Subject: Quality Management System. Clause 5 - Leadership

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1 Subject: Quality Management System Clause 5 - Leadership

2 The best way to predict future is to create it. Peter Drucker (NYU Professor, )

3 Quotes Simon Sinek

4 Quotes Richard Branson

5 Quotes Jack Ma

6 Quotes Jeff Bezos

7 Quotes Marshall Goldsmith

8 Quotes Change.

9 The Golden Circle Simon Sinek

10 Values Examples

11 Leaders vs. Managers Difference Leader Out of the box Inspire vision Risk taking Pull approach Asking people Says Let s go Thinks ideas Manager By the book Define tasks Status quo Push approach Telling people Says Go Thinks execution

12 Five Levels of Leadership By John Maxwell I: People follow us because they have to. II: People give as more energy because we conect to them. People follow us because they want to. III: Leader bring results. People follow us because what we did for organization. They lead by example and create momentum. IV: People follow us because what we done for them. V: Respect. People follow you because of who you are and what you represent.

13 Leadership chalenge The Five Practices of Exemplary Leadership Personal credibility. Clear image of possibility. Seek and accept the chalenge. Fostering collaboration and strengthening others. Recognizing contributions and celebrating values and victories.

14 Quality management systems - Requirements

15 Contents ISO 9001:2015 Leadership Context of the organization Support Planning Operation Performance evaluation Improvement

16 CLAUSE 5 - Leadership Requirements

17 Leadership and commitment for the quality management system Clause taking accountability of the effectiveness of the QMS ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the strategic direction and the context of the organization ensuring that the quality policy is communicated, understood and applied within the organization ensuring the integration of the quality management system requirements into the organization s business processes promoting awareness of the process approach

18 Leadership and commitment for the quality management system Clause ensuring that the resources needed for the quality management system are available communicating the importance of effective quality management and of conforming to the quality management system requirements ensuring that the quality management system achieves its intended results engaging, directing and supporting persons to contribute to the effectiveness of the quality management system promoting continual improvement supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility

19 Customer focus Clause Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that: customer and applicable statutory and regulatory requirements are determined, understood and consistently met the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed the focus on enhancing customer satisfaction is maintained.

20 5.2 Quality Policy What we want to do. is appropriate to the purpose and context of the organization and supports its strategic direction provides a framework for setting quality objectives includes a commitment to satisfy applicable requirements includes a commitment to continual improvement of the quality management system

21 5.2 Quality Policy What we want to do. The quality policy shall: be available and be maintained as documented information be communicated, understood and applied within the organization be available to relevant interested parties, as appropriate.

22 5.3 Organizational roles, responsibilities and authorities Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization. ensuring that the quality management system conforms to the requirements of this International Standard ensuring that the processes are delivering their intended outputs reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management; ensuring the promotion of customer focus throughout the organization ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

23 More Leadership... Develop yourself short 10 slides presentations with definitions and examples (deadline: ) 1. Level of foreign language proficiency (10 english words rarely used) 2. Balanced scorecard (BSC) 3. 5 S 4. FMEA 5. SWOT analysis 6. SMART goals 7. PESTLE analysis 8. Ishikawa diagram 9. Six Sigma 10. Lean Manufacturing 11. Mission and Vision 12. Customer Relationship Management (CRM) 13. Benchmarking 14. Core Competency 15. Market Segmentation 16. Change Management 17. Risk Management 18. Supply Chain Management 19. Outsourcing

24 Change before you have to. Jack Welch (Former CEO, General Elecrtic)

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