Candidate pack. This pack contains the following information: Who we are Vision, Mission and Values Job description Benefits Terms and Conditions

Transcription

1 Recovery Assistant

2 Candidate pack Thank you for your interest in working for Hestia which offers an opportunity to work for a vibrant and dynamic organisation which has a really important vision Empowering People, Changing Lives. This pack contains the following information: Who we are Vision, Mission and Values Job description Benefits Terms and Conditions Contact Details Should you have any questions about this position or would like additional information, please do not hesitate to contact the Hestia Recruitment Team. Thea Mumford Recruitment Process Manager thea.mumford@hestia.org (Strictly no agencies)

3 Who we are We are a charity, working together with adults and children to change their lives at the times when they most need support. We use almost 50 years of experience to support around 9,000 adults and children across London each year. We try to help anyone who needs us, whatever their circumstances. We help people find a permanent home, manage their finances, take care of their health, and access work, training or education, as well as providing emotional and practical support to help people succeed in their daily lives. All of our services are built around the needs of our service users, ensuring that the individuals and families that we work with have control over the support they receive. We believe in empowering adults and children to have a voice in the choices that benefit them, their families and their local communities; to enable them to change their lives for the better, fulfil their aspirations and live the most independent, healthy and enriching lives possible. The people we help each day are at the heart of what we do, which is why The Hestia Approach is crucial in how we work with our service users so that we can change lives. The way that we do this is through our culture, our skills and our policies and procedures. We developed the Hestia Approach to give our employees the tools to deliver the best possible outcomes for our service users. This means we look at the way we do things (our culture), we ensure our systems and processes support our culture (our infrastructure) and that our people are knowledgeable and skilled enough (through staff training) to deliver best practice in a clear and consistent way which enables us to better evidence the impact of our work (service user outcomes). To read more about the Hestia approach and what we do, please visit:

4 Vision, Mission and Values VISION Our vision is Empowering people, changing lives. We reach out when vulnerable adults and children find themselves in crisis and we provide ongoing support to help transform their lives. MISSION The needs of the people who use our services are at the heart of everything we do. Our mission is to deliver high quality and empowering housing, support, protection and care services in partnership with service users and local communities. VALUES Our aim is to support vulnerable adults and children to realise their aspirations and fulfil their potential. We take great pride in the work that we do each day and in the values that strengthen our ethos.

5 Job Description POST: RESPONSIBLE TO: LOCATION: Recovery Assistant Senior Recovery Support Worker Kingston MAIN PURPOSE OF POST: To provide good quality support to service users. To carry out duties in line with organisational policies and procedures. REPORTEES: N/A KEY RESPONSIBILITIES: Service User Support & Recovery To provide day to day support of the service users. To motivate service users in all aspects of daily living To be allocated a group of key service users, carry out key-work and delivering on the agreed support plan To assist service users to attend educational, leisure and health related activities, accompanying as appropriate To assist the Team Leader/Senior Recovery Support Worker with implementation and review of support plans with the participation of service users and professionals To assist with domestic tasks, when appropriate. To liaise effectively with other agencies involved in the care/support of service users. Service user involvement To facilitate and support service users involvement in the running of the service and organisation, in liaison with the service user group the Better Lives Forum. To take part in effective consultation with individual service users and service user groups. Administration To maintain accurate service users records and all other records relating to the upkeep and maintenance of the service, including service user s wellbeing records, appointments diary and building health and safety checks. This includes electronic based records.

6 Policy And Practice To take part in promoting and developing the service standards of the organisation. To have knowledge of and follow relevant legislation, policies and procedures. To carry out other duties as may be reasonably required by senior staff. Personal Development To take part in regular 1-1 supervisions, annual appraisals and take up opportunities to learn within the service, organisation and externally. PERSON SPECIFICATION Criteria Assessment Method 1.0 Specialist Knowledge & Attitudes 1.1 Experience of working with people with mental health needs and dual diagnosis. Supporting Statement & Interview 1.2 Knowledge of issues affecting those with mental health needs, substance misuse issues and single homeless and vulnerable young Supporting Statement & Interview people (relevant to specific role) 1.3 Ability to work as part of a team and on own initiative. Supporting Statement & Interview 1.4 Basic awareness of health and safety issues Supporting Statement & Interview 1.5 Willingness to cook and clean with the service users (where appropriate) Supporting Statement & Interview 1.6 Ability to work within a rota system, including weekends and evenings Supporting Statement & Interview 2.0 Competencies 2.1 Service User Focus Promotes a service user oriented organisation by ensuring that all activity is aligned to identify service user needs. 2.2 Maintaining Professional Standards Manages emotions in order to perform effectively in difficult situations 2.3 Embraces Change Remains positive and open to change that will have a positive impact on their work and services. 2.4 Values Colleagues Works effectively as part of a team, values colleagues opinions and ideas. 2.5 Takes the Initiative Proactively seeks to improve current performance. Takes responsibility as the need arises without waiting to be asked. 2.6 Empowerment of Service Users Takes appropriate steps in empowering Service Users to take responsibility for their own lives and affairs. Encourages appropriate levels of independence. 3.0 Skills 3.1 Good IT skills that includes a working knowledge of functions in MS Word, Outlook and the internet 3.2 Good literacy and numeracy skills and able to produce clear letters and Competency Questionnaire& Interview Competency Questionnaire& Interview Competency Questionnaire& Interview Competency Questionnaire& Interview Competency Questionnaire& Interview Competency Questionnaire& Interview correspondence 3.3 Ability to complete and record basic financial transactions, i.e. petty cash Test 3.4 Ability to use a computer system to accurately record client contact Supporting Statement & Test Test Test

7 Benefits CHILDCARE VOUCHERS You can sacrifice up to 55 each week, or 243 per month of your gross salary for childcare vouchers. This portion of your salary will be exempt from tax and NI contributions, allowing you to save up to 933* a year (further limitations apply for higher and additional rate tax payers), on your childcare costs. Childcare vouchers enable you to choose your own registered childcare provider for your children up to 16 years old, including: Day nurseries, nannies, au pairs, crèches, child-minders, out of school clubs, holiday schemes, activity clubs, qualifying Childcare offered by schools EYECARE VOUCHERS If you use glasses or feel you need them for VDU work and you have not been issued with a voucher in the previous 12 months, your line manager can contact HR who will provide you with a Specsavers Eyecare voucher via e mail ready to use. Your Voucher entitles you to: A full eye examination at any Specsavers optician in the UK. A pair of 45 single vision glasses if required solely for VDU use If you need glasses solely for VDU use you will be able to add your own contributions to upgrade to any of Specsavers glasses ranges, taking advantage of their store offers such as 2 for 1, whilst still

8 benefiting fully from the 45 contribution towards the total purchase. If you do not require glasses solely for VDU purposes you will be able to receive 20 off the cost of your glasses if you purchase a pair of complete glasses from Specsavers 99 and above range. PENSION Your pension scheme is a special type of savings plan designed to provide you with an income once you retire. After three months service you will be automatically enrolled into a NEST personal pension scheme where Hestia will match your personal contributions up to a maximum of 5% of salary. SEASON TICKET LOAN Hestia offers interest free season ticket loans to its permanent employees subject to eligibility. They are repayable over one year. 12 equal monthly payments will be deducted each month from an employee s salary. GYM AND HEALTH CLUB OFFERS When you are part of Hestia Rewards you also get great Gym Discounts. You get access to the best corporate rates in over 2500 gyms and health clubs across the UK.

9 HOLIDAY TRADING You are entitled to 25 days (195 hours) annual leave and 8 days (62.4) public holidays from 1st April until 31st March each year. In addition, in February of each leave year you are able to apply to buy up to three weeks and sell one week of annual leave in readiness for the beginning of each new annual leave year. Look out for the from your HR department in February TOIL & FLEXIBLE WORKING Employees on a fixed rota can take back hours worked via the TOIL procedure. Employees not on a fixed rota can take the time back via Hestia s flexible working hour s scheme. For them the central core time is 10am to 4pm when they are required to be in work. In addition to that, staff may take a maximum of 1 flexi-day every calendar month. FINANCIAL ADVICE If you are a Hestia employee, you are eligible to free independent financial advice from our financial service provider COBRA. COBRA Financial Services (CFS) is committed to providing clients with comprehensive, impartial financial advice on a range of financial planning and investment management services.

10 EMPLOYEE ASSISTANCE PROGRAMME Help is available on everything from relationships to parenting, health and ageing, finances and home improvement. EAP provides a broad range of articles and information to help employees have a balanced work life. Whether you need help with savings or budgeting, to attend a web seminar to equip you for a new area of work, read an article relating to how to deal with change or speak to someone in the middle of the night, EAP will be there to offer confidential and independent support and advice. Whatever information you disclose it will be treated in strict confidence. A list of services includes but is not limited to the following: Workplace pressure Relationships Childcare or Elder care Health and well-being Debt Disability and illness Careers Bereavement and loss Stress or Life events Immigration Anxiety and depression Family issues Bullying and harassment Education DISCOUNT SHOPPING WEBSITE By using the website you could save money when you shop online or instore on purchases as varied as mobile phones to groceries, clothes to electric s, and even your holidays.

11 STAFF RECOGNITION AWARD In 2006 Hestia started a staff recognition scheme where fellow staff and service users are able to nominate colleagues for exceptional pieces work. The winners are then awarded with a fantastic 500! Nominations can be made by any permanent member of staff, however sadly you cannot nominate yourself. TRAINING AND DEVELOPMENT At Hestia, we are determined to provide a range of opportunities to support you development and enable you to release your potential to become better at what you do. CYCLE TO WORK SCHEME Do you want to save up to 40% on the cost of a new bike? Well with Hestia Rewards, you can! Whether it s to improve your journey to work, get fit or simply to save a bit of cash on travel - cycling has many rewarding benefits.

12 Terms and Conditions Salary: Pension: Hours of work: Work Pattern: Holidays: 19,075 per year plus uplift for sleep-ins As required under pension reform legislation after three months service you will be automatically enrolled into a Legal & General personal pension scheme where Hestia will match your personal contributions up to a maximum of 5% of salary 39 per week on average Shifts, including sleep-ins 195 hours per year, plus 62.4 hours public holidays. Our holiday year runs from April until March. Sickness: Length of employment Up to 9 months Annual sick pay entitlement pro-rata 10 standard working days (78 hours) on full pay 9 months to 2 years 20 standard working days (156 hours) on full pay 20 standard working days (156 hours) on half pay Over 2 years 30 standard working days (234 hours) on full pay 30 standard working days (234 hours) on half pay