Level 3 Assessement Guidance COLLABORATE WITH OTHER DEPARTMENTS Unit Number M&L 21 Ofqual Reference Credit Value 3 Total Unit Time 30 Guided Learning Hours M/506/ Assessment Guidance is provided below for some Assessment Criteria. The purpose of this is to clarify and define elements of the Assessment Criteria as required. Assessment Guidance provided is for example purposes only and is not intended to be exhaustive. LEARNING OUTCOMES 1 Understand how to collaborate with other departments 2 Be able to identify opportunities for collaboration with other departments ASSESSMENT CRITERIA 1.1 Explain the need for collaborating with other departments 1.2 Explain the nature of the interaction between their own team and other departments 1.3 Explain the features of effective collaboration 1.4 Explain the potential implications of ineffective collaboration with other departments 1.5 Explain the factors relating to knowledge management that should be considered when collaborating with other departments 2.1 Analyse the advantages and disadvantages of collaborating with other departments 2.2 Identify with which departments collaborative relationships should be built 2.3 Identify the scope for and limitations of possible 1.1 Collaborating may include, but is not limited to: Meeting to discuss ideas Sharing information Sharing resources Working on a common project Secondment of team members 1.5 Knowledge management is the process of capturing, sharing, developing and effectively using organisational knowledge 2.1 Collaborating may include, but is not limited to: Meeting to discuss ideas Sharing information Sharing resources Working on a common project 36 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3

37 3 Be able to collaborate with other departments ADDITIONAL INFORMATION ABOUT THIS UNIT Unit Aims collaboration Secondment of team members 3.1 Agree Service Level Agreements (SLAs), objectives and priorities of collaborative arrangements 3.2 Work with other departments in a way that contributes to the achievement of organisational objectives 3.1 Service level agreement (SLA) is part of a service contract where the service is formally defined 3.2 Organisational objectives are the overall goals, purpose and mission of a business as established by its management This unit aims to develop the knowledge and skills required to collaborate with other departments. Upon completion of this unit, learners will understand how to collaborate with other departments and be able to identify opportunities for collaboration and consequently collaborate with other departments. 37 CMI SYLLABUS CMI Level 4 NVQ Diploma in Management V3