Lead with the Right Foot: Conducting New Staff Orientation Programs

Size: px
Start display at page:

Download "Lead with the Right Foot: Conducting New Staff Orientation Programs"

Transcription

1 Lead with the Right Foot: Conducting New Staff Orientation Programs Jacquelyn D. Elliott SACRAO Vice President for Professional Development & Marion Military Institute Chief Enrollment Specialist

2 Agenda for Session Icebreaker Why should we invest in staff orientation? Onboarding vs. Orientation Preparing Before the hire Basic training procedures How to implement Expectations Team building Guest training How to evaluate Feedback Evaluations

3 Goals of the Session Gain a better understanding as to why orientation is so important Recognize the difference between orientation and onboarding Be able to identify the three steps: preparing, implementation, and evaluation as well as techniques for each area Be able to better prepare new staff (or student) orientation sessions upon return to your institution

4 WHY DO WE INVEST OUR TIME?

5 Why Invest? Confirms applicant s choice to take the job Builds confidence in new employee to start contributing as a valuable member of team Orients person to culture, policy, and expectations Production output more immediate Makes your team stronger, thus, improving your own success It s the right thing to do

6 Why Programs Fail Not planned Employee was unaware of the job requirements The employee did not feel welcome Adult learning concepts not incorporated Doing Feeling Thinking Watching

7 ORIENTATION vs. ONBOARDING

8 Is There a Difference? Orientation The event that usually takes place on or near day one that provides the information regarding the organization and provides necessary paperwork to complete. Onboarding The bridge between the resume screening, interviewing, and selection of a job candidate and the annual review measuring how that employee is doing in his or her job (Watkins, 2003)

9 Orientation An event Usually more of a one-way flow of information to the new employee A one-size fits all program Logistical and tactical Usually classroom style learning Upon completion employees are still new Onboarding A process Allows information to flow through several channels of the organization Delivers an organizational overview in relation to the person s job role Integrative and strategic Blended learning approach Employees are fully integrated at end Adapted from McGraw Hill Professional

10 PREPARING

11 Scenario Imagine it's your first day at a new job. You arrive at an office where no one seems to be expecting you. After locating your workstation, you realize that no one has shown you how to log into your computer or get an outside line on your phone. You do not have a clear idea of what you are expected to do first in your new job. Your supervisor is nowhere to be found, and you are starting to question your decision to accept this position. Scenario from GuideStar

12 PREPARE! Before the Hire Arrives Send a welcome package Notify Payroll Notify Security Office Announcements Create and and Voic Account Work Space Business Cards and Nameplates

13 Basic Training Procedures Delegate training wisely Socially and professionally mentor the new hire Put it in writing Create a safe learning environment Make allowances Don t micromanage Provide the tools to succeed Eliminate roadblocks Segment the training Cross-train only when the main duties are being successfully achieved Be generous with praise, stingy with criticism

14 IMPLEMENTING

15 Expectations

16 High achievement always takes place in the framework of high expectation. -Charles Kettering Professional Expectations -Review and discuss individual job responsibilities/performance expectations within office and overall institution Personal Expectations -Highlight expected work ethic, representation outside of the institution (social media, etc.), attitude, team work Guest Service Expectations -Illustrate the expected guest experience (phone etiquette, personal greeting, first impressions, prompt responses to requests) Office/Institution Expectations -Review office policies (time off, lunch hours, office hours, salary vs. hourly employment)

17 Team Building

18 Coming together is a beginning. Keeping together is progress. Working together is success. -Henry Ford Integrate new staff member into the current team and overall campus community Open door policy from leadership Accept new ideas and encourage feedback Share the vision! Identify strengths of individual team members Involve team members in decision making Have fun together! Set goals and offer team rewards Team building games and exercises Respect, encourage and support each other Lend a helping hand Encourage questions and discussion

19 Feedback and Evaluations

20 I have yet to find the man, however exalted his station, who did not do better work and put forth greater effort under a spirit of approval than under a spirit of criticism. -Charles Schwab Feedback Reinforce strengths Point out positives Allow performance feedback as a daily occurrence Allow mistakes and encourage learning Address errors quickly and privately Focus on team improvement Pursue excellence at all times Evaluation Multiple evaluation opportunities Self-evaluation Supervisor performance review No surprises Identify areas and opportunities for professional and personal growth

21 Training is everything. The peach was once a bitter almond; cauliflower is nothing but cabbage with a college education. -Mark Twain Benefits Reduced turnover Enhanced departmental image Risk management Diversity Harassment Increased Job satisfaction Employee motivation Efficiency Capacity to adopt new technology Innovation in strategies

22 References Watkins, M. (2003). The first 90 days: Critical success strategies for new leaders at all levels. Boston, Mass: Harvard Business School Press.

New Employee Onboarding - Supervisor s Guide

New Employee Onboarding - Supervisor s Guide New Employee Onboarding - Supervisor s Guide 1. Introduction You have a new employee! E mployee onboarding is a vital part of the GNWT s recruitment process. Hiring, training, and bringing new employees

More information

EMPLOYEE ONBOARDING GUIDELINES

EMPLOYEE ONBOARDING GUIDELINES CHE - HUMAN RESOURCES MANUAL EMPLOYEE ONBOARDING GUIDELINES Policy : Employee Onboarding Guidelines Section : HR/3/P/44 Manual : Human Resources Policies and Procedures Manual.. 1. INTRODUCTION An effective,

More information

New Employee Orientation and Onboarding

New Employee Orientation and Onboarding New Employee Orientation and Onboarding Developing a Program for Retention and Success Carleen Mitchell, PHR, SHRM-CP Course Objectives Why New Employee Orientation and Onboarding? Onboarding vs. Orientation

More information

Supervisor Success Series 3S. Session 3: Your Responsibilities as a Supervisor

Supervisor Success Series 3S. Session 3: Your Responsibilities as a Supervisor Supervisor Success Series 3S Session 3: Your Responsibilities as a Supervisor Onboarding Overview Best practices Training Required courses Developing a plan Resources Follow-up / check-in Retention tips

More information

Supervisor s Guide to Effectively Onboarding a New Employee

Supervisor s Guide to Effectively Onboarding a New Employee Supervisor s Guide to Effectively Onboarding a New Employee Human Resources Employee Relations Freehafer Hall 41679 erofficer@purdue.edu Using this Guide The Supervisor s Onboarding Guide does just that

More information

Guide for Companies Hosting High School Interns

Guide for Companies Hosting High School Interns Guide for Companies Hosting High School Interns Includes suggested preparation, orientation, and execution for success. Source: Internships.com PALATINE HIGH SCHOOL WILLIAM FREMD HIGH SCHOOL JAMES B. CONANT

More information

ONBOARDING TOOLKIT FOR UW MANAGERS

ONBOARDING TOOLKIT FOR UW MANAGERS ONBOARDING TOOLKIT FOR UW MANAGERS Dear Manager, Congratulations on the successful hire of your new employee! We look forward to being part of their onboarding process through their in-person Welcome Day

More information

Table of Contents. Onboarding Prior to the First Day Mentorship Onboarding First Day Onboarding First Week... 6

Table of Contents. Onboarding Prior to the First Day Mentorship Onboarding First Day Onboarding First Week... 6 Onboarding Toolkit Table of Contents Onboarding Prior to the First Day... 3 Mentorship... 4 Onboarding First Day... 5 Onboarding First Week... 6 Onboarding Continued Communication... 7 2 P a g e Onboarding

More information

Employee Essentials: Baylor's Onboarding Experience

Employee Essentials: Baylor's Onboarding Experience Employee Essentials: Baylor's Onboarding Experience April 11, 2017 Presenter Tami Nutt Manager, Employee Experience and Engagement, Baylor University 1 Introduction Process vs. Experience Process What

More information

Employer handbook for. Internships. We are in the business of building successful futures. TM

Employer handbook for. Internships. We are in the business of building successful futures. TM Employer handbook for Internships Our mission is to support careers by bridging the gap between business students and the business community through internship and placement opportunities. internship Who

More information

Becoming an Academic Resource Mentor (ARM)

Becoming an Academic Resource Mentor (ARM) Becoming an Academic Resource Mentor (ARM) I have knowledge of the key concepts within subject area(s). I have excellent communication and listening skills. I have a positive attitude and a pleasant demeanor.

More information

My supervisor gives me ongoing feedback to help me improve performance I know how my department measures success.

My supervisor gives me ongoing feedback to help me improve performance I know how my department measures success. NOT DISCLOSED PULLMAN CAMPUS There were 247 respondents who did not identified their department, however identified themselves located on the Pullman campus with a response average for statements 1-25,

More information

ONBOARDING TOOLKIT FOR UW MANAGERS

ONBOARDING TOOLKIT FOR UW MANAGERS ONBOARDING TOOLKIT FOR UW MANAGERS Dear Manager, Congratulations on the successful hire of your new employee! We hope to be part of their onboarding process through the in-person New Employee Orientation

More information

Supervisors Guide to Employee Onboarding SUNY Potsdam Onboarding Records System (SPORS)

Supervisors Guide to Employee Onboarding SUNY Potsdam Onboarding Records System (SPORS) Supervisors Guide to Employee Onboarding SUNY Potsdam Onboarding Records System (SPORS) 1 What is the Onboarding process? Allows for an automated process of completing required new hire forms and documents

More information

University of Pennsylvania. Penn Pal Program for New Staff Members

University of Pennsylvania. Penn Pal Program for New Staff Members University of Pennsylvania Penn Pal Program for New Staff Members Allow the manager to focus on valuable role and performance aspects rather than lowlevel operational issues during the new staff member

More information

ONBOARDING TOOLKIT PROFESSIONAL & ORGANIZATIONAL DEVELOPMENT FOR UW MANAGERS

ONBOARDING TOOLKIT PROFESSIONAL & ORGANIZATIONAL DEVELOPMENT FOR UW MANAGERS PROFESSIONAL & ORGANIZATIONAL DEVELOPMENT ONBOARDING TOOLKIT FOR UW MANAGERS Dear Manager, Congratulations on the successful hire of your new employee! We hope to be part of their onboarding process through

More information

Shadow An Employee / Observe A Process

Shadow An Employee / Observe A Process Shadow An Employee / Observe A Process Allowing a student to observe an employee at work can be a great way of training the student to do a task by letting them see an experienced employee do it first.

More information

Engaging Employers and Workplace Partners Workshops - Evaluation Results

Engaging Employers and Workplace Partners Workshops - Evaluation Results Engaging Employers & Workplace Partners Workshop Overall Evaluation Results February 22, 23, and 24, 2005 If I were running this training, I would Design of the Training: Please rate the following: 4=Strongly

More information

Strategic Employee Onboarding Are You Onboard?

Strategic Employee Onboarding Are You Onboard? Strategic Employee Onboarding Are You Onboard? Indiana Chamber Human Resources Conference Presented by Jeremy York, SHRM-SCP, SPHR Lead Consultant and President Adopted from the SHRM Onboarding New Employees

More information

Army Civilian Acculturation Program. New Employees

Army Civilian Acculturation Program. New Employees Army Civilian Acculturation Program Sponsor s Guide to Onboarding New Employees Sponsor s Guide Introduction This guide has been developed to help sponsors in their roles with new employees. We want to

More information

The Ultimate Onboarding Checklist

The Ultimate Onboarding Checklist The Ultimate Onboarding Checklist Onboarding is a comprehensive approach designed to bring new employees into a company and get them acquainted with their new role in way that goes far beyond simple orientation.

More information

Empowering Extension s future leaders: A strategic approach to onboarding Extension professionals

Empowering Extension s future leaders: A strategic approach to onboarding Extension professionals Empowering Extension s future leaders: A strategic approach to onboarding Extension professionals Karen J. Argabright Graduate Associate argabright.2@osu.edu Graham R. Cochran Associate Professor cochran.99@osu.edu

More information

Orienting New Employees

Orienting New Employees Orienting New Employees Beginning a new job can be an overwhelming and challenging experience. At Lewis & Clark we want employees to have a smooth transition into their new role and provide them with the

More information

A New Manager s Survival Guide: Essential Tips to Make a Smooth Transition into Management. Carol A. Hacker

A New Manager s Survival Guide: Essential Tips to Make a Smooth Transition into Management. Carol A. Hacker A New Manager s Survival Guide: Essential Tips to Make a Smooth Transition into Management Carol A. Hacker Seminar Agenda 1. What s different now that you re the boss? 2. Communicate 3. Learn how to delegate

More information

Guide to Developing and Implementing a Successful Internship Program

Guide to Developing and Implementing a Successful Internship Program Guide to Developing and Implementing a Successful Internship Program This guide will help organizations customize an internship program for high school students, undergraduate students or graduate students.

More information

Example: Counting The Cost Of Employee Turnover

Example: Counting The Cost Of Employee Turnover Employee turnover is an issue every organisation deals with on a regular basis. The size of your business, your industry and the wider employment market will have an effect on turnover. However, the greatest

More information

New employees who participated in a structured orientation program were 69% more likely to remain at the company up to three years.

New employees who participated in a structured orientation program were 69% more likely to remain at the company up to three years. Starting a new job is both exciting and nervewracking. Help your new employees get off on the right foot with your organization by making sure their onboarding experience is a positive one. New employees

More information

50 EMPLOYEE ENGAGEMENT. IDEAS and TIPS A LEADER S GUIDE TO EMPLOYEE ENGAGEMENT

50 EMPLOYEE ENGAGEMENT. IDEAS and TIPS A LEADER S GUIDE TO EMPLOYEE ENGAGEMENT 50 EMPLOYEE ENGAGEMENT IDEAS and TIPS A LEADER S GUIDE TO EMPLOYEE ENGAGEMENT ! 50 EMPLOYEE ENGAGEMENT IDEAS and TIPS: 50 EMPLOYEE ENGAGEMENT IDEAS AND TIPS 1 2 3 4 5 BE A BETTER BOSS! Immediate manager

More information

New employees who participated in a structured orientation program were 69% more likely to remain at the company up to three years.

New employees who participated in a structured orientation program were 69% more likely to remain at the company up to three years. Starting a new job is both exciting and nervewracking. Help your new employees get off on the right foot with your organization by making sure their onboarding experience is a positive one. New employees

More information

Workforce Week TM Event Guide:

Workforce Week TM Event Guide: Workforce Week TM Event Guide: STUDENT About Workforce Week Workforce Week is an annual career development event first designed by Workday that connects job seekers from all walks of life with employees

More information

New Hire s First 180 Days

New Hire s First 180 Days Guide To A New Hire s First 180 Days PRACTICAL TOOLS Guide To A New Hire s First 180 Days / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / /

More information

Directors Meeting Georgia Public Library Service Presentation by Hannah Napier Warren Middle Georgia Regional Library/Operations Manager

Directors Meeting Georgia Public Library Service Presentation by Hannah Napier Warren Middle Georgia Regional Library/Operations Manager Onboarding Exit Directors Meeting Georgia Public Library Service Presentation by Hannah Napier Warren Middle Georgia Regional Library/Operations Manager Today we will learn 3 things about onboarding onboarding

More information

The Process Each candidate should complete a three-part application packet. Please read each section carefully.

The Process Each candidate should complete a three-part application packet. Please read each section carefully. The Mission LEAP will empower new supervisors and extremely high performing employees with a heightened self-awareness, advanced knowledge, and value-added leadership in a secure, but challenging environment.

More information

The Louisiana Workforce Commission Summit Preparing job candidates as PRIME CANDIDATES for the Interview Process

The Louisiana Workforce Commission Summit Preparing job candidates as PRIME CANDIDATES for the Interview Process The Louisiana Workforce Commission Summit Preparing job candidates as PRIME CANDIDATES for the Interview Process Lafayette, Louisiana Wednesday, October 22 nd 2008 This session will focus on how the workforce

More information

NEW EMPLOYEE ORIENTATION. manual. a r t i c i p a n t s. a r t i c i p a n t s

NEW EMPLOYEE ORIENTATION. manual. a r t i c i p a n t s. a r t i c i p a n t s NEW EMPLOYEE ORIENTATION manual a r t i c i p a n t s a r t i c i p a n t s NAME: LOCATION: _ HIRE DATE: _ Page 3: Page 4: Page 5: Page 6: Page 7: Page 8: Table of Contents Welcome to the Company Company

More information

COURSE CATALOG. vadoinc.net

COURSE CATALOG. vadoinc.net COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as

More information

Recruitment, Selection, and Hiring of Employees

Recruitment, Selection, and Hiring of Employees POLICY: 6Hx28:3B-03 Recruitment, Selection, and Hiring of Employees Responsible Executive: Vice President, Organizational Development & Human Resources Policy Contacts: Director, HR Policy and Compliance

More information

CERTIFICATIONS IN HUMAN RESOURCES» PHRi TM Professional in Human Resources - International TM. PHRi EXAM CONTENT OUTLINE

CERTIFICATIONS IN HUMAN RESOURCES» PHRi TM Professional in Human Resources - International TM. PHRi EXAM CONTENT OUTLINE CERTIFICATIONS IN HUMAN RESOURCES» PHRi TM Professional in Human Resources - International TM PHRi EXAM CONTENT OUTLINE PHRi EXAM CONTENT OUTLINE AT-A-GLANCE PHRi EXAM WEIGHTING BY FUNCTIONAL AREA:» HR

More information

1 Determine if you want to hire a regular budgeted position or a temporary position.

1 Determine if you want to hire a regular budgeted position or a temporary position. Search Process Employees 1 Determine if you want to hire a regular budgeted position or a temporary position. a. What is the difference? i. Temporary Employees No formal requisition or search is required.

More information

JUNE/JULY 2018 NEWSLETTER

JUNE/JULY 2018 NEWSLETTER JUNE/JULY 2018 NEWSLETTER facebook.com/ stccworks @stccworks stcc_cdc Building 27, Second Floor 413-755-4464 careerservices@stcc.edu Monday- Friday 8:00 a.m.- 4:00 p.m. STCC Career Development Center Our

More information

The University of Memphis Guide to Academic Internships

The University of Memphis Guide to Academic Internships The University of Memphis Guide to Academic Internships Put a Tiger on your Team The Office of Academic Internships 901-678-3260 Wilder Tower 8 th Floor acadinterns@memphis.edu TABLE OF CONTENTS Internship

More information

Onboarding Toolkit. Everything you need to optimize your onboarding program

Onboarding Toolkit. Everything you need to optimize your onboarding program Onboarding Toolkit Everything you need to optimize your onboarding program Onboarding Fundamentals TABLE OF CONTENTS Everything you need to start is right here: 3 Learn how to avoid the most common problems

More information

Defining Best Practices in the Life Cycle of the Volunteer

Defining Best Practices in the Life Cycle of the Volunteer Defining Best Practices in the Life Cycle of the Volunteer Introduction Every non-profit organization is either dependent on volunteers or is stronger as a result of an effective volunteer program. In

More information

OFF-CAMPUS EMPLOYER INTERNSHIP GUIDE

OFF-CAMPUS EMPLOYER INTERNSHIP GUIDE 1 OFF-CAMPUS EMPLOYER INTERNSHIP GUIDE University of North Dakota CAREER SERVICES 2891 2ND AVE. N., STOP 9014 GRAND FORKS, ND 58202 701.777.4103 UND.EDU/CAREERSERVICES 2 TABLE OF CONTENTS Value of Internships...

More information

CAMPUS ADVANTAGE INC. Job Description. JOB TITLE: Corporate Intern

CAMPUS ADVANTAGE INC. Job Description. JOB TITLE: Corporate Intern CAMPUS ADVANTAGE INC. Job Description JOB TITLE: Corporate Intern Reports To: Director of Employee Engagement & Training Prepared by: ADP TotalSource January 30, 2016 SUMMARY This position is primarily

More information

REGISTER NOW AT NATIONALSEMINARSTRAINING.COM/CONHR OR CALL TOLL-FREE

REGISTER NOW AT NATIONALSEMINARSTRAINING.COM/CONHR OR CALL TOLL-FREE A one-day event focusing on the hottest HR issues in the Ft. Lauderdale area what you must know to manage your many vital roles, keep employees safe and happy and stay out of court! T H E C ONFERENCE ON

More information

Enhancing Employee Engagement: The Role of the Immediate

Enhancing Employee Engagement: The Role of the Immediate Enhancing Employee Engagement: The Role of the Immediate Supervisor Dale Carnegie Training White Paper Copyright 2012 Dale Carnegie & Associates, Inc. All rights reserved. enhance_engagement_111312_wp

More information

K-State Research and Extension New Agent Professional Development Overview

K-State Research and Extension New Agent Professional Development Overview K-State Research and Extension New Agent Professional Development Overview Caring about others works because it is a paradigm focused on people, not things; it is focused on relationships, not schedules;

More information

Service Level Commitment KU Liberal Arts and Sciences Shared Service Center

Service Level Commitment KU Liberal Arts and Sciences Shared Service Center KU Liberal Arts and Sciences Shared Service Center Table of Contents Section I General Information and Objectives... 4 SLC Purpose and Expectation... 4 SSC Mission... 4 SSC Vision... 4 SSC Structure...

More information

Recruiting and Retaining Top Talent

Recruiting and Retaining Top Talent Recruiting and Retaining Top Talent AACRAO Session T.3 Tuesday, 11:00 a.m. 12:00 p.m. Tandy Elisala and Marsha Bankston Recruitment Process 95% of hiring managers indicated that hiring is number one or

More information

SUGGESTED ONBOARDING PRACTICES DESIGNED TO HELP INCREASE RETENTION, PERFORMANCE AND RECRUITMENT

SUGGESTED ONBOARDING PRACTICES DESIGNED TO HELP INCREASE RETENTION, PERFORMANCE AND RECRUITMENT SUGGESTED ONBOARDING PRACTICES DESIGNED TO HELP INCREASE RETENTION, PERFORMANCE AND RECRUITMENT Mark Holmes Consultant Board, Inc. MarkHolmesGroup.com Springfield, MO 417.883.7434 DISCLAIMER The information

More information

Applied Payroll Management Monitoring and Appraising Performance. Tula Equipment Scenario

Applied Payroll Management Monitoring and Appraising Performance. Tula Equipment Scenario Applied Payroll Management Monitoring and Appraising Performance Tula Equipment Scenario Six months ago Nora was hired as Payroll Manager by Tula Equipment, a manufacturing company that has 7 employees

More information

SUPERVISOR S GUIDE TO USING UVIC COMPETENCIES

SUPERVISOR S GUIDE TO USING UVIC COMPETENCIES SUPERVISOR S GUIDE TO USING UVIC COMPETENCIES WINTER 2018 CONTENTS AND OVERVIEW INTRODUCTION S-1 As employees will most likely be introduced to the UVic Competency Model through conversations with you

More information

Retaining educational fundraisers: Reducing turnover by investing in human capital management

Retaining educational fundraisers: Reducing turnover by investing in human capital management Retaining educational fundraisers: Reducing turnover by investing in human capital management Received (in revised form): 20th May 2010 Christy Thomas is the associate director for foundation relations

More information

BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP

BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP Dale Carnegie Training White Paper Copyright 2012 Dale Carnegie & Associates, Inc. All rights reserved. Senior_leadership_121412_wp

More information

2018 NAA Campus Connex Presentation by:

2018 NAA Campus Connex Presentation by: 2018 NAA Campus Connex Presentation by: Jared Miller, Homestead Development Partners jmiller@homesteaddp.com Kara Rice, Experiment Learning & Talent Development kara@experimentltd.com Tammy Chivers Baker,

More information

Internship Tool Kit 1

Internship Tool Kit 1 Internship Tool Kit 1 Table of Contents Introduction..3 Section 1: Identifying Organizational Goals & Project Needs..4 Section 2: Creating the Intern Manual..5 Section 3: Pre arrival Preparation...6 Section

More information

A 90-DAY PLAN TO JUMP-START NEW EMPLOYEE PERFORMANCE

A 90-DAY PLAN TO JUMP-START NEW EMPLOYEE PERFORMANCE A 90-DAY PLAN TO JUMP-START NEW EMPLOYEE PERFORMANCE After multiple interviews and lots of searching, you ve finally found the perfect person to join your team. They ve accepted your offer, and you re

More information

LETS Program Supervisor Handbook

LETS Program Supervisor Handbook LETS Program Supervisor Handbook Page 1 The Site Supervisor s Role and Responsibility The main role of a LETS Program site supervisor is to help students support and reinforce their education by assigning

More information

Santa Monica College

Santa Monica College Santa Monica College Proposed Course Outline BUSINESS (#), Quality Customer Service Module 2: Building the Relationship with the Customer Course Title: Quality Customer Service: Building the Relationship

More information

UND DEPARTMENT INTERNSHIP GUIDE

UND DEPARTMENT INTERNSHIP GUIDE 1 UND Internship Guide UND DEPARTMENT INTERNSHIP GUIDE CAREER SERVICES 2891 2ND AVE. N., STOP 9014 GRAND FORKS, ND 58202 701.777.4103 UND.EDU/CAREERSERVICES NANCY.NELSON@UND.EDU 2 UND Internship Guide

More information

Dan Durheim Director Program Development American Farm Bureau

Dan Durheim Director Program Development American Farm Bureau Presented by Dan Durheim Director Program Development American Farm Bureau Clarify the Goals of the Committee 1 The first step to implementing a plan of action is to clarify the work that is to be done.

More information

Mission-Driven Leadership at CREC

Mission-Driven Leadership at CREC Mission-Driven Leadership at CREC Inspiring Greatness in All Employees Introduction We are proud that you are a member of CREC s Leadership Team. You were selected because you demonstrate the attributes

More information

2018 Orientation Leader Application Packet Hobart and William Smith Colleges

2018 Orientation Leader Application Packet Hobart and William Smith Colleges 2018 Orientation Leader Application Packet Hobart and William Smith Colleges 2018 Orientation Leader Application General Information Candidates interested in the 2018 Orientation Leader (OL) position may

More information

ebook Series 10 Ways Coaching Can Help Your Leaders and Organization nextsteppartners.com Next Step Partners. All rights reserved.

ebook Series 10 Ways Coaching Can Help Your Leaders and Organization nextsteppartners.com Next Step Partners. All rights reserved. 10 Ways Coaching Can Help Your Leaders and Organization ebook Series Page 1 . Table of Contents Introduction 1. Help leaders focus on the highest impact work 2. Help leaders deliver on ambitious and high

More information

Calculate What it Costs to Replace an Employee

Calculate What it Costs to Replace an Employee These calculations will easily reach 150% of the employee s annual compensation figure. The cost will be significantly higher (200% to 250% of annual compensation) for managerial positions. Employees of

More information

Hiring & Retaining the Right Staff

Hiring & Retaining the Right Staff Hiring & Retaining the Right Staff By Carl Solomon Sr., MBA, CHESP February 4, 2016, revised 3/12/2016 AHE.org I. Introduction In today s health care environment, Environmental Services Leaders must find

More information

A New Leader With Transferable Skills? Or More of the Same? A Case Study Robert A. Sellery, Jr.

A New Leader With Transferable Skills? Or More of the Same? A Case Study Robert A. Sellery, Jr. The Situation This nonprofit organization operates educational and music programs. Its budget is about $50 million. There is a staff of about 100, working for four departments: facilities, finance, human

More information

Onboarding Success and Engagement. Deborah Jeffries, PHR, CPC Vice President HR Answers, Inc.

Onboarding Success and Engagement. Deborah Jeffries, PHR, CPC Vice President HR Answers, Inc. Onboarding Success and Engagement Deborah Jeffries, PHR, CPC Vice President HR Answers, Inc. djeffries@hranswers.com www.hranswers.com Today s Agenda What and Why Onboarding Pitfalls to Avoid The Cost

More information

30-DAY EMPLOYEE. Onboarding Checklist

30-DAY EMPLOYEE. Onboarding Checklist 30-DAY EMPLOYEE Onboarding Checklist Would you allow the customer service team to ignore a new customer, potentially jeopardizing money and time spent on customer acquisition? Of course not. So, why would

More information

TALENT ECONOMY LEADING IN A CRISIS

TALENT ECONOMY LEADING IN A CRISIS LEADING TALENT IN A CRISIS ECONOMY Contributors: Amy Mills, Ph.D., Vice President, Aon Consulting Seymour Adler, Ph.D., Senior Vice President, Aon Consulting Leading Talent in a Crisis Economy Organizations

More information

Launching a Successful Onboarding Initiative. Pamela Kubiak Product NEOGOV

Launching a Successful Onboarding Initiative. Pamela Kubiak Product NEOGOV Launching a Successful Onboarding Initiative Pamela Kubiak Product Manager @ NEOGOV Agenda What is Onboarding? Why is Onboarding so important? Approaches The 5 C s of onboarding There s more than new hires

More information

I N T E R V I E W I N G W O R K S H O P. Katy Arenschield, ECS

I N T E R V I E W I N G W O R K S H O P. Katy Arenschield, ECS I N T E R V I E W I N G W O R K S H O P Katy Arenschield, ECS Interview Objectives Your goals: Convince the interviewer that you are the best candidate for the job Decide if the company/position is a good

More information

Central Kitchen Manager

Central Kitchen Manager Central Kitchen Manager Reports To: Director of Food Service Bargaining Unit: Food Service Managers Salary Schedule: Schedule A EEO Class: Level 9 FLSA Status: Hourly Revised Date: April 2011 POSITION

More information

826 HUMAN RESOURCE MANAGEMENT IN EDUCATION ERIK KENDRICK 1 THE FIRST 90 DAYS

826 HUMAN RESOURCE MANAGEMENT IN EDUCATION ERIK KENDRICK 1 THE FIRST 90 DAYS 826 HUMAN RESOURCE MANAGEMENT IN EDUCATION ERIK KENDRICK 1 THE FIRST 90 DAYS The First 90 Days, by author Michael Watkins is considered by many to be the bible of business transitions. The book offers

More information

Competency Model. Level B. Level C Applies to: Manager Coordinator. Applies to: Assistant Vice President Assistant Dean Director

Competency Model. Level B. Level C Applies to: Manager Coordinator. Applies to: Assistant Vice President Assistant Dean Director Job Knowledge a. Demonstrates detailed knowledge of FIT programs, products and services in independently carrying out varied professional duties. a. Uses thorough knowledge of the range of FIT products,

More information

The Management Development Series For Legal Managers

The Management Development Series For Legal Managers The Management Development Series For Legal Managers To get great things done in today s legal firms, managers have to enable others to act. Managers foster collaboration and trust. They make it possible

More information

LEADING PEOPLE An Organizations Greatest Asset

LEADING PEOPLE An Organizations Greatest Asset UNITAR Fellowship for Afghanistan Workshop I LEADING PEOPLE An Organizations Greatest Asset Presented by Alex Mejia Head, UNITAR Asia Pacific Written by Duffie VanBalkom University of Calgary, Canada Monday,

More information

Human Resources. Professional Development

Human Resources. Professional Development Human Resources Professional Development SPRING 2019 Table of Contents Meet the Team....2 About Learning and Education...3 HR New Staff Orientation...3 Career Coaching....3 Courses....4 Brown Bag Workshops...5

More information

New Employee Orientation Guide for Supervisors & Trainers (and checklist)

New Employee Orientation Guide for Supervisors & Trainers (and checklist) [insert company logo here] New Orientation Guide for Supervisors & Trainers (and checklist) This guide will help provide instructions to complete certain actions that will help a new employee to succeed

More information

Fifth Quarter Enterprises, LLC Business Division: Staff Development Overview

Fifth Quarter Enterprises, LLC Business Division: Staff Development Overview Fifth Quarter Enterprises, LLC Business Division: Staff Development Overview Q: Who are we? Staff Development & Training Solutions Q & A A: We are a 15 year old company comprised of professionals who have

More information

Career Services. The Employer Guide to Work Study

Career Services. The Employer Guide to Work Study Career Services The Employer Guide to Work Study 2018 2019 Table of Contents Introduction Page 2 Getting Started Page 3 Posting a Job 3 Hiring Procedures and Onboarding Page 4 Hours of Work and Payroll

More information

ON-CAMPUS STUDENT EMPLOYMENT SUPERVISOR HANDBOOK A UTEP EDGE EXPERIENCE

ON-CAMPUS STUDENT EMPLOYMENT SUPERVISOR HANDBOOK A UTEP EDGE EXPERIENCE ON-CAMPUS STUDENT EMPLOYMENT SUPERVISOR HANDBOOK A UTEP EDGE EXPERIENCE Congratulations! You are now a member of the UTEP Student Employment Team. In this role, you will be a leader on campus, working

More information

JOINING MASSEY. Manager guideline for staff induction

JOINING MASSEY. Manager guideline for staff induction JOINING MASSEY Manager guideline for staff induction Attracting, engaging, and developing our talent (both our academic and professional services staff) is critical to our success. The Massey workforce

More information

Topic Program and Resources Delivery Method Training Hours

Topic Program and Resources Delivery Method Training Hours Leadership Ten Steps Of Engagement For Managers And Leaders Ten Steps of Engagement for Managers and Leaders Slides Engagement Leadership Leadership Evaluation Change Plan Leadership Evaluation Leadership

More information

THE STATE UNIVERSITY OF NEW JERSEY. Student Employment Guide

THE STATE UNIVERSITY OF NEW JERSEY. Student Employment Guide THE STATE UNIVERSITY OF NEW JERSEY Student Employment Guide 2016-2017 Developed for the Edward J. Bloustein School of Planning and Public Policy By The Center for Organizational Development and Leadership

More information

MENTORING PROGRAM FOR NEW STAFF

MENTORING PROGRAM FOR NEW STAFF MENTORING PROGRAM FOR NEW STAFF Mentoring is all about learning. The value and purpose of a mentoring program for new employees is to increase employee retention and transition new employees into an organization.

More information

Transforming Oracle s Operations for the Cloud

Transforming Oracle s Operations for the Cloud Transforming Oracle s Operations for the Cloud Oracle OpenWorld Financial Analyst Meeting Douglas Kehring Executive Vice President Chief of Staff and Head of Corporate Development October 5, 2017 2 Safe

More information

Community Service Work-Study Program. Student Handbook

Community Service Work-Study Program. Student Handbook Community Service Work-Study Program Student Handbook Welcome to the Community Service Work-Study (CSWS) program! This unique employment opportunity is designed to assist with the cost of your college

More information

Welcome! Catalog Terminology:

Welcome! Catalog Terminology: 2015 Course Catalog Welcome! Welcome to the NuVeda 2015 Course Catalog. With over 315 bite sized, chunked learning courses, NuVeda provides any organization or learner numerous opportunities to build the

More information

Career Services. The Employer Guide to Work Study

Career Services. The Employer Guide to Work Study Career Services The Employer Guide to Work Study 2018 2019 Table of Contents Introduction Page 2 Getting Started Page 3 Posting a Job 3 Hiring Procedures and Onboarding Page 4 Hours of Work and Payroll

More information

Reports to: Board of Directors of the Macatawa Area Express Transportation Authority

Reports to: Board of Directors of the Macatawa Area Express Transportation Authority Posting Date: June 11, 2018 Posting End Date: June 22, 2018 Position Title: Executive Director Reports to: Board of Directors of the Macatawa Area Express Transportation Authority Background Information

More information

2019 Webinar Catalog

2019 Webinar Catalog 2019 Webinar Catalog Table of Contents 2019 Webinar Series NEW! Deer Oaks 2019 Supervisor Excellence Webinar Series: Employee Engagement NEW! Deer Oaks 2019 Leadership Certificate Program NEW! Deer Oaks

More information

7 Activities to Effectively Engage New Hires

7 Activities to Effectively Engage New Hires White Paper 7 Activities to Effectively Engage New Hires The job market has shifted toward candidates, meaning companies will find it increasingly challenging to hire top talent. This is all the more reason

More information

Welcome Creating a Culture of Motivation Moving Teams to High Performance

Welcome Creating a Culture of Motivation Moving Teams to High Performance Welcome Creating a Culture of Motivation Moving Teams to High Performance Housekeeping 1 Agenda 8:00 9:15 Icebreaker 9:15 11:30 Culture of Motivation Moving Teams to High Performance Break 11:30 12:00

More information

BUILDING YOUR BRAND FROM THE INSIDE OUT BMA Milwaukee Morning Workshop

BUILDING YOUR BRAND FROM THE INSIDE OUT BMA Milwaukee Morning Workshop BUILDING YOUR BRAND FROM THE INSIDE OUT BMA Milwaukee Morning Workshop 05.26.16 INTRODUCTIONS Lauren Pagenkopf Owner & Principal Laurus Consulting, LLC Tom Sanders Director, Brand Strategy Core Creative

More information

2016 Course Catalog. Evolve e-learning Solutions (866) Authorized Reseller

2016 Course Catalog. Evolve e-learning Solutions  (866) Authorized Reseller 2016 Course Catalog Evolve e-learning Solutions (866) 571-4859 Authorized Reseller Welcome! Welcome to the. With over 350 bite sized, chunked learning courses, Vado provides any organization or learner

More information

How To Spot Future Leader Potential: 5 Tips for Identifying Leaders and Maximizing ROI

How To Spot Future Leader Potential: 5 Tips for Identifying Leaders and Maximizing ROI How To Spot Future Leader Potential: 5 Tips for Identifying Leaders and Maximizing ROI Presented by: Rick Lepsinger, President WELCOME TO How To Spot Future Leader Potential: 5 Tips for Identifying Leaders

More information

Everything You Need To Know For Mentors

Everything You Need To Know For Mentors Everything You Need To Know For Mentors Letter of Welcome Dear Mentor, Sept 2016 We would like to welcome you to the Duquesne University Alumni Mentor Program. This initiative was developed to respond

More information

ORIENTATION 60 SECRETS TO SUCCESSFUL EMPLOYEE ORI1309

ORIENTATION 60 SECRETS TO SUCCESSFUL EMPLOYEE ORI1309 60 SECRETS TO SUCCESSFUL EMPLOYEE ORIENTATION 800-556-3009 www.careertrack.com DISCLAIMER: The principles and suggestions in this handout and the 60 SECREts to SuCCESSful Employee orientation webinar are

More information