Employee Position Description

Transcription

1 Key Position Information Job Title Practice Leader Disability Services Program Name Daily Living Supports Division Disability Services Incumbent Position Reports To Program Manager Manager s Name Maria Matthews Location North Caulfield Job Description New Updated Date Updated October 2016 Primary Purpose of Job Jewish Care s disability services provide an individualised, active-support service model of community-based support to people with a disability. The position leads a team of Disability Support Workers (DSWs) by promoting person-centred active support to facilitate community inclusion for clients in one of the following programs: adult respite; children s respite; supported and independent living accommodation, individualised support packages and carers support. This includes promotion of client participation and empowerment in all relevant program activities, participation in personal and decision-making, dignity and respect, relationship building and skill development to promote full community inclusion. Dimensions Direct Reports 5-15 dependant on program Indirect Reports 0 Budget Financial Responsibility $nil Delegated Financial Authority $nil Role Balance People percentage of time getting things done through others 10 Scheduling percentage of time planning, coordinating 10 Technical percentage of time delivering based on knowledge and skills 80 Key Result Area (KRA) Key Accountabilities and Responsibilities Accountable = The buck stops here Responsible = The doer Jewish Care Values Acts consistently in accordance with Jewish Care values, challenge practices inconsistent with these values and uses values as a basis for managing relationships and decision making. Page 1

2 Key Result Area (KRA) Key Accountabilities and Responsibilities Accountable = The buck stops here Responsible = The doer Service Delivery Establish and maintain a supportive environment for people according to the principles of inclusion and person centred active support Promote and encourage maximum community integration through person-centred participation in all aspects of a person s life Support and facilitate client bookings, intake and assessment. Promote, encourage and empower clients to maximise personal decision-making opportunities Maintain effective interpersonal communication with staff and clients and liaise with relevant agencies/community resources, colleagues and families to ensure continuity of care and support for clients, ensuring program goals are met. Commit to best practice principles by identifying and contributing to projects which develop and review policies and practices to enhance service delivery and budget effectiveness. Implement Continuous Improvement in all aspects of service delivery by identifying risks and areas for improvement via regular audits and developing evaluation and action plans. Support and empower vulnerable people to report and speak out against instances of abuse or potential abuse. Undertake regular monitoring and maintenance of service provision data including client, program and organisational records in accordance with all Jewish Care policies, funding agreements, legal and statutory requirements. Participate and contribute to occupational health and safety activities to ensure a secure and supportive work environment for self and others; Cooperate in processes that improve health and safety by using relevant tools, systems and policies. Supervise volunteers in line with Jewish Care volunteer policies and protocols. Monitor all program expenditure and deliver all services within defined budgets. Utilise information technology competently. Together with the clients and other staff, develop, implement, monitor and evaluate meaningful individual program plans, activities and outings Promote and facilitate full community integration through the application of personcentred active support principles. Facilitate and support the development and maintenance of consumer support networks through outreach to family, community members and professionals. Assist clients with the provision of appropriate personal support (including provision of medication where necessary) and directly provide that support or skills training where necessary. The duties required may be amended periodically to reflect the needs of the residents in the program Manage compliance and billing in line with NDIS requirements. Leadership Manage programs providing direct care services to clients with regular liaison with associated services according to the principles of relevant legislation. Co-ordinate, supervise and support program staff to ensure high quality personcentred program delivery based on the assessed needs and desires of individual clients. Participate in the recruitment, orientation, in-service training and appraisal of staff. Ensure that the established processes for the secure management and storage of household/client funds, medication and service records are maintained. Seek to identify opportunities for clients to develop personal plans with new goals Page 2

3 Corporate Accountabilities and Responsibilities Team Member - Perform work safely and complete tasks on time, on budget and in accordance with expectations - Concentrate and collaborate - Question, debate review with leader and peers - Develop career goals and initiate career conversations with next up manager OH&S - Be pro-active in caring for the health and safety of all people within our work environment - Ensure all appropriate actions are taken to implement JCV OH&S policies, procedures, training, and legislative requirements - Demonstrate initiative in implementing actions that facilitate the continuous improvement of OH&S within JCV Key Relationships Internal Disability Services Manager, Program Managers, DSWs, JCV Shared services External Carers/families, people with a disability, service providers, other internal and external professionals as required and the community Values Commitment to Jewish Care values and philosophy, and capacity to engage with the broader community in demonstrating these values: Chessed: Kindness Kindness is a concern for others. By focusing our efforts in practical ways that really make a difference, we take kindness to the highest level and help others to help themselves. Mishpacha: Family Family is about all-inclusive, unconditional belonging. We are a diverse community; young and old, affluent and disadvantaged, Australian-born and migrant, observant and secular. Despite these differences, we are all members of the one family. We all matter, and we all belong. Derech Eretz: Respect Tzedakah: Charity Respect is the foundation of all human relationships. There is something special about each and every one of us, regardless of age, ability, status or background. Derech eretz acknowledges that specialness in everyone. Charity from the Hebrew, meaning justice, tzedakah is about making the world a better place. While often financial in nature, tzedakah is also about sharing what you have with others, be it your time, skills, experience or unique qualities. The reward is in the giving. Role Required Capabilities Page 3

4 Skills (the technical skills to do the job at a high level of accomplishment) Ability to effectively manage work schedule, and to work both independently and as part of a team Demonstrated ability to work with and assist staff to effectively support clients according to their individual needs and personal preferences Proficient in the use of Microsoft Office applications Well-developed communication and interpersonal skills Ability to work across a range of services and program settings The ability to contribute to the delivery of an outstanding customer experience, underpinned by the principles of: Choice, Accessibility, Partnership and Independence Knowledge & Qualifications (the specific qualifications required and knowledge fields are ideally required of the incumbent) Experience (the scope of work experiences the incumbent ideally should have gained - including environment, timeframe and context) Certificate IV Community Services Disability or recognised equivalent Level 2 First Aid Certificate Substantial experience in the disability services field and a sound understanding of the relevant legislation and philosophies relating to people with an intellectual disability; experience in the provision of residential support services and a demonstrated knowledge of best practice and quality standards within the service system A person-centred approach to service delivery including a thorough understanding of advocacy and empowerment principles Awareness of principles of equality pertaining to the rights and responsibilities of people with a disability and an awareness of behaviour management techniques Demonstrated knowledge, experience and ability to assess the needs of residents and to develop, implement, monitor and evaluate Individual Program Plans and relevant developmental and behaviour management programs Demonstrated understanding of performance management and quality systems including continuous improvement Demonstrated ability to manage a program, deliver a service within budget and to lead staff. Ability to provide effective staff supervision in a community setting Wisdom (the sensitive tasks that require good judgement) Gets involved shows interest and support for organisational initiatives rolls up sleeves if a crisis looms Willingness to have and express an opinion thinks and acts positively offers solutions that lead to improvements generates ideas is passionate Cooperation when working with others shares credit with the team values people on the team actively listens Keeps up to date (technology, trends) and is aware of the operating environment drivers understands what is happening in the world and how that may be affecting the organisation Is responsible for own growth takes the initiative takes the opportunity to be exposed to new people and ideas reads widely seeks feedback takes on challenges that will spur growth Has an impact is reliable sees things through takes the initiative to start something - does what others won t do Page 4

5 Valuing (the type of work someone undertaking this role would need to value) Pre-Requisites All Jewish Care employees will incorporate the Active Service (ASM) model approach of care to all clients/residents to continually encourage them to be more independent at home, in residential care and in the community, enhancing their quality of life Demonstrates and upholds the Jewish Care Values, Vision and Mission at all times Australian Police Check International Police Check where relevant Working with Children Check if required Commitment to providing professional and safe services to all residents and clients, including children and young people Commitment to creating an environment that ensures our clients are safe and free of abuse, neglect, violence and preventable injury Unrestricted right to work in Australia (Visa evidence required) Please sign and date to acknowledge you have read and understood this position description. Name: Signature: Date: Page 5